GlobalTranz

I'm not sure I've ever dealt with a company more unethical. Our experience is similar to the one above. We come to an agreed price with Globaltranz for a load of produce. Everything was fine at first, then within a few weeks we started getting invoiced for rates higher than agreed upon, and for additional fees. We were told by their representative we worked with to not worry about the extra fees and not to pay them as that was not our original agreement.

The representative ended up leaving the company because Globaltranz was doing similar things to other clients which were leading to legal claims.

We provided documentation to Globaltranz showing the charges were incorrect and we were told by [redacted] at Globaltranz that as far as she was concerned it the charges were legitimate. I guess documentation to the contrary no longer matters?!!

Globaltranz lied and said they could not contact the former representative, then today contacted them to try and get them to pay it since we refuse. Globaltranz misrepresented to the former agent what the fees were for. We clarified with the former agent what the fees were for and they were horrified Globaltranz would intentionally raise the freight without notification from the NEGOTIATED,AGREED price.

So instead of making the accounting corrections necessary based on provided documentation proving the errors, they simply are going after a former employee for fraudulent fees because we could prove it and they think the former representative can't. We will be helping him as much as possible. But at least we have in writing Globaltranz agreed to stop perusing us because they are going to try and hold this other person responsible.

I've never seen anything like it.

Review: we hired Global for transportation paid bills, which they did charge to our credit card, and just recently we got letter from collection agency to pay for something we already paid. we talk on the phone and send emails with a explanation that we paid but I feel that Global just ignored as I can see from numerous complains on web site about charging problem with other costumers too. Global tranz please check your billing department.

and just a note that every delivery was late without notice to us until our buyer was calling us and asking where is the product which put [redacted] in bad positions since this orders were first one and on one occasion the product was damaged too. every charge on our credit card was done even before they did delivery which never occurred with other companies we hired.Desired Settlement: we would love that Global check emails and the record and contact collection agency and remove collection.

Thank you

Business

Response:

There are three amounts that the carriers, [redacted], and [redacted] charged GlobalTranz and we paid the carriers. The customer has not paid these detention charges and re-weigh charges in return to GobalTranz via credit card or any other method. Since this has been turned over to 3rd party collections, we cannot comment further.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

even that balance was PAID Global tranz involved third party for collection.it is so unprofessional and illegal to try to collect money twice for same .my credit card statement show that Global tranz charge for this invoices.

Regards,

Business

Response:

We just sent an email to the collection agency to cease collection efforts. If they continue, please inform [redacted] at [redacted]@globaltranz.com or ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Please if person in charge in Global Tranz can send a email to our business with a confirmation that [redacted] do not owe any payment, all bill are paid in full.

Regards,

Review: I use their shipping services, I give them the freight info and they give me a quote. Once they ship they charge my card for the shipping fees just under $300 . A few days later they charge my card for an additional $677.58 , They did not notify me or send me any docs for the charge, I have been talking them for 2 weeks and so far they refuse to refund to bogus charge. I paid exactly when the shipping charge they quoted wasDesired Settlement: I demand the bogus charge for $677.58 is refunded to my card.

Business

Response:

We were billed additional charges from [redacted] for BOL [redacted] / PRO [redacted] for a reclassification and reweigh. All quotes are based on the information provided at the time of booking. The actual charges are determined by the actual shipment characteristics, and any accessorial charges are applicable to the shipment at the time the shipment is picked up. These charges can be disputed with the carrier through our Invoice Resolution team. I have reached out to the Invoice Resolution team and they do not show a dispute being submitted. In order for us to dispute these charges we will need a packing list and spec sheet. Please provide this information so we can submit this dispute through our courtesy claims process. I have also attached our terms and conditions, please refer to section 7 for the determination of charges. At this time all charges are deemed as valid until we receive the requested documents in order for us to properly dispute the additional charges with the carrier.Should there be any questions on this process the customer can reach out to me directly so I can assist them in this process. Thank you, Amy V[redacted] ###-###-####[redacted]@globaltranz.com

I was solicited by one of Global Tranz agents or employees for my business. They asked me if I can fill out a credit application and I did. They did say I can pay with a credit card but I still have to do the credit application and they charge for the use of a credit card. I was told a day or two later they rejected my credit but would not tell me why. I have been in business 35 years, pay all bills normally within 48 hours, do not own anyone and everything I have is paid for. I tried to call their credit department but they never answer or return my calls. If I hit a different department it usually says there is no one there and call back and hangs up. If I do get anyone, they say they will transfer me to credit but again it just hangs up after telling me to call back. If I had a problem with this company, I would never be able to contact them to resolve it. In all my years this is the worse company when it comes to them even returning a call.

We get multiple phone calls - sometimes in a day, but many times over the course of a week soliciting for our business. I have asked them - both over the phone and via email not to contact us. They have been relentless. This has been going on for months.

Review: On July 8 2014 our company hired GlobalTranz to have equipment shipped to our warehouse. The equipment was purchased for our inventory and resale purposes. The shipment was requested as a partially dedicated truck, insured, with straps. The freight carrier did not have straps therefore the units were damaged during transit. GlobalTranz was notified immediately upon receipt of the equipment that there was damage. Once all the necessary documents that were needed per GlobalTranz's guidelines were collected I filed the claim on July 16 2014. I had photos, copies of the Bill of Lading with writing in Spanish that spoke about straps, repair estimates, photos and emails with the notification of damage to my sales rep. Everything was done exactly as GlobalTranz listed out. Please note, our company did pay the GlobalTranz invoice for the shipping of these goods. It is now over 5 months later and I get no updates, response etc.. on the status of the claim. When I call, the claim representative knows exactly what claim I am calling about and is familiar with it. I constantly get a "I'll call you back" and never do. I have emails that go on daily, weekly, monthly about this single claim since July. The one status update I had was that they couldn't reach the insured. Terrible service, very displeased. We have used their company since 2012. We were a good standing customer with no outstanding invoices and always met the [redacted] terms. It is unacceptable to be ignored on an issue that hinders our saDesired Settlement: Since I have followed every procedure put forth by GlobalTranz's Claims dept., submitted all documents, repair estimates, and photos in the specified time frame I believe that GlobalTranz should pay the claim outright. I paid for services that were not followed through and GlobalTranz doesn't want to take the responsibility. Now I can't fight a claim with them due to their lack of communication on this claim. The claim for total damages is $10,551.11. I am looking for payment on this claim immediately.

Business

Response:

I have investigated this matter with my claims department. Since we are the broker, we are no not liable for the damage claim although we did assist the customer with the claim against the carrier and subsequently with the carrier's insurance company. We recently closed the claim on our books as the customer indicated that they would work with the carrier's insurance company directly.We do apologize if there was any lack of communication on our behalf.We would be happy to assist with the claim against the carrier again if the customer would like to re-open the claim with us. I would personally see that the matter gets expedited should the customer choose this path.[redacted]Controller[redacted]

Review: On March 11, 2013 I contracted with Globaltranz to ship two custom sofas from my custom upholsterer ([redacted] / J[redacted] Upholstery), to my client [redacted] in [redacted]. The sofas were finished, wrapped and picked up by Globaltranz' preferred shipper [redacted] on March 15th. At the time of the pick-up the [redacted] driver inspected the shipment, placed his label on the sofas and took them from [redacted].

On March 19th, [redacted] attempted delivery to my client, Mister [redacted]. Immediately upon inspection, Mister [redacted] noticed damage to the sofas: ripped packaging, grease stains on the upholstery, damage to the upholstery, and, most importantly, both sofas were soaking wet and smelled rotten. The [redacted] driver made direct suggestion to Mister [redacted] that he should not take delivery as [redacted] obviously let these items get wet. The driver mentioned that the trucks in his area were leaking from a rain storm the evening before.

Mister [redacted] refused the shipment, took photos and wrote appropriate notes on the Bill Of Lading (shipping documents). [redacted] returned the sofas to the maker to see if there was anything to salvage. The maker noted that there items were totally destroyed.

I spoke to my Globaltranz agent [redacted]) and filed a claim. Mister [redacted] expressed confidence in getting this claim filed and getting us reimbursed as soon as possible.

A few weeks later Mister [redacted] sent me a note saying that [redacted] was refusing our claim. He said they based their claim on packaging and gave us shipping codes from the National Motor Freight organization. We were only provided with hyperlinks (via the internet) to give us information per each specific item, yet those hyperlinks did not connect to anything. We asked for more information, and Globaltranz nor [redacted] has ever followed through as they promised during multiple phone calls. To date we have over 40 phone calls and emails to Globaltranz asking for their assistance towards the information promised. Not once have they called us back, nor emailed us as promised. Regardless of the links, the fact is that [redacted] allowed these items to get ripped and allowed these items to get soaking wet. I have been in this industry for over 20 years, have shipped hundreds of sofas, and have never had a company so blatantly attempt to deny reimbursement under false claims or provisions that aren't even appropriate. They have totally disregarded the facts and are hurting small businesses such as mine.

Finally, I have hired an attorney. He had written a letter highlighting (in better detail) the same things I am writing here. That letter was sent to both [redacted] and Globaltranz via registered mail. Tracking has confirmed that both [redacted] and Globaltrqnz has received the letter. Still, Globaltranz will not follow-up. I have left 3 voicemails for Globaltranz' CEO, Mister [redacted], as well as multiple voicemails and emails to [redacted] and Mr. [redacted] of Globaltranz. Ms. [redacted] is the claims specialist who has on numerous occasions promised to follow this up. To date she has not. Mr. [redacted] has also said during numerous phone calls to follow this up. Again with no follow-up over months of trying.

I can send you the detailed letter from my attorney. He advised me to attempt to settle this directly before going to file formal complaints and start a suit against both Globaltranz and [redacted], respectively. I have now made several requests on phone to do such, yet only to get stone-walled by Globaltranz.

The damages total nearly $9000, not including any attorney's fees that I have paid for to draft the letter to Globaltranz and [redacted].Desired Settlement: Pay for the damages caused by the negligent shipping of the items.

Business

Response:

November 01, 2013

To Whom This May Concern:

This letter is in response to Revdex.com complaint filed by [redacted] with [redacted] Design

This claim was received by GlobalTranz on March 27, 2013 and

was filed with [redacted] Transportation on the same day on behalf of [redacted]

Design for damages to two (2) custom built sofas in the amount of $7,372.49.

On April 09, 2013 [redacted] declined the claim for improper

packing and [redacted] was advised of the same. (See attached letter from [redacted])

Enclosed is a copy of the NMFC Packaging guidelines which outline the packing

requirements which was the reason [redacted] stated for the decline.

Please be advised that [redacted] Transportation has since offered

Mr. [redacted] 50% of his filed clam amount of which Mr. [redacted] has

refused.

We would like to clarify that GlobalTranz is a licensed

freight broker under the authority of the U.S. Department of Transportation; and

it is not the motor carrier that transported the cargo.

Per our terms and conditions which the customer agreed upon,

GlobalTranz is not liable for any loss or damages caused by the act of a motor carrier.

The motor carrier and/or its cargo insurance company will be responsible to

respond.

This claim was escalated to the director level at

GlobalTranz with ongoing communication with [redacted] via both phone and

email. [redacted]’s requests/counters have all been communicated to [redacted].

Supporting documentation for countered amounts was not provided by [redacted].

Thank you.

Controller

Review: I contacted Globaltranz upon a referral from my employer, who was their customer at the time, to handle my shipment from [redacted] to Austin, TX. Globaltranz sales person, [redacted], provided me with the quote of 871.25 to handle shipment from door to door. Shipment arrived on February 14, 2013. On February 26, 2013 I was advised that charge for this shipment would be $3762.81 without prior notification of the freight increase for approval. Globaltranz blames this increase to the person present at the time of pick up site as per Globaltranz they did not follow example instructions they provided in the form of filled up [redacted] form. The [redacted] form example Globaltranz provided was not even close to be same to the form presented by the [redacted] driver at the time of pick up. According to them the wrong box has been checked even though it was very unclear what needs to be checked due to difference in 2 forms. To my understanding when you hire shipping agency they should handle you shipment from point 1 to point 2 taking care of all paperwork and taking the position of the shipment. However that did not happen here. Globaltranz wants to collect this and I should dispute it with [redacted] even though I was not the one who engaged [redacted] to handle but them. In addition to all this, they billed this to my company account which I strictly asked not to after finding out we will have a dispute. It was done this way as they knew they will collect from business easier than individual. After trying to clarify this with their collection department they advised that dispute should have been done within 30 day, which I did and have all back up communication to prove the same. This is very inconvenient situation for me as it interferes with relationship between me and my employer and my position within the company that I work for. I value my position and my relation with my employer. Since we could not settle they turned to collection agency, [redacted], to collect 4,170.19 dollars. I tried to contact [redacted] in order to explain and resolve. After trying to speak with Mr. [redacted] who did not let me say a word but instead I was slandered, called a thief and accused of stealing from my employer as I used their account unauthorized. That is not the case in this situation as I asked many times Mrs. [redacted] to change the billing. She never advised me of the procedure in order to do so but rather billed this to my company account on her own initiative. This is very unfortunate event where I just wanted to have a reliable Company to handle my shipment but instead got all this mess which involved my employer and as of right now is endangering my position and reputation.Desired Settlement: I am offering to pay initial quote provided to me by Mrs. [redacted] in the amount of 871.25. I request Invoice to be changed to my name as the purchaser of the service and I expect an apology from Mr. [redacted] as I am accountant by profession and cannot have anyone calling me a thief and accusing me of stealing.

Business

Response:

In the reponse to Mrs [redacted], Globaltranz has contacted [redacted] the owner of the company to receive payment for the past due balance on the account of $3,246.97 since Mr [redacted] is the responsiblity party that signed Globaltranz credit application and abide by our terms and conditions. Mrs [redacted] than was contacting our collector [redacted] and advising her to cease all calls to [redacted] that Mr [redacted] has nothing to do with this shipment this was her own personal shipment and she is responsible for the invoice however only wanted to pay the quoted amount. I have attached a copy of our terms and conditions along with our credit application and I have also attached an email explaining how the shipment was suppose to be filled out from the customer. The sales rep [redacted] quoted the customer on an International shipment and Mrs [redacted] had a friend out of the country that was supposed to send the shipment economy and they checked expedited on an International shipment. After several attempts to resolve this issue with Mrs [redacted] she insisted she was not going to pay the balance on the account but only the quoted amount. Globaltranz had explained to her that the invoice is valid per our terms and conditions and she still refused to pay the invoice. We advised her that the account will be turned over to our 3rd party collection agency if we do not receive payment and she stated to go ahead and send it and she will have her attorney contact Globaltranz. Mrs [redacted] was advised that we cannot remove [redacted] from the account and list her name as the responsible party due that [redacted] is the responsible party that signed our credit application and acknowledged our terms and conditions.

Review: I am filing a complaint concerning the shipment of a golf cart our company, [redacted], contracted with Globaltranz to make on December 5, 2013. We are disputing the amount charged to our debit card on December 16, 2013 for these services. The amount of $839.78 charged is $544.41 in excess of the $295.37 price Globaltranz salesman [redacted] cited per the rate quote he provided on December 4, 2013 to our Service Coordinator [redacted] and Office Assistant [redacted] provided the rate quote and advised G[redacted] and G[redacted] to choose a carrier from the list. According to that quote, none of the rates listed were anywhere near what we have been charged. Per an email from C[redacted] dated December 5, 2013, he made the ultimate decision about which carrier to use: “…I just picked the cheapest carrier for you. I hope you don’t mind. C[redacted]” There is no mention of additional charges for use of a lift gate in either the rate quote or the correspondence from C[redacted]. On January 15, 2014 we were charged $40.34 for lift gate fees in addition to the $544.41 we were overcharged on December 16, 2013. The following paragraphs highlight the difficulties we encountered making our shipment and our efforts to obtain a refund.

On December 16, 2013, our Service Coordinator, G[redacted], emailed C[redacted] at Globaltranz regarding the overcharged $544.41. C[redacted] was apologetic stating the trucking company doubled the price because they claimed the load was mis-classed. C[redacted] insisted that was wrong and disputed the charge. He said, “I can promise, you will not have to pay that amount. I will get results on this, I didn’t think you would be invoiced if there was a dispute. I will be in touch as soon as I hear something. Again I’m sorry about that.” That same day, our Service Coordinator also contacted Globaltranz Accounts Receivable via email to ask for their assistance in this matter. He received an email from an A[redacted] asking for the invoice number which he provided and never received any further response.

In addition to the excessive charges, the service we received was extremely substandard. E[redacted], the assigned carrier, never showed up on the scheduled pick-up date of December 5, 2013. Throughout the day of the 5th, G[redacted] and G[redacted] contacted C[redacted] multiple times via phone and email to determine when the carrier would arrive. C[redacted]’s final response was at 7:35 pm (sic) “hi, I hope hes there but it is E[redacted] 8**-[redacted]5.” Per an email, from our Transportation Manager R[redacted], he, and two other employees waited until 8:30 pm for the carrier to arrive. At that time they were finally informed by the carrier’s dispatch that all the drivers had gone home but that we’d hear from them in the morning. We never heard anything about a rescheduled pickup time; neither the carrier nor C[redacted] of Globaltranz called the following day, December 6, 2013, to reschedule the load or verify the pick-up. Our customer was extremely unhappy and was threatening to back out of the sale because we could not make delivery. On his own, our Transportation Manager finally reached the carrier, four days later, on December 9, 2013 and scheduled the delivery for that day.

As a professional logistics provider it is the responsibility of Globaltranz and its agent, C[redacted], to know the regulations and parameters of the items it contracts to ship. As an agent of Globaltranz, it is C[redacted]’s responsibility to correctly advise customers of the classification of their shipments because that is part of the service being paid for and relied upon by your customers. The early emails C[redacted] sent to G[redacted] and B[redacted] show he believed an error was made in what we were charged. This belief is confirmed in his repeated responses regarding crediting us for the over-charged amount. Conversely, the final email B[redacted] received from C[redacted]states that the shipment was wrongly classified by us and that we had been informed the additional lift gate charges would be incurred. C[redacted] provided the rate schedule and the advice on how to class our shipment and we relied on that advice being thorough and accurate. We also relied on C[redacted]’s promises to assist us with being refunded the overcharged amount. Neither his shipping quote nor his promise to obtain a credit for B[redacted]’s E[redacted] have proved to be reliable.

Numerous attempts have been made via email and telephone by employees at every level of B** R[redacted] to obtain a refund of the disputed charges through contact with salesman C[redacted], Accounts Receivable, Customer Service, and Invoice Resolution to no avail. In a final effort to resolve our invoice dispute, a letter was emailed on March 19, 2014 to Globaltranz CEO A[redacted] detailing these issues. The letter was sent per his invitation on the front page of Globaltranz’s website: “If you have any questions, comments or concerns, feel free to send me an email. Sincerely, A[redacted]”. As of April 2, 2014 we have received no response from Mr. L[redacted] or anyone else at Globaltranz. We are now seeking to recover $880.12 which includes the full amount we have been charged for shipping and the added lift gate fees.Desired Settlement: We are seeking to recover $880.12 which includes the full amount we have been charged for shipping and the added lift gate fees.

Business

Response:

Please see the attached as a settlement has been made and accepted.