GlobalTranz

I was quoted a shipping rate of $107.00, I sent the information to my customer, he accepted the quote (February of 2017) we paid invoice for $107.00 right away. In November of 2017...we get an additional bill for the shipment claiming a reclassification..9 months after being paid it was an additional $204.23! Their agent classified it to begin with, I gave him a full description and dimensions, I'm not in the freight business, I don't know what class things are! I don't even give them 1 star...bogus all the way! Keep your distance...nobody should be billed 9 months later for something they had no control over to begin with, after a check is cashed...as far as I am concerned it's paid in full.

Revdex.com,
We have reviewed the account internally and have agreed to clear the balances over 90 days on the account as previously agreed by the sales rep. The customer should see this reflected on their account within 24 hours. Should Michael have any questions please have him reach out to...

myself or Kate W[redacted] directly. Thank you,
Amy V[redacted]

[redacted] is harassing our company at this point. He called me and I have explained to him that the dispute with the carrier has been declined. He has called my phone over 60 times in an hour is also threatening us. [redacted] was provided a quote based off of the information he provided. The information provided was not correct causing additional charges. We have disputed this with the carrier numerous times and escalated this to our national account rep with the carrier and the status remains as declined. At this point we just want to close this case and get [redacted] to stop harassing us so we are going to absorb the charges on this and refund Ken's credit card. We no long wish to due any further business with [redacted].  Please consider this case to be closed. If you need anything further from us please let me know. Thank you,  Amy V[redacted] | Accounts Receivable Manager

The response sent is in reference to the BOL number provided in the complaint ([redacted]). If this is not the shipment in question please supply the BOL number so this can be looked into and resolved. 
 
Thank you,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 even that balance was PAID  Global tranz involved third party for collection.it is so unprofessional and illegal  to try to collect money twice for same .my credit card statement show that Global tranz charge for this invoices.

Regards,

We are in receipt of a complaint filed to your office from Contemporary Plan.  We have investigated this matter and carefully reviewed Mr. [redacted]’s file.  We find his allegations to be misguided and at fault of his own.  Here are the facts in this matter.On September...

5th, 2012 Mr. [redacted] himself signed a contract agreeing to all terms and conditions of doing business with GlobalTranz, I’ve attached that contract as well as the terms and conditions.  On our terms and conditions if you could please reference section 9.As a freight broker, GlobalTranz never directly handles the freight of a shipment, nor are we legally obligated to pursue the claim process with the carriers on behalf of our customers.  As a courtesy service to our customers, we will from time to time, offer assistance in the claims process, but cannot be legally liable for the outcome of said due process.GlobalTranz is liable to contract carriers and coordinate freight shipments and keep them as close to the projected time frame provided to us by the carriers.  By doing so, GlobalTranz pays the freight charges to the carriers, and in turn bills our customers.Unfortunately, Mr. [redacted]’s company, Contemporary Plan has neglected their contractual obligation to freight charges that are due in full for services rendered.  GlobalTranz completed our contractual obligations by making sure the freight was picked up, transported, and delivered, as well as made numerous efforts to work out pay arrangements with them.   Based on this negligence by Contemporary Plan, GlobalTranz through a normal course of business has retained a collection agency to handle enforcement of this breached contract.  If anyone should be consideringlitigation in this matter, it is our collection agency to enforce the contract that Contemporary Plan has breached and the services they have stolen.For the sake of expedited resolution, we at GlobalTranz hope that Mr. [redacted] resolves the matter on a voluntary basis with our collection agency so that we can all move on from this unfortunate situation.  If youhave any further questions, please feel free to contact me. Kindly,

Revdex.com,
We have reviewed the account internally and have agreed to clear the balances over 90 days on the account as previously agreed by the sales rep. The customer should see this reflected on their account within 24 hours. Should Michael have any questions please have him reach out to...

myself or Kate W[redacted] directly. Thank you,
Amy V[redacted]

Can you please supply further details on this complaint such as the name of the tucking company and/or the BOL number in question. Once I have this information I can further look into the above complaint. Thank you, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,[redacted] GlobalTranz allow these trucking companies to transport goods under their rules and regulations. I do not speak to or contact any of these trucking companies to resolve any of these matters. It's the responsibility of our Broker GlobalTranz to handle these issues when they arise. As a compnay we need support and I've asked in the past not to use certian Trucking Companies that has delivery issues.RegardsMichael Lash

Please see the attached as a settlement has been made and accepted.

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Kindly,
[redacted]Accounts Receivable/ [redacted] Analyst

GlobalTranz Enterprises, Inc.[redacted]

Phoenix, AZ 85054

o: ###-###-#### ext 4809 | f: ###-###-####

[redacted]@globaltranz.com

[redacted]@globaltranz.com

The TONU charge on this shipment is valid. The shipment was not canceled in time therefore we we charged a TONU from the carrier [redacted] Please see section 12 of the attached terms and conditions. Please let me know if any further documentation is needed to close this...

complaint.  
Thank you,

As of 6/25/2015 invoice 5641640 was credited off the customers account.

There are three amounts that the carriers, [redacted], [redacted], and [redacted] charged GlobalTranz and we paid the carriers.  The customer has not paid these detention charges and re-weigh charges in return to GobalTranz via credit card or any other method.  Since...

this has been turned over to 3rd party collections, we cannot comment further.

I have requested at least once per year for the last 5 years to be removed from the Global Tranz customer list. We will not use their company. We had some issues with their customer service and responsiveness and rather then help us we were told it was out of the Agents control. At that time I asked to be removed from their system.

And yet I keep getting calls and emails, to the point where it is harassing! I have received 5 emails and three calls this week alone.

Having a new agent contact me every week is not going to make me change my mind, it will only strengthen my position to not use your company for our shipping needs!

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have several emails from [redacted] at GlobalTranz in the accounting department to disregard these charges. I clearly understand GlobalTranz create BOL'S on our behalf, but that does not warrant them to generate the BOL incorrectly. The order was placed to ship glass, but Eric that work at GlobalTranz entered the wrong information on the BOL which caused the original issue. We paid what we were told to pay and to disregard the additional chargers......why are we having an issue with this?

Regards,

They are not truthful, I called many times and filed complaint with them , They quoted me a price and I paid them , I gave them another correct dimensions and weight , They charged me without authorization and have never called me back, That are 100 not telling the truth. They keep stringing me along and will not return calls or reply and handle the refund.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Global Tranz was hired and paid to handle the shipping, they are the ones who chose the carrier. They should be held responsible. They want the business, but don't tell you if an issue arises with the carrier they chose, you are on your own and they will not help. Global Tranz has poor business ethics and we are very dissatisfied with their customer service.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.See email chain below, as well there is a claim of $1500 owed that too is unpaid bring the total owed to us at over 2K

Regards,

Oh

boy.. this smells like its going to get worse... Are you saying that some of

these we were never billed for and we charged his card? His contention is that

the inside delivery's were never made and he wants his money back for that..

 

On

Wed, Jan 21, 2015 at 4:14 PM, [redacted] <[redacted]>

wrote:

[redacted] 

 

Can

you take point on this while [redacted] is out? 

 

The

carrier is not billing GTz on a few of these shipments, review the BOL and see

if they should be billing us. 

 

**, 

 

Please

confirm if we are not currently being billed by RRTS [redacted] can accept the freight

charges from the carrier. 

 

Thank you,

[redacted] | Manager of Invoice

Resolution

 

O: [redacted]

[redacted]

Phoenix, AZ 85054

 

On

Wed, Jan 21, 2015 at 1:28 PM, [redacted] <[redacted]>

wrote:

 

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Jan 15, 2015 at 10:18 AM

Subject: Overcharges for services not performed

To: IR [redacted] <[redacted]>,

[redacted] <[redacted]>,

[redacted] <[redacted]>

[redacted],

 

Can

you please investigate the following BOL's and Carriers regarding the lack of

performance of Inside deliveries.

 

The

client maintains that they have paid for Inside deliveries that were not

performed and desires a credit on the following BOL's

 

Best

Regards,

Per our sales agent, they have communicated the following with the customer:"This was delayed with [redacted]…..We have pro-actively worked with the customer about the inside delivery charges and have been unable to get [redacted] to reverse them. Customer was upset that candles set in trailer...

when delayed and could have possible melted. Again, we have already addressed with customer and even got pictures of the facility to dispute inside delivery charges. [redacted] said they did not deliver inside, but had to bring to the door so charges are valid."

I have reviewed the response made by the business in reference to complaint ID 10842428, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,