Verizon Wireless

Verizon Wireless is the biggest scam artist on the face of the earth They place erroneous charges on consumers bills in hopes that they dont see them on the itemized billVerizon Wireless keeps their customers on hold for hours on end in order to frustrate and hang the phone up so they dont end up rectifying their situations This is the most worthless company on earth and needs to be broken up due its monopolization of the marketplace

I am writing in response to the complaint forwarded on behalf of Mr*** ***In the complaint, Mr.*** explains an account was set up with his personal information without his permissionHe requestsVerizon Wireless confirm he does not owe a balance for this accountVerizon
Wireless appreciates theopportunity to address Mr***’s concernsA thorough account review reveals on December 17, 2014, an iPhone Plus was purchased for mobilenumber ###-###-#### with a Verizon Edge AgreementOur records indicate Mr*** contactedVerizon Wireless Indirect Retailer Car Toys on December 17, 2014, and advised he did not giveauthorization to set up this accountOn January 22, 2015, the mobile number ###-###-#### wasdisconnected.I spoke with Mr*** regarding his concern and the above informationI advised him I applied a creditof $to the account for the monthly service chargesMr*** will see this credit appear on theApril billing invoiceMr*** expressed satisfaction with the resolution provided.Should the Revdex.com or Mr*** have any questions regarding this response, pleasecontact me at ###-###-#### between the hours of 10:a.mand 7:p.m(PST),Monday through FridayFor other account related issues, please contact Customer Service at (8*** ***-***.Sincerely,*** *** H.Executive Relations

TheExecutive Office spoke with Mr*** on March 26, 2015, and apologizes for any inconvenience thismatter may have caused. Mr*** wasadvised of the details of his calling plan and the monthly access charge. An email was sent to Mr***
outliningthe monthly cost of the calling and the contract end date for each of the lineson the accountThe customer expressed satisfaction with the resolutionVerizon Wireless appreciates theopportunity to respond to all concernsIf there are any questionsregarding this matter, *** *** may contact me toll free at *** extension 2143776, between the hours of 9:00am and 6:00pmEST, Monday through Friday.Sincerely *** **Verizon WirelessExecutive Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Reginald D***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

On April 1, 2015, I spoke with Mr*** *** and apologized for the inconvenience that he has endured regarding the informationprovided regarding the Verizon Edge ProgramI educated Mr*** regarding steps taken to resolve his concern regarding the Verizon Edge ProgramFor customer
satisfaction I was able to process an early edge buyout for the customer, allow him the opportunity to upgrade his equipmentMr*** stated that his concerns have been addressed and he is currently satisfied with the resolutionVerizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have causedMr*** has no further concerns and Verizon Wireless Executive Offices consider this matter closedIf you have any further questions or concerns, you may contact me directly at ###-###-####, Monday through Friday between the hours of 8:AM and 5:PM ET

I moved to Verizon from Sprint two months agoIt was a mistake Please be careful in regards to Verizon and their overage schemesWhen I purchased my phone the sales rep offered me a great deal on an additional tablet Both the tablet and the phone uses data The first month I only used 1/10th of the data During the second month my tablet was inadvertently moved to 4G even though I have wifi Once the phone moves off a wifi network and starts using 4G you will be sent a notification text asking you to pay $to add data If you don't, Verizon will automatically charge you $for an additional gig of data AUTOMATICALLY The system does not give you the option to just shut down the data.(by default)
I encourage anyone switching to Verizon to be extremely careful and take the time to understand your phone and the ramifications of using the Verizon 4G network Truthfully, if I had to do it again I would have stayed with my previous provider I have found them to be much more flexible when it comes to reasonable overages credits especially during the first few months of acquiring and learning a new phone and it's options I'm looking forward to completing my contract so I can move back to my old providers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:this resolution is **tisfactory to me
Regards,
*** ***

Oliver E***(11:18:37): hi my bill went from to and when I changed form *** I was avoiding the payment of over 210, can you add some discounts to my account so the payment is back to 210?
Oliver E***(11:19:15): and my next will is showing it will be Oliver E***(11:19:21): ok let me find this information
Oliver E***(11:19:33): xxxxxxxxxxx is the phone in file
Oliver E***(11:19:46): Account Number:
3x4-xxx-257-xxxx-2x
Valerie(11:20:32): Thank youPlease allow me a momentValerie(11:22:42): Thank you for your patienceI am looking over your account nowOliver E***(11:23:20): great thxs
Valerie(11:24:50): Thank you for your patienceI am looking into lowering your billing for youValerie(11:26:30): I am sorry, with keeping your services the same we are unable to lower that base bundle priceOliver E***(11:27:12): when can we cancel the service, what are the steps?
Valerie(11:28:47): Your contract end date is 10/01/You can cancel services online, by phone or by chatValerie(11:29:02): If you cancel before that end date there will be an early termination feeOliver E***(11:30:04): better to do that than spending a month, when I was promised to have a lower bill than comcast
Oliver E***(11:30:11): not hapy
Oliver E***(11:30:22): whats your ID number?
Oliver E***(11:30:39): happy*
Valerie(11:31:19): I am sorry about that and am sorry for the frustration this has caused youFor security purposes I am unable to give my ID number, but you can use the chat ID as a reference to our chatOliver E***(11:31:55): **SSN**ok will double check this
Oliver E***(11:32:14): can you escalate this to a supervisor?
Oliver E***(11:32:31): I need someone that can give a solution
Valerie(11:33:01): I am sorry for any inconvenience that has been caused, allow me a moment to look at the billing and see why the increase occurredOliver E***(11:33:19): ok thxs
Valerie(11:35:24): That is no problem at allThank you for your patienceValerie(11:37:59): I see that there was a $discount for your TV that expired 3/31/Oliver E***(11:39:54): yes I see the bill, we can't pay http://screencast.com/t/I5XucWzUS$extra month that an increase of a 20% thats too much
Valerie(11:41:14): I do sincerely apologize and I do understand your concern with the increase of the billingI am sorry, but I am unable to add that discount back onOliver E***(11:42:12): yes that US$adjustment was so the account remain at $210, ok lets escalate to a supervisor, I can't go like this
Oliver E***(11:42:58): the contract was for 210, verizon is breaking the contract by making me pay over now,
Oliver E***(11:43:09): Escalate this chat pelase
Valerie(11:43:54): I understand that and that adjustment is for a promotion that did fall off of an accountYou are still receiving that adjustment monthly; however the promotion that fell off was stated on the bill of the date that it would fall off of the accountValerie(11:45:42): I am sincerely sorry that the promotion did expireOliver E***(11:45:42): escalate please, will not talk more about this if you can't solve it, need a supervisor
Valerie(11:45:52): Please allow me a momentOliver E***(11:45:56): thxs
Valerie(11:50:51): Thank you for your patienceI have conferred with my supervisor and since the bill does stated that the promotion was to expire then there would be no way to add that expired promotion back onto the accountThe expiration dates are displayed on your bill for your convenience to see what will expire and when that will expireValerie(11:51:47): I am very sorry for this inconvenience for the rise in price and do understand that this can be frustrating when you are paying a certain price and the promotions fall off; however, we are unable to add that backOliver E***(11:52:32): do you have any other promotion that you can add to my account?, will have to find other solutions as a 20% increase is not possible to pay form now on
Oliver E***(11:52:46): whats the supervisor name?
Valerie(11:53:16): I can check that again for youPlease allow me a momentMy supervisors name is MichaelOliver E***(11:53:51): I need him to be able to get a discount for any of the services, can't go from to Valerie(11:55:31): I understand that completelyI am trying my best to get you the best pricing that there is for you todayI also see that the Ultimate Entertainment Package was added also for $Valerie(11:56:01): I am sorry, there are no promotions currently available for your bundleOliver E***(11:58:11): should I call this VP for more information?
Oliver E***(11:58:13): VP customer sevice
Barbara T***
***
Her assistant
Cindy G***
cindy.g***verizonwireless.com
phone: ###-###-#### or ###-###-####
Oliver E***(12:00:02): whats the supervisor number?, I see by forums that you tier don't pass our requests to supervisors
Valerie(12:00:47): Please allow me a moment to get my supervisor for youOliver E***(12:00:52): because of this increase I can use this of the contract:
Oliver E***(12:00:57): Our Rights To Make Changes
Your service is subject to our business policies, practices, and procedures, which we can change without noticeUNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECTIF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOURE ACCEPTING THE CHANGESIF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER
Oliver E***(12:01:57): Because this 20% increase in the bill has a material adverse affect on me, I would like to cancel my contract without a termination feeOliver E***(12:03:32): *** *** will contact as well

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have called into customer service or more times about the same issue I am having with my phone and still I am unable to get anything resolved They keep making me do the same things including a reset on my phone every time I let them know the issue and yet, I still have the issue The last representative suggested a master reset And I told him I have done the reset already and I guess he thought that I didnt do the "master reset" because its different When he explained to me what it was, I told him that the last rep already had me do this but he claims that he didnt see it anywhere in the notes That doesnt make sense to me But he insisted on that and said thats the only option that I have to get my phone to work I then ask him, if I do the master reset and it still gives me issues then what? He says well since we have tried that, then I cant say But again, I have done it more than once Super frustrating!!!!! I guess I am just stuck with a ragedy phone, which btw is refurbished, for another year

Complaint: ***
I am rejecting this response because: By accepting it, the complaint would be closed, and while the gentleman from Verizon that assisted me was very helpful, as I told him on the phone I was driving, and could not clearly make sense of his generous credits versus what math I had in my head. at this moment, I still cannot see from the Verizon website a value of my future bill ( the proper amount)...when I was told over the phone that my next bill would be in the sixties, I knew that was not correct, and I told the gentleman that while I appreciated all he had done, I needed to get on the web and see the before the incident, the various permutations from Feb thru Feb 29, and then "the future"..since that conversation .things that I see on the web do not add up, so I do not want to close the complaint
What the respondent above didn't repeat is that the store salesman, in my opinion, took advantage of people in trouble. When I did speak with him, the salesman, on the phone during the emergency phone replacement, he was clear that all I was going to authorize was dollars to get her a new phone. then somehow, after he told me that I had to pay off the lost phone and authorize a new account holder, there was this FREE laptop dicussed at the store, but not with me on the phone, that once signed off on by the people in a pinch, had all kinds of contractual obligations. this is coercion under the guise of "Free", and while both Verizon central, and the store that aided me in Geneva Illinois seemed to want to remedy the situation, it doesn't hide the overall program of "strong sell, smoke and mirrors that hide a charge, etc. truly, as a consumer, I believe this is really, really poor business practice to hawk something free that isn't, at all. All that of course is venting, however, back to the point, I do not believe that all associated charges have been removed, since when I get on the web site, I do not see a full accounting that adds to the figure I believe is accurate
I am requesting this complaint not be closed for a few months until all credits/charges are reconciled, since it appears, from the web, that bills might take a few months to catch up to words spoken on the phone by the gentleman that was kind enough to work with me a few day ago.
No one wants this to linger, so I don't mind to close it, but only after Verizon dismisses all associated charges for this coerced sale, and charges me all future bills past the 14th of Feb, the same price I had just recently agreed prior to that
I do appreciate both your and Verizon's continued efforts to resolve this. Thank you and God Bless, Don Inman
Don *** *** *** ***
Regards,
*** ***

Verizon Wireless at the corner of Broadway and 79th in NYC, would not let me buy a Square Reader less the sales tax because I do not have a Verizon mobile number I had the sales tax exempt form and a debit card in the name of the 501ccorporation No, 'we'll help you' just 'we can't do it'Go somewhere else

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

This letter is in response to the recent complaint filed by Donna M*** received by Verizon
Wireless on 08/20/In her complaint, MsM*** is upset because she wants her phone
replaced because it keeps
shutting down.Upon receipt of this complaint, I completed a review of account number ***Our records
that MsM*** upgraded her device on 5/23/and the device has a one year warranty
through the manufacturer SamsungAs a resolution, I offered to replace the device under warranty
with a certified like new deviceShe understands the device cannot have physical or water
damage and she has to return the device to the warehouseTell us why here

All required DMV registration documentation was hand delivered to DMV on 2/8/Please see our DMV Clerk's comments:
Ok everyone this has been handled on February 8.*** personally walked this correction to a DMV field office.The deal was under Beach TransportationAt this point, the processing is going to be in DMVs hands which we have little influence onSincerely,
*** ***
Service Manager
BMW of El Cajon

Upon review of the account, MrH*** upgraded his two lines of service with the purchase of new Smartphones with
two-year contracts on May 31, Before this order was placed online, it is notated that MrH*** visited a Verizon Wireless retail store earlier that day and was informed that if he renewed his contract, he would lose his $out of contract monthly discountsHowever, MrH*** still placed the order online and his discounts were removedAccount remarks show that MrH*** called Customer Service on June 12, 2016, and he was advised that if he returned his new phones, the contracts would be removed and his discount would be restoredHowever, MrH*** did not return his devicesOn June 16, 2016, MrH*** spoke with Customer Service again and two new iPhone 6S devices were ordered with Device Payment Agreements in order to provide him with a different $monthly discountI have verified that MrH*** agreed to the Terms and Conditions for the new devicesOn June 21, 2016, the original two-year contracts were removed to accommodate the new Device Payment Agreements
I spoke with MrH*** to address his concerns and the above findingsIn an effort to provide a satisfactory resolution, I offered to remove the two Device Payment Agreements upon return of his two devicesThe devices were returned, and the agreements were cancelled on July 19, 2016, and a full refund was issuedI also discussed the New Verizon plan, which provides a lower line access charge if there is no contract, and he accepted the change to the New Verizon Plan Large 8GBMrH*** expressed satisfaction in the resolution provided, and had no further concerns
Should the Revdex.com or MrH*** have any questions regarding this response, please contact me at ###-###-#### between the hours of 10:A.Mand 7:P.M(PDT), Monday through FridayFor other account related issues, please contact Customer Service at ###-###-####
Sincerely,
Jason R Executive Relations

Complaint: ***
***,
I am rejecting this response because: I am waiting for the Verizon Account Executive to get back with me after my email to him on April 03. As I told him in the emails, I have appreciated his continued service to make things right, however, I am still not sure what my future bill from Verizon will be. As I told him, I see on the Verizon account, or calculate from his email to me, various amounts due either this month or in the future...those amounts are $13.23, 81.58, or 99.15. Difficult for me to the corrections he made when there seem to be so many simultaneous versions of bill amounts showing up on the Verizon website I do know that the gentleman was away from the office a few days, so I give him a grace period to catch back up to emails, but my latest emails to him are unanswered for a week, so I need to reject the response here to preserve my rights to further work with Verizon, and understand what the future bill actually will be
Thank you,
Regards,
*** ***

Upon receipt of yourcorrespondence, we conducted a thorough review of Ms***’s accountWe wereable to confirm Ms*** was billed an Early Termination fee for tabletmobile number ###-###-#### on the July 6, invoice On July1, 2015, a credit was
applied as promised in a previous Revdex.com complaint receivedto cover this chargeUnfortunately, Verizon Wireless did not receive paymentfor the June and July invoices by the due date, causing a forwarding balancefor monthly access changes totaling $On August 14, we received apayment of $which was ultimately applied to the June and July invoiceOnAugust 6, 2015, Ms*** was charged $for a warranty exchange deviceordered on June 19, and received July 2, There was also monthlyaccess charges billed from August 7, 2015-September 6, in the amount of$due by September 1, Ultimately,a credit was applied on August 14, in the amount of $to cover latefees and equipment charges applied to the August 6, invoice In speaking with Ms***,we have expressed empathy for her concerns and assessed her situationAs sheexplained she did not owe the remaining balance due, she was advised of her newaccess charges applied for her current cycle due September 1, and of thecredits appliedIn light of Ms***’s experience and any inconvenience theseissues may have caused, we issued a credit to her account in the amount of$plus taxes and surcharges to cover her monthly access charges datedAugust 7, 2015-September 6, At this juncture, we reviewed Ms***concerns and also advised as per her previous Revdex.com correspondence that if theservices were disconnected by the end of her billing cycle September 6, wewill waive her Early Termination fee for mobile number ###-###-#### This credit will appear on Ms***’sSeptember 6, invoice Should Ms*** have anyquestions or concerns she may contact the undersigned at ###-###-#### ext*** Monday through Friday between the hours of 8:00AM and 3:PM EST Respectfully, Executive Office

This letter is in response to a complaint filed by Akhter S*** received by Verizon Wireless on August 3, In her
complaint, MrS*** reports issues with being charged international roaming charges. MrS*** claims he paid $international plan which included minutes and data usage. Instead, MrS*** contends he was billed a pay as you go rate for international roaming. MrS*** is requesting assistance with adjusting the roaming charges In an effort to investigate MrS***’s concerns, Verizon audited the account. Per the review, MrS*** self provisioned the $international plan on his account on April 27, 2016. The plan allots minutes, MB, and messages in select countries. Regrettably, the country MrS*** visited wasn’t one of the countries the plan would cover. In return, MrS*** was billed the pay as go rate for usage while in Saudi Arabia. As a means to resolve this matter, I offered to adjust 70% of the roaming overages ($247.82). MrS*** was satisfied with the purposed resolution Verizon Wireless apologizes for any inconvenience this matter may have causedIf there are any questions regarding this matter, you may contact me directly at ###-###-#### Monday through Friday between 8:a.m- 5:p.mEastern Standard Time
Sincerely,
Ezekiel F Executive Relations