Waste Management

January 16, 2016
 
[redacted]
[redacted]
[redacted]
*
Re: Revdex.com Complaint# [redacted]
WM Account#[redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste...

Management.  We would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

October 20, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]    [redacted]   
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your request to cancel and appreciate the opportunity to address your concerns.
[redacted] signed a Service Agreement ("Agreement") with Waste Management which took effect on December 01, 2009 for thirty-six (36) months. Pursuant to Section 2 of the Agreement, the initial term of the agreement is for thirty-six (36) months and Agreement automatically renews for an additional thirty-six (36) months renewal term if [redacted] does not notify Waste Management in a written notice of termination at least (90) days, but not more than one hundred eighty (180) days, per Section 2 of the termination of the then-existing term. Please see attached Service Agreement.
[redacted] failed to give Waste Management notice of termination within Section 2's allotted time period. Therefore the Agreement automatically renewed for an additional 36-months.
If you have questions or comments regarding this matter, please feel free to discuss it with your Account Manager Yesenia D[redacted] at 800-822-6264 Ext: 4 or email [redacted] .
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

September 29, 2015
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
Hello [redacted],
Our [redacted] department confirmed your payment of $52.22 was reversed back to your credit card. Please allow 5-7 business days for the reversal to appear on your credit card statement. If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

February 3, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],  
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
After researching our internal records, on 2/03/2015 I issued a reversal for $68.25 back to your Visa card ending in [redacted] confirmation # [redacted]. Please allow 3-5 business days for the reversal to appear in your credit card account. Please accept our apologies for the frustration caused by this situation.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Sunday, October 15, 2017 9:16 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]Hi Revdex.com,Thank you so much for your kind assistance.  I apologize for not letting you know that the issue was resolved by Waste management. (complaint #[redacted]) thank you for your quick action.  Kindest Regards.  [redacted]

[redacted] 24, 2014
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],       
 
Reference made to the above-mentioned Better Business...

Bureau complaint you filed against Waste Management.  We would like to provide you with our response.
 
We are researching your account and will respond as quickly as possible.
 
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]

May 20, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would...

like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Thursday, October 19, 2017 6:27 PMSubject: Complaint#[redacted][...] They want me to move the bag. I am not moving the bag. That's why I purchased it! I'm going to try to attach photos. I can't even get to my carport! I'm trying to get in touch with my township to see if they can get it removed for me. I will never use their service again. I know other people who have bought the bag, and don't live on prairie land either! I'm also going to complain to the stOres that sell these bags, as to what a rip off this is. You can read my original complaint on your site. [redacted].

December 18, 2015
 
[redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted]
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address your concerns.    
Raul confirmed he spoke to you on 12/17/2015 and apologizes, for the misunderstanding on the conversation you had with our representative Joyce. All our records indicate that Joyce offered you a one-time credit of $18.77 from the September 2015 invoice, leaving a balance of $55.13 for that bill period only. This adjustment included full credit of all surcharges (fuel, environmental, regulatory cost recovery, etc.) on that September 2015 bill period, that are normally not credited or waived and would not be approved for future bills. At this time there are no further credits due on your account. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted]
 
Cordially,
Nancy G[redacted]
WM Cares-Corporate Office

June 29, 2015
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Better Business Bure*u Compl*int# [redacted]
WM *ccount# [redacted]
 
[redacted],
Reference m*de to the *bove-mentioned Better Business Bure*u compl*int you filed *g*inst W*ste...

M*n*gement.  We would like to provide you with our response.
We *re in the process of reviewing our intern*l records *nd will provide resolution; we *ppreci*te your time *nd p*tience.
If you h*ve questions or comments reg*rding this m*tter, ple*se feel free to discuss it with me *t wmc*[email protected] or by phone *t 713-512-6200 option 3.
 
Cordi*lly,
N*ncy G[redacted]
WM c*res-Corpor*te Office

January 18, 2017
 
Re: Revdex.com Complaint # [redacted]
Waste Management Account #[redacted] 
 
Hello [redacted],
The credit issued is $226.37 for the overages, should you have additional questions or concerns or if I may be of further assistance, you may reach me at 713-512-6200 option 3.
Very Respectfully,
Nancy G[redacted]
Customer Experience Agent- WM Cares

November 11, 2015
[redacted]
[redacted]
[redacted], [redacted]
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We would like to provide...

you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolved.I am waiting until this transaction has posted to my credit card and also wish to have my final bill from Waste Management before I sign off this complaint. Please call me in regards to this.Sincerely[redacted]

August 3, 2016
 
Revdex.com Complaint# [redacted]
Waste Management Account# [redacted]
 
Hello Ms. [redacted],
I wanted to take this opportunity to most importantly, apologize for your recent service experience. We take these concerns very seriously and will immediately take action to correct them.
After researching our internal records, your refund of $91.34 was reversed back to your [redacted] card ending in ([redacted]). Please allow 2-3 business days for the reversal to appear on your credit card statement. In addition, we alerted our operations team regarding the removal of our container. Once we receive confirmation the container is removed we will follow up with you.
Should you have questions or concerns regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 option 3.
Very Respectfully,
Nancy [redacted]
Waste Management Corporate - WM Cares

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Hi,Yes he did call me today. I think this is after Revdex.com complaint. This worked out good. Keep up the good work Revdex.com !!!Hope WM's insurance able to fix it soon and does not need to follow up here at Revdex.com. Thank you,[redacted]

April 28, 2015
 
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
The Revdex.com has contacted us to let us know about the complaint you filed against Waste...

Management. I apologize that you experienced issues with your billing and appreciate the opportunity to address the problem.
Upon review of your accounts, [redacted] and [redacted] issued the necessary credits on your accounts. I apologize you were not informed of the fees associated with new service. I have conveyed your concerns to the call center supervisors for additional training and or coaching of our customer service representatives. Regarding the removal fee, we charge removal fees to every subscription customer for the removal of the WM carts, as there are costs involved to operate our trucks. 
 If you have questions or comments regarding this matter, please feel free to discuss it with me at [email protected] or by phone at 713-512-6200 [redacted].
 
Cordially,
[redacted]

October 22, 2014
 
[redacted]
[redacted]
[redacted], [redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
 
The Revdex.com has contacted us to let us know about the complaint you filed against Waste Management. I apologize that you experienced issues with your refund and appreciate the opportunity to address the problem.
Upon review of your account a reversal for your refund was submitted back to your credit card ending in [redacted]. Please allow 3-5 business days for the reversal to appear back on your card. Please accept our apologies for the frustration caused by this situation.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted]
 
Cordially,
[redacted]
WM Cares

November 23, 2016
 
Re: Revdex.com Complaint #[redacted]
  Waste Management Account #[redacted] [redacted]
 
Hello [redacted]
 
I apologize that you experienced issues with your billing and appreciate the opportunity address your concerns. At...

Waste Management, we are committed to providing exceptional and reliable customer service, and the experience you received does not reflect our standards. We have taken the appropriate action to identify the cause of the error and  prevent this experience from occurring in the future.
 
On October 21, 2016, you contacted Waste Management to discuss billing issues and cancel your account for November 23, 2016 at [redacted]  You were advised that you would receive back the unused portion if you made a full payment. At this time, we have processed a reversal of the unused portion for $38.42 back to you [redacted] 
 
Should you have additional questions or comments or if I may be of further assistance, you may reach me at [redacted]
 
Very Respectfully,
Victoria H[redacted]
Waste Management Corporate

June 29, 2015
 
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
[redacted]
WM cares-Corporate Office

July 30, 2015
 
[redacted] D [redacted]
[redacted]
[redacted]
 
Re: Revdex.com Complaint# [redacted]
WM Account# [redacted]
 
[redacted] D [redacted],
Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management.  We...

would like to provide you with our response.
We are in the process of reviewing our internal records and will provide resolution; we appreciate your time and patience.
If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] option 3.
 
Cordially,
Nancy G[redacted]
WM cares-Corporate Office