Cable One, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below.

Regards,

I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I attempted to work it out, but the cable company was adamant on it's right to do whatever it wanted as it holds a MONOPOLY on my town, and thus does what it wants. I tried to reason, but it was like reasoning with a 5 year old with it's fingers on it's ears saying la la la I dont care.

Regards,

Local office is contacting the customer to work on a resolution.

Please have the customer contact the local General Manager by the name of [redacted]. She is aware of the problem and is looking forward to working with them to resolve.

The local office was willing to provide a credit of $50 but the customer has not responded to the offer.

I have internet service active still the person is misinformed. I have not cancelled my account I don't know where this information is coming from. Another lie from them adding to their very poor service. I have attached a screenshot of my Cable One internet acct showing 0 balance due and

The customer was contacted by our local office multiple times. A label was mailed to return the modem. The account has a credit, which will be mailed no later than early January.

The best way to resolve this issue is for the customer to go into the local office and speak with the General Manager, as requested before. The GM is aware of your issue and is very willing to help resolve.

Please have the customer call the local general Manager by the name of [redacted], ###-###-####. He is aware of the complaint and is looking forward to working on a resolution.

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The local office has agreed to credit the handling fee to zero the account out.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I do not know what “having technical issues with our third party” could possibly mean.  They were having problems with their third party responding or addressing my problems at all and that is my complaint.  I do not know what “as soon as we get a solution we will notify them” means. Their customer service is to wait on their unresponsive third party before communicating with their customer which is absolutely no customer service at all.  As I stated, my issues were addressed after 3 weeks and 3 days which is unacceptable, especially for a business account.  I don’t see that anything has been accomplished. Cableone just responds with a non-descript, non-intelligible, non-specific response meant to satisfy Revdex.com. The person writing that response is not aware of the details of the problem. This exemplifies Cableone’s complete failure in the customer service area.  Two weeks later, I experienced another problem and I was told how to resolve it myself.  I am, after 3 weeks continuing to experience problems, but I have not contacted them again and that is another matter. I work on it every day because I have no confidence in Cableone. I am going to have to hire someone to correct Cableone’s problem it appears. Where do we go from here?

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Cable One's so called "delayed adjustment" is nothing of the sort. It is an UNAUTHORIZED account UPGRADE that is now costing me more money. None of this should have ever happened in the first place, this is the company's fault not mine. I want my $205.00 returned to me as well as my internet service to stay the same as it always has been. If this does not happen, my Air Force advocates will be the suing party for me and $205.00 will be what Cable One wishes they would've given to me in the first place. They might want to study and look at a competitor of [redacted] for an example of why they should comply.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Reason that I'm rejecting the response is because they still Haven't explained the reason why some days I have High Usages and Other days I have 0 Usage. The Days that I'm Not home, there are no devices turned on to even use the internet and  Days that we are here and streaming [redacted]x the usage has been 0. I've been watching my usage again this weekend and on both Saturday July 11th and Sunday July 12th My son and I were both streaming [redacted]x ALL DAY!!!!! and on the 11th it shows I've used 6.5341gigs of data and on the July I only used .0789gigs of data. This clearly shows that the collection of Data by Cable one is NOT!!! accurate and is Misleading and Yet y'all still can't explain the reasoning why

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

A local rep will call the customer to review usage and discussion upgrading and pricing.

Subscribing to cable TV, telephone and internet through Cable One has been a disappointing experience to say the least. I have had this service for 4 years and have been promised better and better service as time has gone on. This last year has been horrendous -- digital service was being installed area-wide and there were constant outages. It is understandable that some outages might occur when an upgrade is being implemented, however this upgrade has done absolutely nothing for my service. It was supposed to double the download speeds -- my speeds have remained absolutely constant. Additionally, since I use internet and telephone service from my home to work, I am constantly being interrupted when conducting business. Since I get paid hourly, this is a real hardship for me. I have tried working with Cable One customer service to provide credits to my bills and have been told they will be applied, but it never happens. Lastly, Cable One needs to enter the 21st century; there is still no "On Demand" service and I have been told by employees that there never will be because of the type of service Cable One provides. A cable is a cable is a cable, isn't it? If "On Demand" can be available through the cables in other communities I do not understand why it cannot be available in Prescott, AZ. The price for the low level of service is way over the top. I wish there were other reliable alternatives in the area; I'd make the change in a minute.

We live outside of the city limits and have 1.5 acres. We switched over to Cable One in late January. Because the ground was frozen, the cable could not be buried. The contract worker who initially set us up, did not have the proper equipment to hook into the connection across the street, so he made a connection at the far corner of our field. He advised us that the cable would either be buried along the perimeter of our field or that someone would make a new connection across the street given it is a shorter distance. In mid-March, I came home to find that another contractor had simply buried the cable. We did not receive any notification he was coming. Instead of going around the perimeter of the field or trying to hook into the connection across the street, he used a shovel and buried the cable across our field. That's when the majority of my calls to Cable One started. I told them the cable had to be pulled out of our field and re-routed because we were going to have our field worked. A couple of weeks later, a real Cable One employee came and buried a new line to our house. This connection was going to the access point across the street. This employee, however, did not complete the installation, he simply buried the line and another contractor was to complete the install, activate the new line and pull the old line. A week later the new line was activated, but the old line was not pulled. I called to confirm that the new line had been activated and advised the old line still needed to be pulled. I talked to a couple different representatives over a period of a few days and no one could confirm that the new line was hooked up and activated.
After more than 10 calls and almost a month later, they finally confirmed the new line was activated and pulled the cable from the field - the evening before our field was to be corrugated and plowed. I am extremely disappointed that this situation took so long to remedy. I had even left messages for a manager. Getting this resolved was extremely frustrating and stressful. For this reason, I wouldn’t make a recommendation without advising of slow service issues.
Either Cable One is not giving good instructions to their contractors, or their contractors are not completing their jobs. The only good thing from this is that the Cable One internet speed is faster than what we previously had. Cable One, however, has a shorter wifi distance than our other internet provider.

After researching the customer's concerns, it was determine that the initial sell of the High Speed package with a 50 GB Data Plan was disclosed and signed by customer with work order. The customer exceeded this limit several times since their install. Multiple pop up notices were shown when...

accessing the Internet...the customer would have to check out of them. This information included moving them to the higher package if the behavior continued. A final notice was mailed. If the customer can manage their usage at the lower level for a period of time, they can downgrade back to that level.