Sierra Lending

7/20/
Revdex.com of San Diego
Viewridge Ave #
San Diego, CA
RE: Complaint #***, *** ***
To Whom It May Concern:
We are in receipt of your letter dated 7/15/regarding the complaint of *** ***Thank you for the opportunity to respond
We received an
application for *** *** dated 5/22/The contract for $was signed on 5/22/at 9:08am CSTWe would like to resolve the issue with Mr*** and close his account as soon as the principal amount that was lent is returnedTo date, Mr*** has paid $We have successfully cancelled the upcoming scheduled payment of $that was to be withdrawn on 7/21/We would like for Mr*** to contact us as soon as possible in order to schedule one final payment of $If Mr*** does not schedule a final payment by 7/31/2015, his account will resume being debited in accordance with his contractMr*** may reach one of our client service representatives at 1-855-556-9477, or via email to [email protected]
Regards,
Sierra Lending
cc: *** ***

Revdex.com of San DiegoViewridge Ave #200San Diego, CA RE: *** ***, ID#***To Whom It May Concern:We are in receipt of your 3/22/letter regarding the complaint of *** *** and her rejection of our responseThank you for the opportunity to respond to her rejection.We would like to apologize for the inconvenience that Ms*** experiencedWe have template emails that our agents send through the client portal that houses our application dataThere are multiple email templates for several different situationsEmail templates can range from Application Received, Collection Notices, Reactivation Special Offers, etcTwo of the email templates are for Waiting on SignaturesOne is for the original contract once the application is received, and the other is for after the loan is funded whenever a customer requests to make changes to their original loan payment scheduleIt appears that the agent that was assisting Ms*** after her loan was funded, sent her the wrong email, which has "Sign now to receive your funds." as the email subjectHowever, the link in the email requesting the signatures should have displayed the correct payment arrangements either way.In an effort to resolve Ms***’ complaint, we have decided to issue Ms*** a refund of $A check will be sent to Ms*** home and should arrive in about a weekWe hope that Ms*** will find this to be a satisfactory response with regards to her complaint.Sincerely,Sierra Lending

10/21/ Revdex.com of San Diego Viewridge Ave #San Diego, CA *** *** * *** *** *** *** Dear Sir or Madam: We are in receipt of your 10/11/letter
regarding the complaint of *** * ***Thank you for the opportunity to respondSierra Lending values Ms*** business and regrets that she is dissatisfied with our services. Short term credit in not an inexpensive way to borrow funds and is not suitable for long-term borrowing needs Ms*** account has been closed/charged off with us since 5/1/and sent to a third party collection agency for non-payment. We have not been in contact with *** *** since then. We believe *** *** complaint is with the third party collection agencyIf you have further questions you can reach one of our customer service agents at *** Regards, Sierra Lending

Dec4,
">
Re: *** ***, ***
Dear Ms***,
We are in receipt of your letter to the Revdex.com
Sierra Lending Company, LLC values your business and regrets that you are dissatisfied with our services. Short term lending is not an inexpensive way to borrow funds and is not suitable for long-term borrowing needsIn an effort to resolve this matter, we have waived the remaining balance due on your accountThe above referenced account with Sierra Lending has been paid in full as of Dec4,
If you have any further questions please call our office at
Regards,
Sierra Lending Company, LLC

July 28,
"">
Re: *** *** ***, ***
Dear Ms***-***,
We are in receipt of your letter to the Revdex.com
Sierra Lending Company, LLC values your business and regrets that you are dissatisfied with our services. Short term lending is not an inexpensive way to borrow funds and is not suitable for long-term borrowing needsIn an effort to resolve this matter, we have waived the remaining balance due on your accountThe above referenced account with Sierra Lending has been paid in full as of July 28,
If you have any further questions please call our office at ###-###-####
Regards,
Sierra Lending Company, LLC

10/21/
Revdex.com of San Diego Viewridge Ave #San Diego, CA
"margin-bottom: 0.0001pt;"> *** *** * *** *** *** *** Dear Sir or Madam:
We are in receipt of your 10/11/letter regarding the complaint of *** * ***Thank you for the opportunity to respondSierra Lending values Ms*** business and regrets that she is dissatisfied with our services. Short term credit in not an inexpensive way to borrow funds and is not suitable for long-term borrowing needs Ms*** account has been closed/charged off with us since 5/1/and sent to a third party collection agency for non-payment. We have not been in contact with *** *** since then. We believe *** *** complaint is with the third party collection agencyIf you have further questions you can reach one of our customer service agents at *** Regards, Sierra Lending

To whom it may concern,We are in receipt of your 2/6/ letter regarding the complaint of *** *** ***We sincerely apologize for the delayed responsePlease mail all future complaints,and forward any/all currently unanswered complaints to the following
address:*** ***
** ***
*** *** ** ***With regards to Mr*** complaint, Sierra Lending values his business and regrets that he was dissatisfied with our services.Since his complaint to the Revdex.com,Mr*** has paid his loan off in fulland taken out another loan on 1/26/Again,we apologize that he was having difficulty reaching ourcustomer service department.Regards, Sierra Lending

12/22/
Revdex.com of San Diego
*** *** Parkway, Suite ***
*** City, ** ***
Re: *** R ***, Case Number ***
Dear Sir or Madam:
We are in receipt of your 12/18/letter regarding the complaint of Ms*** ***
Sierra Lending values Ms***’s business
and regrets that she is dissatisfied with our servicesShort term credit in not an inexpensive way to borrow funds and is not suitable for long-term borrowing needs
After reviewing Ms***’s account we have decided to waive the remaining balance and close her accountIf you need further assistance you may reach one of our agents at 1-855-5***
Regards,
Sierra Lending

1/26/
Revdex.com of San Diego
Viewridge Ave #
San Diego, CA
Re: *** * *** Case Number
Dear Sir or Madam:
We are in receipt of your 1/20/email containing the complaint Mr*** *** to which this letter respondsThank you for the opportunity
to respond
Sierra Financial values *** *** business and regrets that he is dissatisfied with our servicesShort term credit is not an inexpensive way to borrow funds and is not suitable for long-term borrowing needs
We have reviewed the phone call between *** *** and our client service representative that took place on 11/30/*** *** was made fully aware as to how each of his loans workThe representative informed *** ***, “Each loan carries a 30% finance fee per due date which does not apply towards the principal balance, and in order to schedule to pay down or pay off your principal balance you must contact customer service no less than three business days prior to your due dates.“ *** *** was read the terms and conditions for each loan separately and was asked if he had any questions afterwardsThe representative informed *** *** that he can pay off this loan whenever he decides, however the loan will automatically begin to pay itself down by 5% of the original principal balance beginning on the fifth due date in addition to his regularly scheduled finance fee until the principal balance is paid in fullThe representative confirmed for a third time that *** *** had a clear understanding on how his loans work before finalizing his loan agreementsLastly, *** *** agreed to the terms of his loans when he signed his loan documents
We would like the opportunity to work with *** *** to bring his account currentWe advise *** *** to contact a member of our collections department directly at *** in order to schedule payment arrangements
Regards,
*** *** ***

Hello thank you for your assistanceI wanted to update this complaint as Sierra lending did respond to my Revocation of authorization to debit my account email, which they honored noting I still owe a balance of over $Their email stated they will not withdraw from my bank account. I have
this on a different email, if you need it for your files, I can forward it. Thank you again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Sierra lending depbited my account in the amount of $today overdrawing it on 07/22/I filed fraud charged with my bank
Regards,
*** ***

12/29/ Re: *** ***, Case Number *** Dear Sir or Madam: We are in receipt of your 12/20/letter regarding the complaint of *** ***Thank you for the
opportunity to respondSierra Lending values Ms***’s business and regrets that she is dissatisfied with our services. Short term credit is not an inexpensive way to borrow funds and is not suitable for long-term borrowing needs. After reviewing the call recordings, we have confirmed that the terms and conditions of the loan were explained to Ms*** in detail by one of our agents prior to her accepting the loanMs*** said she did not have any questions over the terms and conditions of her loan after the agent explained them to her Additionally, the terms and conditions of the loan are explicitly detailed in the contract that Ms*** signed prior to receiving her loanAll payments have been taken in accordance with the contract that Ms*** signedMs***’s account is currently in Accounts Recovery due to a returned item on 12/8/We would like the opportunity to work with Ms*** to bring her account current. Ms*** can reach one of our client service representatives at *** to schedule payment arrangements Regards, Sierra Lending

Oct31,
"">
Re: *** *** ***
Dear MsPerdue,
We are in receipt of your letter to the Revdex.com
Sierra Lending Company, LLC values your business and regrets that you are dissatisfied with our services. Short term lending is not an inexpensive way to borrow funds and is not suitable for long-term borrowing needsIn an effort to resolve this matter, we have waived the remaining balance due on your accountThe above referenced account with Sierra Lending has been paid in full as of Oct31,
If you have any further questions please call our office at
Regards,
Sierra Lending Company, LLC

4/23/
Re:
*** ***,
Case Number ***
Dear Sir or Madam:
We are in receipt of your 4/17/letter regarding the complaint of
*** *** to which this letter responds
Sierra Lending values your business and regrets that you are
dissatisfied with our services. Short
term lending is not an inexpensive way to borrow funds and is not suitable for
long-term borrowing needs.
The bank we use processes our transactions for Sierra
Financial all at once, which includes DBA’s: Iggy Loans, My Quick Funds,
Lend Me Now, and Sierra Lending. There is no way for us to delineate the
description of the transactions beyond one company and the decision was made to
use IggyThis has since been changed to read Sierra, the name for this entire
portfolio of companiesThe $debit you are referring to was applied towards
your loan with Sierra Lending in accordance with your contractIn an effort to
resolve the situation, and as a gesture of goodwill, Sierra Lending has waived
your remaining $balance and marked your account as Paid in Full
Regards,
Sierra Lending
cc: *** ***

On November 18, 2018, I logged into my checking account to pay bills. I noticed a debit in the amount of $165 from Sierra Lending. I wasn't sure why I was debited that amount, so I backtracked and observed that Sierra Lending placed $500 into my account.

I never authorized them to put money into my account. I went and checked old emails, and saw that on 11/06/2018, they sent one stating that my application was received, and that they must speak with me before any funds are deposited. I never spoke with anyone from Sierra Lending, much less authorized them to deposit money.

I filled out an application to see what the rates would be, and once I saw how expensive they would be, closed out the window. I never accepted the loan, signed for a loan, nor gave permission for any loan.

I called the company and supposedly spoke with a manager. I advised him that I would pay back the $500 since it wasn't mine. I advised him that since $165 was already taken out, I would immediately pay the remaining $335. He advised me that I would have to pay the entire $500 back, and they would keep the $165.

I explained to him that was unacceptable, that the money was never authorized to be deposited into my account. I went to my Credit Union and they advised they would send back the $500 to Sierra Lending, and would credit me back the $165 that was taken.

This company fraudulently placed money into my account without my permission. I never once spoke with anybody from Sierra lending and agreed to the loan.

I will pay back the $500, but I will not pay a penny more.

Took out alone 4 weeks ago for $600.00 with a reduced finance fee special im 1st scheduled payment I made was half the loan amount $317.50 which I was told was half of my loan payed off...I then paid finance charge of $125.50 the following pay period. I called today and was told to pay off $523.. ? I was told both payments I made were finance fees only That makes no sense im complaining to BBB on this matter if its not properly resolved right away. .I was told the 1st 4 payments no matter the amount is finance charges only so..in other words one of payment could have been for $559.00 during this 4 payment rule and I will still owe $600 something is terrible wrong and down right criminal

I took out a payday loan with this company and somewhere along the line I got behind on my payments. In order for them to stop automatically deducting money from my account I had to close it. I then contacted a debt management company who made payment arrangements with Sierra Lending. I had the entire debt almost paid off and missed one payment. They sent it immediately to a 3rd party collection service who now says I owe $3000. They call my relatives and my place of employment and threaten me. They will not mail me anything detailed in writing about this debt and how to settle it for what I actually owe, which is no more than a few hundred dollars at the most.

I am very upset emotionally and in financial hardship due to my loan with Sierra Lending. I borrowed $700 and have already paid them over $2000. I lost my job and couldn't make my payments, they couldn't work with me on losing my payments. Then they withdrew an insane amount of $680 that I did not authorize. When I called them back to try to get it back or make sure that my account is paid off they told me I still owed $780. Everytime I called I got the same agents that were very rude and condascending, they called me debtor and stated they would never be in my position because they would never borrow more than they could pay back. I was brought to tears. They would not transfer me to a manager and they made notes on my account stating that I was very rude and cussed, I dropped the f word one time mid sentence then got hung up on. I had to call from a different number because I couldnt get through on my phone which was very suspicious. They state they can't access my information because a 3rd party agency has my account but then the absent was able to access the collection agency's comments about me being rude and cussing and the $700 and $560 withdrawal say Sierra Lending on my bank statement. I will not accept the response that my complaint is with the 3rd party agency and not Sierra Lending. I want my last payment of $560 returned that was withdrawn on 6/23/18 and my account closed, paid in full. You already have over $1000 in interest. I would select no stars if I could.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
"">complaint # [redacted] this is in response of sierra lending I read there letter but, they still missed the point when I signed up for the loan they did not fully go over the contract and especially about the interest rate which is ridiculous something needs to be done about that, not just me but other customers
Regards,
[redacted]

May 22,
">
Re: [redacted], SRA #[redacted]
Dear Ms[redacted],
We are in receipt of your letter to the Revdex.com
Sierra Lending Company, LLC values your business and regrets that you are dissatisfied with our services. Short term lending is not an inexpensive way to borrow funds and is not suitable for long-term borrowing needsIn an effort to resolve this matter, we have waived the remaining balance due on your accountThe above referenced account with Sierra Lending has been paid in full as of May 22,
If you have any further questions please call our office at [redacted]
Regards,
Sierra Lending Company, LLC