EZ Book Recycle Inc.

Payment was sent via [redacted] to the email address: [redacted]@yahoo.com on 10/14.

Initial Business Response /* (1000, 5, 2015/04/06) */
According to the tracking number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX this package was last scanned in EVERGREEN PARK, IL 60805 and has not been delivered yet. If the customer has proof of delivery, not just proof of USPS picking it up from the...

customer, we will be more than happy to pay out for these items, But yes according to the tracking number USPS did pick up the package from the customer but there is no proof of delivery to our warehouse in Aurora, IL. The customer would need to file a claim with USPS as we are not responsible for lost or damaged packages.

Initial Business Response /* (1000, 5, 2014/10/16) */
we have not received all the packages that customer claims tracking #XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX clearly states that this package is still in [redacted] XXXXX and if the customer has proof that we received it that would be great....

I will have the order paid out in full put I repeat we did not receive all the packages and have suggested to the customer to file a claim with USPS as we are not responsible for lost packages and we clearly state that when the customer prints our our shipping label. We state that with USPS there is no insurance.

Initial Business Response /* (1000, 5, 2015/02/05) */
In reference to order XXXXXX this check was mailed out on 1/28 and it will take 7-14 business days for your check to arrive via first class mail. as stated in previous emails to you, 14 Business days will not be until 2/17, as Sat & Sun...

are not business days. If you do not receive your check by 2/17 we are happy to re-issue you a new check.
Email is always the best and fastest way to get a hold of us, as you should know since we did answer your previous emails.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not say e-mail is the fastest way to get a hold of them. In addition, out of the multiple e-mails I have sent to them, they have only responded one time. I have been calling them for a week straight, and not once have I been able to reach anyone. It seems as if a voice mail is set up for show purposes. I called the company number on the weekend(Sunday)just to see if it would say that they are closed. Instead, it says they are currently on the phone with another customer.In my opinion,they have not tried to communicate with me.

I am sorry to hear the item never arrived - it appears we mailed it to the customers address they input when selling us the item: [redacted] And I was unable to find any reference to the new address until after the item was lost in the mail. I have updated...

the customer address and a payment will be sent to the customer to the below address: Tiffany [redacted] 
[redacted]

Initial Business Response /* (1000, 5, 2015/03/03) */
this was for amazon order XXX-XXXXXXX-XXXXXXX shipping address [redacted] XXXXX
item ordered was Classic Linker N64 for Nintendo Wii and Gamecube - Classic Controller Connector for Wii and GC
if this...

is not what was received it would be best to contact us through the amazon website.

Initial Business Response /* (1000, 5, 2014/12/15) */
please email us at [redacted] with the correct email address for you [redacted] account so your order can be paid.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response...

from the business.)
I no longer have a [redacted] account. can another form of payment be rendered to me?
Final Business Response /* (4000, 9, 2014/12/18) */
yes we can also send you a check payment since you no longer have a [redacted] account, please email us and provide the correct name and address so we may send out the check payment

Thank you very much. Here is a response for the consumer:We have sent full payment for your order on 2016-12-15 via [redacted] once we received your items. We are very sorry that FedEx took so long to deliver the package and very sorry for the frustration. Here are the details of the [redacted]...

payment: Payment Sent(Unique Transaction ID #[redacted])Sent to:[redacted](The recipient of this payment isVerified)Email:[redacted]@gmail.comPayment sent to:[redacted]@roadrunner.comAmount sent:-$57.10 USDFee amount:-$1.00 USDNet amount:-$58.10 USDDate:Dec 15, 2016Time:05:14:56 PSTStatus:CompletedSubject:You have sent $57.10 USD to [redacted] with [redacted]Funding Type:[redacted] BalanceFunding Source:$58.10 USD - [redacted] Account

Total scam. I contracted with them to buy back 3 unused Spanish books and they send an email saying the book did not meet their condition requirement. If brand new unused books don't meet requirement what does? They are just trying to get me to pay them to send them back to me

Initial Business Response /* (1000, 6, 2015/09/17) */
Check #XXXXXX for 14.66 was mailed out on 9/3 if the customer has not received that check yet all they have to do is let us know and we can send out another check. And yes we are accredited with the Revdex.com maybe the customer was looking under the...

wrong name.
Initial Consumer Rebuttal /* (2000, 13, 2015/09/29) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:

Initial Business Response /* (1000, 5, 2015/10/23) */
We have received no emails from this customer, all the customer needs to do is email us a copy of the bank fee and check and we are more than happy to send out a new check, email me [redacted]@sellbackyourbook.com directly so I can reissue a...

new payment.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The complaint has been resolved and both parties are now satisfied. Please feel free to close and expunge this particular claim.

[redacted]Initial Business Response[redacted]
Your item will be sent back to you at no cost.
[redacted]Final Consumer Response[redacted]
(The consumer indicated he/she ACCEPTED the response from the business.)
I am absolutely fine with this solution as long as...

this promise to return the book is kept.

Initial Business Response /* (1000, 5, 2015/10/16) */
another check was mailed on 10/16 for 19.24 as stated in email sent to customer on 10/14

Initial Business Response /* (1000, 5, 2014/07/03) */
That is correct we did not receive order [redacted] because it was a duplicated order made by the customer and that is what the email states we did not receive order [redacted]. The email is for that order ONLY.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me.
It was not until I made this complaint that the business finally responded to me. I find it sad that they do not think that communication is important. If someone would have answered the phone during their posted business hours or bothered to respond to my emails it would not have been necessary to go through this process. I hope that in the future they will consider the fact that good communication is important in business.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I have not verified the actions taken by the vendor but am willing to trust that they will follow through. 
I would also be interested in knowing why I actually had to file a complaint through the Revdex.com to gain resolution.  This could all have been straightened out if they had returned one of my numerous phone messages.  This was the most frustrating and disappointing part of this whole ordeal; that it could have been handled way easier and maintained a good customer rapport.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/07/23) */
yes the received is not acceptable for us. item is being returned to customer.

We have resolved this issue and issued full payment to the customer as well as the 10 dollars she requested because of the inconvenience we have caused her.

A replacement check was sent to customer and our bank is showing the check was cashed on 10/19/2016. We are very sorry that the original check did not arrive and sorry for the delayed response when contacting us.

Initial Business Response /* (1000, 5, 2015/06/08) */
This customer has been refunded in full, as I have told him in my many email communications with him.
He does not understand human error. We can not ship him what we do not have in stock. He has been refunded several days ago. I can not...

help him any more.