EZ Book Recycle Inc.

Initial Business Response /* (1000, 6, 2015/09/17) */
Check #XXXXXX for was mailed out on 9/if the customer has not received that check yet all they have to do is let us know and we can send out another checkAnd yes we are accredited with the Revdex.com maybe the customer was looking
under the wrong name
Initial Consumer Rebuttal /* (2000, 13, 2015/09/29) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:

Initial Business Response /* (1000, 5, 2015/04/06) */
According to the tracking number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX this package was last scanned in EVERGREEN PARK, IL and has not been delivered yetIf the customer has proof of delivery, not just proof of USPS picking it up from
the customer, we will be more than happy to pay out for these items, But yes according to the tracking number USPS did pick up the package from the customer but there is no proof of delivery to our warehouse in Aurora, ILThe customer would need to file a claim with USPS as we are not responsible for lost or damaged packages

Payment was made to *** account *** on 11/here is the transaction ID from *** *** Payment was returned from paypal as the recipient did not claim the payment with in days.We would need the correct email address from the customer in
order to process ***payment again.email is the best way to contact us, ***

Initially excited to find this service through ***, so I went through the process a few weeks ago, packaged up my book, & on a bit of a leap of faith, sent it in Just received an email saying there was water damage to my book (entirely untrue) & that my order is being deniedFurthermore, I now have to pay to get my book back or it would be recycled Too bad there wasn't a pre-sale inspection; I could've received a guarantee my book was "acceptable" instead of a promise, sight unseen, for payment Istead they're loading their accounts a few dollars at a time with ransom money!
Sellers beware your book may be perfectly sellable but you may still have to pay a ransom to get it back

We have returned the customers books we were not able to purchase (we paid for both inbound shipping when the customer shipped us the books and we paid to ship the items back) and payment for the items we could purchase was sent via check to:*** ***
*** *** ***
*** *** ** ***

We could not accept the book the customer sent in because the pages were separating from the spine - the book was sent back free of charge and *** Ecommerce is showing the package was delivered to the customer
yesterday: http://webtrack.***globalmail.com/?trackingnumber=***

First check was mailed out on 11/4, customer has not received, lost in mailthat check was voided out on 11/and paypal payment was issued on 12/1if customer has not received paypal payment on 12/they would need to let us know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Provided they
issue a check to me as promised. I await arrival of the check before I consider this matter resolved
Sincerely,
Crawford ***

Initial Business Response /* (1000, 5, 2014/06/16) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
In reference to Order *** payment of $ *** did indeed initiated an order with our company on
5/23, order was received on 5/and processed for payment on 6/I have attached a copy of the *** unclaimed paymentAs I further review this payment it seems that the customer spelled her email address incorrectly when processing this orderThis would be the reason why the customer never received a confirmation email or transactions action number of the payment being processedOn our website we do request that the customer review they personal detail carefully to insure that payment is processed to the correct email *** account or check payment sent to the correct home addressDO to the customer not making any contact regarding this payment, the correct was not madeI was only able to determine the mistake when looking at her name on this report and comparing to email address she usedPlease have customer verify *** account address and I will gladly issue payment today
Initial Consumer Rebuttal /* (2000, 7, 2014/06/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The email on the attachment provided does indeed contain a typoI've emailed the contact using the proper email address in order to provide verification

Initial Business Response /* (1000, 5, 2015/09/05) */
item was returned to customer, customer should read website rules before sending items in, we tell customers in various places that we do not accept Instructors Editions
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
They can send it back, but it's not an instructors edition, so unless they aren't using the same book I sent in, I'm not sure the issueI will accept the response once I see what they return home to meThis was a student edition and I have the receipt from where I bought to prove that, if the book ISBN number doesn't
Final Business Response /* (4000, 9, 2015/09/09) */
As I have already stated in previous emails the item in question has been sent back to the customer

I am very sorry - please send pictures of the damage so we can consider your request - and when I say $credit I meant payment in the form as requested on your account with us (check or ***)

We have returned the customers books we were not able to purchase (we paid for both inbound shipping when the customer shipped us the books and we paid to ship the items back) and payment for the items we could purchase was sent via check to:
[redacted]...

[redacted]

A check has been issued to the customer for the full amount - below are the check details:
Check Number: 596274 Issued: 2015-12-31 07:32:04 $53.78 Status: Issued Address: Roxanna  [redacted]Mount Vernon   IL 62864Memo:...

1008323-53.78
The complaint was marked as "spam" by a newer customer service agent and that is why we never responded to the original complaint. We have set up a filter in our help desk software to auto route complaints to our customer service lead so that they are all responded to in a timely manner.

Initial Business Response /* (1000, 5, 2015/09/08) */
we have not received this order yet and the tracking number that we have for this order is not bringing up any activity, if the customer has another tracking number that was used we would be able to look into this matter.

Shipping error was  made in our shipping dept.  Check has already been sent out to customer for the 73$

Initial Business Response /* (1000, 5, 2015/10/05) */
The item that was sent to us was a loose leaf item in a 3 ring white binder with the the ISBN number of XXXXXXXXXXXXX College Algebra, the item the customer listed was ISBN XXXXXXXXXXXXX [redacted] The customer received an...

email stating that the wrong item was received and was given a new price quote, with the option of having the item returned or accepting the new price quote, the customer replied to the email stating "Please issue payment. Thanks." so since the customer stated to issue payment that is what we did. [redacted] payment was sent on 10/2
thank you

Initial Business Response /* (1000, 5, 2015/02/05) */
In reference to order XXXXXX this check was mailed out on 1/28 and it will take 7-14 business days for your check to arrive via first class mail. as stated in previous emails to you, 14 Business days will not be until 2/17, as Sat & Sun are not...

business days. If you do not receive your check by 2/17 we are happy to re-issue you a new check.
Email is always the best and fastest way to get a hold of us, as you should know since we did answer your previous emails.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not say e-mail is the fastest way to get a hold of them. In addition, out of the multiple e-mails I have sent to them, they have only responded one time. I have been calling them for a week straight, and not once have I been able to reach anyone. It seems as if a voice mail is set up for show purposes. I called the company number on the weekend(Sunday)just to see if it would say that they are closed. Instead, it says they are currently on the phone with another customer.In my opinion,they have not tried to communicate with me.

Initial Business Response /* (1000, 5, 2014/12/16) */
We have 3 orders in our system for this customer and all 3 orders have been paid in full. So I don't know what order this customer is referring too?
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
They just paid me after my filing a complaint . never answered the email where they claimed I Sent 12 items instead of 25
Final Business Response /* (4000, 9, 2014/12/17) */
As stated in the first response customer was paid in full.

Revdex.com:  Fine I'll take the $20. I'm tired of dealing with a company that doesn't care and will not buy back a book that was on your buybacklist. If there are issues don't have people send it to you. I will let others know not to use you or trust you. I just want to be done. I'm not taking time to take pictures and for you to say something else that isn't true. I'm done with such a poor company. Sad that I had to go through Revdex.com for you to respond.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Tammy Scheler

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Roxanna [redacted]