Gardeners' Collection, Inc.

Reshipping the order asap

If the plants do not survive we will resend them next year at no costs or issue a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please advise if customer has still not received the itemsThey were sent some time ago

We left the customer a message letting them know that we can either issue a reship or refund Let a direct phone number where the customer will be able to reach one of my reps

Complaint: ***
I am
rejecting this response because:
They are still unable to provide a delivery date and have yet to even inform me by writing that there was a delayNot until I struggled to contact them did they tell me the order was delayedSince the order has not been shipped I do not understand why the order cannot be cancelled and my money refundedIt's a deceptive and misleading business practice
Sincerely,
*** ***

The order was shipped and should have been there by now

The items shipped and should be there by now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank
you so much for your helpThey contacted me within that morning and was really nice telling me they had used a new nursery that sent the bad and wrong plantsI was told they will refund the plants I didn't get and the wrong plants and I will be refundedHopefully I will receive my refundI had waited since March and never heard anything after I had contacted them and sent them pictures of what was sent to methanks again
Sincerely,
*** ***

Order was never charged due to our nursery no longer accepting new orders

Complaint: ***I am rejecting this response because:
As provided, I have proof that I did contact them, and that they said the plants were shipped. To this date the plants have never arrived - it should be obvious by now that they were never shipped. My bank has reversed the charge on my debit card, and I will expect this business to honor that reversal since I have no merchandise, and they have cleared lied about having shipped anything as well as claiming I never contacted them. You have the proof that I did contact them, and I can provide further proof of the repeated phone calls I made to them that went un-returned if necessary. I want nothing more to do with them; however, I will expect them not to dispute the reversal of the charge on my debit card, and they need to clearly acknowledge that before I will accept their response. Thank youSincerely,*** ***

spoke to customer regarding original order and reship Have issued a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** As you can see last name is *** and my zip code is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
As you can see last name is *** and my zip code is ***

Complaint: ***
I am rejecting this response because:We never received the trees.It has been days.Please refund me my money.Do the honest thing
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I like to add a comment: I still believe this company trys scamming people in hopes the person doesn't go thru the extent I did to get my refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like the record to reflect I did receive plants, but I had
paid for 12. They did offer to refund the additional payment or to send an additional plants but that would have to be next season because it was too late in the season for shipping. I opted for the refund and they have done so. However, since it is so late in the growing season, I am not sure they will be big enough to make it through the winter. Only minimal growth is apparent at this time. I would have serious issues recommending this company to anyone
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is conditionally
satisfactory to me
If the items are received within the day response period, we will notify you. At this time, since we have not received the merchandise, we are not able to fully accept the response
Sincerely,
*** ***

We spoke to the customer and will be issuing a refund today for $

Complaint: ***
I am rejecting this response because this issue is not yet resolvedHowever, in cooperation with the company's request, I am providing my billing address and last name used in the order:
*** ***
*** *** ** **
*** ** ***
Sincerely,
*** *** *** ***