Waste Management

July 15, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

July 6, 2016
 
[redacted]
[redacted] [redacted]
[redacted]
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste Management. ...


We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
Very Respectfully,
[redacted]
Waste Management Corporate - WM Cares

April 18, 2016
 
 
Revdex.com Complaint# [redacted]
 
Re: Waste Management Account# City of Carrollton [redacted]
 
 
 
Dear Dorr [redacted],
 
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
 
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option *.
 
 
 
Very Respectfully,
 
Victoria [redacted]
WM Cares Corporate

July 11, 2016
 
 
 
 
Revdex.com File# [redacted]
 
   Re: Waste Management Account# [redacted]
 
[redacted]
 
I am referencing the above-mentioned Revdex.com complaint you filed against Waste Management. I...

apologize for your customer experience and appreciate the opportunity to address your concerns.
 
I am in the process of reviewing your account and we will provide you with a response; we appreciate your time and patience.
 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [redacted]
 
Very Respectfully,
[redacted]
Waste Management Corporate - WM Cares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
 There is no reason as to why the arrangements could not have been made for Tuesday or Wednesday. I was told on Tuesday afternoon that the route manager was aware of the situation by a representative at the local office. I go home each day for lunch so I know that it was possible for the trash to have been retrieved quite sooner than Thursday. These problems are consistent with your company as I have had numerous bad experiences since I started being forced to use your company since 2011.
Regards,

October 4, 2016
 
 
[redacted]
Revdex.com Case# [redacted]
 
  Re: Waste Management Account # [redacted]
 
Dear [redacted],
 
This letter is in response to your Better Business...

Bureau complaint. I would like to apologize for the missed service and inconvenience you have experienced with Waste Management up to this point. We strive to always exceed our customers’ expectations, yet we have clearly fallen short on this matter.
 
In review of your account Waste Management issued a refund for $78.79- for failure to resume your account once your payment was received.Once our containers are removed, please allow four to six weeks for your refund.
 
Should you have additional questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
 
Very Respectfully,
Victoria H[redacted]Customer Experience Lead – WM Cares

December 21, 2015
[redacted] [redacted]
[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]-[redacted] [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to...

provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

June 21, 2017
 
Revdex.com case # [redacted]
Re: Waste Management Account# [redacted]
 
Hello [redacted],
I apologize that you experienced issues with your billing, and container removal and appreciate the opportunity to address your concerns.
After researching our internal...

records, your account was canceled April 21, 2017. Our agent Tonya, stated she spoke to you yesterday, and you confirmed the containers were removed. In addition, she explained the past due balance on your account. Again, please accept our apologies for the frustration caused by this situation.
Should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

[redacted] 27, 2015
 
[redacted]
[redacted]  [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund request and appreciate the opportunity to address the problem.
As stated on your [redacted] invoice, you are paying for a subscription service; by paying your invoice, you agree to continue service during the specified time. If you request to cancel your service early, you forfeit your prepayment. If you would like we can resume your services for the remaining period and waive the reactivation fees. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

September 24, 2015
[redacted]
[redacted] Dr
[redacted], CA [redacted]
Re: Revdex.com Complaint# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our...

response.
We received your Revdex.com complaint, but were unable to locate an account with the information provided. In order to better assist you, we’ll need a little more information. Can you please provide the name on the account, account number or the township in which you are located or homeowners association, mobile home community, if applicable?
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

June 23, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

[redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]

[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and the recycle container of the containers and appreciate the opportunity to address the problem.
In response to your last comment, [redacted] confirmed, she spoke to you and after discussion, we were asked to provide additional credit. This request has been brought to the attention of the Route Manager for approval. She mentioned she would follow up with you regarding that credit to the account once confirmation has been provided. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted].
Cordially,
[redacted]
WM cares-Corporate Office

April 4, 2016
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint#[redacted]
Waste Management account# [redacted]
 
[redacted],
Reference is made to the above-mentioned Revdex.com complaint you filed against Waste...

Management. 
We are in the process of reviewing our records and will provide you with a response; we appreciate your time and patience.
Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Respectfully,
Nancy [redacted]
Waste Management Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I am not satisfied with this response because it's simply a recitation of their previous responses and in no way validates their billing practices. They attempt to explain why charging the customer for their business costs is legitimate, but the explanation only further supports that the unreasonable fees and administrative costs are not properly shifted to me, the consumer. WM admits they do not disclose the fee up front when customers are shopping and/or contracting for services. In other words, I never knew or accepted the container removal fee when I contracted for services and did not know there was a cost associated with canceling services. Only after I canceled 2 years later did they come up with this fee for removal of their own container, which they admit they will put back into circulation for another customer's use, to WM's benefit. Telling me after cancelation of services there will be a fee in no way binds me to pay the fee. (I had no choice - I wasn't allowed to keep the container or sell the container to another customer.) If they want to retrieve the container and re-use it, that is WM's cost to bear, not the consumer's, unless the consumer actually accepts that as a term of the original agreement for services, which did NOT happen here. Moreover the fee ($40) and its associated costs ($20) AND late fees after alleged non-payment are also unreasonable. For all of these reasons, I will now be filing a complaint with the MN attorney general and will ask that this deceptive practice be investigated, and that an action be filed on behalf of all MN consumers pursuant to Minn. Stat. 325F.69(1).Thank you,[redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
$18.90 hardly covers the 2 hours I had to spend to get my trash picked up one time.   Especially having to wait a full 45 mins to speak to a supervisor.
Regards,[redacted]

November 8, 2016
 
Re: Revdex.com Complaint #[redacted]
Waste Management Account #[redacted]
 
[redacted]
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take...

action to correct them.
I alerted our operations team and they confirmed that your recycle was serviced on 11/08/2016. In addition, I will continue to monitor your account for the next month to ensure you recycle is serviced. 
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

January 28, 2015
 
[redacted] [redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] [redacted],      
 
Reference made to the above-mentioned Revdex.com complaint you...

filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at 713-512-6200 option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

June 16, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option **
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

August 9, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]2
 
Hello Ms. [redacted],
We greatly regret your decision to leave Waste Management and apologize for not meeting your expectations as your service provider. Please provide the date you would like your account to be cancelled. Should you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Customer Experience Agent- WM Cares

January 2, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted], 
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
After researching our internal records, your account is at a zero balance. As well, we have notified the collection agency of your issue and stopped collection calls. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]  or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]