Cable One, Inc.

The $12.41 is after I cancelled my account. After they applied my deposit to my account balance.  So the problem has not been resolved because I had to go to a different company for service.

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I HAVE NOT SEEN ANYTHING IN WRITING YET, BUT WAS TOLD THERE WILL BE A CREDIT OF $210.00 TO MY ACCOUNT. THIS IS SATISFACTORY AS OF NOW. HOWEVER, I WAS TOLD NOTES WILL BE MADE IN MY ACCOUNT AS TO THIS. I HAVE LITTLE FAITH THAT THE NOTES WILL ACTUALLY BE MADE, AND IF NOT, I WILL NOT HESITATE TO CONTACT Revdex.com AGAIN.

Customer spoke with local office and issue resolved.

NOTE:  NO CHECK received as of 6:30PM on 6/17/16.  Please follow-up with Cable 1 CEO - [redacted].

Cable one has failed to help resolve some recent issues involving internet. They have refused to come out and help find the problems that is causing our interenet to be down. They blame it on [redacted], Cable One has horrible hours and are rude on the customer service line

On 12/28, we dispatched a tech to the home and identified several wiring issues in the apartment. Most of the issues was fixed except for the outlet in the bedroom. The tech was unable to get to it because of all of the stuff in the way. Customer refused to clear out a path, therefore we...

were not able to fix that outlet.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is a true statement. THey have checked everything to a wall outlet and they are saying that a piece of wire is the cause of the internet causing the DNS Probe Finished Bad Config to occur almost daily. As a computer tech myself I find it hard to believe that a piece of wire is causing the problem. We will be moving soon enough and will no longer have this company for our services.

Regards,

We understand the customer's point of view and request, however, our usage policies and options to upgrade are set. The customer's option is either to decrease average usage or upgrade as offered.

No, the account was not past due at the time of disconnect. You all completely avoided the fact of the cable across my lawn the entire time of service.

We have reviewed the customer's account and verified that there have not been any interruptions of her service. however, she has consistently been late with making payments. She currently owes $265.15 to get service reconnected.

I am a long time Cable one customer and have been satisfied with the service, for the most part. But, ever since your recent transition to digital, the television service is terrible. The video pixelates and/or freezes. The sporadic skips and/or glitches in the audio sometimes make it impossible to get anything at all out of a program. I have two of your digital boxes and the poor quality is the same on both units. I suspect you must be getting a lot of complaints. I realize it sometimes takes time to work out the "bugs", but this is ridiculous. If the quality of your service does not improve very soon, I will have no choice but to switch to another provider.

The local office removed the charge and collection item in their credit bureau (usually takes 60 days).

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.At this time the issue is not certain to be resolved. The company has been working on it but has had poor communication with me this far. I gave them a time I was available and they came at a different and somewhat inconvenient time. They are currently still working at resolving the issue

Regards,

We appreciate the feedback from the customer and understand their point of view. However, the fee was communicated both via the customer's statement and local news paper prior to it hitting their bill.

The local GM ([redacted]) will have one of his managers call the customer and explain in...

greater detail for the reasons behind the charge.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]   The City I lived in is [redacted]. My account number was [redacted]

Cable One apologizes for the timing of this issue. The Same day the customer returned the equipment, a bill with the balance before return was sent. Now the account shows a credit of $111. The customer doesn't owe anything.

GM contact information: [redacted]: ###-###-#### or feel free to walk into the office.

I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution would be satisfactory to me if it fixes my issue.  I will wait until for the business to perform this action and, if it does fix the issue, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted]. I talked to the Cable One rep.,...

[redacted], as noted in their response. As a company that supplies services to consumers, I am disappointed that the representative continually told me that mass amounts of media were sent out to notify consumers that the 50 mbps service was now available. As a consumer, I find this a sorry excuse for the companies lack to do a query on existing customers who have the "old" 5 mbps. Therefore, I am paying the same amount for 5 mbps as my neighbor who activated a cable one account years after me and is automatically getting the 50 mbps.  There is a loss of connection/service to the consumer as I am sure that they are able to perform that query and update the existing consumers. The thinking should be : " They are great customers, pay their bills on time, have been with us for years, Lets make sure they are getting the same, upgraded service as the "new" customers".The solution that I was offered was a monetary amount be credited to my account for this past month of  troubles and several service calls. I will wait until for the business to perform this action. Regards,

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 

My initial complaint has NEVER been addressed by Cable One, nor any admitance thier online bill pay is messed up and showed I owed nothing.  As expected, they DID charge a reconnect fee.  On top of that, I had service issues which took 6 plus times for approx 2 months of techs coming to the house.  This took up several hours of my time.  I also spent over 4 hours on calls to Cable One about my service and I made 4 in person visits to Cable One to address my concerns.  One supervisor told me [redacted] was out of town and would call when he got back, friday.  This manager also said he would talk to someone about crediting my account to make up for my poor service experiences. It was a week from seeing this person before I finally made contact with [redacted]. One supervisor, [redacted], I spoke with and set up a SPECIFIC time of 8am, in which he never showed, and sent his tech 45 minutes late.  When I asked the tech when [redacted] would be arriving, the tech said he had no intentions of coming out to my house.  My last visit, this same supervisor, [redacted], and the one that took over a week in making contact, [redacted], showed at my house, and upon leaving, [redacted] said he had already called the office and had them credit my acct ONE MONTH.  However, a few days later, my service was disconnected yet again.  When I called, no payments had been credited.  When I called again later, I was told a manager was currently in my acct and that I had recieved a $75 credit.  This is not the one month credit the manager told me to my face he had applied to my account.  That amount would have been $140.00. I was once again lied to. Also, during this time, they lied to you, The Revdex.com, stating the issue was resolved when it has yet to even be mentioned!  Since they have shown NO effort to resolve the initial complaint, then charging for late fees and reconnect fees directly resulting from thier system not functioning properly, and showing nothing due on my account, not having any type of reliable service in the house with both tv and internet, then thinking I should pay for this, to promising a completely different amount to be credited to my bill than what actually was, I have no plans on paying the amount they now think I owe of $190.00.  At this time, I plan to pay nothing.  If they would like to show some responsibility for their fault in this, then I may consider an appropriate amount.  I am very disatisfied with Cable One, will never use them again and will speak badly of them as often and wherever possible.  They have no integrity!