ShowClix Inc

We regret that not everyone who wanted tickets was able to purchase them. As the press release stated, there were nearly 4 times as many people online wanting to purchase tickets as there were tickets available at the moment they went on sale. While we understand it is disappointing to not get the...

tickets you want, the odds were not favorable even in the most perfect circumstances.We have no financial transaction with the complainant, so we ask that this case be dismissed.

We take Revdex.com complaints very seriously. This customer contacted us at around 10:15 am EDT today to let us know about this issue and we promptly reached out to the promoter of the event to find out what happened. We have yet to hear back, but as soon as we do we will contact the customer. Filing a Revdex.com...

complaint without even giving us a chance to rectify the issue, which was not caused by us, is unfair.Thank you,[redacted]Risk ManagerShowClix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In a response, I want to continue to keep the complaint on showclix.How is one to be a consumer if I was unable to purchase because of their failure?They made false statements to the fact that they could handle large volumes. They said it not me.They have not accounted for the servers and their failures nor did they make a statement.At this time they have not been made accountable and they are looking to walk away from the incident.I want accountability..this is not acceptable and they fact that they asked for a dismissal is the sad way they handle it. Sweeping it under the rug.Please note this in their profile.And ask them to not make statements to the fact that they can handle large volumes because they cannot. 
Regards,
[redacted]

Hi, we actually have to call our credit card processor to enable a standalone credit feature because these sales are so old (some over a year). We fully intend to refund this sale, but have limited windows that this feature can be enabled. The next batch of refunds will be processed next week and...

the customer will hear from us.Thank you,Joe M[redacted]

I purchased 2 tickets to bar crawl nation through showclix, it was 14.99 for each ticket plus 5.50 service fee equaling 35.48 total.After my first attempt to purchase tickets the page refreshed as I had ran out of time to claim those tickets & had to reselect 2 more tickets and reenter my information & I was charged 35.48 twice. I would like one refund of 35.48

Review: I purchased tickets for Magic Men Live event and they changed Venues a few hours before the show and I went to the wrong location. By the time I realized they changed Venues because there was no sign there. The show was over. I have contacted them on multiple occasions just to be referred to a broken feedback page.Desired Settlement: I want a simple refund or I would take tickets to the same show at a later date in my city.

Business

Response:

We reached out to [redacted], the promoter behind Magic Men, several times regarding a refund. They did not respond to us regarding this situation. However, as of today we have taken action on our own and issued a refund. We apologize for the delay.

Review: I was trying to purchase three tickets from the ShowClix website last night, but their website would only allow me to purchase two tickets at a time. After purchasing these tickets, I found that the show was sold out. After talking to their customer service line I was told that they only refund tickets if the event is cancelled. The website did not show how many tickets were available. If I had known that only two tickets were left, I would have not made the purchase.Desired Settlement: I would have been willing to buy another ticket, but since the show was sold out and only two tickets available, I'd rather have my purchase. refunded.

Business

Response:

It would appear that this customer purchased a 3rd ticket approximately 24 hours after purchasing the original 2, so I'm not sure what the issue is here (please see attached screenshots of order confirmations). ShowClix does not control the number of tickets available for events. This cap is set by our clients selling tickets on our platform, who can also control the number of tickets available per sale. We never reveal the number of tickets remaining in any inventory, as this could adversely affect sales, and no ticketing company does this. As for our refund policy, it is very clearly explained during the ordering process and also mentioned in our terms of service (showclix.com/tos). We feel that ShowClix has acted appropriately in this situation.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business reached out to me and resolved the issue before the Revdex.com complaint was processed.

Regards,

Review: I purchased four (4) event tickets from the merchant via the Internet. The tickets were to be picked up at will call. On the date of the event, I was told at will call that they did not have my tickets, that they did not recognize the company I purchased my tickets from, and that the price I paid for each ticket was not a price they were selling the tickets for. I had to purchase four (4) tickets at the door at a more expensive price.Desired Settlement: Refund of the total purchase amount.

Business

Response:

This customer already disputed the charge with his/her credit card company and lost the chargeback decision. We reached out to the seller again and requested a refund, which was granted. Please allow 7-10 business days for the credit to appear.Thank you,[redacted]Risk ManagerShowClix

Business

Response:

Refund was issued 9/4. Please see attached. The cc company may not have processed this yet due to the Labor Day holiday, but it was sent on our end.

Review: a refund on tickets purchase and concert was cancelled on april 6th and no credit received as of June 7th 2013Desired Settlement: credit back on my Visa card immediately

Business

Response:

We are currently in civil proceedings to recover funds from [redacted]. ShowClix has not been provided the necessary funds to issue refunds for this show. Please see our terms of service at www.showclix.com/tos which explains that we cannot issue refunds until the promoter provides us with these funds. All customers must agree to the TOS by checking a box they have read and agreed to it prior to purchase.

Review: I purchased a buy one/get one free ticket from Showclix for a [redacted] Circus that was to appear in Greenfield, MA 01301, on June 8th. Childrens' tickets were free and had been handed out to area business for people to take if they were interested in taking their kids. On the Childrens' ticket, it states that the adult tickets are ONLINE ONLY! I wanted to take my 2 grandkids so I contacted the ticket agent and purchased one - buy 1/get one free ticket using my debit mastercard. The cost to me was $26.70 On the day of the event, we took my grandkids to the circus but There was NO Circus! The was a rope across the entrance of the fairgrounds and there was a man on the other side of the rope stating that the circus had been cancelled. There was no notice of any kind to let us know that it was cancelled or why. When I contacted the Showclix ticket agent, they told me that they just found out a few days before the event that the circus was cancelling but assured me that they would refund our money back on our card within a few days. It now has been 10 days and I have called them at least 6 times about the return of my money. Today I was informed by the woman that they were only going to return $20 of the $26.70 as there is a facility fee that they are still charging us and that's $6.70 less than what I paid! Now they say that my money will be on my card on Tuesday or Wednesday! Every time I talk to them, I'm waiting longer for the money to be returned and Now it's even less than what I paid. I want my money back - the full amount! It's not fair to me that the circus cancelled without informing us and I shouldn't be required to pay for a event/facility fee due to the fact that I WAS THERE, with my son and grandchildren to see a circus and paid for this event! My grandkids were extremely upset about not being able to see the circus and we were left to console them afterwords!Desired Settlement: I want the total amount that I paid - which was $26.70, returned back on my debit Mastercard immediately! I do not want to be charged for an event/facility fee due to the fact that the circus never showed nor were we ever notified that the circus was cancelled! That's something that I feel Showclix should take up with the circus itself! Showclix is who I purchased the tickets from, they are the ones that I paid to get the tickets and THEY should honor a FULL REFUND!

Business

Response:

Hello,

Review: PURCHASED A TICKET FROM THE BUSINESS TO SEE R&B SINGER R KELLY AT THE ARIZONA SOUL FEST FOR 04/25/2015. THE CONCERT WAS CANCELED AND THE MERCHANT ADVISED CUSTOMER'S WOULD RECEIVE A FULL REFUND. I HAVE YET TO RECEIVE THE REFUND AND HAVE BEEN GIVEN SEVERAL DATES IT WOULD BE RETURNED. I HAVE BEEN PROVIDED SEVERAL DIFFERENT CONTACT NUMBERS...NO RESULTSDesired Settlement: I WOULD LIKE FULL REFUND AS PROMISED VIA WEBSITE AND VOICEMESSAGES

Business

Response:

The promoter of this event holds all funds and controls when refunds are issued. We do not have the funds from the concert.

Review: Purchased 2 tickets online for $25.00 each plus $6.00 process fee total $56.00. my card was charged twice for $56.00. I call and was told it does not show on their end.Desired Settlement: I want my $56.00 returned

Business

Response:

We did not charge this customer's card two times. This customer input the wrong 3 digit security code during the first attempt at ordering, resulting in a decline. I see the attempt was made, but we do not hold funds for this transaction, the issuing bank does. This is in no way ShowClix's fault and the customer should have given us a little more time to look into it as she just called in with the issue at the end of the day on Friday.

Review: I was using the internet to see if I could find some avenue to attend the [redacted]. Showclix.com took my "reservation" and sent me an email confirming my two tickets. I have gone to shows in NYC before and was concerned about how early I should stand in line because I know "tickets" don't always mean "tickets." I called the [redacted] studio. The customer service representative said "There is nothing left in terms of reservations for the next 6 months. Whoever gave you that information is a scam. We only make reservation tickets through the website."I called showclix.com. First of all, I could barely hear the customer service rep. He said "Sorry about that. Let me call you back." He did call me back and his voice was much more clear. He said "Sorry about that. I was having problems with my headphone." Red flag right away. You work for a company that claims to offer tickets to shows all around the country and your headset doesn't work? And yet you are answering the phone? Sketchy all around. He went on to tell me that I should go to will call, get my tickets and then stand in the special line. I said "Are you sure there is a special line that means I get into the show?" His response "Well I think that's how it works." There is no special line. That is not how these shows go in NYC. I should have smelled skunk when I went to the showclix website but I got too excited when on their website thinking perhaps it's changed.Desired Settlement: Please post that this is a scam. I don't want other people - especially those who aren't savvy to how these shows work and drive 4 hours sure they will get in - to suffer this awfulness. Shame on you showclix.com. The biggest issue? They have a lot of my personal information now.

Business

Response:

This customer did get free tickets to the [redacted], for which we are the official ticketing provider. The delivery method here was Will Call, which means the customer was to pick the tickets up at the venue, which we do not control. I'm sorry this person did not have a good experience, but this is no fault of ShowClix. I'm attaching a copy of the order. We do not share information on customers with anyone whatsoever. Since there was no transaction or exchange of money, how is it even possible to file a Revdex.com complaint?

Review: on 3/31/2015 I purchased tickets through Showclix Inc. for a show featuring R.Kelly in Tolleson Arizona scheduled 4/25/2015. The main performing did not perform due to non payment by promoters. I then contacted Showclix the following Monday to inquire about getting a refund. Showclix informed me that they had no knowledge of the performance they said they had to get in contact with the promoter. I asked what their procedure was and how can I get my money back I then got hung up on by the representative. I called back and they informed me I would receive an email about how to go about getting my refund. it is now 5/20/2015 and I have not gotten a refund nor been contacted by anybody. I have reached out to showclix and have gotten nowhere still.Desired Settlement: I would like my $131 back. I would like showclix to have a Refund process procedure to in place to avoid future customers refund delayed due to non communication between promoter and Showclix.

Business

Response:

The promoter of this concert holds all funds and is responsible for issuing refunds. We hold no revenue for this event.

Consumer

Response:

Review: Showclix wants to refund only the face value of tickets purchased for a cancelled concert and not the fees that were assessed to each ticket. They state that it wasn't their fault concert was cancelled but it wasn't mine either. Any fees showclix should receive for setting up tickets sales for a production company should be the responsible of that company and not fall on the shoulders of the ticket buyer.Desired Settlement: I would like showclix to return to me all monies that I spent on the 8 tickets I purchased which amounts to $492.16.I would also like it to be noted that this company has shady practices are not to be trusted. A person shouldn't have to go through all these changes to get their own money back when services were not rendered.

Business

Response:

Our terms of service clearly state that in the event of a refund it will be for face value only. It is at the discretion of the event promoter to cover the full value of the ticket, and this promoter elected not to do so. I've attached a screen shot of our terms of service, which the customer had to agree to prior to purchase.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: [redacted]As a recent victim of [redacted] 2015 ticket purchasing I have had the unfortunate introduction to showclix and their failure to work with large #'s of buyers online.

The [redacted] 2015 site stated that they were using showclix because they stated that showclix could handle the high volume of ticket buyers expected to purchase tickets.

FAILED... the queue I was directed to was busy for over 2hours and 39 minutes, this is the time it took me to actually get to the site only to find that tickets I wanted were no longer available.

Now, they say, there was an overwhelming # of ticket buyers, if I stayed online, did not hit refresh and was patient, I would be next. What happened? People who got online clicking on the same link, were directed to another server and able to purchase tickets! A large portion of tickets found themselves on [redacted] and [redacted]! I happened to be one of those people who was directed to a server that seemed to be the busiest and by the time I got to the site all the tickets I wanted were gone.

showclix had the same situation in 2012 with selling tickets to [redacted], 2014 & again in 2015 where they in their way, tried to blame volume but in using their own statements, they were specifically hired to be the vendor because they could handle the volume.. This was also the statement made by [redacted] when they said that they were using this new vendor, showclix...Desired Settlement: I want to purchase two (2) 4-day passes and one (1) Sunday pass for a child to attend [redacted] 2015 in October. I have shared this information with [redacted], Revdex.com in NY (a complaint against [redacted] for the problem this new vendor caused).

Business

Response:

We regret that not everyone who wanted tickets was able to purchase them. As the press release stated, there were nearly 4 times as many people online wanting to purchase tickets as there were tickets available at the moment they went on sale. While we understand it is disappointing to not get the tickets you want, the odds were not favorable even in the most perfect circumstances.We have no financial transaction with the complainant, so we ask that this case be dismissed.

Consumer

Response:

Review: I bought tickets for an events and when I got there was told they were invalidDesired Settlement: just want refund of 38.08 that I paid

Business

Response:

We take Revdex.com complaints very seriously. This customer contacted us at around 10:15 am EDT today to let us know about this issue and we promptly reached out to the promoter of the event to find out what happened. We have yet to hear back, but as soon as we do we will contact the customer. Filing a Revdex.com complaint without even giving us a chance to rectify the issue, which was not caused by us, is unfair.Thank you,[redacted]Risk ManagerShowClix

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I set up an account over a year ago. The ticket sales never generated any income until our event in May. I requested in APril and May that my account information, billing information, and check payee information be changed. I was asked to send it from the email I created the account with - which I am not sure if I did or not as I do not have access to emails from April on our business account (due to change of accounts). Either way I never received the check. Mid June I followed up with the company and explained I never received the payment - they advised that the check was mailed out "5 days prior to them receiving my email" which logistically makes no sense. But in an effort to make this as easy as possible I requested a stop payment and reissue. The other day (August) I inquired again as I had not received the check. The company claims it was sent to the address and payee I requested (which I have questioned - however they have failed to provide me any information) and cashed. It turns out the check was cashed weeks before I requested a stop payment - and no one notified me of any different. THis company is very unorganized and extremely difficult to deal with. They are forcing me to handle the trace of this check and reimbursement of these funds. While providing very little information or concrete assistance and claiming no fault or error.Desired Settlement: I would like the replacement of the funds $330.0 to our company and showclix can attempt collection of the misissued check.

Business

Response:

We have provided information to Ms. [redacted] on when the check was cut, where is was mailed, when it was cashed, and who cashed it. She provided the information on to whom the check should be made payable and where it should be mailed when she signed up for an account. She sent an update from an email not registered to her account, which we informed her we would not accept and ignored. She did not follow up for one month, at which point a check had already been cut, mailed to the address she previously registered, and cashed by the organization she requested the check be made payable to. This is entirely her mistake and ShowClix is in no way responsible. She claims that we have provided her no information, but I would be happy to forward the more than 20 emails where we detail everything from the check # to the date it was deducted from our bank account. Since we were not in error sending the check to the address we were provided, we will not provide her another check. She refuses to contact the organization where the check was mailed to seek reimbursement, even though this was her fault. We accept no responsibility for this issue and have nothing further to assist her with.

Review: My husband and I purchased tickets in advance of the "alleged" Texas Casino Ship that was to leave from [redacted]. The ship has never arrived, we were advised of the multiple delays and offer to refund, but we kept holding out that the ship would get here and we would be able to sail on it. We have now given up on that and have requested a refund multiple times with multiple "non-responses" and promises to refund if we just give them our credit card number again so that it can be credited back....however, the program that was needed wasn't running so they were to call back. That call never came.Desired Settlement: We would like a check from this company. I do not trust them again with our credit card information.

Business

Response:

Hi, we actually have to call our credit card processor to enable a standalone credit feature because these sales are so old (some over a year). We fully intend to refund this sale, but have limited windows that this feature can be enabled. The next batch of refunds will be processed next week and the customer will hear from us.Thank you,Joe M[redacted]

Consumer

Response:

Review: A convention is coming up near me, and I excitedly pre-ordered about $80 worth of tickets for a three day weekend. Now, nowhere on the purchasing page does it mention that I would be charged immediately for a preorder, but I found out recently that I will be entirely unable to take off any amount of time from work, and called the company moments ago to receive a refund, which they denied, but the rep recommended that I attempt reselling the tickets, something that they themselves warn against on their well-hidden policy page in saying "ShowClix in no way condones the unlawful resale of tickets. Any unlawful attempt to resell tickets purchased through ShowClix will result in ShowClix terminating those tickets without compensation, as well as the customer being barred indefinitely from use of any ShowClix services.". Now, I assume that because I received no goods nor did I receive a service, yet they took $80 of mine and posted nowhere on the convention's website or on the purchasing page that they think it ethical to retain money for a service that won't be utilized, that my money, an amount equivalent to 10 hours of work for me, should be refunded.Desired Settlement: My $79.50 is all I ask for.

Business

Response:

To whom it may concern,