Palmer Administrative Services

Dea* *** ***
*** *** purchased his service agreement from *** *** *** ** *** *** *** ***; NOT US. *** *** paid his deposit to *** *** *** NOT US. Palmer is the administrator of *** ***'s service agreement NOT the seller. We were
able to determine that *** *** cancelled his agreement on March 26th and was refunded by *** *** on April 4th.
Sincerely,
*** S***
President

Complaint: ***
I am rejecting this response because:I just received another call this past Thursday from this "*** C***"
from *** from "Warranty Activation"I don't know if it is a third party that connects with Palmer Administrative after, but the time I played along and she connected me to another party, the gentleman identified himself as working for Palmer Administrative from New JerseySo, this person responding to the complaint may have been telling a literal truth in saying they never called me....if they use a third party to do it, then connect to themEither way, I want it to stop
Regards,
*** ***

Hello,Attached is our response for the above stated complaint.Thank you,***

my name is Jose .im member for months and I need them to pay for my transmission and thy say n, .some one call me just to tell me that I was going to be cancel I wont recommend this company to no one

Hello,Attached is our response to the complaint from Mr***.This should resolve any concerns.Thank you,*** ***

Complaint: ***
I am rejecting this response because:This complaint has been satisfiedIt took almost weeks to get the job done and would not recommend this company to anyoneI'm lucky I have cars
and could deal with the situationThanks for your help*** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:the calls were most certainly from them
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The failure experienced in my transmission was as a result of a failed clutch-pack for only one of the gearsOnce my car would reach the
faulty gear (4th gear), the transmission would slip, and the vehicle would become locked in fail-safe mode, only allowing you to drive the car a short distance at a slow speed (~5-10mph) to avoid further damageThis failure would render the car effectively inoperable, which is not consistent with the warranty company's determination of a "gradual reduction in performance" Based on the manufacturer (***) and my local dealer, considering my car had been properly serviced/maintained within the manufacturer's specifications, the failure of only one clutch-pack on a transmission with less than 70,miles would not be consistent with the definition of "wear and tear". If the Warranty Company had no intention of fulfilling their obligation of covering legitimate repair requests, they shouldn't have listed the transmission as a covered part, required me to pay ~$2,to have the transmission disassembled for their "agent" to agree that a failure existed, or written the contract with legalize which greatly reduces the likelihood of a claim being approved.I am not a lawyer or a mechanic, however I am a reasonably intelligent consumer I had not received the full terms and restrictions of the agreement until well after I filed my claim for repair, despite making numerous requestsThe first time I received a copy of the contract was in late January Had I known how restrictive the warranty was written in favor of *** ***, I never would've purchased this plan with the expectation that it would truly provide the coverage I believed I was being sold
Regards,
*** ***

Revdex.com of Southern & Central New JerseyWhitehorse Hamilton Square RoadTrenton, New Jersey 08690 August 26,
2015 RE: *** *** #***We did not sell *** her service agreement. We did not receive money from *** ***However, we did contact the company that sold *** *** her service agreement. The company is US Dealer Services located inVan Nuys California. Further we were able to obtain a full refund for *** *** in the amount of $2091.67. She should receive her refund within the nextdays. Sincerely,Michael BS***President

Dear *** *** *** repair facility called in a claim on April 15th. The failure was for a c/v axle boot. This part is a seal. Seals and gaskets are not covered components unless they are needed in the repair of a covered component.*** *** agreement is
attached.Sincerely,Anthony R***Palmer Administrative ServicesClaim Manager

I have had several calls from diffence phone numbers, why no use your own number.
So I talked to a agent today to find out who the company was, Palmer. I have pushed the number 2 to be removed, I guess the 2 does not work. I want the president number so I can call him or her from my burning number at dinner time.

Revdex.com
"">Whitehorse-Hamilton Square Road
Hamilton, New Jersey
October 31, 2016 RE: [redacted]
# [redacted]
[redacted] is not our customer. We have researched our consumer logs and [redacted] is not there.
Please have [redacted] look up his receipt to confirm which company he purchased his agreement from. [redacted] can call me directly for help anytime
Sincerely,
Michael BS[redacted]
President

The company has been calling me for the last 5 years, despite the fact I ask to be removed from the list. I have a full factory warranty on my car so I don't need the additional policy. So why keep calling me? I mean come on FIVE years.

I will never buy anything from this or a related company.

Complaint: [redacted]
I am rejecting this response because:
This complaint has been satisfied. It took almost 2 weeks to get the job done and would not recommend this company to anyone. I'm lucky I have 2 cars and could deal with the situation. Thanks for your help. [redacted]...

[redacted]
Regards,
[redacted]

Mr [redacted] purchased his service agreement from [redacted]:  not us, Mr [redacted] was refunded  a full refund of his deposit of $297.00 on 2/25/16,  he was also sent penalty check # [redacted] for $178.20  His total refund was $297.00 + $178.20 =...

$475.20

Mr. [redacted] is confused.  In total Mr. [redacted] received a full refund.  Palmer did not charge Mr. [redacted] a cancellation fee. [redacted] issued check #[redacted] in the amount of $199.00 on February 20th.Palmer Administrative Services issued check #[redacted] in the amount of $115.88 on February 23rd.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted] I would like to know that my refund is has been mail out me. I would greatly appreciated. Thanks for your services.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution...

is satisfactory to me.
I just confirm that the $250 has been refunded to my account. I appreciate your help and excellent service.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The problem was the axle rods needing replaced due to wear on the axle, your representative asked him if the boot was ripped or torn and he said it was. That is not where the damage was, it was in the wheel where the bearings were in need of replacing. So when we called about the wheel bearings the guy kept telling me he was told it was a boot and I explained it to him that when they took it apart the problem was in the wheel well where it meets the bearing since the bearings were in need of replacing. I replaced the axle and wheel bearing with my money hoping you would honor my warranty. Please explain this to me? The warranty covers the axles being replaced please give me one example of where an axle is covered under your warranty? It is like saying I will fix your door as long as the hinges aren't defective or a seal, window or handle, also if there is any damage other than normal wear and tear it is not covered. So basically you won't fix the door but just want to say it so you can lure people into a contract. The boot did not cause the damage to the axle it was the damaged bearings causing it to wear and be excessively loose. I can provide receipts and my cc bill showing where I had them both replaced. Why won't you honor the warranty?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.
Regards,
[redacted]