Verizon Wireless

Tried to speak with a customer service representative and they kept putting me on hold for minutes at a time

Complaint: ***
I am rejecting this response because: Its not what was advertised.
Regards,
*** ***

So I've been a Verizon wireless customer for almost yearsI've been in the military and travelI occasionally have to suspend my line and get a T-Mobile pre pay account cause Verizon international plan is probably the lousiest out thereI am also enrolled in paperless billingI recently got back and wondered why Bill has gotten so high Between the always rising prices for different size data plans and everything is one reason but then I noticed government taxesI have not lived or I should say been stationed in Louisiana in over three yearsHowever I have been charged taxes and everything else from Louisiana this entire timeAre used to be one of those I just paid my bills, but for some odd reason I decided to look into it and that's when I noticedI called and told them and had to get my information switched over to be correct because I live in a state now they have no sales taxSo I've been charged almost an extra $per bill for the past years I have military documentation and orders stating and proving that I have not and do not live in LouisianaAnd all my phone numbers have been updated per state that I've lived inI asked if it's anything that could be done about previous bills and I was told no and then I said OK what about this bill again I was told no that I just had to pay it and I shouldn't worry about it anymore because now it's correctI'm thinking that's a few hundred dollars added up over timeI cannot wait January Will be my last month with VerizonI will be switching over and I advised everyone that I work with and soldiers underneath meTo stay away from VerizonAnd another thing while I'm on itThe last time I had to suspend my line due to a deployment The guy at the store cancel my line and therefore I got charged $in which I paid to stay I will customerBecause customer service said there was nothing they could do and they refused to help me when I got another account Can't wait till February switching over to ATT

As a one-time exception, the Executive Office sent a *** to MrE*** and he was advised going forward troubleshooting is requiredHe was satisfied with the resolution and had no other concerns

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, ***

Thank you for allowing Verizon Wireless the opportunity to respond to the complaint forwarded on behalf of Mr*** ***Verizon Wireless sincerely regrets any dissatisfaction this matter 11px;">may have caused. Upon review of Mr***'s account, on January 22, 2015, his lines of service were disconnected. Mr*** contacted Verizon Wireless requesting copy of his final billing statementMr*** had five Edge Agreements still active and billing monthlyMr*** was sent a final billing statement for his service; however, Mr*** wanted a statement that included his final Edge Agreement balances. I spoke with Mr*** on April 24, 2015, regarding his concernsI advised him I would submit a buyout request for his agreementsI informed Mr*** this will bill the remaining balance of $1,to his next invoiceMr*** requested a copy of the next invoice and the previous two invoices to be mailed to him togetherI advised I would print and mail the statements when ready. Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have causedIf you have any further questions or concerns, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 9:AM and 6:PM PT

Customer requested an explanation of the final billAn email was sent explaining, on 8/17/16, the current balance owing was for $and did not include Early Termination Fee'sThe final bill includes these fees

Initial Business Response /* (1000, 5, 2017/01/13) */
I'm *** *** owner of Vanzandt's Affordable AutoOn 11-16-Mrs *** *** had repairs done to her car and after other repairs we noticed that she had a noise coming from a the front of engineWe diagnoised the problem at no charge as a
bad idler pulleyOn 12-23-Mrs *** dropped car off before we opened and left a letter in our drop box stating to fix a power steering bearing (Which is the power steering pump)We installed a new p/s pump w new fluid and it's was a little noisy due to air in the system which after driving will 90% of the time will stop although it did still have a bearing soundOur shop closes every year on the 23rd of Dec untill Jan the 2ndFor our vacation and hoildaysOn the 9th of Jan on a Monday I received a letter from Mrs.*** *** stating she was giving me 10days to make this correct before she took action, I called her as soon as I got her complaint and I called her but I had my information confused with another customer and left her the wrong message on her answering machine.then Tuesday I called and left her a message and did the same serval times Wednesday,wensday eveing I received a letter from Revdex.com and Thursday she finally called meI felt bad after reading her letter and I decided then to refund her money back to her and giving her a new p/s pump since I forgot what I told her wks prior to this repairI explained I had forgotten and I just done what her letter stated to doShe said she would be satisfied with the refund and would try to tell Revdex.com not to file this in hopes it would not drop my A ratingI take pride in our business rating and making customers happyI had a different tech work on her car otherwise we might not of put on a p/s pump as she requested.Ive sent her a check with a full refund
Initial Consumer Rebuttal /* (2000, 7, 2017/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1*** *nd find that this resolution is satisfactory to me
Regards,
*** ***- ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***2, and find that this resolution is satisfactory to me
Regards,
*** ***

March 13,
I am writing in response to the complaint forwarded on behalf of Ms*** ***In the complaint, Ms*** explains that orders were fraudulent placed on her accountShe requests her contract is cancelledVerizon Wireless appreciates the
opportunity to address Ms***’ concerns
Verizon Wireless is dedicated to preventing fraud and to handling all cases of confirmed fraud in a responsible mannerA review of the account confirms that three lines of service were determined to be added fraudulentlyWe have cancelled all the lines of service and have refunded all charges that resulted from the fraud
I spoke with Ms*** to address her concerns and the above findingsShe indicated she wanted to cancel lines that were not related to fraud due concerns she had with how the fraud was handledIn an effort to demonstrate good faith, I offered a $credit to the account and she declinedI advised we are unable to offer to cancel the contractShe understood our position and had no other questions
Should the Revdex.com or Ms*** have any questions regarding this response, please contact me at ###-###-#### between the hours of 9:a.mand 6:p.m(PST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-####
Sincerely,
*** ** Executive Relations

Account records show on June 9, 2015, a price plan change was self provisioned on Mr***'s wireless account changing his price plan from the More Everything Megabyte plan to the 11px;">More Everything 100Gigabyte planSelf provisioned changes are those that are setup or completed via the user’s wireless handset or data deviceNo remarks indicate that any Verizon Wireless representatives accessed or made any changes to Mr***'s wireless accountNo Verizon Wireless errors were discovered regarding the plan change that was processed on his account. I spoke with Mr*** on June 25, 2015, in regards to his concerns and the above findingsAs a courtesy, I offered to change Mr*** back to his previous price plan and apply a credit adjustment to his wireless for the difference between the price plans which he acceptedMr. *** expressed his satisfaction with the resolution provided and had no further questions. Should the Revdex.com or Mr*** have any questions regarding this response, please contact me at ###-###-#### between the hours of 7:a.mand 4:p.m(MST), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-####

August
19,
"Arial","sans- serif"1em";">
This letter is in response to the recent complaint filed by *** *** received
by Verizon Wireless
***
*** contacted the Executive Office of Verizon Wireless via the RevDex.com in regards to an Edge agreement on mobile number ###-###-####
that was never cancelled when the equipment was returned
On
August 4th, I was able to view and access Ms***'s August 1st,
invoiceAs of August 4th, I have applied a credit totaling $for
the forced device payment plan buyout that appears on the August 1st, invoice,
as agreedI sent an email to Ms*** to finalize and confirm the
resolution of her concernIn my email to Ms*** I informed her that she
now has a credit balance of $that will carry over and apply towards her
September 1st, invoiceMs*** is satisfied with the outcome and
resolution of her concern
Verizon Wireless appreciates the opportunity to respond to concernsIf
you have any further questions or concerns, you may contact me
directly at ###-###-#### Monday through Friday between the hours of
8:AM - 5:PM Eastern.
Sincerely,
***
S
Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

The Family Base is supposed to allow parents to control family usage, but its data limits feature does not work as advertised I subscribed to the Family Base plan several months ago I set the data limit on my daughter's line, but I got an overuse charge in my last bill I got similar charges a few times in the past, but I figured they fixed the problem I recently called and after several minutes with one customer support rep telling me repeatedly that I hadn't subscribed to Family Base, a second one told me that Family wasn't available with my calling plan, they finally told me that they can't stop data usage during a "session" and that I would have to call them each time that happened to reverse the over charge How likely is it that someone will be in the middle of a "session" as they exceed the limit? Why don't they just shut it off as I requested? Apparently, they're also unable to automatically resolve this known problem without putting me through the repeated customer support hassleI reported it to the FCC and Verizon told both of us the same story The FCC bought it and close the complaint -- pretty much confirming my expectations about the FCC So now, I'm stuck in a contract where I'm supposed to be responsible for my side of the contract, but they don't have to Family Base is starting to look like a gimmick with services that Verizon can't reliably deliver It's probably time to jump ship

I canceled my contract after the year limit was up in June ,I was called in July about edge phone I owed money onGot in contact with Leslie on July 28, who explained I had to pay off the phone in order to successfully have everything from my contract paid offI paid the remaining $I was told I owed for the edge plan since I no longer was on contract with Verizon and no longer using the phoneOctober rolls around and suddenly I owe and another for a phone I believed I had paid off and was no longer in use because I was told on July 28, that after I paid the I would be done and all lines would be disconnected and I would no longer have to deal with VerizonIn conclusion I'm being asked months after I believed I was done with Verizon to pay more! Makes no sense

WORST CUSTOMER SERVICE EVER!!!! Beware - you will wait on hold for hours with no solution They couldn't care less about you as a customer and are only out to get your money They charge you fees you shouldn't be charged for and if you cancel your service mid-month you have to pay for the WHOLE MONTH EVEN THOUGH YOU DIDN'T HAVE SERVICE!!!!! Talk about horrible ethics I will never again do business with Verizon and will be sure that no one else that I know does either!!!!!!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please see attached
Regards,
*** ***

Verizon Wireless Attn: Executive Relations *** *** *** *** ** ***
April 26, Ms*** ***Revdex.comWhitehorse Hamilton SqRdTrenton, NJ
RE: Complainant: *** *** Case Number: ***
Dear Ms***:This letter is in response to the recent complaint filed by *** *** received by Verizon Wireless on 04/22/Upon receipt of this complaint a review of account number ***-was completedMs*** indicates that the others numbers on her account are also having device related concernsMs*** indicates that Mobile number *** is experiencing issues with disconnecting his callsMobile number *** is completely blank and unresponsiveMobile number ***is experiencing issues with dropped calls, sending messages and email updatesOn April 5, 2016, our records confirm that no other device user has reported these concerns to Verizon or gone through the appropriate troubleshootingWe advised Ms*** that the same protocols would be followed in that troubleshooting must be performed and a warranty replacement could be issued if necessary After speaking with Ms*** I explained this to herI advised that I could have technical support contact everyone individually but would need everyone's schedule to do soIt was decided the best course of action was to have each user contact customer service directly for technical supportMs*** advised she would have her sister and parents contact technical support individually for further assistance In addition, Ms*** indicated that her upgrade date had changed as a result of the new device that the Executive office provided to herDue to the agreement made by her and the previous Executive Relations Analyst, I removed the upgrade date extension to align with the agreementMs*** advised that her bill increased by $and wanted to know further information on the reasoningWe educated MS*** on the unlimited data plan increase and that she was notified on her October 18, invoice about the changes Ms*** indicated that she was satisfied with the responses provided and that she would look further into the data increase and would contact me should she have additional concernsNo additional changes were madeVerizon Wireless appreciates the opportunity to respond to concernsIf you have any further questions or concerns, you may contact me directly at *** *** ***Monday through Friday between the hours of 9:AM - 5:PM ET. Sincerely,
*** ** Executive Relations
CC: *** *** *** *** **
*** ** ***

First of all, the contract was for month, thus I completed out of the Second I had just paid my Verizon bill prior to going into Metro PCS office I did not port out my numberMy Verizon bill was paid up till December 23, Metro PCS offers me a trial of unlimited text and hour of talk time for days I did this on 11/27/I returned to the metro PCS office three days later on 11/30/ When Verizon ended my service I called Verizon from the metro PCS office to clarify the issue and was told they would not reinstate my service, in addition I was told I could not speak with a supervisor I have attempted to clarify this issue with Verizon but to no avail Again my bill was PAID in fullI went to Metro PCS to check out optionsNothing more In addition my version is charging me early termination fee of dollars!! Again, I did not ask to be terminated Verizon chose to terminate my service month before my contracted ended I am asking for the fees to be waived and my iPhone unlocked( explainion on the unlock was contradictory)
Complaint: ***
I am rejecting this response because:
Regards,
*** ***