Verto Analytics Inc.

Dear ***, We were approached by the Revdex.com with regards to a concern you had about The Smart Panel.We apologize if we were unclear in our previous communication and caused confusion regarding this matterIn order to qualify for the loyalty bonus, your devices must be active
and send data consistently for daysAdditionally, it is necessary to install the VPN on Android devices to use the Smart AppThe VPN allows the collection of research data and makes this process easier and more secureMoreover, the loyalty bonus is a benefit offered in addition to the monthly reward, and is therefore subject to different requirements and effected differently by changes to your accountThis means it is possible to still earn monthly rewards without meeting the requirements to earn the loyalty bonus.In relation to your account, to be fully “active” and earn the loyalty bonus it is not only necessary to have the Smart App installed, but also to keep the VPN enabled on your tabletUpon reviewing your account, we see that the VPN had been disabled on your device causing a disruption to the collection of research data, therefore, not fulfilling the requirements to earn a loyalty bonus.We appreciate your interest in the Smart Panel and hope this clarifies everything for youIf not, feel free to contact us via our support center or email. Kind Regards,Joseph/ The Smart Panel Team

Dear ***,We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel. We appreciate your interest in the Smart App and participating in the Smart PanelUnfortunately, it is not possible to continue with the Smart App without updating to the
newest version. Additionally, at this time we do not offer customer support via telephoneHowever, a member of the Smart Panel Team would be more than happy to provide you with further assistance via email should you desireTo get in touch with our team, simply respond to your previous email correspondence and a member of the team will get back in touch with you shortly.Thank you and enjoy your weekend. Kind Regards,Joseph/ Smart Panel Team***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Although the requirement for a verfication code to be gotten from a Moblie Phone has been indicated and the same in the past Since they began this requirement, I have ALWAYS been able to simple send an email request for the gift card code and that has been done However, since Dec reward and the battle from Dec ** and ongoing, they now say the can only do redemption with SMS Text code to be had from a Mobile phone I do NOT have a mobile phone, I will NEVER have a mobile phone, and it is very unprofessional for Vetro Smart to expect a long-term member to ask to borrow someone else's mobile phone (even if I knew someone, this is NOT professional or morally correct.) Vetro Smart should have considered, before making the change, that not everyone has a mobile phone Further, when they decided the could and would no longer send gift card code via email request as they had done up until I requested via email after receiving Dec's reward, they should have been PROFESSIONAL enought ot have let us know BEFORE they took our sync information that we have to submit in order to earn our duly earned rewards.I have continued to accumulate my monthly reward and my loalty rewards now totalling $25, possilby $with February's reward due It is NOT at all fair that they have accepted an email request explaining I do NOT have and will NEVER have a mobile phone, and I am sure there are many other members who do NOT have a mobile phone.To resolve, I have requested several times to send the gift code via email as they have since back along when SMS text code first came to be required I have also suggested sending via check to my residential addressAs well, I have suggested they send the Amazon Gift card via USPS to my home address (Other sites I am involved with that require SMS text code send gift code via email upon request It is clear that I am the owner of the email address that I am using for this request AND it matches the email on my membership profile with Vetro Smart.So, NO, this has NOT been resolved in any manner.I will be relentless! I thought the Revdex.com was supposed to help us consumers get a resolution????????Respectfully,***[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer was contacted today, with the following response: Dear ***,We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.We are sorry to hear that you experienced issues redeeming rewards through our service.Our technical team has
resolved the issue, and you should now be able to redeem your rewards.Apologies for any inconveniencePlease let us know if you still experience any issues redeeming your rewards.Have a nice day!Best Wishes,Emma / Smart Panel Team***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear [redacted],We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.We are sorry to hear that you experienced issues redeeming rewards through our service.Our technical team has resolved the issue, and you should now be able to redeem your...

rewards.Apologies for any inconvenience. Please let us know if you still experience any issues redeeming your rewards.Have a nice day!Best Wishes,Emma / Smart Panel Team[redacted]

Dear [redacted],We were approached by the Revdex.com with regards to a concern you had about The Smart Panel.Our Payments Team has investigated this matter and found that your Amazon gift codes were sent to you on 5/*/2017.We have resent the codes to your Smart Panel email address for your...

convenience.Thank you.Kind Regards,Joseph/ Smart Panel Team

We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel. We have investigated this issue and found that you have broken our Terms of Service. Therefore you are unable to partake in the Smart Panel and to redeem rewards through our service. Please...

visit our Terms of Service for more information: [redacted] Best Wishes, Emma / Smart Panel Team [redacted]     --  [redacted]
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[redacted]

We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel. We have investigated this issue and found that you have broken our Terms of Service. Therefore you are unable to partake in the Smart Panel and to redeem rewards through our...

service. Please visit our Terms of Service for more information: [redacted] Best Wishes, Emma / Smart Panel Team [redacted]     --  [redacted]
[redacted]
[redacted]
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Dear [redacted], We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel. In terms of redeeming rewards, the email address that you redeem your incentives to needs to be the same as the email address registered to your Smart Panel account. As...

your Smart Panel account is linked to your email address, regrettably at this stage it is not possible to change your email address.The launch of our new website led to some changes and improvements, one of which being that we no longer offer a message center. This means, unfortunately, if you no longer have access to your Smart Panel account email address, you will not be able to redeem rewards. Kind Regards,Joseph/ Smart Panel Team[redacted]Tell us why here...

Dear [redacted], Again, we appreciate your zeal in regard to your participation on the Smart Panel. Unfortunately, with the violation to the Terms of Service, it is no longer possible to participate in the Smart Panel.Moreover, as the data collected from the fraudulent account was not viable for usage, unfortunately, you are not ineligible to redeem any rewards accumulated through the Smart Panel. We hope this clarifies the matter.  Kind Regards,Joseph/ Smart Panel Team

Dear [redacted]We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.We have investigated this issue and found that you have broken our Terms of Service by registering two virtual machines to your Smart Panel account. That is why you are...

unfortunately unable to partake in the Smart Panel, and to redeem rewards through our service.Our technical team has has deleted your Smart Panel account and unsubscribed you from the Smart Panel mailing list.Best Wishes,Emma / Smart Panel Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved and I want my money they owe me.
Sincerely,
[redacted]

Dear W[redacted],We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.We're sorry to hear that you experienced problems redeeming your rewards.We have reviewed your Smart Panel account and saw that a member of the support team was in contact with...

you on February [redacted] 2017. According to our records you have successfully redeemed your rewards on February **, 2017. If you'd like to see a proof of payment, please send an email to [redacted].Apologies for any inconvenience.Best Wishes,Emma / Smart Panel Team[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I was only using 1 account [redacted] this is the email I have and the only email I used to get to the $15 I have in this account,using 3 devices every day on this email.I have since stopped using this account because of what you are telling me,that I do not agree with.The only account I have had active is the [redacted].I have explained I had trouble registering with the [redacted] email,and the [redacted] email has been gone for well over a year and a half.The only email I have with you is the [redacted] period.I don't know how to explain it to you any better than that...I request my $15 and I will leave this alone.I have stopped being active on these devices since the first email of this entire situation.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[They have ALWAYS sent gift codes vis email upon request when indicating I do not have a mobile phone.  When this all started again with my requesting gift code via email, the are saying that I HAVE to have SMS text and suggested borrowing someone elses phone.  I do NOT know any one else, nor is it very professional to ask, even if I did.  So, next, they take my sync info THEN tell me I HAVE to have an SMS text code to receive my duly earned reward (Yet since SMS text requirement they have ALWAYS sent via email with a request as stated above, for not having a mobile phone.)  My response is below.  Either send me the gift code via email or send a bank check to my address.  At this point, I would also suggest they send my AMAZON GIFT CARD via USPS if they can't reward with a check or gift codes via email!  (If they were going to change the rule about being able to request a gift code via email for not having a mobile phone, then we SHOULD have been notified BEFORE they took our sync info, and THEN refuse to send gift code via email.  NOT everyone has a mobile phone.  (Further, they have ALWAYS sent gift code via email, both before SMS text code required and since with a simple request, indicating no mobile phone.)  I have duly earned my reward, now at $25 which is substantial for doing what has been requested and for being on a fixed income. Below is my response to when they let me know they had heard from Revdex.com and what all was said by them.  "We are sorry to hear that you do not own a mobile phone, but unfortunately we do not send manual payments to panelists." (noted from your email. . .)  YOU ALWAYS HAVE WITH A REQUEST, INDICATING I DO NOT HAVE A MOBILE PHONE< NO ACCESS TO ANOHER (very professional to ask such), and will NEVER be able to afford a mobile phone as USELESS in this area, even if one could afford!FURTHER, as mentioned AGAIN, if we can no longer request via email like I have ALWAYS DONE, even since SMS TEXT CODE requirement, we SHOULD HAVE BEEN notified, BEFORE I synced for a month with you TAKING MY INFO, knowing not everyone has a mobile phone or access to one.  VERY, VERY poor business ethics!!!YES. . . . I contacted Revdex.com because I do NOT HAVE A mobile phone, and without such (and will NEVER have), for the 'Umpteenth time since Dec ** forward) I have asked for my duly rec'd reward gift code, like I have ALWAYS done, and with that request, you have sent the reward gift code via email.  NOW, I keep being told I HAVE to have a mobile phone.  As said many, many times the past month-plus, I do NOT have and will NEVER have a mobile phone or access to one, if you were going to change the rule about NOT sending code via email AS YOU HAVE ALWAYS DONE, even since requiring mobile phone SMS TEXT CODE, we SHOULD have been notified BEFORE you took our synced info and THEN telling us AFTER you took the info, at that time telling me/us you can no longer, AT ALL, send gift code via email LIKE YOU HAVE ALWAYS DONE, even after SMS TEXT CODE REQUIREMENT.Revdex.com is AWARE of the fact that even since SMS TEXT CODE Requirement, you HAVE sent gift code via email, but now you are REFUSING AFTER taking synced info.I will keep asking and will continue to complain to you and Revdex.com, like I see others have, to get a resolution for my duly earned reward, at this point of $25 total. (Not a small amount for someone who has done the syncs as requested, and have ALWAYS rec'd gift code vie email upon request, indicating having NO mobile phone, no access, and will NEVER have a mobile phone.  NOt FAIR to think that everyone has such, before you changed to this RULE!PLEASE, send me my gift codes VIA EMAIL as you ALWAYS have. . . even since the mobile phone CRAP!OOH> . . and now SMS text code is only valid for 15 minutes. . . . What kind of expectation is that if someone had to borrow someone,   else's phone and NOT near a computer to log in. . . . . (which I know NO ONE to borrow, and even if I did that is a totally unprofessional way to expect a panelist to get the duly earned reward)Seems like you are not at all inclined to offer any kind of a respectable resolution to either me or the Revdex.comSince I have earned the reward, and you have ALWAYS sent via email with email request--and since you were not at all thoughtful or professional enough to let us know that you can no longer do that BEFORE you took synced info as expected BEFORE advising that you can NO LONGER send gift code via email with a request, perhaps sending a bank check to home address would be in order?[redacted]I have duly earned my reward as expected with daily syncs; then learned no longer can request gift code as ALWAYS despite SMS text code supposedly required, then you OWE me my reward since you did not have the professional decency or courtesy to advise no longer accepting email request for not having mobile phone or access to mobile phone.Feels like you do not want to make any effort to RESOLVE, yet you are clearly "in the wrong" for no longer accepting a request via email for those of us that do NOT have a mobile phone, access to another, or will ever have one!  THIS SHOULD HAVE BEEN CONSIDERED BEFORE no longer allowing an email request BEFORE taking our daily sync information.I will happily send a copy of this to the Revdex.com, to push for further results.  As well, if you do not find a way to give me my duly earned reward, and Revdex.com gets no results for a resolution that satisfactorily pays me my duly earned reward, it is not above consideration to have a lawyer contact you!!!  I will look forward to either receiving my gift code via email as you have ALWAYS done, even since requiring SMS TEXT code that I do not HAVE mobile phone or access for,  and since you did NOT have the professional courtesy to notify that you claim you can no longer do it via email BEFORE taking my sync information for the past couple of months OR to receiving a bank check in the mail ASAP with notification of what you are going to choose to do to make sure I receive my DULY earned reward that you had the unethics to take info before letting me know that you can no longer send gift code via email like you have ALWAYS done with such a simple request and letting you know NO MOBILE PHONE!Please advise as this is just NOT FAIR or even ethical for how you have handled taking info without rewarding via email request as you have ALWAYS done, even since SMS TEXT code requirement and not notifying BEFORE taking my sync info. . . .I will look forward to an AGREEABLE resolution that allows me to receive my duly earned reward!!  Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer was contacted today, with the following response: 
Dear [redacted],
background-color: rgb(255, 255, 255); margin: 0px 0px 10px; font-size: 14px; font-family: "Proxima Nova", Arial, sans-serif;">We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.
We are sorry to hear that you experienced issues redeeming rewards through our service.
Our technical team has resolved the issue, and you should now be able to redeem your rewards.
Apologies for any inconvenience. Please let us know if you still experience any issues redeeming your rewards.
Have a nice day!
Best Wishes,
Emma / Smart Panel Team
[redacted]

The consumer should be able to redeem her rewards through our service again. This message was sent to the consumer today: Dear [redacted],We were approached by the Revdex.com with regards to a concern you had had about the Smart Panel.We are sorry to hear that you experienced issues...

redeeming rewards through our service.Our technical team has resolved the issue, and you should now be able to redeem your rewards.Apologies for any inconvenience. Please let us know if you still experience any issues redeeming your rewards.Have a nice day!Best Wishes,Emma / Smart Panel Team[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} Dear [redacted], We were approached by the Revdex.com with regards to a concern you had had about the Smart Panel.  Quarterly loyalty bonuses are added into your account approximately every 90 days,...

provided that your status has stayed ’OK’ and all of your devices have been continuously active. If the Smart App on one of your devices becomes inactive and causes your Smart Panel status to change, unfortunately your activity period for the loyalty bonus restarts from 0 days.  According to our information the Smart App wasn't active on your Android device, which caused your status to change. Should all your devices stay continuously active in the future, you will keep earning your monthly and loyalty rewards.  Thank you for contacting us about this matter.  Best Wishes, Emma / Smart Panel Team [redacted]