Verto Analytics Inc.

The response to complaint was sent on September **, 2016. Response is below. Dear [redacted],We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.We are sorry to hear that you experienced issues redeeming rewards through our service.Our...

technical team has resolved the issue, and you should now be able to redeem your rewards.Apologies for any inconvenience. Please let us know if you still experience any issues redeeming your rewards.Have a nice day!Best Wishes,Emma / Smart Panel Team[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Verto Analytics regarding complaint ID [redacted].Sincerely,
[redacted]

Hello,  We have contacted the customer via email.  Please find our answer to the complaint below. Complaint ID: [redacted]...

[redacted]
Response to this complaint: [redacted] Message sent to panelist: [redacted] Dear [redacted], We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel. The SMS verification is a new feature which makes redeeming your rewards even more secure. At this time the ability to receive text messages is required to receive the verification code needed to redeem your incentives. Below you will find two gift codes, each worth $5 (for a total of $10). Here are your gift codes: [redacted] Using Your Gift Codes To use these gift codes: Log into your [redacted] account. Go to "Your Account". Click "Apply a gift card to your account." Enter your gift code and click "Apply." Note: You can also use your gift codes at checkout by entering them (one at a time!) into the "Gift Certificate and promotional code" box and clicking " Apply". You can find more information about applying your [redacted] Gift Codes by clicking here ([redacted]). Our technical team is investigating this issue and in the future there will, perhaps, be another way to verify the payment.Thank you for being part of the Smart Panel and Happy New Year! Kind Regards, Rachel / Smart Panel Team Best regards, --  Mari A[redacted] Community Management Associate Verto Analytics Inc. [redacted] Mobile: [redacted]

To Whom it May Concern,   Please find a copy of our reply to consumer complaint #[redacted]. "Dear [redacted] We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel. The Smart Panel is a multi-device measurement panel to which each of our...

candidates were specifically chosen to represent and help us better understand how a larger section of internet users use technology. We have investigated this issue and found that you have broken our Terms of Service by having created multiple Smart Panel accounts registered to different email addresses. That is why you are unfortunately unable partake in the Smart Panel, and to redeem rewards through our service. Please visit our Terms of Service for more information: [redacted] Please note that we reserve the right to discontinue offering the Service or to suspend, remove, modify or disable access to the Service at any time in our sole discretion. Thank you for contacting us about this matter. Best Wishes, Robert / Smart Panel Team [redacted]     Kind Regards,   Saana K[redacted]   Community Management Associate Verto Analytics Inc [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is the same line they gave me. No proof. They claim I used multiple email addresses but I only have one. I requested proof of this alleged second account and they ignored my requests and refused to talk to me. This is not resolved and the company is full of liars who refuse to do business properly. My account access was not restored, and prior they had no issues talking to me regarding help tickets before that. Again SHOW ME THE PROOF OF VIOLATION or reinstate my account.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.According to our information you received your February rewards on March [redacted]. Please note that the monthly rewards are added into your Smart Panel account approximately every 30...

days, and the month of February had only 28 days. That's why you received your February reward in the beginning of March. We're sorry to hear that you also had trouble logging in to your Smart Panel account on February [redacted]. If you still have any issues logging in, please send us a message at [redacted], and we'll get back to you. Best Wishes,Emma / Smart Panel Team[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. It is unfortunate it had to reach this level in order to effectively communicate with the company, but I hope in the future, this won't be necessary any further. The rewards system seems to be working again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Since installing this app on my computer, I've had nothing but problems with the app and the company. I requested to remove a few machines from my account as I had moved them into storage. The person that responded stated that I could not remove them. Why? If I couldn't remove them, I couldn't earn rewards. So I haven't been getting the rewards. And now the proxy settings or whatever are messing up my internet connection. I have been searching unsuccessfully for a way to remove this thing and am unable to find it. There is not even a section in the FAQ on how to remove it. I sent in a request AGAIN and it says they'll get back to me in 10 days? 10 more days of broken internet and an unusable computer? DEFINITELY not worth the measley $10 I received. I want this crap OFF my computer NOW.

Review: After completing an online survey, I was given the opportunity to download an app (called "Smart App" by the company) from the aforementioned company on my smartphone that would track my surfiing habits. Under the terms of the agreement with Vertosmart, I would be compensated $5 just for signing up, which could only be collected after leaving the app on my phone and running for one week, after which I would be awarded the $5 sign-on amount, plus $10 for the week of data. After 10 days, I decided that I no longer wanted to keep the app running on my phone as it apeared to be interfering with my phone's performance, so I contacted the company about when I could expect to be compensated per the agreement. Hearing nothing apart from a form email with no information about compsenation, I uninstalled the app and removed other componenets that I found hidden on my phone. To my surprise, the app then re-appeared the next day, somehow having re-installed itself. I still have not heard anything from the company about being compensated, though I have written them back twice.Desired Settlement: I would like the $15 that was described in the agreement I made with the company, detailed instructions as to how to fully uninstall the Smart App and any components thereof from my phone, plus a guarantee from the company that they will no longer seek to gather any data from my phone or any other device.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Verto Analytics has been resolved. Thank you for your time and effort.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: This company promised to pay me monthly for allowing them to place an app on my computer. They did so for approximately a year, but now they have refused to pay me for the past two months. They changed the way they process payments without any alert to their clients. They now require a cellphone number to send payments, which I do not own. This is a minimal amount of only $10, but it is not just the amount, but also the principal and the way they have flatly refused to arrive at an acceptable solution.Desired Settlement: I would just like my $10 worth in Amazon.com credit

Consumer

Response:

At this time, I have not been contacted by Verto Analytics regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Hello, We have contacted the customer via email. Please find our answer to the complaint below. Complaint ID: [redacted]

Response to this complaint: [redacted] Message sent to panelist: [redacted] Dear [redacted], We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel. The SMS verification is a new feature which makes redeeming your rewards even more secure. At this time the ability to receive text messages is required to receive the verification code needed to redeem your incentives. Below you will find two gift codes, each worth $5 (for a total of $10). Here are your gift codes: [redacted] Using Your Gift Codes To use these gift codes: Log into your [redacted] account. Go to "Your Account". Click "Apply a gift card to your account." Enter your gift code and click "Apply." Note: You can also use your gift codes at checkout by entering them (one at a time!) into the "Gift Certificate and promotional code" box and clicking " Apply". You can find more information about applying your [redacted] Gift Codes by clicking here ([redacted]). Our technical team is investigating this issue and in the future there will, perhaps, be another way to verify the payment.Thank you for being part of the Smart Panel and Happy New Year! Kind Regards, Rachel / Smart Panel Team Best regards, -- Mari A[redacted] Community Management Associate Verto Analytics Inc. [redacted] Mobile: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The company owes me 5.00 for rewards I have earned by running an app on my computer and they will not release the money to my [redacted] account.Desired Settlement: I want the 5.00 this company owes me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I sent the following email to them on Jan *, Feb *, and Feb ** with no response:

I would like to know where my rewards are. I have had the smart app installed on my devices for several months. If I'm not going to be getting my rewards as promised then I will have to delete the apps from my devices. You are collecting info from my devices but yet I'm getting no rewards. Please send me my rewards right away.

Also, I see the smart app site is showing that the app isn't installed on my [redacted] when it is. I have attached a screenshot picture to this email. When I clicked download to see what the issue was it wouldn't even let me download it on my [redacted] because it's already installed. I only had the options to repair or uninstall.

Please send me a history of all of my rewards in the past year also so I can have a record. This info isn't on your website. The last reward I received was on Oct *, 2015. Thank you.Desired Settlement: I would like ALL of my missing rewards and a response email to the emails that I sent along with an apology. I would also like them to correct the issue in my account that says I don't have the app installed on all of my devices and send me a history of all of my rewards as requested. They have not lived up to what are promising. Also, they don't respond to emails AT ALL but they always send me emails when the app on one of my devices all of a sudden stops working on its own. I shouldn't have to maintain it, its supposed to work on its own. They make it seem as if its my fault when its not.

Business

Response:

With regards to the complaint #[redacted], we thank you for contacting us about the concern our customer has had towards us. We apologize for the delay in our reply. Unfortunately we only received your letter today, ** April 2015. We would like to inform you that we have been in touch with our panelist and the issue has now been solved. Once again, we are very sorry for the delay in our reply. Please let us know if there is anything else we can do, or if you would like to receive this response by written correspondence.

Review: I've been taking surveys for Smart Panel on my Windows PC, my Kindle Fire and my iPod Touch. I accrued $30. For a month I have been trying redeem that reward. Every time I try, no matter where I attempt to redeem, no matter which browser I use (I've tried 6), I get a bar that says I have a network error and to try again later. And I have, for as I said, a month. I have sent countless emails for help. I always get a response stating someone will contact me shortly. No one ever does. I realize the problem could be on either end but I would like someone to help me redeem my rewards. I participate in 20+ survey sites and I have never, ever had issues in which no one I contact will help. This is extremely poor and unprofessional.Desired Settlement: I would like the reward I have accrued by helping Smart Panel with their research by allowing them to run their software on my computer and mobile electronics. The reward owed is $30.00 payable by [redacted] or an [redacted] gift certificate. If possible I would like the [redacted] option.

Business

Response:

Complaint ID: [redacted] Consumer Info: [redacted] Response to this complaint: **/Jan/2016 16:25 Message sent to panelist: [redacted] Dear Kellie, We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel. Our technical team has now investigated this issue and it seems that unfortunately an error occurred when you tried to redeem your rewards. Unfortunately, we can't currently pay your rewards as a [redacted] payment but please find below an [redacted] Gift Code for your $30. Below you will find six gift codes, each worth $5 (for a total of $30). Here are your gift codes: [redacted] Using Your Gift Codes To use these gift codes: Log into your [redacted] account. Go to "Your Account". Click "Apply a gift card to your account." Enter your gift code and click "Apply." Note: You can also use your gift codes at checkout by entering them (one at a time!) into the "Gift Certificate and promotional code" box and clicking " Apply". You can find more information about applying your [redacted] Gift Codes by clicking here ([redacted]). If you have any difficulties, please let us know and we'll be happy to help you. We apologize for any inconvenience and thank you for your patience. Happy New Year! Kind Regards, Rachel / Smart Panel Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A few weeks ago, I signed up for Verto Analytics's Smart Panel program. After installing the Smart App on my computer, my computer's proxy settings kept being changed to route all traffic through the Smart App, but the proxy wasn't functioning properly, and it was causing my computer to lose Internet access (it would throw an "invalid proxy" error). I contacted Verto's support team via email, and they responded after about a week, but the only thing they said in the response was "please keep the proxy active so data gets routed through the Smart App". I replied to them trying to re-explain that the proxy was breaking my Internet connection, but they never responded.

The second part of my issue is with my cell phone. My cell phone has been broken since the end of May, and it was shipped to the United Kingdom to be repaired. During the time it was being repaired, Verto contacted me telling me that I was disqualified from the panel because all of my devices were not sending data. About a week and a half ago, I sent an email to their support department explaining that my cell phone was broken and was away being repaired, so it wasn't showing up online. Again, they didn't respond.Desired Settlement: 1. I would like Verto to fully re-instate me in the program and to provide all benefits as originally described, since the circumstances under which my phone was disconnected from the Smart Panel were out of my control.

2. I would like Verto to perform a thorough internal investigation as to why their support department doesn't respond to their customers. I have read other complaints filed with the Revdex.com and other reviews about the program and I have noticed that there is a pattern of people having trouble with the program and then being ignored when they try to contact Verto's support department. I would like Verto to report whether or not any action was taken as a result. I would like Verto to take accountability for their support department's actions, or lack thereof.

Consumer

Response:

At this time, I have not been contacted by Verto Analytics regarding complaint ID [redacted].Sincerely,

Review: I was invited to participate in this panel by [redacted] and I was supposed to keep their proxy active on my computer for two weeks to receive a $10 credit to my [redacted] account. I was also sent an email stating that I had met the 2 week requirement and that I was to take a final survey to further qualify me for my reward. I successfully completed the survey as soon as I received it. Days later, I received an email stating that I had not installed their app properly on my computer and that the proxy wasn't working to collect the data from my computer and transmit it to their end. Therefore, I would not be receiving a $10 [redacted] credit.

This is false, as I still have the app installed and active on my computer and am waiting for my [redacted] credit so that I can finally uninstall the app. I have had it continuously installed, active and working on my computer for way more than 2 weeks now and feel that this has been a scam to collect my information without having to pay me anything for it. I contacted the business already and they have not responded to me.Desired Settlement: $10 [redacted] credit

Review: Was a part of this marketing system and earned rewards. Was suddenly locked out of account. When querying their support system they stated I used multiple email addresses and was disqualified. I challenged their claim requesting they prove alternate addresses as I only have one account of record. Company has refused to acknowledge my request. I am still locked out of my account with a balance on the account that I cannot retrieveDesired Settlement: I want my account reinstated since they cannot provide proof of alternate email accounts, acknowledgement that they lied, access to my current reward balances, and customer service to respond to my inquiries.

Business

Response:

We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel. We have investigated this issue and found that you have broken our Terms of Service. Therefore you are unable to partake in the Smart Panel and to redeem rewards through our service. Please visit our Terms of Service for more information: [redacted] Best Wishes, Emma / Smart Panel Team [redacted] -- [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is the same line they gave me. No proof. They claim I used multiple email addresses but I only have one. I requested proof of this alleged second account and they ignored my requests and refused to talk to me. This is not resolved and the company is full of liars who refuse to do business properly. My account access was not restored, and prior they had no issues talking to me regarding help tickets before that. Again SHOW ME THE PROOF OF VIOLATION or reinstate my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for the early miscommunication on our part. Your account was marked in the same group as those who have created multiple accounts, and that is what caused the miscommunication. After your complaint we investigated this further, and found out that an Xposed Installer installed on your HTC is violating our terms of service. It is a framework for modules that can change the behavior of the system and apps. That is why you are unfortunately unable partake in the Smart Panel, and to redeem rewards through our service. Please note that we reserve the right to discontinue offering the Service or to suspend, remove, modify or disable access to the Service at any time in our sole discretion. Best Wishes, Emma / Smart Panel Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,