Vivid Racing

I purchased a pair of sports car wheel spacers on 12/12/23 from Vivid Racing. Per the Vivid website, the size of the spacers I ordered was deemed to be the appropriate size for the REAR of my car. However, an expert in car modification advised me that based on his experience, they would be too large and instructed me to exchange them for smaller ones. On 1/11/24, I called and requested an exchange for the appropriate smaller size. These smaller spacers happened to be the same size of the spacers I had also ordered for the FRONT of my car which worked fine. My return request however was denied by Vivid despite their 30 day return policy. After two weeks of exchanging dozens of emails with them and making several attempts to contact them by phone (each with no answer and my voicemail messages were ignored), they twice requested photos of the unused spacers. I sent the spacer photos each time. After they reviewed the photos and obtained approval from their supplier (another 2-week delay), they issued me an approval for the return, providing me a return authorization (RMA) on 2/6/24. I mailed them the spacers and they confirmed their receipt on 2/15/24. After not having received a response one week later, I emailed an update request on 2/22/24. On 2/23/24, they denied any refund claiming the items were "damaged or in used condition." They claimed that: "Based on the photos you had sent us, this damage was not present at that time." This is a fraudulent claim by them. The photos I submitted for return authorization were exactly how the spacers were when I placed them in the box for return. Vivid emailed me photos of used spacers that they claimed were mine but were not.

I placed and order on Jan. 7, 2022. I had already paid for it $365.80.
They gave me ETAs of 5/13/2022, 6/30/2022, 8/15/2022, and 9/30/2022. The last time I asked for the ETA they blew me off On August 23,2022, so I had to contact them AGAIN on Sept. 18th, 2022.
If you want to take the risk of wasting your money, that's your choice.

Great service great quality

Because Vivid Racing reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errorsVivid Racing cannot be held responsible for honoring purchases caused by such errors and will simply take action to correct the error These errors are not a misrepresentation of a product, business, manufacture, or sale but an error which Vivid Racing's responsibility is to correct the errorWe have an entire data team dedicated to updating pricing and product changesMany (most) vendors do not tell us when they have product or pricing updates As diligent as we are to update our content, it is impossible to keep it 100% accurate at all timesTo resolve this issue with this client we offered to discount the item or refund him in fullHe felt that we were obligated to adhere to the incorrect price on the website Since the client was not willing to pay the difference, we refunded this client in full and canceled the orderTerms and conditions are posted on our company websites http://www[redacted] .com/ [redacted] / [redacted] - [redacted] If we can be of any further help please let us know

Excellent customer service always honest and fair

There is pending litigation for this so it was in our attorneys recommendation to not respond as we had already responded to all his emailsWe have pictures, videos, and emails from the customer of him thoroughly enjoying the product and thrashing his car Having repaired several things for him free a couple of times, he would be deployed and gone for months at a time Over the course of these years, we eventually discontinued the kit When he had major issues with his car from the extreme driving he was doing, we let him know we could not support him anymore as we discontinued the product He then took the car somewhere else and paid them to remake or fix parts of the car that he choose to We saved all these posts, videos, and pictures but Mr [redacted] took most of them down so he could not be seen as guilty from abusing his vehicle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They have just regurgitated all the emails I've sent requesting that I receive my tires or a refund Until I receive a refund and they pick up the wrong sized tires, then this is not resolved If you look at my original complaint, I am asking for a refund or tires; however, the deadline to receive the tires that I noted in the complaint was June 23rd It is well past that date now and I sent further instruction to both Revdex.com and Vivid Racing that I want a refund of my money I am able to purchase the correct tires elsewhere Vivid Racing's response does not address my request for refund They have never sent any shipping labels, as they state in their response and they did ignore me for over a month; just look at the emails I sent 5/- email follow up regarding exchange (no response): This is an outright lie I copy/pasted the actual emails with date and time and they were the ones not responding to me It took [redacted] over a week to respond Regardless; look at my email from his response: "I no longer have time to wait as I am scheduled to leave town on the 29th and they need to be delivered and installed by then I will not have time to wait for labels; return the wrong tires; and then wait for the right ones The time ran out on that scenario quite some time ago." I made it quite clear in that email that I did not have time to wait for the labels, send the tires back, and then trust that they would send me the correct ones My suggestion to do the exchange with [redacted] at deliver would have solved that problem, At this point I do not trust them to deliver my correct tires, nor to I trust that they will refund my money if these imaginary labels they claim to have sent arrive and I send the tires back What guarantee to I have that they won't just keep the tires and my money After this bad experience I just don't trust them at all When I have a refund this matter will be resolved It is not resolved currently I need that refund because the correct tires are available at another dealers; but if they keep stalling and refusing to refund my money, then I could lose out again, as they are in short supply I would be willing to send the tires with the shipping labels, but only if they refund my money once [redacted] is their to pick them up; as I really don not trust them to just send the tires with no refund Regards, [redacted] [redacted]

I bought a roll bar for my car Very good customer service since they called to make sure if I had a sunroof, which changes the size...good call! Slight fit problems around the wheel well, but not too bad Overall, a very nice product

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowJust opened the the answer from vivid racingAgain with the liesEven spoke with the owner on the phone.they sent me the wrong product I never ordered nor did we discuss as an alternativeThey just sent itDont appreciate the spin on the situation Here's ***s email after I had spoken with and sent his employees email to himThe most unprofessional company I've ever had the misfortune of dealing withWhen an owner replys to a customer email with the bellow comment on his staffs behavior and replied to Revdex.com stating lies to cover themselves when I have it in writing is appallingSee the below email I received from [redacted] after speaking with him about the wrong item and the attempt for me to help them out in their own mistake"Yep that email kinda sucks"Yep that email kinda sucks She is new I apologize and will resolve this [redacted] Vivid RacingTel: [redacted] Web: [redacted] From: [redacted] Sent: Monday, November 17, 9:AMTo: [redacted] Subject: Fwd: Vivid Racing [redacted] This was the email I receivedHope this clears up the confusion Sent from my [redacted] Begin forwarded message:From: [redacted] Date: November 11, at 7:22:PM ESTTo: [redacted] Cc: "***" < [redacted] >, " [redacted] Subject: Vivid Racing [redacted] , As I was putting together your information to send to the billing department I noticed somethingYou only charged for the titanium muffler you orderedThen you also got a $discountThe retail price is normally so you got a great dealUnfortunately because of this discount we are not able to give you any sort of refundIf you have any questions please feel free to email myself or ***Thank you, [redacted] Vivid Racing [redacted] ***Ph: [redacted] ***Fax: [redacted] "To Exceed our customers expectations through continuous improvement and customer satisfaction"No virus found in this message.Checked by AVG - [redacted] Version: [redacted] / Virus Database: [redacted] - Release Date: 10/30/14Internal Virus Database is out of date.Regards, [redacted]

Great experience everything I've orderedDan and crew are very helpful appreciated

I've got close to 20k in parts from this company(procharger, pfadt suspension, apr aero, exhaust, etc)Most of my expectations have been exceeded in every wayI will continue using them for the fast shipping and great costumer service

Bad customer serviceI paid for an item I ordered on there siteThey email me acouple days later blaming there site for caculating wrong pricing and then they take Weeks to respond and never resolve issues with my ordersOr not even repond at allHad to file a dispute with paypal to contact vividracingThey didnt even bother to reply paypal backSo I filed a claim for a refund through paypal to get my refundI Will never do business with this vividracing again

Client placed his order on 4/05/13Client received his order on 4/10/fed ex tracking number [redacted] Client stated there was a manufacturer’s defect on the item.We paid to have the item shipped back to manufacturer for inspectionUpon inspection the manufacturer found no imperfectionsItem was installed on another test vehicle, driven for a couple of days without any issuesIt was determined that the errors the client experienced were due to poor installation, not the productThe exhaust was repackaged and shipped back to the client at our expenseThe client then informed us that he did not want the exhaust back because he bought another one from another company before we had completed the inspection.On 2/14/Client claimed the item was never received Tracking number [redacted] shows the client received and signed for the item on 1/09/In closing, we try to help every client in every situation however, at some point the client needs to take some responsibility with the installationWe did not ask the client to pay for shipping back and forth, or the time the manufacturer spent inspecting the itemWe did all of this with the hopes of assisting our client and keeping him happyWe have sold over of these exhaust systems part number [redacted] We have never had a single issue with one of them other then this issue hereThis issue was solely a result of poor installation on the clients’ part Please let me know if I can be of any further assistance otherwise, we consider this matter closed

I recently walked into Vivid Racing store to purchase some brake fluid for my vehicle My husband had sent me to run this errand for him because he didn't have time I was a little intimidated when I first walked into this custom racing store to order a couple of bottles of fluid From the time I walked into the front lobby I was greeted by the receptionist and immediately provided customer service by Todd My order was so small yet I was treated like I was important at this place My family is probably a small consumer of products at Vivid Racing but made to feel just like a larger consumer would Todd took me back to his office area and handled everything He was polite and provided me with outstanding customer service A week later I had to go back in to Vivid Racing to return the two bottles I originally had bought because we needed a larger quantity of fluid I was greeted once more promptly by the receptionist and Todd was called up to help me I was impressed with the level of customer service provided by Todd He assured me not to worry about the return and asked if I needed to by more quantity for the brake job When I explained that we were going to use another brake fluid instead of theirs he stated no problem Todd fully refunded my purchase and told me he hoped to see me again He didn't try to deduct a restocking fee for more order which he rightfully could have based on their restocking policy stated on my receipt Todd one my family over and we will definitely shop from Vivid Racing in the future

The client received the item 1/9/in the morningAs you can tell by the FedEx tracking number [redacted] he signed for itThe item was shipped back to the address the original order was sent toThe client is not entitled to any type of refundWe have gone out of our way to assist this client paying for shipping back and forth to verify that the exhaust was indeed in perfect shape with no defectsWe have not asked the client to pay for this extra expense even though it has turned out to be the clients errorWe pride ourselves on quality customer serviceWe regularly go above and beyond for our clientsThis is a very odd situation in that we show the client has signed for the returned item yet claims he did not receive itIn my previous response I incorrectly stated the date receivedI said it was 1/9/when in fact the correct date was 1/9/If anyone looks up the tracking number you will be able to confirm the date received as well as see that his item was signed for at his address

Best transaction I've been a part of in a long timeI had my wheels and tires paid for, packaged and shipped all in the same day, it was incredibleDavid was a great help and very professional and I would work with vivid racing again and suggest them to any of my friends

First, we would NEVER steal anyones money Been in business since selling millions of dollars of parts worldwide This is another special order hard to get item from Japan We have a customer service team dedicated to order updates and followups I am sure the customer was refunded, but I cannot look it up with an invoice number or name to confirm if they were refunded The unfortunate side of this business is the many custom parts that can take months to make or get from overseas and people eventually lose their cool We try our best to keep them updated but sometimes we are at the mercy of the manufacturer

I Ordered a $part from the company I called on 11/21/vice ordering online because I wanted to make sure the part was in stock Alex, at Vivid Racing, assured me that it was and I place the order by phone with Alex The order was officially placed with the company on 11/23/ On 11/25/Vivid Racing emailed me a tracking number The tracking number showed a package was delivered on 11/28/TO SOMEONE IN A DIFFERENT PART OF THE COUNTRY I called to tell them they gave me the wrong tracking number and they gave me the run around and told me there must have been some mix up and they would look into it About once every four or five days I emailed them to ask the status They responded only three times via email I called the company several times to inquire about the issue When I was able to speak to someone on the phone, they told me were still looking into the issue I have tried to communicate with the company on several occasions to discern what the issue is with getting the part shipped to me and each time, they basically told me they are looking into it On December 7th, I was told by Vivid Racing that if they couldn't resolve the issue they would issue a refund They did not contact me after that On December 16th I called and asked them to cancel the order and issue a refund I have not received a refund as of December 30th and they have not to several emails that I have sent since then I have ordered hundreds of items online and have never dealt with a company that was so as non-communicating as this company I DO NOT RECOMMEND DOING BUSINESS WITH VIVID RACING The motto on their website states "To Exceed our customers expectations through continuous improvement and customer satisfaction" lol

*** and *** were a pleasure to work with I have been working with cars for years and Vivid Racing is by far the most professional car company I have ever worked with They took great care of my car while they had it and were very responsive, keeping me up to date on progress I would and will highly recommend them and will be using them in the future

Review Text:
I have a Cayman S that has had numerous upgrades both on the body and the power plantVivid Racing went all out to help meSean G at Vivid was very professional and knew what I was looking forI placed my order, and Sean stayed on point to make sure everything was done to meet my needsTech Art, Vivid Racing and Sean G make the buying experience worthwhileParts fit well and work as advertisedThank you Vivid Racing and Sean GR***