Waste Management

July 9, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

October 16, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like...

to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

May 31, 2016
 
[redacted]
 
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# [redacted]   [redacted]
 
 
Dear Mr. [redacted],
 
Reference is made to the...

above-mentioned Revdex.com complaint you filed against Waste Management. 
 
We are in the process of reviewing our internal records, once reviewed I will provide you with a response; I appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Very Respectfully,
Victoria [redacted]
WM Cares Corporate

Revdex.com:
MY garbage was not picked up while I was paying for service! The garbage piled up while I was still paying for garbage pickup. You need to pick up the rest of the trash immediately. I will be taking my story to social media with pictures of the giant trash pile if you do not resolve this issue immediately. I hope you will do the right thing and save yourself the embarrassment.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

October 21, 2015
 
[redacted] Allen
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# 604-237321
 
[redacted] Allen,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM cares-Corporate Office

December 23, 2014
 
[redacted] 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Ms. [redacted],   
The Revdex.com informed us about...

the complaint you filed against Waste Management. I apologize that you experienced service issues and appreciate the opportunity to address your concern.
Our operations team has confirmed that the recycle driver will be there today to service all your recyclables. Because we are recovering missed service we will not issue an adjustment to your account.  
I apologize again for the frustration this caused you, if you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Very Respectfully,
Victoria [redacted]
WM cares-Corporate Office

March 14, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. 
We are in the process of...

reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
Respectfully,
Nancy G[redacted]
Waste Management Corporate

January 8, 2015
 
H[redacted]
[redacted] [redacted] Ave
[redacted], CO [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
H[redacted], 
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option **
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

February 17, 2016
 
  
Re: [redacted] Complaint# [redacted]
Waste Management Account# [redacted]
 
Dear [redacted],
 
After researching our internal records, a credit applied to your account for $49.19; your balance is zero. Please accept our apologies for the frustration caused by this situation.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Respectfully,
Nancy G[redacted]
Waste Management Corporate office

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for your attention to this matter.

June 24, 2016
 
[redacted]
[redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
Nancy G[redacted]
Waste Management Corporate - WM Cares

November 5, 2015
 
[redacted] Provenzano
[redacted] [redacted]
 
Re: Revdex.com Complaint# 10936864
WM Account# 575-172207
 
[redacted] Provenzano,
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted] Giblin
WM cares-Corporate Office

[redacted] 2, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],                  
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, our billing department is processing your refund check in the amount $89.17. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option *.
 
Cordially,
[redacted]

July 28, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello Mr. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
I alerted our operations team and they confirmed we removed the container on 07/27/2016. In addition, your payment of $64.66 was reversed back to your [redacted] card ending in ([redacted]). Please allow 2-3 business days for the reversal to appear on your credit card statement.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

January 24, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
I apologize that you experienced issues with your service and appreciate the opportunity address your concerns. At Waste Management, we are committed to...

providing exceptional and reliable customer service.
On January 20, 2017, you contacted Waste Management to check on service and had a difficult time reaching our agents.  Due to the weather delay in your area, we are experiencing higher than normal call volume.  For your convenience, you may find service information online at www.wm.com, as service times may change unexpectedly due to weather events.  Your service is scheduled for Friday the 27th for trash, recycling and compost.  Jeanne will follow up with you to ensure all trash is serviced on Friday.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

November 4, 2014
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]  
 
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

July 25, 2017
 
Revdex.com case # [redacted]
 
Hello Ms. [redacted],
I apologize that you experienced issues with your Bagster pick-up, and appreciate the opportunity to address your concerns. At Waste Management, we are committed to providing exceptional and reliable...

customer service and have taken the appropriate action to identify the cause and to prevent this experience from occurring in the future.
After researching our internal records, our driver attempted to recover the Bagster from your property, but was unable to do so safely. When the driver arrived, he determined the alley was too narrow for the collection. I have attached the information that is provided with the Bagster which mentions 20 ft. clearance is needed to operate the crane. Because you are a valued customer, we refunded the $50.00 trip charge. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

January 14, 2016
 
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
Cordially,
Nancy [redacted]
WM Cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I have received calls from several different people at Waste Management, unfortunately none of the communication included an apology.  I still cannot believe that Waste Management expected $2,821.37 for services that they never provided.  I seriously don't see how the people that I have communicated with at Waste Management could say this with a straight face.  I have received several copies of a service agreement in the mail, however none of these include any acknowledgement with a signature or initials on the page where it talks about liquidated damages or a term automatically extending another 3 years.  I was not aware of this and there is no signature on it.  According to the paperwork, service began on March 1 of 2012.  I have more than fulfilled a 36 month service agreement.  I would strongly discourage anyone from using Waste Management, this has been ridiculous. 
Regards,
[redacted]

November 18, 2014
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
         
It was a pleasure speaking with you yesterday; per our telephone conversation, I have sent your complaint to [redacted] and he will be calling you to explain the [redacted] to your property.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]