GlobalTranz

This balance on this invoice has been credited off the customers account. They no longer owe this balance. 
Thank you,

For load [redacted] our records show that we could not get a trucking company to pick up the freight and that this load was canceled 4/3/2015. Due to the service request being canceled we do not feel as if we owe the amount requested. We are a freight broker that connects shippers with the trucking...

companies due many circumstances loads may be delayed or canceled.

the response did not address the original complaint which described a delivery in September. Our delivery was scheduled for 9.18. Superior laundry was your client and we scheduled with them. The delivery was not timely forcing us to pick up the equipment at our expense. I feel the response addressed another delivery.

It is the responsibility of the shipper to provide the carrier with the correct freight upon pickup, regardless of what the BOL states the carrier will take the freight as instructed. Please note that we are a broker. The customer cannot refuse to pay GlobalTranz because of a dispute against...

the trucking company. We did attempt to dispute the charges with the carrier through our courtesy dispute process however the dispute was denied by the carrier. The customer can file a dispute directly with the carrier since we were not able to win through our courtesy dispute process.  The customer is legally obligated to pay the entire balance it owes to GlobalTranz for its brokerage services.Thank you,

We submitted a dispute with UPS for PRO [redacted]/BOL [redacted] for the additional re-weight/re-class charges through our courtesy dispute/claims process however the dispute was denied by UPS. The shipment was quoted with a weight of 2588 shipping under class 70 however the freight was inspected and...

was re-weighed to 3065 pounds and re-classed to 300. Due to the re-weight and re-class the original quote of $262.89 is no longer valid and the additional charges of $464.26 are owed. I have attached the re-weight and re-class certificate provided by UPS. Thank you,

I [redacted] owes GlobalTranz for unpaid balances totaling $2,065.63 for services provided. At no time did GlobalTranz fraudulently charge [redacted]. [redacted] provided GlobalTranz with the attached open check draft authorization form to process payment for all services rendered. Per section 7 of...

the attached terms and conditions [redacted] is responsible to pay the balance due. GlobalTranz is a broker [redacted] can not refuse to payGlobalTranz because of a dispute against the trucking company. If we were not able to resolve the dispute with the carrier through our courtesy claims process the customer must reach out to the trucking company to file a dispute. [redacted] is legally obligated to pay the entire balance owed for the brokerage services provided. The balance owed has been turned over to third party collections and must be resolved directly the the collection agency.

There was a re-class and re-weight on invoice 6678685 in the amount of $376.28. We have disputed this transaction with the carrier through our courtesy claims/dispute process and have been notified that the dispute was denied. However on 10/6/2015 we processed a customer satisfaction credit to this...

invoice for the amount of the reclass and re-weight totaling $376.28 leaving a remaining balance of $155.00 for the freight service provided. Jet Boat paid the remaining balance of $155.00 on 10/13/2015. I believe that this matter has been resolve. If for any reason it has not been fully resolved please reach out to me. Thank you, Amy V[redacted]

1) Global Tranz was the one who charged thousands of dollars in overages for shipping reclasses. They are the ones who are responsible for making adjustments to our account.  The shipping companies never charged us directly.  They could not make corrections to an invoice that was for Global Tranz.  Every other shipping broker we have ever dealt with has the means to dispute reclass charges.
 
2) In the authorization that Global Tranz provided, it states that it will be terminated with a notice by phone or email.  I am attaching the last email that was sent in May notifying Global Tranz that they are not authorized to charge the account.  This was in addition to several phone conversations advising them that they are no longer authorized to charge the account.  They have no authorization and cannot simply charge our account whenever they feel like it.

This notice was dated 5/6/2015. Since this date no additional charges have been charges against the account. The reclassification charges are deemed as valid and must be paid.

Hello, I am unable to find the shipment you are referencing. Please provide the invoice number you paid the shipping charges on so I can review and provide details.

To Whom it May Concern,
The shipment was moved with an estimated transit time of 3 days however the shipment was not booked with a guaranteed delivery (fees apply for guaranteed delivery time). The delayed can not be disputed with [redacted] because the shipment was not guaranteed and claim can not be filled for a service failure since the product delivered. We filled a dispute with [redacted] for the lift gate fees but the dispute was denied due to the services provided. I have attached a copy of our terms and conditions and have highlighted section 7 outlining additional costs for services preformed by the carrier, section 12 that outline estimated transit days and freight classes, and, section 13 that outlines our guaranteed services (must be requested prior to pickup).  The customer is more than welcome to contact me directly with any questions and to discuss the possibility of a reduction of this invoice. With that being said GlobalTranz is not admitting to any fault on this shipment however we would like to satisfy the customer for their troubles. 
Thank you, 

###-###-####
[redacted]@globaltranz.com

Marie,I have been working with the sales rep on invoice [redacted] and they have agreed to absorb the additional charges in the amount of $464.26. We will be issuing a check today for the credit. Let me know if anything else is needed to close this case. Thank you, Amy V[redacted] | Accounts Receivable ManagerO: ###-###-####   F: ###-###-####[redacted]Scottsdale, AZ  85261WWW.GLOBALTRANZ.COM

We were billed additional charges from [redacted] for BOL [redacted] / PRO [redacted] for a reclassification and reweigh. All quotes are based on the information provided at the time of booking. The actual charges are determined by the actual shipment characteristics, and any accessorial charges...

are applicable to the shipment at the time the shipment is picked up. These charges can be disputed with the carrier through our Invoice Resolution team. I have reached out to the Invoice Resolution team and they do not show a dispute being submitted. In order for us to dispute these charges we will need a packing list and spec sheet. Please provide this information so we can submit this dispute through our courtesy claims process. I have also attached our terms and conditions, please refer to section 7 for the determination of charges. At this time all charges are deemed as valid until we receive the requested documents in order for us to properly dispute the additional charges with the carrier.Should there be any questions on this process the customer can reach out to me directly so I can assist them in this process. Thank you, Amy V[redacted] ###-###-####[redacted]@globaltranz.com

I would be more than happy to assist in resolving this claim however I need more detailed information to help resolve. There is a large discrepancy in the amount the customer is claiming vs. charges I show on the account. The customer can call me at ###-###-#### to provide more information to help resolve the issue. I can not honor a $1,400 refund based off of the information below. I will need specifics such as the BOL number and what exactly is being disputed. Thank you, [redacted]

I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have investigated this matter with my claims department.  Since we are the broker, we are no not liable for the damage claim although we did assist the customer with the claim against the carrier and subsequently with the carrier's insurance company.  We recently closed the claim on our...

books as the customer indicated that they would work with the carrier's insurance company directly.We do apologize if there was any lack of communication on our behalf.We would be happy to assist with the claim against the carrier again if the customer would like to re-open the claim with us.  I would personally see that the matter gets expedited should the customer choose this path.[redacted]Controller[redacted]

My company did not claim that the class was 92.  This shipment was quoted and shipped with [redacted].  [redacted] determines class based on density.  We provided the dimensions and weight of the shipment.  A representative of GlobalTranz came up with the class of 92.  It was their miscalculation that caused this to be misquoted.

Hello,
We have written the off to customer satisfaction. The balance is now zero for this invoice.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Please if person in charge  in Global Tranz can send a email to our business with a confirmation that [redacted] do not owe any payment, all bill are paid in full.

Regards,

We are  a freight broker and connect shippers with the carriers to handle their shipping needs. The shipper provided the carrier with an extra pallet  that was requested to be returned to the shipper after pick up. Due to this error by the shipper the carrier has assessed return shipping charges.  GlobalTranz is not at fault for the additional shipping charges assessed by the carrier. Please refer to section 7 or the terms and conditions.