Paramount Distribution

Dear [redacted] conveniently withheld important information and describes erroneous information in regards to our transaction with the church. The church's Maintenance Manager was never under the impression that the bulbs cost 4.71 each. Our sales staff can not lie about the...

price of our bulbs, with the replacement warranty, because it is against company policy and the law. The order was received by the customer on 3/10/14 at 4:01pm. Their bill was on a net 30. We did not have contact with the church until after their bill was due. The contact we did have with [redacted] was limited as she is a busy woman, given that we received her voice mail multiple times. The reason [redacted] asked, not wanted, payment by credit card is because their bill was 20 days past due. If their was a problem then about the price we did not have knowledge of that, neither did we during the six weeks that have past since payment. Paramount was under the assumption that we had a satisfied customer who knew they would recieve replacement bulbs at no cost to them during the warranty period. Unfortunately we did not know this information before payment was received and as stated on the invoice, all sales are final upon payment.

Review: I am the Business Manager at [redacted] Church and our new Maintenance Manager, [redacted], was contacted by this company by phone. He ended up ordering 15 spiral light bulbs. He had understood that each bulb would cost us about $4.71 plus shipping. When the bill arrived, the total cost of the bulbs was $471.00 plus $24.80 for shipping. Almost immediately after receiving the order, a man my the name of "[redacted]" was calling for payment. He wanted payment for the order over the phone by a credit card. I was a little suspicious because we had never ordered from this company before, so I asked [redacted] if it was ok to pay an invoice from Paramount Distribution. [redacted] told me that I could go ahead and pay them. I was under the assumption that it was for 15 cases of light bulbs, not 15 light bulbs. The amount we were charged for each bulb was $31.40 plus shipping costs. This is totally ridiculous! How can a company rip people off like that, much less a church?Desired Settlement: I am looking for a refund on our credit card for the difference we were charged per bulb. The amount should be around $400.35. We should be paying $70.65 for the 15 bulbs plus shipping of $24.80.

Business

Response:

Dear [redacted] conveniently withheld important information and describes erroneous information in regards to our transaction with the church. The church's Maintenance Manager was never under the impression that the bulbs cost 4.71 each. Our sales staff can not lie about the price of our bulbs, with the replacement warranty, because it is against company policy and the law. The order was received by the customer on 3/10/14 at 4:01pm. Their bill was on a net 30. We did not have contact with the church until after their bill was due. The contact we did have with [redacted] was limited as she is a busy woman, given that we received her voice mail multiple times. The reason [redacted] asked, not wanted, payment by credit card is because their bill was 20 days past due. If their was a problem then about the price we did not have knowledge of that, neither did we during the six weeks that have past since payment. Paramount was under the assumption that we had a satisfied customer who knew they would recieve replacement bulbs at no cost to them during the warranty period. Unfortunately we did not know this information before payment was received and as stated on the invoice, all sales are final upon payment.

Consumer

Response:

Our maintenance man is new here and received an unwarranted solicitation by this company. He was under the impression that this was a credible company and had no idea that each of these spiral light bulbs would cost us $31.40 each. We could have bought these at a local store for about $4.00 a piece. I feel we were conned into purchasing these bulbs. Who in their right mind would pay $31.40 for 1 single spiral light bulb? The reason I am so hard to get in touch with is because I only work part-time. The church is on a budget, which is why I only work part-time. Also, I was waiting to talk to my maintenance man about the invoice and he had been out ill that week. [redacted] called everyday for payment on something I knew nothing about. I was very leery about the whole situation, but paid the invoice anyway. The invoice states a Qty of 15 and at the price shown, I assumed it was 15 cases. I can't believe there are companies out there that can get away with this type of business.

Review: [redacted]

I am rejecting this response because:

Regards,

Review: Paramount called me on March 6 2014 and asked if I wanted to order some light bulb. I said no. The sales rep asked if it would be ok to send 12 sample light bulb for us to try and if we liked them we could order them. I agreed to sample the bulbs. A few weeks later we received a bill for around $400 or aproximately $30 per bulb. We called them and asked to return the bulbs and [redacted], from their collections department, said they would not take the bulbs back and would only accept payment. I told him that if he does not have our purchase order on the order it is not something that we ordered. He claims to have a recorded phone call stating that I ordered the $30 bulbs (which cost $3 at [redacted] has refused to give me an address to return the bulbs as I would like to do and forget this ever happened.Desired Settlement: I am trying to return the 12 bulbs but they refuse stating only payment is accepted. We are not willing to pay for those.

Consumer

Response:

This is my second time contacting the Revdex.com because the situation has still not been resolved. A Paramount sales representative contacted me and asked if I would be interested in trying their light bulbs. After he said it would it would not cost anything I agreed to try the light bulbs. Paramount then sent me 15 lightbulbs with a bill for $30 per bulb. (These same bulbs cost $3 at [redacted].) When I contacted them they said I just needed to pay and they would not take them back. The only resolution that will be acceptable is for them to take their $30 bulbs back and stop calling me demanding payment. We are not going to pay for those. As soon as they give me the address to return their bulbs I will gladly do so. We do not want their bulbs and I don't need 15 calls a day asking about payment. [redacted] refused my offer to send the bulbs back. They are calling my office and my cell phone daily and are extremely rude when I have told them that we do not want their light bulbs. I don't want to hear that they have a 10 year warranty, or we can get them for a discounted price or anything other than shipping them back and them never calling our hotel again. Thanks [redacted]

Review: Paramount Distribution LLC contacted several of our branches and has sent product without proper authorization. I have informed them of that on several occasions and that we have no authorization to pay. they played back recordings of individuals conversation (which I do not believe they stated they were recording, nor does recording sound 100% accurate). even at that, I informed that product sent was wrong on top of not being authorized, and that I instructed branches to purchase from actual authorized vendors. Paramount will not issue a return without us paying a restocking fee, saying they already paid sales people and such. I informed them even if I did authorize a transaction, product is incorrect and there is no reason why I should pay to restock something incorrect at the least.I again told them no PO# = no payment.Desired Settlement: I would like Paramount to send a shipping label for their product that is still in box, opened. And whatever "account balances" they think we owe nullified so the harassment phone calls will stop.

Business

Response:

This complaint is being dealt with as I am writing this. Although we disagree with the complaint, as we were told contradictory information than what is being stated here, I have directed an employee to accept the return without a restocking fee.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Where the complaint on our end is still valid, I do accept this resolution to the issue. And appreciate the prompt responses.

Regards,

Review: Was quoted by salesman that we would be charged $ 2.00 per light bulb purchased plus shipping cost. Purchased 15 bulbs and received invoice charging $ 471.00 for the 15 light bulbs plus shipping cost, instead of $ 30.00 total cost for the 15 light bulbs plus shipping cost. This company does have a 15 day return policy but we didn't even receive this billing until after that period was over.Desired Settlement: We would like to be billed the agreed upon amount of $ 2.00 per light bulb for a total of $ 30.00 plus the shipping cost of $ 24.80 for a total of $ 54.80, not the invoiced amount of $ 471.00 for the 15 light bulbs plus $ 24.80 shipping cost.

Business

Response:

Review: We can only purchase from preauthorize vendors. Paramount introduced themselves by saying"we supply you with light bulbs". They also asked if I was the new POD. Being new it seemed they knew what was going on here so I agreed to get a case of bulbs with a free gift for me. When the bulbs came in I put the box under my desk until the invoice came in. I received the box on June 30th and the invoice on July 15. When I received the invoice it was for $495.80 for 15 spiral light bulbs. Then I spoke with my billing department who informed me they are not an approved vendor witch means they have never done business with us. I would not pay $495.80 for bulbs anyway. I contacted AL J[redacted] at Paramount on 7-15-2014 to get a RMA# to return the bulbs. He kept asking to call me later. 7-16-2014 Al told me again I'm not at my desk, I'll call you later. On 7-17-2014 Dave W[redacted] the manager called me and asked If I read the invoice which states no returns after 15 days. I didn't get the invoice until the 15 days was up. I never touched the bulbs or the gift. We can not pay unapproved vendors I just wanted to return the product and Dave was rude and demanding. I gave Dave my bosses info and will not be st[redacted]g-armed to pay for a scammed order. If they did not represent themselves as a company we do business with already I would never have ordered from them. I can't do that. Now I just want to return the order and they won't let me. This company is a scam. They also have on the invoice that interest charge of 2.5% will start after 60 days so this could get worse if not fixed soon.kDesired Settlement: I would like to return the order including the free gift, no return charges, no restocking fees.

Business

Response:

We spoke to [redacted] on 7.24.14 to give him an RA number and the correct address to be shipped. We are not charging [redacted] any Restock fees or any fee for that matter. While we stand by our sales staff, the complaint stating that a sales staff member said "we supply the lights for your company" is unacceptable. I will be reviewing this individuals work. After review, that member will be punished accordingly awhile also being retrained. [redacted] may feel free to keep the gift as it does not require purchase to receive. Thank you. Sincerely,Lisa M[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: Called by this company and told they would send a sample of a new light bulb to try for the plant. a week later I get a box of bulbs. two weeks after ai get a invoice for 495.80 to pay for them. The bulbs cost at any [redacted] 65.00 . they say you cant return because of the 15 day return dead line. tried to give me a 20% off line of bull. There total ** an need to be shut down.Desired Settlement: send invoice as completed

Business

Response:

I do not understand this complaint as we have accepted the merchdise back. Thank you, [redacted]

Review: They shipped bulbs to our Nursing Home that we did not orderDesired Settlement: Need correct address to return bulbs

Review: They wanted my business for bulbs for a residential building. They sent me the bulbs and then the bill. They charged me for a warranty that they never told me. It would have been $49.05 with a regular vendor but they charged me $495.80 for 15 bulbs. This is a scam. I went to their website and it doesn't even work properly.Desired Settlement: I just want to either pay for the bulbs or send them back and not be charged anything.

Business

Response:

November 11, 2013

**. [redacted]:

After reviewing the complaint from [redacted]; there are inaccuracies with what [redacted]’s employee told you. I will address these inaccuracies as they occur in the complaint.

The first inaccuracy being that we never told the customer about the warranty. The sales person, [redacted], always tells customers about the warranty as it is the main selling point of the product. This brings me to my second concern about the complaint. The customer stating "This is a scam” is misguided and short sighted. While it is true that our bulbs cost more, the warranty covers all customer costs for ten years. The price the customer quoted for 15 bulbs is $49.05. The math works out to be $3.27 per bulb. Our price per bulb is $33.05. One reorder per year decreases the cost per bulb to $3.31. This price is competitively priced against larger businesses. The final concern I would like to clear up is the desired outcome/settlement. The purchase date provided is correct. The sale occurred at 2:00pm on October 3rd, 2013. The problem date is incorrect, I believe this is a typo with the correct date as November 4th, 2013. This is the same day that the customer agreed to pay a restock fee; thirty one days after the purchase date. Clearly written on the packing slip is our return policy. We give fifteen (15) days to return the product at no cost, since we know mistakes occur. However, we did not receive any communications before the problem date. With that being said, we are accepting the return, albeit with a cost recovery fee, since the invoice is overdue. The desired outcome, a refund, is impossible to complete since we have yet to charge a credit card or clear a check from [redacted].

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: As I was not told about the warranty. I just wanted bulbs.

Regards,

Review: During the second week of May our new maintenance man, [redacted], was contacted by a salesman from Paramount Distributing. The salesman identified himself as our vendor for lights (we have never ordered from or dealt with Paramount before). The salesman asked [redacted] about our previous maintenance man, [redacted], who had retired. Per [redacted]'s recollection they discussed [redacted]'s retirement and whether [redacted] would get a vacation this year. [redacted] understood that the salesman was sending us a catalog. [redacted] told the man he was new and not ready to order but would look at the catalog. The salesman said he would send him a free gift (a knife) for looking. When the package arrived on 5/28/14 it was small and [redacted] accepted it. When he opened it and saw the light bulbs he called [redacted] and they brought them to me. I called Paramount and was told they had a recording of [redacted] ordering even though [redacted] had not been advised he was being recorded. The man I spoke with told me they would take the bulbs back for $99. I said the bulbs were available from any store that sold bulbs for less than $5 each. He said they were "special" bulbs, made specifically for institutional use, and each bulb had a serial number. He also said he would look up our QA rating with the state of NC (not sure how that correlates). At that point I hung up. On 6/2/14 David W[redacted] from Paramount called me. He reiterated Paramount's return policy and told me I had until 6/5/14 to decide. I asked to hear the voice recording of the original order. Mr. W[redacted] said he would call me back that afternoon (6/2/14); I have not heard from him yet (6/5/14). I can't afford to pay $495 for 15 light bulbs that I can purchase for $75 and their restocking fee of $99 is to me exorbitant. We did not order them, do not want them, and only want to send them back.Desired Settlement: Accept the returned merchandise without the $99.00 fee.

Business

Response:

[redacted] We understand that [redacted] is upset and have been trying to contact her to accept the product back. We have not called 15 times a day. We have left messages for her to call us back so we can give her the correct information to resolve this problem and have them shipped back. We have tried to resolve this problem but can not without her answering our calls. We are trying to resolve this to her likely but are unable to because of her actions. Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Their response does not correlate to the original complaint which was "During the second week of May our new maintenance man, [redacted] Ed[redacted], was contacted by a salesman from Paramount Distributing. The salesman identified himself as our vendor for lights (we have never ordered from or dealt with Paramount before). The salesman asked [redacted] about our previous maintenance man, [redacted], who had retired. Per Jamie's recollection they discussed [redacted]'s retirement and whether [redacted] would get a vacation this year. [redacted] understood that the salesman was sending us a catalog. [redacted] told the man he was new and not ready to order but would look at the catalog. The salesman said he would send him a free gift (a knife) for looking. When the package arrived on 5/28/14 it was small and [redacted] accepted it. When he opened it and saw the light bulbs he called [redacted] and they brought them to me. I called Paramount and was told they had a recording of [redacted] ordering even though [redacted] had not been advised he was being recorded. The man I spoke with told me they would take the bulbs back for $99. I said the bulbs were available from any store that sold bulbs for less than $5 each. He said they were "special" bulbs, made specifically for institutional use, and each bulb had a serial number. He also said he would look up our QA rating with the state of NC (not sure how that correlates). At that point I hung up. On 6/2/14 David W[redacted] from Paramount called me. He reiterated Paramount's return policy and told me I had until 6/5/14 to decide. I asked to hear the voice recording of the original order. Mr. W[redacted] said he would call me back that afternoon (6/2/14); I have not heard from him yet (6/5/14). I can't afford to pay $495 for 15 light bulbs that I can purchase for $75 and their restocking fee of $99 is to me exorbitant. We did not order them, do not want them, and only want to send them back."Their response was: "[redacted] We understand that [redacted] is upset and have been trying to contact her to accept the product back. We have not called 15 times a day. We have left messages for her to call us back so we can give her the correct information to resolve this problem and have them shipped back. We have tried to resolve this problem but can not without her answering our calls. We are trying to resolve this to her likely but are unable to because of her actions. Thank you" There was no mention of calling anyone 15 times and I have no idea who [redacted] is. This is a small nursing facility in a small rural area. If I had a phone call and did not immediately answer the receptionist would find me, give them my voicemail (checked twice daily), or take a written message. I have received NO messages or calls from them. When I spoke with Mr. W[redacted] I even gave him my cell phone number for his call when the recording of the original call was available. There have been no calls to my cell. I work Monday thru Friday from 7am to 3:30pm EST. My cell phone is on and with me always. I know Mr. W[redacted] knows my name because he asked for me when he called on 6/2/14. If he feels he cannot contact me by phone, my email is [redacted]. I will be on vacation next week but still available by cell or email.

Regards,

Business

Response:

We have called [redacted] concerning her rejection. We have solved the problem and as of today, 8/18/14, have the merchandise in hand. Thank you. Sincerely, Lisa M[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Our Company was shipped 15 light bulbs by our Maintenance Supervisor. Since the light bulbs came in our Maintenance Supervisor is no longer employed by us but they were paid for per the amount on the invoice, no where on the invoice does it state that there was product on back order. Several weeks later we received another shipment of 30 light bulbs. When I called to inquire what these were, I was told that this was the balance of the order that was on back order. I explained to [redacted], who is the gentleman that I spoke with, that we do not use these, nor do we want them. I was told that they were already PAID FOR so to just go ahead and keep them. I asked him more than once to confirm that we were not going to be billed for these and he keep repeating that "No, you will not be billed because you were already billed for them on the original invoice." This conversation took place on June 4th, 2014. Now today, on June 6th, 2014 we received an invoice for the 30 bulbs that were shipped. When I called to speak to [redacted] I was told he was on the other line and could they have him call me back. I gave the girl my information. Several hours went by so I called back, this time they put me through. I started to go over our conversation that we had on June 4th, emphasizing the part where I was told that we were NOT going to be billed, then I proceeded to tell him that we just received an invoice for almost $1,000.00. He then proceeded to tell me in a very loud and rude voice that they do not except returns and that we owe the $1,000.00. I said to him again but you said that were not going to be billed. He then was even louder & ruder stating, and I quote.."Well if you said you spoke to a [redacted] then you're FULL OF IT. I'm the only [redacted] here and I am the Director of Operations and you're going to pay for bulbs!!" VERY, VERY UNPROFESSIONAL!!. I was also threatened by this comment, "I WILL GET EVERY DIME FROM YOU!!!"Desired Settlement: Just let us ship the light bulbs back OR honor your statement that these were already paid for and no invoice would be sent! Thank you!

Business

Response:

We have been trying to call and tell them that we are sending a call tag. Once we state who is calling we get yelled at then hung up on. Please note, a call take is being sent to their location and will pickup the product as requested. Thank you,[redacted]

Consumer

Response:

--------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Thu, Jun 19, 2014 at 11:28 AM

Subject: Fwd: Claim ID [redacted]

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Jun 19, 2014 at 11:26 AM

Subject: Claim ID [redacted]

To: [email protected]

Good morning,

I filed a complaint on 6/16/14 against Paramount Distribution LLC, please refer to the above referenced Claim #. I just received a very rude and harassing phone call from a [redacted]. He apparently has an issue with women. He informed me that he will keep calling regarding receiving payment. He told me that I need a brain and I quote….”IT IS BECAUSE OF WOMEN LIKE YOU THAT THERE IS SUCH A HIGH RATE OF DIVORCE IN THIS COUNTRY!” At this point I told him to have a good day and I hung up!

Please help! He is a very rude man who will not listen to a word you say and insists that I am a liar! When I asked him how he would like to solve this matter he would not give me an answer, he just kept insulting me!

Thank you!

Bookkeeper

Phone ###-###-####

Fax ###-###-####

Review: A package was delivered to our church containing light bulbs that were never ordered by anyone on our staff. They claim a "[redacted]" ordered the light bulbs, but we DON'T have anyone on staff that goes by the name of "[redacted]". These particular bulbs don't fit any of our fixtures and we only use local distributors, so I don't know how they ever chose us to send these too. On the invoice in the box it stated they had a 15 day return policy. We tried contacting them several times within the 15 days of receipt of the package to return them. The individual answering could not/would not give us a RMA. This individual also said we needed to talk with someone else and this individual would not return our calls. We tried calling them on three different occasions to get them returned within the 15 days. Finally when they called and demanded payment, they said it was to late and we owed the money. We never ordered these light bulbs. Now they have been contacting us demanding payment in a harassing manner. They will call several times in a row and are extremely rude and raising their voice on the phone. Two of the names that were given to us are [redacted] and [redacted].Desired Settlement: We request that they send a RMA and send a postage paid label for the return of the light bulbs. We also request that they stop contacting us.

Business

Response:

We have sent a call tag at no expense to the customer. Three pickup attempts will be made. Once the product is returned we will zero out the account. Thank you. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

-------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, Jun 10, 2014 at 5:23 PM

Subject: Follow up to our complaint filed in March

To: [redacted]

Dear [redacted],

Review: Paramount Distribution contacted us to purchase light bulbs from their company. They charged us $471 for 12 bulbs when they originally told us they would be lower than our vendors. The rep than called my maintenance person back and said he was sending another shipment out at which point my maintenance person told him absolutely not we would not accept the package. He sent them anyway and we refused the shipment and [redacted] took it back with him. We received an invoice later showing another cost of $471 for the bulbs. We tried to get in touch with the sales rep and of course weren't able to. We then received a call from a very nasty man named [redacted] who said we owed them money for bulbs. I told him the same information and he said we were lying and owed them money. He then proceeded to call the hotel 24 times in a row until he said "he got his money". He called my AGM a pathetic secretary and some other names until I finally had to call the police and have them contact **. [redacted] to have him leave us alone. This company deserves to be taken to court for trying to scam businesses out of money! Desired Settlement: I am refusing to pay because we never received the order but he will not leave us alone.

Business

Response:

With respect, this complaint is without merit. A sales representative

did call the [redacted] on January 16th at 9:40am.

[redacted] is on a net 30. We spoke to [redacted], who could not have

been nicer, after the bill was due. She explained her company’s process and let

us know payment may take a while. With the approval from [redacted] the check,

reference number [redacted], was approved and sent to us by March 7th.

As it was three months from our representative’s first sale, he called to check

in on our customer, **. [redacted]. After catching up with our customer, he placed

another order with us. He is a great guy who understands the value we bring to

our customers. The package was accepted and signed for by a **. or **. [redacted] at

12.02pm on 3/17/14. After their invoice was due we called [redacted] as she is in

charge. While upset, we explained the order and she said to send it over so she

can get it paid. That was a month ago. **. [redacted] called two weeks later to

ensure payment was on schedule. His phone call was answered by a man who at first

said his name was [redacted] then changed it to [redacted]. This man asked why [redacted] was

calling, he then had the call transferred to another line, and began telling

**. [redacted] to “[redacted]” and name calling. What little time **. [redacted]

could speak, he mentioned the previous conversation with [redacted] about payment. At

this time the cursing and anger went from being directed at **. [redacted] to **.

[redacted]’s [redacted] and the [redacted] this man [redacted] was going to have with

her. That type of behavior is disgusting and will not be tolerated by any staff

member here. Having held his anger in from this abusive assault and cursing,

**. [redacted] did lose his temper when the man talked about having relations with

**. [redacted]’s mother. At no time did the hotel receive 24 phone calls in a row,

they did receive a few calls in a row, because **. [redacted] was being lied to

that [redacted] was not available, although he had just spoken to her not even two minutes

prior. The police did call **. [redacted]. While still upset, **. [redacted] spoke with

them and described what happened and that he was calling the hotel because he

was promised payment and this is a valid attempt to collect a debt. Having done

nothing wrong the officer and **. [redacted] said their goodbyes. The fact that all

that needed to occur was to have [redacted] and **. [redacted] resolve this matter professionally.

This company has refused to do that. What [redacted] has conveniently failed to

mention is they have received two shipments. The first shipment they received

has already been paid. We were temporarily out of stock on the entire order;

therefore we had shipped a partial part of it, which they paid for. We then

called **. [redacted] letting him know the remaining balance of the order (the

other half) was being released. This complaint is full of inconsistency and

false information. We have the proof that this second shipment was and is still

at their facility. Please inform [redacted] to call **. [redacted] as soon as possible

to resolve this problem with a mutually accepted agreement. Thank you, [redacted]

Review: This company contacted us stating an employee who had recently left our employment had ordered light bulbs. Because I didn't have knowledge to the contrary, approval was given to ship 25 light bulbs which were received and payment was made. After that, another call came in around June 12 stating that a portion of our order was backordered & would be shipped. The school secretary asked that delivery wait because the office was closed. Late June a delivery of 50 light bulbs was made. An invoice dated June 17, 2014 arrived on July 8, 2014 stating that we owed $991.60. We did not order these light bulbs. The invoice received over 2 weeks after the light bulbs arrived states, "All returns must have a return authorization number or will be refused. No returns after 15 days. No returns on backordered items. " In speaking with the company, they refused to approve returning the bulbs because 1.) they were backordered 2) it was after their return period. We have contacted customer service and left voicemail today. We do not even have the need for the number of bulbs they sent us!Desired Settlement: We did not order these last 50 bulbs. We do not want them. We will return them but will not pay for them.

Business

Response:

[redacted] is correct about the first order. I have looked into the account and agree with [redacted] that the remaining order be put on hold until further notice. Seeing how that was shipped out without [redacted]'s permission, the lights will be accepted back without any restocking fee and the bill voided. I predicate [redacted] bringing this to my attention. I understand that the matter was resolved early today with [redacted]; letting him know we are accepting the returned product without a restocking fee. As always, we stand behind our products. If [redacted] needs anything concerning the first order and those products he is free to call us. Thank you. Sincerely: Lisa M[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Our custodian (*) received a call from a salesperson who asked if he could send out some bulbs to take a look at. * said that we could take a look at a bulb and see if we could use it, as we are currently looking for potential replacements that might be more cost effective and energy efficient. He was not given any pricing information over the phone, not told how many would be sent, and did NOT get any indication or suggestion from the person on the phone that this was a "sales transaction,"--just an opportunity to look at a bulb to see if it would work for us. He had the impression he would get no more than a couple sample bulbs.

The bulbs were delivered here sometime the week of June 23. The packing slip is dated June 19. Our custodian, *, called the 855 number the very next week, prior to the 4th of July, to discuss returning the bulbs (15 were sent). There was no answer and no voice mail option. * only had a packing slip at that time and did not have a price. He noted that he had 15 days to return, he wanted to act in a timely manner and get more information about making the return. * made a repeated attempt to call on July 8 and was told they close at 1 and he should call back the next morning. * called on the morning of the 9th and told the person on the phone he wanted to return the bulbs. * was told he would have to talk to the service department and the service department would call him back. He finally got a call on the 11th and was told he needed to pay a 20% restocking fee FIRST and then he would be provided an RA number for return of the bulbs. * asked what that amount was, as he STILL did not know the cost of the bulbs. When told the amount, he said he simply wanted to return the bulbs, especially given that he NEVER agreed to a PURCHASE and he never would purchase bulbs at that price or under those conditions. * came to the church administrator (me) and I had JUST received a bill on July 10. The address on the bill was an incomplete mailing address and perhaps that resulted in a delay from our local post office (the date on the envelope was June 24 but we did not get it was not in our post office box until July 10). I told * that the first thing we will do is check the Revdex.com as we had been hit with a similar situation about 18 months ago from a different company regarding bulbs (misleadling marketing sales tactics over the phone, no pricing information, the company NOT forthcoming in what they were doing, bills coming out well beyond the time frame indicated on the bill, inability to get a resolution over the phone) and we should see if the company had been subject to prior complaints. If YES, we would file a complaint and NOT make any more unsuccessful phone calls to resolve this.Desired Settlement: We would like an address to return the merchandise (we will insure it for value of $500) and NOT receive any more bills for this merchandise which we never ordered in the first place. If necessary, we will pay for the return shipment cost. The invoice number (for the merchandise we did NOT order) is [redacted].

Business

Response:

[redacted]: This complaint is invalid for many reasons, most importantly that when we spoke to "*" he was interested in a merchandise exchange, where we pick up the bulbs at their facility and ship out a different type. Multiple calls and a conversation stating that we close at one is not the truth. We are open until 4pm EST. We did receive a call from "*" on the 11th of June. We did have a customer service representative call "*" back. During that first conversation after the sale, "*" did let us know that he could not use the bulbs that were ordered. Sometimes errors occur and we offered to do a merchandise exchange. "*" seemed receptive to this idea and told our customer service representative that he will call us back. We will gladly talk to and work out a beneficial solution for the customer. [redacted] will gladly resolve this issue for the Church. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] has since spoken with "*" and offered a solution that is acceptable to us, which we have documented and acted upon.

Regards,

Review: Sales person represented the product as "sample" or conveyed that concept to our church employee. While the employee represented that they were "authorized" to make this transaction, which is not true for purchases, he thought he was getting a product sample and said yes. The company did NOT inform our employee of the product price, which was EXTREMELY inflated. The return policy, which was NOT explained to our employee, includes a 20% restocking fee on the already hugely overpriced product.

We want to return the product, and will pay for return shipping, but want nothing more to do with this company.Desired Settlement: We want to return the merchandise with NO restocking fee. We do not want this product and don't want to pay for it. There is no way we want to pay $31 ea for light bulbs!!!!!

Business

Response:

Ms. Cameron: We have already spoke with [redacted] and resolved this problem. Thank you, [redacted]

Review: Our business was shipped and billed for light bulbs we did not order. At initial call, 1/28/2014 advised we were receiving a sample of their light bulbs and no price was ever discussed. The business called back on the same day to confirm the address and the name of the contact however again no price was discussed. The product shipped on 1/28/2014 and was received by our office on 2/3/2014 and there was no invoice within the box and the packing slip ony stated the items that were shipped. We received an invoice at a later date stating we owe $495.80 and there was a 15 day return policy, which has passed. We contacted the company to advise we did not want nor did we order the products and we want the RA number to return the bulbs. Company advised we would have to pay the restocking fee of $99 first in order to receive a return authorization number and that we would receive a new invoice for the restocking fee. The customer service manager made several offers to reduce the price and keep the products however, we have fully advised that we would not pay the restocking fee.Desired Settlement: We would like a zero balance invoice and a return authorization number to ship the products back to the company. Afterwards we would do not wish to be contacted by the company again.

Business

Response:

We have sent a call slip to the customer. [redacted] will pick up the product. Once we receive the product the invoice will be zeroed out and closed. Thank you, [redacted] Operations Manager Paramount Distribution, LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, as of April 28, we have not yet received the call slip referenced in the message. We look forward to bringing this to a final solution.

Regards,

Review: The company mailed us a box of 15 light bulbs (13W energy saver) and subsequently mailed us an invoice for $495.80. The "Ordered By" name on the invoice is [redacted]. We do not have a [redacted] at our company. We did not order the light bulbs.

I called ###-###-####, which is the number on the invoice. I spoke to a woman at first - she did not give me her name. She accused me of lying about not having a person by the name of [redacted] at our company. I spoke to a [redacted]. He said I needed to talk to customer service and that their number is ###-###-####. I called customer service on 1/7/14 at 1:41pm and got the voice mail of [redacted]. I left him a message asking him to call me back.

I have requested a prepaid, return address label so that I can mail the shipment back, but have received no response. I have tried to call customer service several times, but all I get is the answering machine of [redacted].Desired Settlement: I request that the company send me a prepaid return address label and cancel the invoice. We do not want their products/services.