Waldorf Chevrolet Cadillac

After searching our records we found that Mr*** *** is not a customer of Waldorf Chevrolet CadillacWe were not able to find any records containing that name nor phone numberWe apologize for any inconvenience.Tye J*** Customer Relations & Experience Manager Waldorf Chevrolet
Cadillac

From: Phillip N***Date: Tue, Jan 3, at 2:PMSubject: ***To: "***@myRevdex.com.org" Before any type of consideration for a refund we would need the opportunity to inspect the vehical to see if there’s any defective parts
from the manufacture and if there was the part may be under a parts warranty this customer has not reached out to us for any help or to avised us there was any issues Phil n***Service dirWaldorf chevy Cadillac###-###-####

My name is [redacted]
I am the Service Director at Waldorf [redacted]
" margin: 0in 0in 0.0001pt">Please forward me your repair bills from rental and other shop for my inspection
.my phone number is ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: the vehicle had already been in three different occasions to repair the same issue and it was never resolved, I even called and left messages for the service manager and never got a response back. 
Regards,
[redacted]

August 14, 2014
To Whom It May Concern,
This statement is in regards to a 2007 [redacted] which was attempting to be purchased by [redacted] and [redacted] around the date of June 28. During the loan processing it was discovered that the license of [redacted]...

[redacted] had expired. We attempted to then do the loan process under [redacted]'s name. Unfortunately, he hadn’t budgeted for a car on his own and was declined by the banks. At that time, now into the week of July 21, [redacted] was notified and told us she would be back by the 25th with the issue handled. The license on that day could not be materialized and upon speaking with the finance department it was stated that the vehicle could not be released without the license. The [redacted] in question stayed on our lot until August 8th. I feel that there was enough time and patience given to try and keep them with the vehicle.Please feel free to contact me at the information below on the matter, if needed.Sincerely,
Dan S
Sales Manager

From: Revdex.com of Metro Washington DC<[redacted]>Date: Mon, Jun 15, 2015 at 10:03 AMSubject: Fwd: [redacted] Complaint # [redacted]To: [redacted] <[redacted]>
---------- Forwarded message ----------From: <[redacted]>Date: Sun, Jun 14, 2015 at 8:15 AMSubject: [redacted] Complaint # [redacted]To: [redacted]
Upper Marlboro, MD 20772
###-###-####
[redacted]
RE: Complaint #  [redacted]
Please see the attatched requested documents

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because I expect a dealership to be more savvy and professional than a side mechanic. If they could not provide for what I asked for which was getting the codes off the check engine light, then they should have given me the car back vice running up a bill for a car that cant be driven.. You dont need a running engine to check codes. I will never go there for service again and I will not recommend them because of the way they handled this situation. They also should not put folks on.the phone that aren't technically savvy. The questions I had could not be answered cleary by the customer service rep. I recommend having a mechanic to answer technical questions because there customer service rep assureed me my car was driveable TWICE after two major expenditures on my part. She did not know what she was talking about apparently. They also are not offering any resolutions to the problem...they still supporting their position so this dialogue is getting no where. Its in your hands BB.Thanks for this forum.
Regards,
[redacted]

Dear [redacted],
This letter is in reference to ID no. [redacted]
We apologize for any inconvenience [redacted] has encountered. [redacted] visited our service department on November 1, 2014. At that time he stated his check engine light was on, we pulled the code of [redacted] and...

recommended he have fuel service done. [redacted] declined for us to do the recommended repair; this has been documented on the repair order. Once we have the repair order printed out from our old computer system we can provide you with that. Once again we apologize for any inconvenience to [redacted].Respectfully,
Tye J.
Customer Relations & Experience Manager

From: [redacted]
font-size: small; font-family: arial;">Date: Mon, May 19, 2014 at 10:35 AMSubject: [redacted]To: [redacted]
Dear [redacted]
I writing you in reply to case number [redacted] towed a car in that had not been running for a while. He was advised of a bunch of work the car needed just to get it started, so it could be driven and may need further work once we got it started. This was advised to him by [redacted] as well as myself. He authorized the repairs. After getting the car running we found internal engine problems that could not be found without previously mentioned repairs. He was advised of this prior to starting any work. Now he doesn’t want to fix the other work to make the car road worthy. We are not negligent in any fashion. He was completely informed of possible additional repairs that may be needed.
The internal engine and transmission cannot be accessed until we can run them and perform drivability tests
If you have any more questions I will be happy to reply
 
[redacted]
Service Director
Waldorf Chevrolet Cadillac
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10610229
I am rejecting this response because: The repairs as explained by Mr. M[redacted] are correct. I have been driving the vehicle and it appears to be operating fine. I have not noticed any smoke, and for the most part, the oil smell that lingered is gone.
My problem with this dealership and this repair is that when I took my vehicle into this shop my air conditioner was working. When I retrieved it from the shop, it was not working. The shop claims it has a leak in the condenser which they did not do. I think they took things apart, and somehow damaged that part. I have never had a problem with the air conditioner, and in fact I used it before taking the vehicle into the shop. I did not check the air conditioner after the repairs until days after the initial Revdex.com complaint.
I am so disappointed in the work performed by Waldorf [redacted], and the fact that they damaged my vehicle and claim they did not. I refuse to accept their response as valid.
Regards,
[redacted]

Revdex.com,We have received the case involving [redacted]s purchase of her 2017 [redacted]. The trade was paid off on 8/7/17 well within the 30 day payoff amount used in the deal when she purchased the vehicle. The Tag work was completed on 8/21- there was a delay as the tag work was done in Florida....

Finally the credit was not run we merely ran an OFAC which is required on each vehicle purchase. If you should have any questions please feel free to call me at [redacted].Sincerely,Scott S[redacted] - GM

We already had this conversation two times. but here it is again. The car did not start or drive. We quoted the work just to get it started, so we could test drive. during test drive we saw white smoke from the exhaust. With out the car running we would have no idea that it was smoking. Since we saw the smoke we found it had a blown head gasket . This is an internal leak ,not visible to the exterior of engine. The customer was told that we need to get it running so the engine and transmission could be tested. If there was any was to tell the head gasket was blown, he would have been told first. Instead we told him we would have to get it running to check it further and may need other work.. The car can be driven buts smokes.

December 11, 201To whom it may concernI am responding in regard to a complaint made by a [redacted]. He was told back around the time of the promotion ending that once we sent in the test drive information to Cadillac for the $100 [redacted] Gift Card that he needed to contact Cadillac...

for the card as Cadillac corporate was the issuing company of the promotion. We, various Sales Managers, had called Cadillac in regards to him and were told that it was processed out or "handled".Now that we are here, I have gone to our accounting department and we are spending him $100 in a check from our dealership pocket in order to assist. The check is not enclosed in this letter, but being mailed out directly to him tomorrow.Sincerely,
Paris C
Customer Experience Manager

JUN 16 7015To Whom It May Concern:We received a complaint from [redacted] ID # [redacted] in regards to her sales transaction. The customer attempted to purchase a 2016 [redacted] April 30th. In order to complete the sale, she agreed to bring in $3000 for a down payment. After multiple attempts to...

collect, she claimed she was promised leather at a certain price, but was unable to produce the documentation. After a few weeks, we offered to install the leather as a token of customer goodwill, but we would still need the $3000 down payment. The customer still did not bring in her down payment money, and as of today, she was returned the vehicle and we unwound the transaction.Please feel free to contact me if you have any questions.Thank you,Lisa S[redacted]Controller Waldorf Chevy cadillac

From: Phillip N[redacted]<[redacted]@waldorfchevycadillac.com>Date: Tue, Jan 3, 2017 at 2:45 PMSubject:This customer was offered a rental at no charge to him  by GM ,but we and or does GM does not pay for loss of pay ,the customer was in for 15 minutes he could have gone to work but it was his...

choosing not to go to work ..we will provide a 1 day rental to him at no chargeWe do apologize for the inconvenience Phil n[redacted]Service dirWaldorf chevy Cadillac###-###-####

l, Rob M[redacted], the Service Manager called Mr. [redacted] to apologize and offered to recheck his vehicle at no charge to him. He declined at that time and said he wanted to take it elsewhere to have the repairs done and send us the bill. I explained to him that we guarantee our work but will not pay...

to have someone else make the repairs.Mr. [redacted] brought his 2005 [redacted] back to us on Thursday, May 14th 2015. I along with the General Manager, Floyd A[redacted] performed a road test with Mr. [redacted] driving the vehicle. Mr. [redacted] also showed us where the oil was leaking on the passenger side valve cover.
We took the vehicle in for repairs and paid for a rental car Mr. [redacted] could use while We took care of the leak. We replaced the valve cover gasket again and rechecked it. The smoke was caused from the oil leaking near the manifold so that was also taken care of.
Mr. A[redacted] and I offered our apologies again for the workmanship and the inconvenience this has caused him.
Regards,
Floyd A[redacted]                                                           Rob M[redacted]
General Manger                                                          Service Manager Waldorf [redacted] Cadillac                                         Waldorf [redacted] Cadillac
[redacted]                                                    [redacted]Waldorf, MD 20601                                                     Waldorf, MD 20601
 ###-###-####                                                             ###-###-####

[redacted]
 [redacted]
I am rejecting this response because:I have received feedback from [redacted] (corporate) as of 11/21, which is willing to assist. [redacted]My number is [redacted]
 
Regards,
[redacted]

l, Rob M[redacted], the Service Manager called Mr. [redacted] to apologize and offered to recheck his vehicle at no charge to him. He declined at that time and said he wanted to take it elsewhere to have the repairs done and send us the bill. I explained to him that we guarantee our work but will not pay to...

have someone else make the repairs.Mr. [redacted] brought his 2005 [redacted] back to us on Thursday, May 14th 2015. I along with the General Manager, Floyd A[redacted] performed a road test with Mr. [redacted] driving the vehicle. Mr. [redacted] also showed us where the oil was leaking on the passenger side valve cover.We took the vehicle in for repairs and paid for a rental car Mr. [redacted] could use while We took care of the leak. We replaced the valve cover gasket again and rechecked it. The smoke was caused from the oil leaking near the manifold so that was also taken care of.Mr. A[redacted] and I offered our apologies again for the workmanship and the inconvenience this has caused him.Regards,Floyd A[redacted]                                                           Rob M[redacted] General Manger                                                          Service Manager Waldorf [redacted] Cadillac                                         Waldorf [redacted] Cadillac [redacted]                                                    [redacted]Waldorf, MD 20601                                                     Waldorf, MD 20601 ###-###-####                                                             ###-###-####

After searching our records we found that Mr. [redacted] is not a customer of Waldorf Chevrolet Cadillac. We were not able to find any records containing that name nor phone number. We apologize for any inconvenience.Tye J[redacted] Customer Relations & Experience Manager...

Waldorf Chevrolet Cadillac

Review: On 12/29/2013 I noticed proble** with noises coming from my car engine and the check engine light was flashing. I contacted Waldorf [redacted] Service department and spoke with [redacted], Asst Service Manager. I was advised to bring the car into the shop to be placed on their diagnostic machine. On 12/30/2013, I was told by **. [redacted] I had a transmission problem and I was faced with one of two options, a new engine or a rebuilt transmission. I opted to have the transmission rebuilt at a quotable cost of $980.00. I asked if the engine would need to be dropped for the transmission repair work and she stated yes. I was advised due to the holiday season the work could take several days to a week for completion. I contacted [redacted] on 12/31/2013 and she advised me they took out the engine and the car was on the rack awaiting the arrival of factory parts. I obtained a rental car from [redacted] Car Rental due to time-frame involved for repairs($342.00). On 1/8/2014, I received a call indicating the vehicle was ready for pick up. Upon arrival, **. [redacted] said she had personally checked the vehicle. The total cost for repairs $3471.79. On 1/9/2014 while in route to work I heard noises coming from engine. The vehicles dashboard lights began flashing and the emergency warning lights along with the stop engine, car overheating lights flashed. I pulled over and immediately contacted **. [redacted] at Waldorf [redacted]. I was told to bring the car in to the dealership. I advised **. [redacted] I was about 10 miles from the dealership and preferred to have the car towed. She stated if they determined the problem had nothing to do with the initial repairs that I would be responsible for the additional costs of towing plus costs of additional repairs. Upon their inspection, it was determined the coolant fan module needed to be replaced, cost $450. I contacted another repair shop to have the car reinspected. It was determined by them [redacted] Waldorf was responsible for the additional repair problems.Desired Settlement: The additional repair costs of $257.05 plus cost of towing to and from Waldorf [redacted] on 1/9/2014. Re-inspection by independent repair shop revealed the throttle body bypass pipe was bent from the removal of engine/transmission. The RH Fan electrical plug was missing the rubber garment. There were 2 bolts loose in the lower frame and a tool was left in the fans electrical plug. In addition, the fuse box case cover was missing. Photos can be produced. Paperwork and invoice copies are available.

Business

Response:

My name is [redacted]

I am the Service Director at Waldorf [redacted]

Please forward me your repair bills from rental and other shop for my inspection

.my phone number is ###-###-####