Viggle.com

Review: I accumulated many points from Viggle and redeemed 75,000 points for a $25 Groupon credit. The points were deducted from my Viggle account and I received a "code" that I was to use with Groupon. I tried to do that several times but could not without a pin number which I did not receive.

After contacting Viggle numerous times, I finally received a pin number.

When I tried to use both the code and the pin with Groupon, I was told that the code was "invalid".

I have been unable to get the Groupon credit despite many tries.

I e-mailed Viggle MANY times asking for help.

I called there main office and was told that the main office doesn't handle customer service problems, that they don't have a customer service number and I'd have to continue to e-mail. I did email several more times but I not getting a response.Desired Settlement: I'd like my $25 Groupon credit

Business

Response:

Hello,

Thank you for forwarding [redacted]'s complaint to us for response and resolution.

We do not have an account in our system with the email address [redacted].

We have received emails from [redacted] using the email address [redacted], and we have responded that we cannot locate her account with that email address.

In order to find [redacted]'s account, and look up her Groupon gift card code and PIN, we need to know the email address she uses for Viggle. We are only able to search by email address or user name.

If she emails [redacted] and includes her Viggle email address or user name, we can assist her.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

From: [redacted]

Sent: Monday, December **, 2013 6:15 PM

To: Inquiry

Subject: Complaint #[redacted]

The company (Viggle) has finally made contact with me and resolved the issue.

Thank you for your help.

Sincerely,

Review: When I started Viggling in order to redeem a product they would send email confirmation thru email. We could Viggle on iPod and iPads and cell phones. Even though we can still Viggle or collect points on iPods and iPads they have changed the rules that in order to redeem points they have to send a text to your cell phone number. A lot of people don't have cell phones and have to use a friends or family number to redeem. However after 4 or 5 different numbers have redeemed thru one cell phone it locks your phone from redeeming. Too many accounts on one device. Yet, how do they expect people to redeem who don't have cell phones. I asked Viggle that and I didn't get a reply to that question. My belief is they should not allow devices that are not cell phones to accumulate points if they can no longer redeem those points.When my family and I started Viggle this was not the case. There rules state they can change and do what they want whenever they want basically. But they ban you because they have reason to believe someone is cheating, they have no phone number to talk to someone about the situation nor when you email them they talk to you by quoting rules and regulations. I would think let's talk to find out the reasonable belief is proof. They didn't address any of my concerns. My outcome is that they change practices and get a number that will allow people whom they deem fraudulent to converse with. Also they need to give notices of changes in rules and regulations. They send everything else thru email but not changes in policy, At least that is my experience with the email communication. They are found on their site and when I first read them nearly a year ago the cell phone requirement was not there. My opinion is I'm to read the regulations periodically. It would be great for the consumer that they allow grace periods for current users in instances like I had which requires users to have a cell phone. Those of use who did not have cells could have time to spend the points we had before we got stuck. Also they make claims to me that we have multiple accounts and ban me as if their computer can determine the number of people in the home. I alerted them when I created a second account to end this one cause I was having tech issues. I never received any response from support and when husband upgraded his phone he was able to take over that account since Viggle had not done what I requested in deactivating the old account. If that was considered fraud then it was done without intent. Their policy is one person per account and that is what we had. They give no notice or allowed us to dispute their beliefs based on computer data except thru email which to me is impersonal. I would think before you cut someone off most companies would open verble dialogue. My family was able to cash out thru products by our points but It takes 2-3 weeks to arrive. Viggle states they have right to suspend rewards. No one will tell me if what we worked for will arrive or if they have utilized their power of the pen. I want no further dealing with this company on a business level however what we earned we should receive.Desired Settlement: The rewards we purchased on 3/**/14 to be delivered as scheduled. I will go my way and they can hopefully learn to be more engaging with current customers thru a speaking device.

Business

Response:

Hello,

Thank you for forwarding [redacted]'s complaint to me for response and resolution.

On March **, 2014, our fulfillment center asked our Fraud team to look into a reward order that was flagged as suspicious. There were four different reward redemptions, on four different accounts, that were to be shipped to the same address.

Our Fraud team opened a case and one of our employees researched the situation. In their investigation, they found that there were 8 different accounts registered to the same device. These accounts were registered with the following email addresses:

This is a violation of the Terms and Conditions of use that [redacted] and any of those accounts agreed to. Here is a link to our Terms and Conditions:

Our Terms and Conditions, relative to our policy regarding multiple accounts, have not changed since Viggle launched in January, 2012. These were the Terms and Conditions that were agreed to when each of these accounts were registered. The Terms and Conditions state:

An individual person may only have one Viggle account. If we have a reasonable belief that multiple Viggle accounts are registered to the same individual, we may suspend or terminate any duplicate Viggle accounts, and also suspend or terminate your participation in the Program. In addition, only one individual person may be registered to a Viggle account.

We reserve the right, in our sole discretion, to suspend or terminate your account, to remove or refuse to award points, or cancel rewards associated with your account, for any reason at any time including if we have a reasonable belief that: (1) points or rewards were improperly obtained or obtained fraudulently (for example, by checking into a qualifying television program within the last five (5) minutes of the program, by checking into multiple qualifying programs at the same time or by engaging in other actions that suggest that you are not actually watching a qualifying program that you have

checked into); (2) you have violated these Program Terms or the Viggle Terms of Use, including, without limitation, opening or maintaining multiple accounts or engaging in fraudulent activity to obtain or redeem points; or (3) you have otherwise abused or tampered with this Program. In addition, we reserve the right to suspend or terminate your account if you have not completed any actions qualifying for points for twelve (12) consecutive months.

When an account is cancelled or terminated for any reason, any and all point balances, redeemed rewards, or other benefits associated with the account, will be forfeited or cancelled effective as of the date of such termination.

These accounts clearly violated our Terms and Conditions and were canceled accordingly.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Only four are from my house and yes we have all used others devices since we frequently visit one another. The homes of the other locations do not have wifi so when we visit them with ipod and ipads we need their devices to log us in. At our home their Verizon devices do not have great reception so we have to log them in. We are an att home. Our wifi Internet doesn't allow for that many devices or it will crash as we have found out. All of this could have been explained if asked. I can see what you are saying but that is not what we are doing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

As indicated in our previous reply, there was a clear violation of our Terms of Use and the accounts were canceled. Because we are a rewards program, it is necessary for us to have strict policies related to multiple account use. We do not make any exceptions to these policies and Terms of Use.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We do not have multiple accounts. My husband, kids and myself decided to cash out points because we were having trouble redeeming since Viggle required cell phones and our cell phones starting with mine was getting locked since my adult kids and nieces didn't have cells to redeem with. As for other accounts those addressing are of my sisters, nice and nephew from different addresses located in Florida. Nowhere in policy does it say we can not check in with another person device. Each email listed has an adult associated with that account. You own rules state 4 -5 accounts can be linked to one Directv account and that is what we have. There is no bases for your decision. All we want is what my family want and we will go away since we all agree Viggle is no longer for us. As for my relatives you have accused they are contemplating the same course of action as I have. They nor I will give up on this issue as we are correct in our statements. Not continuing to proceed to be will be an admission of guilt and I have none.I am compassionate about protecting my name.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Viggle made my account 'STATUS: INACTIVE". When I sent an email to the support group, the response was: "Your device is associated to a fraudulent account that is already being reported to the authorities for mail fraud. This account will not be reinstated." I did nothing wrong; I had about 293,000 points that I never got to redeem.Desired Settlement: I would like the amount of point reflected in e-gift cards to Starbucks.

Business

Response:

Hello,

Thank you for forwarding this complaint to us for response.

The account with the email address [redacted] was deactivated due to its association with another account deactivated for fraudulent activity.

The account with the email address [redacted] accesses Viggle from the same devices (multiple) that are associated with the fraudulent activity.

Our Terms and Conditions, which [redacted] agreed to when she registered for Viggle, state:

We reserve the right, in our sole discretion, to suspend or terminate your account, to remove or refuse to award points, or cancel rewards associated with your account, for any reason at any time including if we have a reasonable belief that: (1) points or rewards were improperly obtained or obtained fraudulently (for example, by checking into a qualifying television program within the last five (5) minutes of the program, by checking into multiple qualifying programs at the same time or by engaging in other actions that suggest that you are not actually watching a qualifying program that you have checked into); (2) you have violated these Program Terms or the Viggle Terms of Use, including, without limitation, opening or maintaining multiple accounts or engaging in fraudulent activity to obtain or redeem points; or (3) you have otherwise abused or tampered with this Program. In addition, we reserve the right to suspend or terminate your account if you have not completed any actions qualifying for points for twelve (12) consecutive months.

When an account is cancelled or terminated for any reason, any and all point balances, redeemed rewards, or other benefits associated with the account, will be forfeited or cancelled effective as of the date of such termination.

The account with the email address [redacted] will not be reactivated as a result of our fraud investigation.

Vice President, Customer Service

Viggle

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not accept viggle's response because it is unethical.

The only reason for my account to be deemed inactive due to fraudulent activity was because there was an investigation launched by viggle against [redacted] (Revdex.com complaint ID #[redacted]). He had redeemed 62,500 points to receive a McDonald's arch card and kept inquiring about it because he never received it.

[redacted] and I are in a relationship; he currently lives in Carrollton while I live in Chandler. [redacted] and I were competing against each other for viggle points. There were times when he was at my residence and checked into viggle and times when I was there and checked into viggle. Also, we checked each other's viggle points to see who was leading.

And I will mention that my son's viggle account (rckpngn) was also put in 'inactive' status after my son visited at the beginning of June and accessed his account from my home; that most likely showed my IP address and viggle decided that it was fraudulent.

The fact is that viggle's policy basically says "we can cancel an account for any reason, at any time if we feel like it"!

I worked diligently for all my viggle point and actually had a lot of fun using the application; however I believe viggle had no basis for the accusation and they robbed me of legally earned points.

Viggle is the one that is being fraudulent and deceitful; they need to look into being more considerate of their users and maybe even asked questions instead of just assuming the worse of people.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello,

As stated previously, we reviewed these accounts and they will not be reactivated.

Our Terms and Conditions, which were accepted and agreed to by [redacted], state:

"We reserve the right, in our sole discretion, to suspend or terminate your account, to remove or refuse to award points, or cancel rewards associated with your account, for any reason at any time including if we have a reasonable belief that: (1) points or rewards were improperly obtained or obtained fraudulently (for example, by checking into a qualifying television program within the last five (5) minutes of the program, by checking into multiple qualifying programs at the same time or by engaging in other actions that suggest that you are not actually watching a qualifying program that you have checked into); (2) you have violated these Program Terms or the Viggle Terms of Use, including, without limitation, opening or maintaining multiple accounts or engaging in fraudulent activity to obtain or redeem points; or (3) you have otherwise abused or tampered with this Program. In addition, we reserve the right to suspend or terminate your account if you have not completed any actions qualifying for points for twelve (12) consecutive months."

Regards,

Review: I am writing in regards to the numerous issues I have encountered with Viggle.com. On January [redacted], I checked into the Rose Bowl which was a featured show. I played Viggle's game, MyGuy, and scored over 500 points in each quarter of the game which should have awarded me 250 points per quarter. As of today, I have only received 250 total points. Viggle also advertised that whatever points won during MyGuy would receive a 5 times bonus which could earn an additional 5000 points on top of the usual points. In all, I was shorted 750 points for that game and 5000 points for meeting the high score requirement of every quarter. In all, I was shorted 5750 points. I then checked into the Fiesta Bowl that same night and again should have been awarded 300 points for scoring in 2 of the 4 quarters. With the 5 times bonus on that as well, I should have been awarded 1800 total points.In all, I was shorted 7550 points between the 2 games. Add to that the fact that there have always been numerous technical issues for audio verification such as last night and even 5 minutes ago in the Orange Bowl. Besides the documented instances above, I have clearly been shorted over 15000 points since I have enrolled in Viggle. That really is a small amount considering I have over 515000 points. I have emailed Viggle customer support numerous times begging for some sort of resolution with no response. If Viggle checks everything I have wrote above, they will see that everything is exact and accurate with regards to the MyGuy scoring.I am asking Viggle to credit my account appropriately. Throughout the months, there have been many product failures that caused me to lose thousands of points. As of the last couple days, enough is enough!I will wait and see what Viggle is willing to do in form of issuing my points back to me.In all fairness, with as much as I use Viggle, to say I lost 15000-20000 points is not unreasonable with all the technical issues, product fulfillment failures, and issuing of points.[redacted]Desired Settlement: I am requesting the points I rightly earned to be added to my account balance. The MyGuy points are 7550 points alone within the past 2 days that I have lost. If you add all of the other issues over the months, 15000 to 20000 points lost is very easy to assume.

Business

Response:

Hello,

Thank you for forwarding [redacted]'s complaint to us for response and resolution.

We did experience a technical issue related to point-awarding for the MyGuy game between January **, 2014 and January **, 2014. Our Analytics team researched all accounts that were impacted by this issue and the appropriate MyGuy points were awarded today. [redacted] received *,450 points today. We ran an additional promotion for select BCS Bowl games that offered 5x the points. This promotion ended on January **, 2014. Promotional points are issued up to 7 days after the promotion ends. These points are pending.

Regarding any other perception of missing points, we do not issue compensation points as a result of any system outages. We have two daily point limits that are posted in our FAQs and Terms and Conditions. You can only get watch and check-in bonus points for checking into up to 12 hours of shows per day. If you have reached the 12-hour limit, you stop getting watch and check-in bonus points. There is a hard point limit of 6,000 points per day. This includes points for games and advertisements. A day is defined as 12 am to 11:59 pm Pacific time. If Mr. Cimino reached either of those limits, he would have stopped getting points. He may have reached this limit and not realized it. We recommend that he review his check-in history for days he believes he is missing points.

Regards,

Review: After spending months going through their process to earn points, I am now not able to redeem points. They have created a process where rewards are posted at any given time of day. The rewards I am interested in receiving (which is what they had been advertising for many months while I was earning revenue for them) are extremely limited and unavailable when I try to redeem them. I have sent them multiple emails regarding this issue, but the issue has been ignored.Desired Settlement: I want the gift card rewards at the 40,000 point redemption level that they advertised for months while I earned points through their requirements. I currently have 346,820, which is a minimum of 8 $25 gift cards.

Business

Response:

Hello,

Thank you for forwarding [redacted]'s complaint to us for response and resolution.

[redacted] has sent us 26 emails, all of which were replied to. The email she references dated November ** was replied to on November **.

Our Terms and Conditions, which [redacted] agreed to when she registered for Viggle, state:

You may redeem your points for merchandise, gift cards, sweepstakes entries, instant win plays, offers or other rewards listed in our Rewards Catalog, while supplies last. To redeem points in your Viggle account for a reward, visit our Rewards Catalog at any time. The Rewards Catalog contains the current list and description of available rewards, as well as the number of points necessary to obtain each reward. We reserve the right to change the Rewards Catalog without notice, and we do not guarantee the availability of any particular reward. We also reserve the right to change the number of points required to redeem a particular reward. We may also require that you provide us additional information (such as your name, address, mobile telephone number or other information) in order to redeem a reward, and your receipt of the reward is contingent upon your providing us with the information we request. In order to redeem, we may also require that you takes steps to verify your account, such as by sending you a text message to which you must respond, or otherwise.

We may place limits on the types of rewards for which you may redeem your points. For instance, we may place a limit on the number of gift cards that you may redeem over a certain period of time. For example, we may implement a limit stating that you may only redeem for one gift card per month.

These Terms and Conditions can be found here, [redacted]

Regards,

You may redeem your points for merchandise, gift cards, sweepstakes entries, instant win plays, offers or other rewards listed in our Rewards Catalog, while supplies last. To redeem points in your Viggle account for a reward, visit our Rewards Catalog at any time. The Rewards Catalog contains the current list and description of available rewards, as well as the number of points necessary to obtain each reward. We reserve the right to change the Rewards Catalog without notice, and we do not guarantee the availability of any particular reward. We also reserve the right to change the number of points required to redeem a particular reward. We may also require that you provide us additional information (such as your name, address, mobile telephone number or other information) in order to redeem a reward, and your receipt of the reward is contingent upon your providing us with the information we request. In order to redeem, we may also require that you takes steps to verify your account, such as by sending you a text message to which you must respond, or otherwise.

We may place limits on the types of rewards for which you may redeem your points. For instance, we may place a limit on the number of gift cards that you may redeem over a certain period of time. For example, we may implement a limit stating that you may only redeem for one gift card per month.

- See more at: http://get.viggle.com/terms/terms-conditions/#sthash.HDu2ErXi.dpuf

Review: Viggle is an iphone ap. A consumer tunes in to programs and are rewarded 1 point for every minute they watch television. They later may redeem there points for different rewards. For example gift certificates, contest entries, etc ... A consumer may view may receive points for up to 12 hours of viewing per day. Every day Viggle offers bonus points for tuning into particular programs. (In order to receive these points, you must tune into the preselected programs for at least 10 minutes and may not be viewed after you've exceeded your 12 hour viewing limit) On 9/* they offered bonus points for watching Cops. I did not receive my points. I contacted them and they said it was either because I had exceeded my 12 hour viewing limit, I hadn't checked in for 10 minutes or it was a rerun (now this presents a problem for me. Reruns to me or a Bait and Switch. Why would Viggle advertise bonus points for a rerun?) On 9/* I didn't receive my bonus points for Perfect Score (television show) on 9/** there servers went down and I couldn't log in to the app so I could check into programming. I sent them a message. They told me there server was down and they were working on them. I sent them another message asking about my Quest ( it is a a second way to earn bonus points. They give you a series of programs to watch (for example: On a particular night they may have you watch a football game for 50 bonus points. In addition to the 50 bonus points they may offer a viewer an extra 250 or 1000 bonus points if they watch a series of football games over the next week or month etc...) since I couldn't log in and see what show was in the current Quest's. They sent me reply that I would be contacted later. I never was. On 9/** they offered bonus points for the program Say Yes to the Dress. Never received them. In the spring they offered 100 points if a Viggler (viewer) checked into [redacted]. I checked into [redacted] three days and never saw my bonus points. Before that there was a bonus offer of 200 points from Direct TV if you checked into a particular program on the Universal Sports Channel. Four times I checked in I never received my bonus points. I contacted them. They said I would hear back from them. I never did.Desired Settlement: (Desired Settlement): I want them to review my account and if they offered me points and it wasn't my error, I'd like my points. (Desired Outcome): They'll quit offering points for shows that are ineligible and if they say they're going to respond to a message than they need to respond.

Business

Response:

Hello,

Thank you for forwarding [redacted]'s complaint to me for response and resolution.

Viggle is a loyalty program that rewards users by giving them points for watching television and performing certain engagements on the app. Viggle does not charge consumers any amounts for downloading or using the application.

If Viggle is experiencing an outage, it may not be possible for users to check into programming and earn points. Check-in bonus points are tied to a specific episode of a program. There must be a successful check-in to that episode in order for bonus points to be applied.

I issued 2,000 points to [redacted]'s account as a courtesy.

Regards,

Vice President, Customer Service

Viggle

Review: They advertise that you can always redeem your points for Best Buy, Amazon, etc. gift cards. All of a sudden they can only be found in their "Spotlight" , which did not exist when I joined. This "Spotlight" is only offered around 3pm est, when I am at work. This has made it impoosible to redeem my credits.Desired Settlement: That they take my credits in exchange for 2 or 3 $25 Best Buy Gift cards. I also have a 5 hundred thousand point bonus coming from switching to Directv, instigated by their ads. I want all these points redeemed in BB gift cards,

Business

Response:

Hello,

Thank you for forwarding [redacted]'s complaint to us for response and resolution.

Our Terms and Conditions, which [redacted] agreed to when he registered for Viggle, state:

You may redeem your

points for merchandise, gift cards, sweepstakes entries, instant win plays,

offers or other rewards listed in our Rewards Catalog, while supplies last. To

redeem points in your Viggle account for a reward, visit our Rewards Catalog at

any time. The Rewards Catalog contains the current list and description of

available rewards, as well as the number of points necessary to obtain each

reward. We reserve the right to change the Rewards Catalog without notice, and

we do not guarantee the availability of any particular reward. We also reserve

the right to change the number of points required to redeem a particular

reward.

Gift cards are available in limited quantities each day. The Rewards Spotlight offers the gift card at a discounted point amount. Other rewards are available at all times.

Regards,

You

may redeem your points for merchandise, gift cards, sweepstakes

entries, instant win plays, offers or other rewards listed in our

Rewards Catalog, while supplies last. To redeem points in your Viggle

account for a reward, visit our Rewards Catalog at any time. The Rewards

Catalog contains the current list and description of available rewards,

as well as the number of points necessary to obtain each reward. We

reserve the right to change the Rewards Catalog without notice, and we

do not guarantee the availability of any particular reward. We also

reserve the right to change the number of points required to redeem a

particular reward. We may also require that you provide us additional

information (such as your name, address, mobile telephone number or

other information) in order to redeem a reward, and your receipt of the

reward is contingent upon your providing us with the information we

request. In order to redeem, we may also require that you takes steps

to verify your account, such as by sending you a text message to which

you must respond, or otherwise.

- See more at:

http://get.viggle.com/terms/terms-conditions/#sthash.14tf9a

Review: I have been a participant in the Viggle App for more than a year & a half. Loved the App & told friends & relatives. Since the major software upgrade in October, there have been many glitches which prevent using the App. I have sent several letters without receiving any responses. If a Show lasts longer than an hour, Viggle only gives points for 60 min instead of 90 or more (Saturday Night Live). Additionally, it is impossible now, to redeem points for gift cards as I go through the process & Viggle always has error issues & shuts down. The new Fandom Level part of App is inconsistent w/awarding points. My husband & I both have received different award amounts for each level so there is inconsistency; the award catalog for each level of Fandom does not open & just freezes. I am currently on Level 8 & have yet to see the award catalog open. Prior to Oct, it was eady to redeem awards & now it is impossible. My husband has IPhone & I have Android (Samsung 3) & we both have same issues. I also am now unable to play Viggle Live. Every correct answer comes bavk w/ "0" points & says previously answered when, in fact, first time answeredDesired Settlement: I would like the issues addressed & fixed. Additionally, I would like to receive the gift cards that I have tried to redeem points for.

Business

Response:

Hello,

Thank you for forwarding [redacted]'s complaint to us for response and resolution.

Viggle is a free application available in iTunes and Google Play.

We reviewed the history of emails from [redacted] in our email management platform. We have replied to every email she sent us. The most recent reply was sent December *, 2013. We have not received another email since.

We released a new version of Viggle on November **, and we are aware that some functionality is not working as designed. Our Engineering team is working on all of the issues in the order of priority.

Fandom level-up rewards are completely random. Points issued for a level-up can be 10-150 points. It is normal if [redacted] is seeing different points for increasing levels.

I recommend that [redacted] review our FAQs on www.viggle.com so she can understand how the free Viggle app works, as most of the complaints included in her letter are explained in our FAQs. If [redacted] is not satisfied, she may cancel her Viggle account by going to Viggle Settings and pressing Cancel My Account.

Sincerely,

Review: I joined viggle to earn points by watching tv . These points are redeemable for various rewards. After I had redeemed 62,500 point for a McDonald's arch card valued at $25, I never received it. I had redeem another 62,500 point to get a card for my grandson. My grandson received his card. I corresponded with viggle for over two month trying to resolve the issue with why I had not received mine. That claimed that because I had sent one to my grandson that I had committed mail fraud. Viggle then placed my account inactive; I had over 290,000 point which took me over 6 months to acquire.Desired Settlement: I would like to be able to get all my points back that were still available in gift card rewards plus the Mcdonalds arch card worth $25.

Business

Response:

Hello,

Thank you for forwarding [redacted]'s complaint to us for response.

On March **, 2013, [redacted] redeemed 62,500 Viggle points for a $25 McDonald's gift card. [redacted] did not contact us to say he did not receive that gift card.

On March **, 2013, [redacted] changed the mailing address in his Viggle profile from [redacted] to [redacted]. He then redeemed 62,500 points for another $25 McDonald's gift card that same day. On April*, 2013, [redacted] changed his mailing address from [redacted] back to [redacted]. Shortly thereafter, on April *, 2013, he replied to the March ** redemption email and stated he had not received the McDonald's gift card. We replied on April * and stated that this reward may take up to 3 weeks to be mailed.

On April**, 2013, [redacted] again replied to the redemption email from March ** and stated that he had not received the McDonald's gift card. His email stated this:

From: [redacted] <[redacted]>

Review: I have been a Viggle ap user for approximately 4 years. I have accumulated over 2 million points during the 4 year period that I intended to use to get a reward from Viggle. My husband, son, and daughter also have viggle accounts registered in their own names, email address, and phone number. We all reside in the same household and watch the same television shows. Occassionally, we have used each other's devices to check in with Viggle because we often could not get one of the devices to recognize the audio. There are a lot of technical issues with the Viggle ap itself on the [redacted] devices in particular. Recently we had issues signing into our accounts stating invalid user ID or password. I contacted Viggle and they sent me a form letter stating that I violated their terms of agreement. Although they did not specify what exactly I did to violate their terms. I emailed them on 3 separate occasions to inquire as to the specific reason our accounts were terminated. They have failed to even acknowledge my emails. I am guessing that they terminated our accounts because we have the same activity and live in the same household, but this is not a violation of their terms and conditions. Their rules state that up to 5 devices can be used in one household. We each only have 1 account and have had for the past 3 years.

At any time Viggle could have contacted each of us by email or telephone to verify our identities. My husband, son and daughter want nothing to do with viggle anymore as they appear to be scamming. They lure you in with television commercials offering rewards of ipads and gift cards, even though they haven't had any of the prizes in over 2 months. Some of us have used our points to enter their sweepstakes. Yet they never post any list of winners anywhere. How do we know that they didn't cancel our accounts because we were the winners of one of the cash prizes? Now that my account has been deactivated does this mean that my sweepstakes entries are also void?Desired Settlement: I would like to have my account reinstated and my points restored.

Business

Response:

Dear [redacted],Thank you

for forwarding [redacted] Revdex.com complaint to me for

response and resolution.Viggle is a loyalty program that rewards users by giving them points

for watching television, listening to music and performing certain engagements

on the app. Viggle does not charge consumers any amounts for downloading

or using the application.On October *, the accounts in [redacted] household were flagged by

our fraud-monitoring system due to duplicate activity and multiple reward

redemptions across accounts using the same mobile number for authentication.

The system automatically deactivated the accounts. When [redacted] wrote in to

our support team, the accounts should have been forwarded for further review.

Unfortunately, the correct process was not followed.I requested copies of identification for the four accounts and once

this identification was received, reactivated the accounts.Regards,Jennifer

M[redacted]VP, Customer

ExperienceViggle

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,