Cactus Jack's Autos

This business by far is the very worst I have ever dealt with. The people in the payment center are extremely rude. They give horrible service, they call you from an automated number, put you on hold,transfer you around, then hang up on you, then when you call back to speak to a manager the manager is rude and tells you to go make a payment on the website which has no customer service number. I called to have my address updated to make a credit card payment correctly and the same girl who hung up on me was completely rude again. I told her the payment would not go through if they showed my billing address different than what was on the card. I told her I tried to change it after making the payment and realizing it wasn't correct. She argued with me and said she sees the correct address. I had to keep telling her it was because I had just changed it..after I made the payment. I then told her the online portal they use, which also charges a fee does not have a customer service number. She said that they do have one on the customer contact page. That page is empty. I can see, I am not blind, there is no customer service phone number or email or anything. I was lied to about the down payment. I was told one amount and then charged $300.00 more. Several major issues were wrong with the car and they have tried to get out of fixing them, this would be the gas tank(which was broken) the sway bar, all fog lights don't work and they won't fix them, and the steering column is broken and they pretend there is nothing wrong with it yet it is pointed to the right and makes a lot of noise inside and outside of the vehicle. I have had to fight tooth and nail to get these things fixed, and now I have to take the car back again and not have a car for several more days because of this. I was also lied to about the mileage. The sales rep said the car was one thousand miles less than it actually was, and he put that on the paperwork, then he agreed to fix this and never did. This business should not be in business.

My wife and I purchased a van from cactus jacks and had some issues with the van we took the van in to fix the issues which took a week and they didn't fix anything van still has same problems as before. We are very disappointed in cactus jacks they ripped us off. Please everyone stay away from cactus jacks they sell lemons

Review: The 2008 Pontiac Grand Prix that I purchased from this location has many flaws. It is not the proper bumper that belongs to this model. The power door locks do not work. The engine runs hot. And when driving the car vibrates.Desired Settlement: I would like to get a different vehicle.

Business

Response:

I have reviewed the compliant and spoke to our service staff. I am sorry to hear Mr. [redacted] is not happy with his vehicle. He is a second time customer of

ours and we appreicate his business. He did bring the vehicle in for some overheating concerns and the fit and finish of the bumper. (Door locks is new). We inspected the vehicle and showed Mr. [redacted] the vehicle is running at the manufactures specs. The bumper is an aftermarket bumper that fits the specs and is painted to match the car. My staff is at a loss for what would make the customer happy besides giving him a new car.

The new front tires should of fixed the vibration and we can fix the door locks for him. What are the other concerns he has?

Business

Response:

The Customer brought the vehicle in for a small transmission leak and Door Locks. We fixed both free of charge. The Service manager did not know about the windows. Have the customer call

Tom at [redacted] and we will fix the front windows and look at the rear.

We will inspect the bumper cover again.

Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I purchased a vehicle from Cactus Jacks approx. two mos. ago(2010 Chevy Aveo), as my first vehicle. It has been an excellent car, perfect for me, getting great gas mileage and has been very reliable, getting me to and from school with no issues. [redacted] and the rest of the sales staff were very friendly and helpful and I would and do recommend them to everyone I know.

Review: May 30, 2013 Bought a 2003 Hyundai Sante Fe. Put $30 of gas in the vehicle after purchase.

May 31, 2013 First day on my new job while going North on the 101 at 60mph the rmp’s went from 2 to 6 throwing me and the car forward. I made it to my office and when I went to lunch it kept revving the engine and throwing me forward. I took the car back to the dealer and said I felt very unsafe and was not going to keep a car that from day 1 was that unsafe.

June 1: I exchanged the Hyundai for a 2005 Dodge Stratus. I test drove it with a friend on the 60 freeway as well as some major roads. The car seemed to be good. As I was going home the car was making a loud popping sound when I turned and accelerated.

Getting the car to service is near impossible for someone that has a new job and no other means of transportation. Their service hours are Monday – Friday 9-5. All though my office was in [redacted]…that was too far for them to take me to work after I dropped the car. So I barrowed a car while the car was in the shop. Then to find out nobody did an inspection on the car when it came into [redacted] from [redacted]. They expected me to get it done.

June 17: I dropped the car off to [redacted] at the Cactus Jacks service center. I was told the car had a bad control arm, bad sway bar & bad ball joints. When I picked the car up it pulled terribly to the right.

June 18: The car went to [redacted]. [redacted] said the car wasn’t put back together properly the day prior by Cactus Jacks. [redacted] said that when Cactus Jacks put the car back together the left the dust shield to hit the rotor and didn’t do an alignment. [redacted] said the car was unsafe to drive. When they put it up on the lift the tires were dry rotted & an axel was bad. [redacted] fixed the bad axel and did an alignment which they said should have been mandatory when Cactus Jacks did the work

I tried getting [redacted] to call me back for two days with no response.

June 20: Now dealing with [redacted] at Cactus Jacks Service Center. He said he would put new tires on the car. Well he put 2 new “used” tires on the front and nothing on the rears. I have had to put air in the front tires twice a week since this date. This is when they took the car to the [redacted] and did the inspection that was never done. They said that they did a “Level 1” inspection, and alignment (which Dodge all ready did), replaced the thermostat, replaced the coolants, flushed the radiator, checked the ac & fluids. However, they did not have time to replace what they said to be a Needed Motor Mount. They noted my paperwork and said to bring it back for that.

I still did not have the means to get the car in for the repairs.

July 28: Driving north on the 202 at 65mph the car shut down with my daughter in the car with me. Engine light came on and I couldn’t go over 30 to get in to a gas station. I checked the oil and added ¼ of a quart.

July 29: Took car back to [redacted] dealership. They did a test that said “Bad Camshaft positioner sensor & ABAN circuit mal function”

Called Cactus Jacks and complained about the time and energy and money I have used on this car in less than 60 days. Their response was “Well, it is a used car.” When I asked to speak to a supervisor, [redacted] at the service center said he was the only one I could talk to as the owners or management would never listen to me.

July 30: Cactus Jacks picked the car up from my office via tow truck. I was told I would be called with a status. I called about every hour and a half with a run around story of it still wasn’t done. I was finally told at the end of the day that the camshaft was bad. I asked them if they replaced the motor mount that I was told I needed on June 20. [redacted]’s response from the service center was, “you don’t need that, all Dodges shake.” And he wouldn’t replace what I had in writing would be taken care of. Also, they picked up the car but would not bring it back to me and said I needed to figure out how to get there before they left and 5…it was 4:30. They left the keys in the car but did not leave me any paperwork.

I have called and requested service paperwork since I have bought the car and I can’t seem to get any one to give it to me.

August 12: Car completely dead in the drive way on a Monday before work. Again, I had to barrow a car and inconvenience everyone else and be late to work.

Called Cactus Jacks when they opened at 9am. They said they would try and get the tow truck driver to my house by the afternoon but most likely wouldn’t be able to work on it until the next day. At 10:30 I went to the service center to give them the keys so they could tow it in. I was informed by [redacted] that since I wasn’t on the schedule for Monday he couldn’t guarantee when it would be ready. Well, if I knew the car was going to break down…I would have put myself on the schedule!!

He argued with me and I wasn’t getting any where. So the car went back to [redacted]. The said a blower was running continuously and was draining the battery of everything. [redacted] guys with 20 years of service couldn’t take the whole engine apart in order to get to this blower, I didn’t have the money and the work was not getting done right at Cactus Jacks. [redacted] assumed it had something to do with the car coming from [redacted] into [redacted]. So now the blower is unplugged and the engine light is always on.

So even when there is an engine issue how am I supposed to know when the light is on all the time. If the blower is plugged back in it drains the battery completely.

August 22: Called [redacted] at Cactus Jacks Service Center because the car is popping again when I turn. He said bring it in and they would look at it. He would not provide a loaner car or be flexible in the service hours. He told me “when you buy a used car, you do have issues” I responded by asking him if he would be a happy with a used car that had to be in the shop 8 times in less than 90 days. Funny how he didn’t have a response.

Wipers were dry rotted, I replaced. I got a remote key fab from [redacted], and the way they rotated the tires before sale…I couldn’t see the dry rot. [redacted] said they are the original tires from 2005.Desired Settlement: At this point I would like all monies I have paid to Cactus Jacks and [redacted] back in exchange for the car. I feel this car is unsafe for me and my daughter. But again…I have been told that no one at Cactus Jacks will listen to me or make any of this right. The car has been to either Cactus Jacks or [redacted] 7 or 8 times in less than 90 days and that is completely unacceptable even for a used car

Business

Response:

I am sorry [redacted] has experienced some problems. I want to assure her will will do everything in our power to remedy the situation. I spoke to the Service managers and Sales managers and have a good grasp of the situation. We had an appointment on August 12 to fix any remaining problems but the customer cancelled. The customer has had the vehicle for oveer 3 months and we want her to be happy with her purchase. I am willing to inspect the vehicle to determine the problems. Mrs. [redacted] in the past had a problem with leaving the vehicle to get it fixed. I will give her a $25 per day(rental car) and $20 in gas to help accomodate her.

Have her call [redacted] at ###-###-####

Warm Regards

Review: I purchased a 2005 [redacted] on June 6,2014 by June 9,2014 I had noticed a loud noise coming from the driver side front tire and the front of the car would shake. I contacted the service center and they informed me I could come in on June 12th so they could take a look at it. I brought it in and [redacted] then let me know that their are after market motor mounts on it so they would order new motor mounts. He also let me know that the hardware on the brakes needed to be replaced and they would order those as well. [redacted] told me they had tightened a few things, readjusted the hood because it was so off that when I drove it would shake like it was going to fly up. After that he told me everything should be in by Monday June 16th. I wouldn't be able to make it back into the shop until Friday June 20th due to my work schedule. On Thursday June 19th I was on the highway doing 65mph and my car began to shake violently, I could barely control the steering wheel and pulled over. I contacted [redacted] at Cactus Jacks because I couldn't get a hold of anyone at [redacted]. [redacted] then contacted [redacted] and they sent a tow truck out to pick up the car. I asked if I could ride back with the tow truck and they were hesitant and finally agreed for me to ride back. This incident caused me to miss a half of day of work and another of my employees because she had to come and get me. While I was waiting I asked the finance company [redacted] if I could return the car and get my down payment back seeing as their had been so many problems with the vehicle already. She then informed me that it would be a voluntary repo and I would not be able to receive my down payment back. I then asked about the Lemon Law and she proceeded to tell me if we can fix it then it does not apply under the Lemon Law. [redacted] told me that they would have to keep my car overnight and it would be ready on June 20th in the afternoon. I picked the car up and [redacted] told me they Installed [redacted] Upper and Lower Torque Mount, Engine Mount [redacted], Brake Hardware, Balanced both front tires, and tightened timing belt tensioner. I left their believing that my problem had been fixed. On June 22nd I started hearing noises coming from my left front tire again. I contacted [redacted] again on the 23rd and he sounded puzzled on why something else would be wrong with it. He told me I could bring it back in and I informed him I couldn't bring it in until Thursday June 26th. I brought my car in on June 26th and asked if I could watch them work on it. I understood when he told me I couldn't be by the lift but I could stand at the gate. I stood at the gate while [redacted] and the other mechanic took my tire off, they then called over a third mechanic and the three of them looked at so very puzzled. The one mechanic then used his flash light and looked and the right side of my car and then looked back at the left to compare them. It took them about 20 minutes to come to the conclusion that it's the rotor. He told me he would order the part and have it by Tuesday. When I left I had a really bad feeling that it wasn't the rotor so I took it upon myself to contact a mechanic shop and I am paying for it to get looked at on Monday June 30th. I had another mechanic take a brief look at it today and was told that their is nothing wrong with the rotor but their is many other things wrong with it such as the Tie Rod, Tension Bar, and a few other things. This was just with a quick glance. I'm very frustrated and I am not receiving the customer service or help I deserve. This dealership knowingly sold me a car that has on going issues and are refusing to take it back. I don't know were to turnDesired Settlement: I would like a different car, that has no issues. I want to reimbursed for wages lost and money spent on gas having to drive out to [redacted] all the time. I would also like this car to be wiped off my credit and receive my down payment back.

Business

Response:

Mrs. [redacted] did purchase a vehicle on 6/6/2014. She brought it in and we did replace the motor mounts, brakes, and tightened the tensioner. She came back in for a rubbing issue (the brakes were rubbing on the rotor slightly. She is scheduled to bring it back in July 1st to have us repair the vehicle. When she purchased the vehicle it had 89,250 miles and on June 20th (2 week period) she had 90,250 mile on it. She put 1,000 miles on it in a 2 week period. She had full use of the vehicle and we stood behind the warranty. There are no major issues with the vehicle that we know of.

We apologize for the inconvenience and would offer her a rental car reimbursement but the car has been in use since she made the purchase.

Sincerely,

Review: when we purchased the car the gave us written agreement that they would repair the Power Door locks..........that where not working at time of purchase. Below is list of our path that has brought us to this point of filing complaint:

1.) Driving there and back 5 different times to leave the car for repairs. Nothing fixed. (10 mile drive each way)

2.) Making arrangements for someone to pick me up there at 6:30am so I can still make it to work on time. Inconveniencing other people.

3.) 2 of those times I was told to pick car up at the end of my work day only to get all the way there and find out they had to order part after part and I’d have to bring it back.

4.) No phone call letting us know that ahead of time.

5.) We were told after the first 2 times we’d get a $50 credit to our account and it hasn’t happened.

6.) Last time in everyone in the office was so unprofessional. Couldn’t find the key to my car and couldn’t find THEIR OWN mechanic’s phone number to find out the status.

7.) In the process of fixing automatic locks they screwed up the radio and now told us they can’t fix that because it’s not under warranty. What the Heck? That is not right!!!

8.) Our salesman, [redacted], is ignoring both mine and [redacted] calls and emails. When we call and ask for him he’s never there or always “on lunch” or “out of office.”

9.) I even posed an email just acting interested in another car on the lot and he ignored that email as well. Each time we call we get pushed off on someone else and never get answers or service.

One of the salesmen even told Tres that ONLY the mechanic, [redacted], can issue a credit to our account which I call baloney on!

Please helpDesired Settlement: To just please repair the power locks as promised in writing, fix the radio you shorted out in futal attempts of lock repair and credit our account as promised because of repeated costs to us in trips to no avail.

Business

Response:

We have been working with the customer to resolve the issue. We ordered one part and the vehicle need a second part. That part was on backorder from the Dealer.The part is in now. They can call the service department to set up an appointment. We will give them the $50 credit once the repair is done. This is the first time we heard about a radio. The door actuator should not have anything to do with the radio, but we can look at it. The customer uses their vehicle for commercial use (not allowed under the contract) and has had a difficult time leaving us the vehicle.Sincerely,[redacted]President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: It's actually a little bit of both the billing and collections and the contract. I resently got a new job and I and been with cactus jacks for 7 months now. Well I went to change my pay day about a month ago. To go with my pay days so I could keep my account in good standing with them. I had asked the woman I had spoken to if I could change my payday so it would be more convient for me with work and my paydays. And she told me I signed a legal binding contract and I am not to stray from that contract. When I called the woman I had spoken to was giving me attitude. Told me the only way to solve this was to call back the day my payment was due and ask for an extension. So I called back on the 15th of January and asked for an extension which she granted me...but she told me I HAD to pay over the phone WHICH is a 10 dollar fee as well. Then I was told I also had to make another payment of 195 dollars over the phone on the 28th. WHICH would be my normal car payment due date. But I normally don't pay over the phone because that's another 10 dollars that's not going to my account. But the woman in the phone threatened to take my car if I didn't make my payments.Desired Settlement: To be able to just change my stinking cat payment to the next week which would be more convient for me in the first place.

Business

Response:

Please remove this from my experience rating. It is a payment issue. Should be made out to [redacted] The customer should contact Charles (the manager) and he should be able to change the payment date. Dennis D[redacted]President

Go See Jack if you want an over price car with lots of maintenance problems. They are dishonest they lie about the work they do on the cars.

Cactus jacks sells the poorest quality of cars and they take advantage of people in delicate situations! They garnishee your wages at 25% of your net pay and attach a 27.9% interest on top of that! I am proof ,I have documents to prove these facts. They sold me, an upper middle age lady, a car from new york so rusted underneath, ball joints falling apart and everrthing else so rusted out that 3mechanic shops wouldnt even TOUCH it!

We bought a car from Cactus Jacks in Dec 2012. Within two days a tire went flat, which they fixed, but didn't replace. Within two weeks a headlight fell off. In the first 6 months of owning the car, it has completely fallen apart. We should have looked at it closer, the bumper frame is bent, the AC unit exploded freon, the radiator burst because it was cracked and fixed with spray sealant, there were loose wires dangling in the serpentine belt, the CD player doesn't work (we were told it did), and two window motors went out.

Not only all that but we were told that our payments would be due on our paydays, every other Friday. Instead they set them up for the 7th and 20th of every month, causing us to unknowingly get behind with their finance company(who is also a nightmare).

Talk about a lemon lot!

I just started my job and no one would sell me a car except cactus jacks

Review: I went to Cactus Jack on **th ave and [redacted] rd. I purchased a car which I believed to be a good car. [redacted] and it had low miles, well this Sunday I had my cousin take a look at the car because we did an oil change he found a lot of issues like Its leaking oil into the cylinder head where the spark plugs go, its leaking oil on the backside of the engine and making a small puddle. It shakes when you drive on the freeway. It shakes when u step on the brake because the rotors are warped. The check engine goes on and off. The air filter was full of leaves and fur. And when I took it they tried to say my cousin broke a spark plug. It's not fair that they are trying to blame this on us. Yes they did say they would fix it because the car had a 15-day or 500 miles warranty. It's the second day they have the car and can't even bother to tell me what's going on. The brake rotors are all worn out and the mechanic is trying to say they are safe and that they're gonna last me a very long time. When we took off the tire we noticed a lot of break dust. If im going to pay triple the money of what the car is worth I expect a good condition car. Also when we told the mechanic we had found rat poop he said we shouldn't expect a new car? I dont wanna deal with them anymore I just want my money back that I put down I want to take my business elsewhere obviously they don't appreciate their customers.Desired Settlement: I just want my deposit back $700

Business

Response:

Dear Ms. [redacted]: We are in receipt of the above referenced complaint, and wanted to let you know that Mr. [redacted] is currently travelling off the mainland. However, we are addressing the issue via long-distance and will be submitting our response as soon as possible. Please feel free to call me with any questions and I will be you posted. Thank you!-- Best regards,[redacted]Executive Assistant / Compliance Program Coordinator[redacted]

[redacted]CJA Auto Sales / CJA Finance, Inc.

Business

Response:

I am sorry to hear Mrs. [redacted] is having a problem with her vehicle. I did the research and she did bring in her vehicle after driving it for 550 miles in 2 weeks. We replaced her Spark Plugs and Wire for free and inspected the brakes. It sounds like we fixed everything but the customer is not happy with the brakes still.

In an effort to keep the customer happy within company guidelines I would like to offer to replace the brake rotors and pads for free and give her a $25 credit (for a rental car). The vehicle came with a 6 month 6000 mile warranty which is still in effect.

Thanks you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I bought my car Feb of 2014. I put $700 down and pay $150 every two weeks. They gave me a 6monht/6000 mile warranty.The first week I had the car my engine light came on. I took it in and they replaced the gas cap. After that there weren't any issues until after my warranty expired. My check engine light came on again but this time it was blinking incessently. I took it to [redacted] and had them plug the computer in, the results were that there was a misfire in cylinder 6, a few days later my car started violently vibrating and sputtering. I called Cactus Jacks and told them, their mechanic told me that after I paid a $200 deductible that he would look at it and try to fix it, I decided to get a second opinion at a family mechanic. My family mechanic informed me that without taking the engine out he thought the headgaskets were blown. I called Cactus Jacks again and told their mechanic about that, again he made it a point to say without looking at my car it would be $200 just to look at it and there was no guarantee that he would fix it. Regardless of that, I didn't have any faith that the company that sold me a lemon would fix it. I took y car to my mechanic and after taking the engine out they informed me that there was water in the bottom of my engine. I paid $2000 to have my engine completely rebuilt. After that ordeal I have not been in contact with Cactus Jacks. I have had to completely replace my brake system and my catalytic converter. I can't wait to finally pay off my loan and never deal with this company. If you want to have to completely rebuild a car then come here, otherwise avoid this place at all costs.

I went to 4 different dealerships and I could not get financed because I already had a car financed through my bank. Then I went to cactus jacks on Bell rd and they sold me a car. [redacted] was the first salesman to do what he promised and sold me a car.

Review: Motor went out of a 2007 Dodge charger $13000 dollars gone down the drainDesired Settlement: Want a replacement or fix the problems

Business

Response:

Please remove Mr. [redacted]rom my experience rating. He is not a customer of mine. His address is from [redacted].... He might of bought it from one of my Brothers lot??

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought my van from Cactus Jacks and have been paying ever since for it. The repairs are getting to be a bit much. So I bought my van to their mechanics where I was told it needed a new alternator $200.00 So I then brought the van to my personal mechanic who tested the alternator in front of me and it was fine. All I want to do is trade it in for a more reliable van as I'm disabled and have 3 kids one of whom is also disabled. And I can't keep affording the van and the repairs. When I offered this to them I was told I have to get down to $3000.00 I feel they sold me a lemon and if this can't be resolved I feel my only choice is to seek a lawyer who will then find me a loop hole and they'll loose a customer.Desired Settlement: I want to trade it in and have what I paid towards my current van put towards a more reliable van and that way I the customer feel better and they don't lose a customer. My proposal is a win win while the other is not so much win win where all I really want to do is trade it in and have what I paid towards my current van put towards a more reliable van and that way I the customer feel better and they don't lose a customer. My proposal is a win win while the other is not so much win win

Business

Response:

The customer purchased the vehicle on 3/21/2015 and had it in with a concern on 6/9/2015. We inspected the vehicle and load tested the alternator and deemed it needed to be replace. The customer received at the time of purchase a free warranty (6 month/6000 miles). The warrantyhas a $200 deductible on it. We informed the customer of the $200 deductible and she said ok. The customer never called or came back. Now 3 months later we received this complaint. She may still be under warranty. If she had other problems then why didn't she use the warranty? I would like the customer to call our service department at [redacted] and schedule an appointment so we can take care of any concerns. Please have her bring in all the service recordsfor all the problems that have occurred in the last 6 months.It is true we do have an early trade out program, but the customer has too high of a balance at this pointI look forward to hearing from her and helping.Sincerely,[redacted]President

where to begin with this company. I was suppose to own my car this December but I can not because I had my car repoed. I was in the whole for a month owing like $450 or something close to that number. When I called, I spoke to the general manager name [redacted]. And she was asking why isnt my account current. I told her why and we made arangements for me to come into the office at certain to pay atleast $200. Well that day was on a Friday and I spoke to her on a Tuesday. That same day, I got my car repoed. I called the next day and they told me that whatever was told to me was not in the notes and the notes say something different. So now at this point, I just did what I needed to do. So that Friday, I come into the office to hand them $700 and the paper work they have asked for. Why so high? Because I had to pay the full amount of $450 and for my car to be towed. So after I turned eveything in, the manager I spoke with came out to talk to me. At this point, Im ready to get my car and go. Well I thought wrong. She then tells me that the $700 wont be enough and we going to ask for $1000 instead. I told thats wasnt told to me and she told me she didnt care. Pay the $1000 or go. So the weekend passes. I called again on Monday to make sure they still had my car. At this time, I was told that inorder to get my car I had to pay $4000. Forgot to mention that I only have 2 weeks to get my car from the time my car was towed. They made it really hard for me to get my car back from them. I put a lot of money into that car. And I just replace the water pump and belt right before they took it. They have a better car then it was bought from me. I would not recommend Cactus Jack to ANYONE only if you have all the money to pay it off. They are not family friendly and they dont care unless its about you given up money.

CACTUS JACKS IN MESA IS GREAT.

Honest, nice people. They put me in a great car with no hassle. Go in with your paperwork and down payment and they will work with you.

Review: In the end of December I went to Cactus Jacks' off of [redacted]. in [redacted], AZ. I traded in a 1991 Ford Tempo for a $500 credit towards the purchase of a 2001 Chevy Malibu. The first day I had the car the check engine light came on. I brought the car to them and they sent me to an outside repair place to get the Catalytic Converter replaced ([redacted]). At the same time the dash lights and the tail lights did not work either. When I purchased the car the radio didn't work. They did replace that. After the catalytic converter was replaced, the check engine light came on again. I brought the car to them and they checked and saw that the outside repair place put on and rigged a smaller catalytic converter which needs to be replaced AGAIN. They gave me the car with a quart and a half too much oil. Then last Monday January 26th 2015, the car over heated and I had no turn signals or tail lights. There was a crack in the reservoir. They replaced the reservoir and said they fixed the tail lights and turn signals. Then Sunday February 1st 2015 I was pulled over by the police to let me know that I had no tail lights or turn signals. I brought the car in to them yet again and said the relay was rusted and prongs were broken and that's what ws causing the short. However, at times I still do not have a left turn signal and when I turn on the hazards it goes back to normal. Then on February 5th 2015, the car completely shut down on me in the middle of the street and locked up so I had to push it to the [redacted] and it would not start again. They had to come pick it up with the tow truck and I missed another day of work. The first two weeks of owning the car I had nothing but problems. I mentioned to them the "Lemon Law" and they stated that it doesn't apply if they are repairing the car when it fails.Desired Settlement: [redacted] at the service department has been great. He has fixed the car whenever I have had a problem. This complaint is not against them as people but against the car they sold me. My request is that they get me into a reliable car of equal value. I have missed 4 full days of work and would like a credit on my account for those days as well (2 of those days have been in the same week). It is ridiculous that you buy a car from a reputable company that has an A+ with the Revdex.com and I have had the car in their service depatment more than I have driven it. Somethings got to give!!! Also, I have tried to get a corporate number for their locations and no one seems to have a number or anyone I can speak with regarding my requests.

Business

Response:

I am sorry you have been inconvenienced by some mechanical issues. It is my understanding they have been address to your satisfaction. Please contact [redacted], (you have his company cell number) my shop foreman if any other problems arise. I am going to credit your account $400 for missing work time. I hope you have a nice day.

[redacted]President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,