Gardeners' Collection, Inc.

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to meI'll notify my credit card and they should take care of the chargeback
Sincerely,
*** ***

The customer's orders for the dead or damaged items were reshipped to him last week**

The plants were sent to the address provided (acct ***) and should arrive by this weekend (May or 16) or early next weekIf they do not survive the trip or are damaged in any way the company will then issue a refund*

Complaint: ***
I am rejecting this response because:
The items we ordered have NOT, repeat, NOT arrivedIf they had been sent WHEN WE WERE TOLD THEY HAD BEEN SENT, we would have
received them over a MONTH agoIf the company is saying they have been shipped recently, they still have NOT, repeat, NOT arrivedI don't know when they supposedly were sent THIS TIME, or what song and dance they are giving you, but the plants have DEFINITELY NOT arrivedEvery time I contacted them, their convenient excuse/explanation to appease me was that they had just been shipped, but later than originally promisedAnd conveniently, when I was able to speak with the flippant customer service rep, all of a sudden, the plants had "just been sent"I'm sorry... I'm NOT buying their line or believing them.
I need the following information:
1) Date items were sent
2) How were they shipped
3) Tracking number(s) for all shipments (if items were not all shipped together)
4) Expected date of arrival
5) Contact from owner(s) explaining why we've had this UNPROFESSIONAL situation occur with her/his/their company
6) Apology from snotty customer service rep
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** dont know how they figure sending plants that are dead and put in boxes that arent protected from shipping are considered properly sent It is a shame that they choose to cheat disabled folks that trusted them to do a good job by sending their clients Live plants Apparently they feel that if you shut up and go away that they will be in the clear Apparently the fact that I sent back both dead shipments has no bearing on their conscience.They claim they have lost money and I ask how would that be since what they did ship was dead and what wasnt shipped was at no loss to them But in good faith I sent them proof of their errors at my expense is not an issue I am still hopeful that they will see the errors in their ways and will honor what they said earlier this year and send me my healthy plants in complete and then this issue will be resolved If not apparently they arent concerned that this might go on a permanent record as being unresolved I would also have to say that the folks that also complained are the ones that make companys successful by doing business with them But as customer service has said that they have many happy customers that dont complain on social media as they have put it I would like to see the list I am gonna persue this and see who else in this area might have a solution to this matter as I have gotten pictures of the condition of what this company sends out and it isnt satisfactory It is a shame they choose to hurt the little man
* ***

Customer did order various plants from the company and if they did not survive or were in bad condition we can offer a reshipment of the same plants next year or a full refund for the value of the plants. A review of the customers service logs does not indicate that she/he has contacted us
to indicate her preference.A

We would gladly send the same order next yearI have requested that action be taken

Like we have stated numerous times to the Revdex.com and the customer, that order for the strawberries, bananas and blueberries will go out as a reship (no charge) this year. Please keep in mine that we had issued this customer a FULL refund last year for this order and are now sending this our on our dime as a sorry for the inconvenience. Our company feels we have done all we can for this consumer.Thank you,Customer Service

Spoke to customer They still did not receive order so we issued a full refund

We spoke to the customer and he has already disputed this with his credit card company We cannot issue a refund if there is a dispute open

I looked up the customers account and she actually has accounts pendingThe representative probably did not know of the other account with the additional order of orders of the quick lawn grass seedWe are currently out of stock on the items so I can offer a refund for the bags she did not
receive*

Customer ordered some plants the beginning of March and they were sent the middle of March, Customer called and indicated that the plants arrived dead or damaged so the company resent the plants at no cost in the middle of AprilThey plants were sent to *** *** *** *** ** *** **
If the customer did not receive them after the second shipment we would be happy to send them next year as the nursery is closed for the season or issue a refund if they do not wish to wait until 2016.A

Complaint: ***
I am rejecting this response because: I have not received the items. If you call them, the recording will say that there is a backlog of deliveries. Please be patient. I
have been patient enough and has asked *** *** to refund $which they are investigating. I no longer wish to do business with them. They have lied and act unprofessional in their handling of this matter.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The items were shipped and should be received any day now

Customer called and advised that the items were not received so the company resent them again at no cost on or about May They should be there shortly *

Revdex.com:This is the information they are requesting:*** ***Acct:***Invoice: ***Zip: ***Amount: $44.91I would have thought they would have mailed this 3-times by now, as long as it is taking them??
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please have customer provide account information with zip code and we will issue a refund. As we have stated before, this season we have experienced major issues with our nursery on shipping which has caused extremely huge delays on shipping orders. However, all orders have been shipped. We do not have a tracking system with our nursery and therefore cannot provide a tracking number. Our orders are shipped from ** by the ***

The items were shipped and should be there by now

I have issued a refund today