Viggle.com

Hello,
Thank you for forwarding *** ***'s complaint to me for response and resolution
On March **, 2014, our fulfillment center asked our Fraud team to look into a reward order that was flagged as suspicious. There were four different reward redemptions, on
four different accounts, that were to be shipped to the same address
Our Fraud team opened a case and one of our employees researched the situation. In their investigation, they found that there were different accounts registered to the same device. These accounts were registered with the following email addresses:
***
***
***
***
***
***
***
***
This is a violation of the Terms and Conditions of use that *** *** and any of those accounts agreed to. Here is a link to our Terms and Conditions:
***
Our Terms and Conditions, relative to our policy regarding multiple accounts, have not changed since Viggle launched in January, 2012. These were the Terms and Conditions that were agreed to when each of these accounts were registered. The Terms and Conditions state:
An individual person may only have one Viggle accountIf we have a reasonable belief that multiple Viggle accounts are registered to the same individual, we may suspend or terminate any duplicate Viggle accounts, and also suspend or terminate your participation in the ProgramIn addition, only one individual person may be registered to a Viggle account
We reserve the right, in our sole discretion, to suspend or terminate your account, to remove or refuse to award points, or cancel rewards associated with your account, for any reason at any time including if we have a reasonable belief that: (1) points or rewards were improperly obtained or obtained fraudulently (for example, by checking into a qualifying television program within the last five (5) minutes of the program, by checking into multiple qualifying programs at the same time or by engaging in other actions that suggest that you are not actually watching a qualifying program that you have
checked into); (2) you have violated these Program Terms or the Viggle Terms of Use, including, without limitation, opening or maintaining multiple accounts or engaging in fraudulent activity to obtain or redeem points; or (3) you have otherwise abused or tampered with this ProgramIn addition, we reserve the right to suspend or terminate your account if you have not completed any actions qualifying for points for twelve (12) consecutive months
When an account is cancelled or terminated for any reason, any and all point balances, redeemed rewards, or other benefits associated with the account, will be forfeited or cancelled effective as of the date of such termination
These accounts clearly violated our Terms and Conditions and were canceled accordingly
Regards,
*** ***
*** *** *** ***

Hello *** ***,Thank you for forwarding *** *** complaint to me for response and resolution. Viggle is a loyalty program that rewards users by giving them points for watching television and performing certain engagements on the app. Viggle does not charge consumers
any amounts for downloading or using the application.When redeeming for rewards, customers must authenticate by entering a valid mobile number or prepaid mobile number so that a verification code can be sent via SMS text messageThis process is required as a fraud-prevention and customer security measure.*** *** account was deactivated because the mobile number she entered during the reward redemption process was associated with five other accounts, three of which are registered with addresses in multiple statesThis activity triggered a fraud alert and the accounts were automatically deactivatedI reactivated these accounts as *** *** claims in this complaint to the Revdex.com that these five accounts all belong to family members.Gift cards are released during primetime TV hours in all US time zonesWe have customers on the west coast and in Hawaii, and we do need to make sure gift cards are available during their primetime TV hoursOur rewards team has a schedule which ensures gift cards are available equally across all time zones.Sincerely,Jennifer M***VP, Customer ServiceViggle

Revdex.com:
At this time, I have not been contacted by Viggle.com regarding complaint ID ***
Sincerely,
*** ***

Hello,
Thank you for following up with us regarding *** ***'s complaintI confirmed that we have replied to *** ***'s emails
Regards,
Jennifer

Hello,
Thank you for bringing *** *** Revdex.com complaint to our attentionOur Terms and Conditions, which *** *** agreed to when he registered for Viggle, state:
"An individual person may only have one Viggle accountIf we have a reasonable belief
that multiple Viggle accounts are registered to the same individual, we may suspend or terminate any duplicate Viggle accounts, and also suspend or terminate your participation in the ProgramIn addition, only one individual person may be registered to a Viggle account."At least three Viggle accounts were identified as accounts *** *** was usingAdditionally, he redeemed *** rewards with Viggle pointsThe *** accounts registered to *** *** and tied to these Viggle rewards redeemed from the fraudulent accounts, support that these accounts belonged to *** ***
After thorough review by both Viggle and *** Fraud analysts, *** ***' accounts were deactivated for multiple account fraud, which is a violation of our Terms of ServiceSincerely,
Jennifer M***
Vice President, Customer Service
Viggle, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My accounts have been reinstated.
With Regard to the giftcard release, perhaps Viggle should take another look at the ORDER/ROTATION the cards are released. The same 3 cards are released each day from Sunday to Friday.  Last week they were [redacted] released at approx the 8pm ET hour each day, [redacted] at approx 11pm ET each day and [redacted] at approx 2AM ET each day. At no time was [redacted] or [redacted] released for the East Coast to redeem (unless I stayed awake half the night). That was the gist of the giftcard complaint. The cards should be rotated during the week for each time zone to redeem.
Thank you for all your assistance. 
Sincerely,
[redacted]

Dear [redacted], Thank you for forwarding [redacted]’s Revdex.com complaint to me for response and resolution.Viggle is a loyalty program that rewards users by giving them points for watching television, listening to music and performing certain engagements on...

the app. Viggle does not charge consumers any amounts for downloading or using the application.We have thousands of movies, TV shows, eBooks, audio books and music tracks available in our Viggle rewards catalog and on vigglestore.com. The points required to redeem these rewards are published and consistent. We release a limited quantity of gift cards for customers to redeem with points each night, when inventory permits. Our customers may also use points to enter many different sweepstakes for cash and electronics.I searched for an account with the email address [redacted] but was not able to locate an account registered with that email address in our system. There is also not any history of an email from that address sent to us in our Customer Support email management platform. As a result, I cannot validate that [redacted] has contacted us previously. Every email we receive is replied to within 24 hours.Assuming [redacted] is a Viggle customer, she would have had to agree to our Terms and Conditions when she registered. Our Terms and Conditions state: You may redeem your points for merchandise, gift cards, sweepstakesentries, instant win plays, offers or other rewards listed in our RewardsCatalog, while supplies last. To redeem points in your Viggle account for areward, visit our Rewards Catalog at any time. The Rewards Catalog contains thecurrent list and description of available rewards, as well as the number ofpoints necessary to obtain each reward. We reserve the right to change the RewardsCatalog without notice, and we do not guarantee the availability of anyparticular reward.We truly regret that [redacted] is not satisfied with the current rewards catalog. We will continue to experiment with our rewards catalog to find the right balance to satisfy all of our customers. Our digital rewards are highly popular and compatible with the Viggle’s company mission of making entertainment more rewarding. Regards, Jennifer M[redacted]VP, Customer ExperienceViggle

Dear [redacted],Thank you
for forwarding [redacted] Revdex.com complaint to me for
response and resolution.Viggle is a loyalty program that rewards users by giving them points
for watching television, listening to music and performing certain engagements
on...

the app.  Viggle does not charge consumers any amounts for downloading
or using the application.On October *, the accounts in [redacted] household were flagged by
our fraud-monitoring system due to duplicate activity and multiple reward
redemptions across accounts using the same mobile number for authentication.
The system automatically deactivated the accounts. When [redacted] wrote in to
our support team, the accounts should have been forwarded for further review.
Unfortunately, the correct process was not followed.I requested copies of identification for the four accounts and once
this identification was received, reactivated the accounts.Regards,Jennifer
M[redacted]VP, Customer
ExperienceViggle

Hello,
Thank you for forwarding [redacted]'s complaint to me for response and resolution.
[redacted] and her friends/family have filed these other Revdex.com complaints with Viggle:
/>
[redacted]
[redacted]
As we have indicated in the replies to both of those other complaints, the following accounts were deactivated due to a violation of our Terms of Use:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Our Terms of Use specify that we only permit 5 accounts per device.  We are a rewards program and as a result, we must be very strict about adherence to the Terms of Use. 
From our Terms and Conditions:
An individual person may only have one Viggle account. If we have a reasonable belief that multiple Viggle accounts are registered to the same individual, we may suspend or terminate any duplicate Viggle accounts, and also suspend or terminate your participation in the Program. In addition, only one individual person may be registered to a Viggle account.
We reserve the right, in our sole discretion, to suspend or terminate your account, to remove or refuse to award points, or cancel rewards associated with your account, for any reason at any time including if we have a reasonable belief that: (1) points or rewards were improperly obtained or obtained fraudulently (for example, by checking into a qualifying television program within the last five (5) minutes of the program, by checking into multiple qualifying programs at the same time or by engaging in other actions that suggest that you are not actually watching a qualifying program that you have checked into); (2) you have violated these Program Terms or the Viggle Terms of Use, including, without limitation, opening or maintaining multiple accounts or engaging in fraudulent activity to obtain or redeem points; or (3) you have otherwise abused or tampered with this Program. In addition, we reserve the right to suspend or terminate your account if you have completed any actions qualifying for points for twelve (12) consecutive months.
None of the eight accounts listed above will be reinstated as per our Terms of Use.
Regards,
[redacted]
[redacted]

You can proceed on my behalf  only  .

Hello,
Thank you for forwarding [redacted]'s complaint to us for response and resolution.
Our Customer Service team is currently corresponding with [redacted].  She is sending us emails but the emails are blank.   There is no text in the email when she...

replies to us.
She may not be entering her information to us properly in the Customer Service web form. 
We believe that [redacted] needs to download the most current version of Viggle in order to sign in.  If she is using an outdated version, she will not be able to sign in.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

V[Your Answer Here]
Yes, viggle have policies, there rules didnt states that we couldn't log in from another person devices that connected our accounts together,it say you could not have but 5 and that was told to us after the fact not before. If it was told to us,we would not have done it, if we had known and I changed cell phones not realizing after I put my email in that it was going to be the 6 device .You think I would have change phones if I was going to loose over 300,000 thousand points,I dont think so.They get paid big money to make the rules but they dont realize that the mistake was on their part for not telling us when it first happen.Its like having a job, you are conseled with before you make another mistake than you do something not before.Viggle keep saying the same thing over and over yall read their policy because I don't see it about logging in from someone else phone. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
Thank you for forwarding [redacted]'s complaint to me for response and resolution.
Viggle is a free app that offers points for checking into TV shows, and engaging with advertisements.  Because we are a Rewards program, we have very strict Terms and...

Conditions related to the number of accounts permitted in a household and using the same device.   We permit only five accounts per device.
[redacted]'s account was one of eight accounts associated with the same device.   Those accounts are:
[redacted]
In our Terms and Conditions, which [redacted] agreed to when she registered for Viggle, we state:
An individual person may only have one Viggle account. If we have a reasonable belief that multiple Viggle accounts are registered to the same individual, we may suspend or
terminate any duplicate Viggle accounts, and also suspend or terminate your participation in the Program. In addition, only one individual person may be registered to a Viggle account.
We reserve the right, in our sole discretion, to suspend or terminate your account, to remove or refuse to award points, or cancel rewards associated with your account, for any
reason at any time including if we have a reasonable belief that: (1) points or rewards were improperly obtained or obtained fraudulently (for example, by
checking into a qualifying television program within the last five (5) minutesof the program, by checking into multiple qualifying programs at the same time
or by engaging in other actions that suggest that you are not actually watching a qualifying program that you have checked into); (2) you have violated these Program Terms or the Viggle Terms of Use, including, without limitation, opening or maintaining multiple accounts or engaging in fraudulent activity to obtain or redeem points; or (3) you have otherwise abused or tampered with this
Program. In addition, we reserve the right to suspend or terminate your account if you have completed any actions qualifying for points for twelve (12) consecutive months.
We take our Terms and Conditions very seriously and do not make exceptions.  We received another Revdex.com complaint from a member of [redacted]'s household last week about this same issue.  Our position has not changed.  We will not reply to any additional complaints from a member of the group listed above as they blatantly violated our Terms and Conditions.  Their accounts were deactivated accordingly.  We will immediately deactivate any new accounts registered with any of their devices or IP addresses.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,Thank you for forwarding [redacted] complaint to me for response and resolution.Viggle is a loyalty program that rewards users by giving them points for watching television and performing certain engagements on the app. Viggle does not charge consumers any amounts for...

downloading or using the application.I spoke with [redacted] on the telephone on Monday, September ** and explained that our current rewards focus is digital rewards. We have thousands of movies, TV shows, eBooks, audio books and music tracks available in our Viggle rewards catalog and on vigglestore.com. We release a limited quantity of gift cards for customers to redeem with points each night. Our customers may also use points to enter many different sweepstakes for cash and electronics.Our Terms and Conditions, which [redacted] agreed to when she registered for Viggle, state:"You may redeem your points for merchandise, gift cards, sweepstakes entries, instant win plays, offers or other rewards listed in our Rewards Catalog, while supplies last. To redeem points in your Viggle account for a reward, visit our Rewards Catalog at any time. The Rewards Catalog contains the current list and description of available rewards, as well as the number of points necessary to obtain each reward. We reserve the right to change the Rewards Catalog without notice, and we do not guarantee the availability of any particular reward."  [redacted] posts on our [redacted] page were automatically hidden by [redacted]’s profanity filter. [redacted] posted the following comment on our [redacted] page:[redacted]  - "[redacted]?Regards,Jennifer M[redacted]Vice President, Customer ServiceViggle, Inc.

Hello,
Thank you for forwarding [redacted] complaint to us for response and resolution.
Viggle was acquired by Perk on February *, 2016. Perk's customer support team can be reached via email using the address, [redacted], or any email sent to [redacted] will be...

automatically forwarded to Perk's customer support team. The former Viggle website was disabled when Viggle was acquired by Perk, which is why [redacted] would see an error page if he was using old links. Perk's customer support team is available to handle any inquiries or troubleshooting [redacted] may require.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Viggle/[redacted] has done absolutely nothing to address or resolve my issue.  The manner in which they respond to my complaints is actually quite insulting.
In my latest complaint I stated that I had been having app problems but had not heard back from the company or been provided any help.  Like most of my inquiries and problems reported to them I did not receive a reply back in a timely manner.  I reported a problem and asked for help March ** and did not hear anything back until April *.  I reported another problem on March **.  After not hearing anything from them I followed up again on March [redacted].  I finally received a very generic, impersonal response on April [redacted] that did not even come close to addressing my problem.  In fact, the replies I received from Viggle/[redacted] on April [redacted] were e-mailed to me at 7:37 am that day.  I then received an e-mail response from the Revdex.com at 8:55 am stating that Viggle/[redacted] had given a response.  It's been proven, and I have documentation, of Viggle/[redacted] generally taking at least one week and sometimes as many as three weeks to get back to users.  And when they finally did, on April [redacted], the offered a very generic response and then e-mailed the Revdex.com right away to say they had "addressed" my concern.  The timing of that seems very suspect.  It seems to me that they e-mailed me and then followed up with the Revdex.com very shortly after that to claim that they had taken care of the issue.  It appears that they did not reply to me to help me, rather they replied so they could contact the Revdex.com back and say they did.
In one of my inquiries I reported that their app wasn't working and therefore I wasn't getting points.  After almost a week I finally got a reply on April [redacted] that only said that there was a new version available and I should download it from the app store.  I had already downloaded that version a few days earlier.  Because of that their reply to me was utterly worthless.  I am sick and tired of the way Viggle treats their users.  They're making plenty of money off us from advertising dollars yet I have been treated very poorly by them.  
Once again, I do not accept the response from Viggle and will not accept one until they fix their app so it's a more reliable app that works most of the time (I am currently having many problems today checking in.  I contacted them at 11 am and am curious to see when I will here back on that one).  I will also not accept their response until they treat their users better.  Their replies are generic and pathetic.  You can tell from their replies that they're not really looking into or concerned with user issues.  I have plenty of e-mail replies from them I can provide to prove this point.
Viggle, since I know you'll read this, you know exactly what the problem is.  Fix your app and treat your users better.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
Thank you for forwarding [redacted] complaint to us for response and resolution.
[redacted] was contacting us using an old Contact Us web form that was no longer monitored. The auto-response stated to contact us at [redacted], but he may not have read through...

that auto-response.Our Customer Service team has contacted [redacted] and we verified that he converted his Viggle account to [redacted] and that he has been successfully using the new Viggle application.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 
Those accounts were made after my account was deleted, I was checking to see if there was a problem with my account or why I could not check in. You know you are wrong so just admit it. There were 3 accounts, 1 for each person in my household, check the dates those other accounts were created. They were made after the first 3 accounts were deactivated, and victor is my fathers account who lives in a house that sshares the same address . So show the dates that these accounts were create and u will c that they were done after my account, my wife's account and my sons accounts were deactivated. And if you were so upset about multiple accounts why did u let me start new accounts with no points, but you deleted the accounts with 400,000 points through 800,000 points. After the Revdex.com shows you guys for the fraudsters you are I plan on posting this to your account on [redacted] and every other account I can find. How would you like to spend days weeks months of your life acquiring points for an app only to have those points taken away because you had enough points to cash in on a prize.

Hello,
Thank you for following up with this complaint.
The Viggle account with the email address [redacted] had 20,303 points when Viggle was acquired by Perk. [redacted] converted those points to Perk points on April *. They were converted to 1,015 Perk points. 20 Viggle points equals 1 Perk point as the companies did not have equal points economies.As far as we can tell, the point conversion is correct. If [redacted] believes she had more than 20,303 Viggle points, it may be that the Viggle account associated with those points was registered with a different email address than [redacted].
Regards,
Jennifer M[redacted]