EZ Book Recycle Inc.

Initial Business Response /* (1000, 5, 2014/10/16) */
we have not received all the packages that customer claims tracking #XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX clearly states that this package is still in [redacted] XXXXX and if the customer has proof that we received it that would be great. I will...

have the order paid out in full put I repeat we did not receive all the packages and have suggested to the customer to file a claim with USPS as we are not responsible for lost packages and we clearly state that when the customer prints our our shipping label. We state that with USPS there is no insurance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12097034, and find that this resolution is satisfactory to me.
Sincerely,
William [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am very sorry to hear about this - we will be filing a claim with FedEx for the lost book and will send payment for it in tomorrows payment run. Glen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.
It was not until I made this complaint that the business finally responded to me. I find it sad that they do not think that communication is important. If someone would have answered the phone during their posted business hours or bothered to respond to my emails it would not have been necessary to go through this process. I hope that in the future they will consider the fact that good communication is important in business.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I have not verified the actions taken by the vendor but am willing to trust that they will follow through.  I would also be interested in knowing why I actually had to file a complaint through the Revdex.com to gain resolution.  This could all have been straightened out if they had returned one of my numerous phone messages.  This was the most frustrating and disappointing part of this whole ordeal; that it could have been handled way easier and maintained a good customer rapport.
Sincerely,
[redacted]

Have to give them an F, have called them three times without a response as I am trying to sell back two copies of the same book. They tell you to check out anyway and them call them for approval for the second book. No responses. All I get in my email is you have 5,4,3 days to send books in. No Customer service at all, I wouldn't trust these people.

Initial Business Response /* (1000, 5, 2015/09/05) */
item was returned to customer, customer should read website rules before sending items in, we tell customers in various places that we do not accept Instructors Editions.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
They can send it back, but it's not an instructors edition, so unless they aren't using the same book I sent in, I'm not sure the issue. I will accept the response once I see what they return home to me. This was a student edition and I have the receipt from where I bought to prove that, if the book ISBN number doesn't.
Final Business Response /* (4000, 9, 2015/09/09) */
As I have already stated in previous emails the item in question has been sent back to the customer

I am very sorry that this happened - we can issue a $20 credit for the damage but that is the best we can do since we were not buying the item as new - the price we offered was for a used copy. Also we had to send the item back because we could not confirm its authenticity. If you are able to...

confirm its authenticity (you purchased from a reputable company such as your campus bookstore or directly from [redacted].com and NOT a 3rd party seller or [redacted] etc...) you should be able to sell it to another buyback company for as much as $65 so the $20 payment we are sending you should make up the difference in what you would have received from us and what you can still received for your used book. We appreciate the feedback and will work harder to ensure that books we ship back or sent back in the same condition. Very sorry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory...

to me.
Provided they issue a check to me as promised.  I await arrival of the check before I consider this matter resolved.
Sincerely,
Crawford [redacted]

Initial Business Response /* (1000, 5, 2015/06/08) */
This customer has been refunded in full, as I have told him in my many email communications with him.
He does not understand human error. We can not ship him what we do not have in stock. He has been refunded several days ago. I can not help...

him any more.

We have issued a full refund for the items you purchased from us via [redacted].com:[redacted] [redacted]
Your order was mistakenly shipped to another customer and you received there books. We are very sorry for this mistake and a full...

refund has been issued. For your convenience there is no need to return the book you received incorrectly as we would not want you to spend any more time than you have already had to due to our mistake. Hope this helps and very sorry for the issue!

Initial Business Response /* (1000, 5, 2015/10/23) */
We have received no emails from this customer, all the customer needs to do is email us a copy of the bank fee and check and we are more than happy to send out a new check, email me [redacted]@sellbackyourbook.com directly so I can reissue a new...

payment.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The complaint has been resolved and both parties are now satisfied. Please feel free to close and expunge this particular claim.

Full payment will be sent via PayPal tomorrow - very sorry for all of the issues with your order.

I am sorry that the customers experience was poor - I am afraid we can not "donate the books in his name" and his payment method was PayPal so he should have no concern about being able to receive payment. Today payment was sent for the books that met our condition guidelines - tomorrow we will send...

another payment for the book that did not. Customer will receive full payment.

Initial Business Response /* (1000, 5, 2014/12/15) */
please email us at [redacted] with the correct email address for you [redacted] account so your order can be paid.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/17) */
(The consumer indicated he/she DID NOT accept...

the response from the business.)
I no longer have a [redacted] account. can another form of payment be rendered to me?
Final Business Response /* (4000, 9, 2014/12/18) */
yes we can also send you a check payment since you no longer have a [redacted] account, please email us and provide the correct name and address so we may send out the check payment

We have voided the original payment and a new payment will be sent in the next payment run.

Initial Business Response /* (1000, 8, 2015/09/21) */
Full payment was issued to the customer via check on 2015-07-17 below are payment details:
Check Details:
Check Number: XXXXXX Issued: 2015-07-17 06:30:46 $79.39
Address: Luca [redacted] SW [redacted] FL XXXXX
Memo: XXXXXX-XX.39

We are very sorry about the poor way your order was handled. We could not accept the item because the item had traits that are consistent with counterfeit books - that does not mean the book IS counterfeit - it just means we can not be sure - if you bought it from a reputable source such as a college bookstore it more than likely a legitimate copy. The item is being shipped back to you at no cost - here is a link to tracking: http://webtrack.[redacted].com/?trackingnumber=[redacted] We understand how frustrating this experience must have been and we will submit payment for this item.