Paramount Distribution

This complaint is being dealt with as I am writing thisAlthough we disagree with the complaint, as we were told contradictory information than what is being stated here, I have directed an employee to accept the return without a restocking fee

Roman","serif">Dear *** ***:
Our sales team members are trained and knowledgeable about the products we sellWe can not order bulbs at $a bulb, much less charge that amount and profitSince the dispute was lodged, we have talked to the customer and came to an agreementThank you
***
***
Office Manager
Paramount Distribution
###-###-#### Toll Free
###-###-#### [email protected]

Our maintenance man is new here and received an unwarranted solicitation by this company He was under the impression that this was a credible company and had no idea that each of these spiral light bulbs would cost us $each We could have bought these at a local store for about $a piece I feel we were conned into purchasing these bulbs Who in their right mind would pay $for single spiral light bulb? The reason I am so hard to get in touch with is because I only work part-time The church is on a budget, which is why I only work part-time Also, I was waiting to talk to my maintenance man about the invoice and he had been out ill that week ** *** called everyday for payment on something I knew nothing about I was very leery about the whole situation, but paid the invoice anyway The invoice states a Qty of and at the price shown, I assumed it was cases I can't believe there are companies out there that can get away with this type of business
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Where the complaint on our end is still valid, I do accept this resolution to the issueAnd appreciate the prompt responses
Regards,
*** ***
*** *** * ***

Complaint: [redacted]
I am rejecting this response because:
"">-------- Forwarded message ----------
From: [redacted]
Date: Tue, Jun 10, at 5:PM
Subject: Follow up to our complaint filed in March
To: [redacted]
Dear [redacted],
Thank you so much for returning my call. I am writing because in March [redacted] submitted a complaint against Paramount Distribution LLC. We thought the matter had been resolved, they sent a [redacted] pickup tag and took back the light bulbs. Yesterday we received in the mail another copy of a statement showing that we owed for the light bulbs. Also, they have begun calling us again. They called last Monday, June at 8:a.m
Please let me know what needs to be done next to stop them from contacting us by mail and phone.--
[redacted]
Finance Manager
[redacted]
Phil 4:"Rejoice in the Lord always. I will say it again: Rejoice!"
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have sent a call slip to the customer. [redacted] will pick up the product. Once we receive the product the invoice will be zeroed out and closed. Thank you, [redacted] Operations Manager Paramount Distribution,...

LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, HOWEVER, their telephone salesman said the light bulbs would cost $2.00 each and they in fact cost $31.40 each plus shipping. Their customer service manager, [redacted], offered to reduce the price 30% so the bulbs "only" cost us $21.98 each. I felt this was the best price I could get so I accepted his offer.  
Regards,
[redacted]

This is my second...

time contacting the Revdex.com because the situation has still not been resolved. A Paramount sales representative contacted me and asked if I would be interested in trying their light bulbs. After he said it would it would not cost anything I agreed to try the light bulbs. Paramount then sent me 15 lightbulbs with a bill for $30 per bulb. (These same bulbs cost $3 at [redacted].) When I contacted them they said I just needed to pay and they would not take them back. The only resolution that will be acceptable is for them to take their $30 bulbs back and stop calling me demanding payment. We are not going to pay for those. As soon as they give me the address to return their bulbs I will gladly do so. We do not want their bulbs and I don't need 15 calls a day asking about payment. [redacted] refused my offer to send the bulbs back. They are calling my office and my cell phone daily and are extremely rude when I have told them that we do not want their light bulbs. I don't want to hear that they have a 10 year warranty, or we can get them for a discounted price or anything other than shipping them back and them never calling our hotel again. Thanks [redacted]
 
We are not paying for these light bulbs. There is no other resolution besides that that is satifactory to us.

Dear [redacted],
I don't believe we sent a statement to [redacted] as my records show its returned, we voided the invoice and have stopped calling. If they did receive a statement it was in error and they can disregard that completely. Regarding any calls made, that is not from Paramount. We do not open until 9am. Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Their response does not correlate to the original complaint which was "During the second week of May our new maintenance man, [redacted] Ed[redacted], was contacted by a salesman from Paramount Distributing. The salesman identified himself as our vendor for lights (we have never ordered from or dealt with Paramount before). The salesman asked [redacted] about our previous maintenance man, [redacted], who had retired. Per Jamie's recollection they discussed [redacted]'s retirement and whether [redacted] would get a vacation this year. [redacted] understood that the salesman was sending us a catalog. [redacted] told the man he was new and not ready to order but would look at the catalog. The salesman said he would send him a free gift (a knife) for looking. When the package arrived on 5/28/14 it was small and [redacted] accepted it. When he opened it and saw the light bulbs he called [redacted] and they brought them to me. I called Paramount and was told they had a recording of [redacted] ordering even though [redacted] had not been advised he was being recorded. The man I spoke with told me they would take the bulbs back for $99. I said the bulbs were available from any store that sold bulbs for less than $5 each. He said they were "special" bulbs, made specifically for institutional use, and each bulb had a serial number. He also said he would look up our QA rating with the state of NC (not sure how that correlates). At that point I hung up. On 6/2/14 David W[redacted] from Paramount called me. He reiterated Paramount's return policy and told me I had until 6/5/14 to decide. I asked to hear the voice recording of the original order. Mr. W[redacted] said he would call me back that afternoon (6/2/14); I have not heard from him yet (6/5/14). I can't afford to pay $495 for 15 light bulbs that I can purchase for $75 and their restocking fee of $99 is to me exorbitant. We did not order them, do not want them, and only want to send them back."
Their response was:
 "[redacted] We understand that [redacted] is upset and have been trying to contact her to accept the product back. We have not called 15 times a day. We have left messages for her to call us back so we can give her the correct information to resolve this problem and have them shipped back. We have tried to resolve this problem but can not without her answering our calls. We are trying to resolve this to her likely but are unable to because of her actions. Thank you"
There was no mention of calling anyone 15 times and I have no idea who [redacted] is. This is a small nursing facility in a small rural area. If I had a phone call and did not immediately answer the receptionist would find me, give them my voicemail (checked twice daily), or take a written message. I have received NO messages or calls from them. When I spoke with Mr. W[redacted] I even gave him my cell phone number for his call when the recording of the original call was available. There have been no calls to my cell. I work Monday thru Friday from 7am to 3:30pm EST. My cell phone is on and with me always. I know Mr. W[redacted] knows my name because he asked for me when he called on 6/2/14. If he feels he cannot contact me by phone, my email is [redacted]. I will be on vacation next week but still available by cell or email.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

We have sent a call tag at no expense to the customer. Three pickup attempts will be made. Once the product is returned we will zero out the account. Thank you. [redacted]

Hello,Lisa M[redacted] here ; Operations Director at Paramount Distribution LLC. I am a little confused as to why we received this complaint, according to my customer service manager Brandon M[redacted] this has been settled. I was informed by him that we granted a return to our warehouse, and the...

product was successfully delivered on January 5, 2015. Im not sure what else can be done at this point being that I feel we have upheld the best customer service result as possible in this matter. If you need to contact me, you may do so at [redacted].Sincerely,Lisa M[redacted]Operations DirectorParamount Distribution LLC[redacted]-Office[redacted]-Fax

Ms. Cameron: We have already spoke with [redacted] and resolved this problem. Thank you, [redacted]

[redacted]: This complaint is invalid for many reasons, most importantly that when we spoke to "*" he was interested in a merchandise exchange, where we pick up the bulbs at their facility and ship out a different type. Multiple calls and a conversation stating that we close at one is not...

the truth. We are open until 4pm EST. We did receive a call from "*" on the 11th of June. We did have a customer service representative call "*"  back.  During that first conversation after the sale, "*" did let us know that he could not use the bulbs that were ordered. Sometimes errors occur and we offered to do a merchandise exchange. "*" seemed receptive to this idea and told our customer service representative that he will call us back. We will gladly talk to and work out a beneficial solution for the customer. [redacted] will gladly resolve this issue for the Church. Thank you.

We understand that [redacted] is upset and have been trying to contact her to accept the product back. We have not called 15 times a day. We have left messages for her to call us back so we can give her the correct information to resolve this problem and have them shipped back. We have tried to resolve this problem but can not without her answering our calls. We are trying to resolve this to her likely but are unable to because of her actions. Thank you

With respect, this complaint is without merit. A sales representative
did call the [redacted] on January 16th at 9:40am.
[redacted] is on a net 30. We spoke to [redacted], who could not have
been nicer, after the bill was due. She explained her...

company’s process and let
us know payment may take a while. With the approval from [redacted] the check,
reference number [redacted], was approved and sent to us by March 7th.
As it was three months from our representative’s first sale, he called to check
in on our customer, **. [redacted]. After catching up with our customer, he placed
another order with us. He is a great guy who understands the value we bring to
our customers. The package was accepted and signed for by a **. or **. [redacted] at
12.02pm on 3/17/14. After their invoice was due we called [redacted] as she is in
charge. While upset, we explained the order and she said to send it over so she
can get it paid. That was a month ago. **. [redacted] called two weeks later to
ensure payment was on schedule. His phone call was answered by a man who at first
said his name was [redacted] then changed it to [redacted]. This man asked why [redacted] was
calling, he then had the call transferred to another line, and began telling
**. [redacted] to “[redacted]” and name calling. What little time **. [redacted]
could speak, he mentioned the previous conversation with [redacted] about payment. At
this time the cursing and anger went from being directed at **. [redacted] to **.
[redacted]’s [redacted] and the [redacted] this man [redacted] was going to have with
her. That type of behavior is disgusting and will not be tolerated by any staff
member here. Having held his anger in from this abusive assault and cursing,
**. [redacted] did lose his temper when the man talked about having relations with
**. [redacted]’s mother. At no time did the hotel receive 24 phone calls in a row,
they did receive a few calls in a row, because **. [redacted] was being lied to
that [redacted] was not available, although he had just spoken to her not even two minutes
prior. The police did call **. [redacted]. While still upset, **. [redacted] spoke with
them and described what happened and that he was calling the hotel because he
was promised payment and this is a valid attempt to collect a debt. Having done
nothing wrong the officer and **. [redacted] said their goodbyes. The fact that all
that needed to occur was to have [redacted] and **. [redacted] resolve this matter professionally.
This company has refused to do that. What [redacted] has conveniently failed to
mention is they have received two shipments. The first shipment they received
has already been paid. We were temporarily out of stock on the entire order;
therefore we had shipped a partial part of it, which they paid for. We then
called **. [redacted] letting him know the remaining balance of the order (the
other half) was being released. This complaint is full of inconsistency and
false information. We have the proof that this second shipment was and is still
at their facility. Please inform [redacted] to call **. [redacted] as soon as possible
to resolve this problem with a mutually accepted agreement. 
Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, as of April 28, we have not yet received the call slip referenced in the message.  We look forward to bringing this to a final solution.
Regards,
[redacted]

[redacted] We understand that [redacted] is upset and have been trying to contact her to accept the product back. We have not called 15 times a day. We have left messages for her to call us back so we can give her the correct information to resolve this problem and have them shipped back....

We have tried to resolve this problem but can not without her answering our calls. We are trying to resolve this to her likely but are unable to because of her actions. Thank you