Weight Watchers International, Inc.

Review: Weight Watchers billed me for a recurring charge of $14.95 per month for an online service that I did not use for the entire 10 months that they automatically charged me monthly for. The explanation that this charge would be recurring was buried in fine print within the contract. My connection to this company was in person meetings that occurred close to my home. In September of 2012, Weight Watchers closed that location and opened another location that was inaccessible to me. I am certain I would have know of this reoccurring charge if I would have been able to maintain attending meetings.Desired Settlement: I would like a refund of $149.50 for the 10 months of $14.95 that I was charged.

Business

Response:

The member contacted us on 1/**/2014 alerting us that she is no longer attending meetings in her area due to the meeting location closing in her area. She was then escalated to our Corporate Affairs department on 1/**/2014 when an agent contacted her by phone. We offered as a courtesy 3 months at $14.95 due to the member not previously cancelling her online eTools subscription. The member accepted this offer on 1/**/2014 when we closed the case. At this time, there will be no other refunds issued.

Thank You,

Weight Watchers

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My issue is that Weight Watchers has automatically billed me for 10 months of a $14.95 monthly fee, which was explained only hidden in fine print. Recurring charges is a sneaky business practice that preys on customers apathy, and I would think that the Revdex.com would want to take issue with this practice. A courtesy 3 month refund is a small fraction of the fees that I have been charged by this company that claims to be "ranked #1 weight loss diet". The customer service I have received from this company has been very poor on multiple occasions. They have closed accessible meeting locations, partnered with [redacted] to sell an activity monitor that they charged, again, a monthly subscription fee but did not stand by the product when it was defective and continued to charge the subscription fee. I have had enough of giving money to a company that I receive such poor customer service from. I am requesting the remaining 7 months that they have not refunded me the $14.95 subscription fee for etools.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Subscriber No: [redacted] Weight Watchers online does not offer any preview to potential customers. The only way to check out the program is to sign up. The cost is either $57.85 for a 3 month subscription (with an advertised $1.00 sign up fee -- in big bold letters: "SIGN UP FOR $1") - or $48.90 for the standard monthly play (a $29.95 sign up fee and $18.95/month.) Having been on Weight Watcher many years ago, I was interested in joining again, and I was hoping the online program would work for me. I have a busy life. However, after signing up - I knew within minutes the program had changed, and was not appealing. I knew the tools were limited and time consuming; I checked out entering 1 TB of raisins and that wasn't even an option, 1/8 of a cup was the minimum programmed in. I knew the website was hideously non-user friendly. I cancelled within minutes of joining. However, given how their agreement reads, my choices were to have my subscription run for 3 months and get NO refund, or have my subscription run for 1 month and get an $8.95 refund. I chose the latter given no other options. Yes, their terms of agreement (of course, I read the fine print after I saw that I was being screwed over by them) explain that if you cancel - you will only get a refund of the $8.95, because they will revert to the standard enrollment. BUT 1. How does that jive will the promoted $1 Set up fee? At the most, even an un-ethical company would just charge someone who cancelled with 15 mins (or even an hour): $1 + $18.95 for the first month = $19.95. That Weight Watchers charges $48.90 is beyond the pale in terms of unethical, greedy practices. 2. An ethical company - one that had any concern for the consumer would give everyone a 30 minute (or some other reasonable time frame) review of the online website, and would not charge anyone who cancelled within that (or some other reasonable) time frame. Weight Watchers International, Inc. has demonstrated to me that it is run by unethical and greedy people. [redacted]. And there is no excuse -- they are either amoral or incompetent. I suspect the former.Desired Settlement: I want a full refund of my $57.85. Nothing less is satisfactory.

Business

Response:

Dear Sirs,

When the customer subscribed to Weight Watchers® Online and submitted her payment, she agreed to the terms and conditions set forth in the Subscription Agreement. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed. Due to these terms, she was eligible to receive a $8.95 refund which she accepted.

However, while it is not our policy, customer service is very important to us and we have been authorized to credit her account for an additional $48.90, a full refund. She should see the credit on her next credit card statement. Her subscriber account cancelled effective 1/**/2013.

Much like a buying a CD, DVD or software, what she purchased is predominantly proprietary intellectual property (the music, the movie or the program). Like many companies who sell these products, our policy is that once you have access to the product, your payment is non-refundable. As we have no way of knowing if or how much of the diet she has used for her personal benefit, our practice is not usual to refund an account in full.

By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our refund policies.

Sincerely.

Weight Watchers International, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, assuming the full refund is actually provided.

I still object to the Weight Watcher marketing and billing tactics, which are unethical - whether legal or not. And it shouldn't have to take a complaint to the Revdex.com to be treated reasonably.

I appreciate your assistance.

Sincerely,

Review: I joined weightwatchers for a controlled amount of time and they offered free etools. At the end of the period, which was in May 2013, I did not join up again. The etools started to get charged to my account in June 2013-my mother was sick at the time and I didn't have the opportunity to check my statements. I called WW today for a refund and they would only give me a refund for one month-not the four months that I requested. This seems to me like a gimmick and I am very disappointed in WW. I should have been contacted to tell me they were going to start charging my account. They should have offered my a full refund and instead but did not. I will not be joining WW again after this incident.Desired Settlement: I would like a full refund for the amount charged to my credit card, which is $60.00. I would also like them to change this way they do business and contact the customer when a charge is initiated.

Business

Response:

When she subscribed to Weight Watchers At Work eTools and submitted her credit card information for future billing. The customer agreed to the terms and conditions set forth in the Subscription Agreement. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed.

However, while it is not our policy, customer service is very important to us and we have been authorized to credit the customers account for 3 months at $14.95. This is in additon to the credit that was applied to her account yesterday 10/*/2013. This brings the total amount refunded to $59.80 which was the full amount billed.

Review: Approximately one year ago I signed up for a 3 month subscription. I was frustrated and shocked yesterday when I saw that Weight Watchers has been charging me a monthly fee of $19.95 since that subscription expired. I had no intention of continuing the service and have never used it. I tried to cancel the subscription on line immediately by following the instructions that they provided on the automated call in line but the option to cancel did not exist in the "Manage My Account" setting as they instructed. I called Weight Watchers today and informed them of this issue. The customer service representative stated that I should have received a receipt that informed me of the continued charges. I have searched all of my emails and have no record of a receipt. Further, I notified the representative that there was no option to cancel available online.Desired Settlement: Refund of all monthly charges beyond the 3 month subscription that I initially signed up for.

Business

Response:

We received the member's request for a refund. Weight Watchers site allows the member to review sign-up process along with Terms and Conditions. The member is unable to continue with sign-up if terms are not reviewed and signed off on. The membership is a self-managed program with member responsibility to cancel. If cancellation is not completed, recurring billing continues and the member has the responsibility to monitor financial statements.We apologize if the member at time of sign-up perhaps did not review the terms and conditions. We value each of our members, therefore will issue a maximum six month refund of $119.70. In order to apply to refund, we've reached out to the member on 1/*/16@11:02am to return a call to Corporate Affairs to apply refund.Please let us know if you need further assistance. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Review: I went to Weight Watchers online to sign up for their service. Immediately after signing up I realized the site is confusing and only offers recipes. I tried to use the app for my cellphone, which was included with the fee and could not get it to load. I cancelled the membership before using it and was only refunded $19 of the $65 I spent. I did nothing on the site. I tried to locate their refund policy and if it is anywhere on the site, I have not been able to find it. Their customer service people refuse to acknowledge that I am being charged for not using the service and backing out right away. They keep telling me that I can use the site until February *. I don't want to use the site. The site is horrible and the one thing that might have been helpful, the app for my phone, does not work. I looked at reviews and many people are having problems with the app. What I want is a full refund since I did not use any of the product. I cannot believe they do not have a way out of their service.Desired Settlement: I just want my money back, not just a third of it.

Business

Response:

Thank you for contacting Weight Watchers.In response to the above complaint, records are showing all monies have been issued back to this subscription account. 1/**/15 - refund 19.901/**/15 - refund 45.11Please feel free to contact us with any further questions.Sincerely,[redacted] Weight Watchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 7/**/14 I purchased (Reference Number [redacted]) what I was lead to believe was a participation plan covering online and personal attendance to weight watchers weight reduction system. Upon attending a meeting I was informed that this purchase was for the online service only and I would need to pay for meeting attendance. On 8/*/2014 I called and canceled my 3 month savings plan as it indicated I could do in their ad. It also said I would recieve a refund if cancellation was desired.. The customer service person I spoke with told me my 3 month plan was canceled as of that date and I would receive a pro rated refund.

(Cancelleaton number [redacted])

On 8/**/2014 I called customer service again as I was still receiving online messages. I was informed by [redacted] the customer service person I spoke to that my cancellation number was on file but actually had not been put into effect. He also informed me that a refund was not possible unless I purchased another program that my funds could be partially applied to but not all of the original purchase price would be refunded. I feel the original discolsure purchase was deceptive and a bait-and-switch was used in place of any refund.Desired Settlement: Pro rated refund from 8/*/2014

Business

Response:

Upon further research we find that the member does qualify for a full refund, we have issued a full credit of $43.40 on 08/**/14. Credit usually take 3 to 5 business days to appear on the credit/debit card account. The account has been canceled effective 08/**/14.

WeightWatchers International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I joined weight watchers on 1-**-14. On 1-**-14 I received a letter in the mail where they was running a special and you could receive half of the membership. Well anyone would have taken advantage of this. So on 1-**-14, I called the weight watchers ###-###-#### and spoke with someone about this and explained to her, I would like to cancel my current plan and get this promotion. She told me to send my temporary membership card back in the mail to an address she provided and to send the permanent card that Weight Watchers would be mailing out, back to same address. So I did just that. Well after about a month of not receiving anything I called, and I ask about it I was informed that I would be getting a check through the mail instead of money credited to my debit card, like I paid. I said ok, and thank you. Well about two weeks go by and still nothing, so I called the number for a second time, and ask has it been sent, I was told that the check was mailed out on 2-**-14. This goes on and on for several weeks, in which each time I am told it was mail, it will take 4-6 weeks to receive it. Each time I call I am giving the run around, I am sick and tired of this. I spend at least 15 mins but as much as 35 minutes on the phone and every time told something different. On 3-**-14, I was told that this had been forwarded to Weight Watchers International and they would contact me WITHIN 48 hours. On 3-**-14 I called back and ask why I had not received a call back and she told me it would take 10 days for WWI to call. So if my math is correct they should have returned the call by 3-**-14, in which they have not ( til this day they have not called). So today I call and get [redacted] from the [redacted] center, which was super nice he tired to help me, he forwarded my call to his [redacted] that was unable to do ANYTHING, and I ask for her [redacted], she sent me to [redacted] at the [redacted] center, she told me that the check was in the mail and they was not anything else that would or could be done. She also told me that the check was issued on 2-**-14, which if you remember I was told 2-**-14 a while back. I ask for [redacted]'s [redacted], she calms that she doesn't have one. ANYWAYS, I am sick of this, all I want is my refund. I have spent MANY hours on the phone as well as used MANY minutes of my cell phone, and NOTHING had been resolved. it has been going on for 82 days, I think something NEEDS to be done about this.Desired Settlement: to receive the money that is due to me.

Business

Response:

Thank you for contacting Weight Watchers.

Customer service is very important to us and we see by the notes on [redacted] monthly pass account the credit has been issued 2/**/14 and verified by member.

Please feel free to contact our Corporate Affairs department if you have any further questions [redacted]

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

BUT I WOULD LIKE TO ADD:

First of all I was told for over a month after this problem, that I would receive a check when they had already credited my account, but I was unaware of this credit. I was also told on two different calls that the check had been processed and was in the mail. That is why people look down on the USPS, because of people like this company, lying about mailing items that are never mailed. It is a shame that a company would do this.

Second of all how did they credit my account back to my credit/debit card when I was told they did not have my card information stored. I still am VERY UNHAPPY about they way this was handled.

Sincerely,

Review: My wife and I joied Weight watchers last year and attended meetings for several months. The lecturer urged us to "sign-up" for the E-Tools as they were freee to members who were at their goal weight. Since it was "free" I signed up for the E-Tools. I didn't know how to enter the E-Tools website. I was never given any instruction on how to use the E-Tools and I subsequently never used the E-Tools. I called to cancel my E-Tools. When my wife and I stopped attending meetings I was unaware that Weightwatchers would now begin to charge for the E-Tools. Upon checking the charges to our checking account later that year we found that we had been billed over $150.00 for E-Tools that I were charged to my account. That was money charged to my account for absolutely nothing!Desired Settlement: I would hope that weightwatchers staff properly train customers in the use of E-Tools and warn them about fees that accrue for these "free" services long after you are finished attending Weightwatchers. I am sure that I am the only customer who feels that they have preyed upon by this organization and its' E-Tools component.

Business

Response:

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations. We have made efforts to ensure our customers understand our products and what they are purchasing or signing up for. In this customer’s case, we took several steps to inform him that the subscription would automatically renew unless he cancelled.

Review: I bought a 3 months subscription to Weight Watchers online for my mother. She used this service for 3 months, but then stopped. For the following 4 months I was continually billed for this service. We were unaware that we needed to specifically cancel anything, since we only purchased a "3 month subscription." When we contacted Weight Watchers, they were incredibly rude and refused to offer any help to reconcile this. Because the service was online, they could easily tell that we had not logged in or accessed the site for the 4 months following the end of our 3 month subscription. They were unwilling to listen to us. I contacted my credit card to dispute this case, but they said that there is no record of our cancellation. I believe that Weight Watchers is using deceptive practices by charging the consumers monthly without any notification. I understand that now I must keep a better eye on my credit card statements to avoid being taking advantage of like this, however I think that Weight Watchers is in the wrong here. They should not be able to continue to charge something without my authorization. Their reaction to my complaints only leads me to believe that their shady actions are definitely on purpose to take more money for a deceptive company.Desired Settlement: I would like my credit card refunded for the 4months that we did NOT use their service, and were unaware of the charges. Weight Watchers can check the use of the site and see that we never logged in or accessed the site during the months following the end of our "3 month subscription." At the very least, I believe that Weight Watchers should not be allowed to continue to charge consumers this way. IF a person purchases a "3 month subscription" it should end after 3 months.

Business

Response:

Weight Watchers Online is a do-it-yourself diet for those interested in a self-directed approach to weight loss. Our online weight-loss resources can help subscriber’s manager their food and exercise, make better satisfying food choices, and create a personalized powerful plan that fits their style. Subscribing gives them our easy-to-follow 360 Weight Watchers Plan plus access to the Web’s most convenient weight-loss resources and tools.

When she subscribed to Weight Watchers Online and submitted her payment, she agreed to the terms and conditions set forth in the Subscription Agreement. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed. Due to these terms, she is not eligible for a refund.

However, while it is not our policy, customer service is very important to us and we have been authorized to credit her account for 3 months. ($56.85) She should see this credit on her next credit card statement. Her subscriber account has been cancelled effective today.

By clicking on the link below, you may refer to our subscription agreement for additional inquiries you may have regarding our refund policies.

Weight Watchers Customer Care

Business

Response:

This issue was resolved on 9/**/2013 via WW [redacted]. Member was provided a refund of 4 months totaling $75.80, to be issued via check. Please allow up to 2-4 weeks to allow enough time for the check to be delivered.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Aug **, 2013, I registered, online for Weight Watchers online services. The $65 debited from my checking account almost immediately, but the website, would not allow me to log on for any of their 'privileged' information. It just continued to take me back to the page, where I would again, need to supply them with credit/debit card info. Luckily, I had access to my checking account online, and could see that the transaction was already pending. Otherwise, I would have tried to make payment again. I feel this company has not offered me anything but grief, ever since this occurred. I have spoken with different customer service reps 4 separate times and days, to try to get my funds back, with no success. Perhaps this is an online scam... since every customer service rep has given me a different lame excuse as to why I was not able to log onto their site.... from me not knowing my address, to the postal service having my address incorrect, to billing info being incorrect, to me needing to update my adobe flash player on a brand new laptop. All LAME excuses!!! that somehow, had no bearing on Weight Watchers being able to ACCEPT my $65!!!!! All they continue to tell me is that the refund is 'pending'... and the 3-5 business days for refunds, is now here and gone.Desired Settlement: I simply would like my $65 refunded to me. I have received NO SERVICES for the money they accepted from me 1 1/2 weeks ago.

Consumer

Response:

AS OF TODAY, SEPTEMBER **, 2013, THIS CLAIM HAS FINALLY BEEN RESOLVED. THE FUNDS HAVE BEEN CREDITED TO MY CHECKING ACCOUNT. THANK YOU ! [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

It is almost impossible to cancel a subscription with WW. They will keep charging your credit card. Every attempt to unsubscribe online fails. And then you will continue to get unwanted e-mails. I had to change my credit card to escape them.

Review: The business promised to refund my dues if I lost 10 lbs with in the first 60 days which I did. Now they are telling me they can not make that refund if I don't extend my subscription beyond 90 days. I am not extending my subscription because the local chapter is useless, can not even down load an app onto an android phone and attending the meetings is a useless waste of time.

I can't get a satisfactory answer by communicating on the telephone and the website is not accessableDesired Settlement: I want my promised refund and I do not want to extend my membership beyond 90 days.

That should be very simple if only there was someone in the weight watchers office who spoke and understood English.

Business

Response:

Thank you for contacting Weight Watchers. We received the member's request for a refund and cancellation of account. We apologize the member did not receive the refund for the promotion. We reach out to the member to contact Corporate Affairs so we can obtain more information on applying the refund. Once the member's contacts our Corporate Affairs Group, a refund will be issued.Please let us know if you further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I have tried to cancel my weight watchers online service without success. The online cancellation system on their website takes you information but does not give any indication that the request went through. Same thing for their email cancellation request system. In addition, I've tried cancelling on the phone but cannot get through to a representative in a reasonable amount of hold time.Desired Settlement: I want my membership cancelled immediately.

Business

Response:

We received the member's request to cancel the Online account. We apologize the member experienced with attempting to cancel their account. Corporate Affairs has canceled and issued a refund for $15.15. We have notified the member of the cancellation.Please let us know if you need further assistance. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a Weight Watchers membership through my job because the pricing was discounted. I found out that I have been getting billed incorrectly for over 6 months. I contacted Weight Watchers customer service to fix the billing issue and keep getting the run around. I keep getting transferred to other customer service representatives and no one will make this right. They told me someone will call me back to resolve the issue and that was a week ago. Every time I called ,they kept mentioning my old address , which every time I called I asked them to update,(over 7 times)yet I get mail at my current address. I just want this resolved.Desired Settlement: Refund the difference the months that I was over charged from June [redacted] 2015 when I first signed up to January 2016.I was charged $39.95 (Regular price) and was supposed to be charged $15.99 (discounted from Employer Price).They told me they would not refund the difference. A credit to my account would also work if they cannot refund. Also to correct the monthly billing to $15.99 a month.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: WeightWatchers charged me for both MonthlyPass for an additional month as well as OnlinePlus account (concurrently). The business has informed me to switch to OnlinePlus has voided my previous MonthlyPass. This means there were 2 weeks of service in a previous program that have been voided -- and I am footing the bill. Additionally I am being charged 1 month service for the MonthlyPass beyond what would have originally been charged.1) the website is not transparent in the effective date of the plans and switching; I believe the way users are led through the options for plan changes or cancellations is deceitful.2) no user should ever be charged for future months' services concurrently with other services. Customer service has not been helpful in resolving the charges to my credit card, alleviating my concerns.Desired Settlement: I would like the business to reverse the charges immediately.I understand, though do not agree with, the charge for overlapping plans for the OnlinePlus plan. I believe the business should have been able to reverse this charge and allowed me to continue my current MonthlyPass until its expiration.However the business most certainly should reverse the charge for future MonthlyPass immediately -- as they have reaffirmed twice that plan is cancelled for me and I will not be able to use it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My wife [redacted] somehow ended up on a distribution list for Weight Watchers. When we try to unsubscribe her, Weight Watchers wants for us to make an account; of course providing all kinds of information. I contacted them via phone and email on at least three or four occasions, and tried to opt out without building an account at least 10 times, all without luck. This is an awful business practice, and their "Advanced Support" team members can't even seem to help, as per the below e-mail trail.

==================================================

---------- Forwarded message ----------

From: [redacted]ate: Mon, Jun *, 2014 at 5:25 PM

Subject: RE: Help: Technical Support (#[redacted]

To: [redacted]

Cc: [redacted] Revdex.com <i[redacted]>

[redacted], or whomever checks this e-mail.

I got the below note from [redacted] in Tech Support last week on the [redacted]. Today my wife received the attached. I really did not know how hard it is for Tech Support to remove someone from a mailing list. Please try harder.

================================================= [redacted] Revdex.com,

Please see the below e-mail trial between Weight Watcher Tech Support and me. They don't see to have a clue how to remove someone from their mailing lists once they are put on. This is a really bad practice, and I thought a comment from you may help them figure it out. I actually tried to opt out about a dozen times before I took this approach - enough is enough. Thanks,

- [redacted]

=================================================

From: WeightWatchers.com (mailto:[redacted])

Sent: Thursday, June **, 2014 7:38 PM

To: **-[redacted]

Subject: Re: Help: Technical Support (#[redacted]

Dear [redacted],

Thank you for contacting Weight Watchers. My name is [redacted]. I am happy to assist you with your concerns today. Thank you for your continued patience.

I apologize for the inconvenience. I have escalated your issue for further research. We hope to have your issue resolved soon, and hope to have your email address unsubscribed as soon as possible.

Weight Watchers is committed to your success. If you have any other questions or concerns, please feel free to contact us anytime.

Thank you again for contacting Weight Watchers. I wish you the best success on your weight loss journey, and hope you have a wonderful day.

Sincerely,

Advanced Member Support

Weight Watchers International

=================================================

--Original Message--

From: **-[redacted]

Date: 6/*/2014 5:12:** PM

To: [redacted]

Subject: Help: Technical Support

User Number:

Server: [redacted]

Browser info: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko

Date: 6/*/2014

*First name: [redacted]

*Last name: [redacted]

City: [redacted]

State: [redacted]

zip: [redacted]

Email: **-[redacted]

Phone: ###-###-####

Questions: My wife [redacted] would like to be removed from your e-mail. I already replied and copied the [redacted] Chapter of the Revdex.com and the [redacted]. This is the last time I will ask you. The next e-mail will to the [redacted] Attorney General, and I will ask [redacted] to ask you to remove [redacted] by the direction of his office. I will also copy the [redacted] Revdex.com. This is a horrible business practice. My name is [redacted] and my cell is ###-###-####. Next Weight Watchers email will cause me to take the above action.

Happy Trails! - [redacted]</i[redacted]></[redacted]>Desired Settlement: remove the consumers from the e-mail list

Business

Response:

Can you confirm the email address to unsubscribe?

**-[redacted]

Weight Watchers Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The asked me to validate the email to be removed. It was correct, **-[redacted].

Sincerely,

Review: My wife and I both opened an online account back on 12/**/2011 at the end of the three month subscription we called and cancelled our accounts. I did not realize till just today 1/**/2014 some 22 months later that they did not in fact cancel my wife's account but did cancel my account and they have been billing my credit card every month for $18.95 for a total of $416.90. My wife called to see if they would refund the money because they can clearly see that the account had not been logged in to since sometime in February 2012 not since we assumed they canceled our accounts as we had requested. They told my wife that they could not tell when the last time she accessed the account, which I find very hard to believe. The also said we should have canceled the account and that they would not refund the money. My problem is we called to cancel both of the subscription's at the same time and they canceled one of the accounts but failed to cancel the second account and now we are being told we should canceled the account....When in fact we did cancel BOTH of the accounts but they failed to deactivate one of the accounts and continued to bill with no emails and or no bills sent to us in any way to let us know they were deducting $18.95 from our account for over 22 months after we canceled. We would like them to access the account and see that we have not logged into the account since February 2012 and to look when the other account was canceled and refund the money from that point to present time as they were canceled at the exact same time.Desired Settlement: We would like them to access the account and see that we have not logged into the account since February 2012 and to look when the other account was canceled and refund the money from that point to present time as they were canceled at the exact same time.

Business

Response:

We would be happy to research the account further. However, during our search we were unable to locate the additional account for [redacted]. If you would, please reply with the username [redacted] used and or email address so we may cross reference when that account was cancelled. We hope to hear from you soon.

Review: I have been doing WW since 2009. Even though I canceled my subscription I tried for a year on my own and maintained but decided that I needed to go back to the group meetings because I was being told by several friends, wife and Dr. that I was doing better going to the meetings. So this September I joined again and started going to the meetings. November [redacted] I received a letter in the mail from [redacted], [redacted] and [redacted], a collection agency. Stating that WW turned me over to them for the sum of $ 42.95. I knew that this could not be correct and called WW and asked the representative (I will not mention names in this letter but have them for my records) Why I was receiving a letter from a collection agency. They gentleman gave a sigh and asked me if it was from [redacted], [redacted] and [redacted]. I said yes and asked if it was a scam. He asked me to hold and said he needed to talk to a supervisor. He, the representative, asked me if I was [redacted]. I said yes, but at this point I had not given this gentleman any information about my self. He said it was not a scam, that they did use them for collections. So I asked again why I was receiving this letter. He pulled up my account, again with no information given to him, I am guessing that he had some sort of caller ID because he never asked for my member number. He then told me he did not know because my account was in order and even my past payments were great. I asked him to verify the last for numbers of the credit card I used when I rejoined at the meeting and he did. I proceeded to tell him that he needed to contact the collection agency when he stopped me and told me that they do not have anything to do with it once the agency gets it and that I would have to deal with them. Now my wife who is an accountant, who does billing and collections for the firm she works with was listening to the conversation said “No that is not correct you need to call the collection agency and send them the form to call the dogs off. Apparently someone has not done their job correctly and you need to take responsibility for it and correct the problem.” The gentleman again went over the same thing like a broken recorder. Rather than hear my wife’s raised voice in one ear and him on the other end in my other ear. I asked for his supervisors name and told him that I will take care of it and told him that my wife will be calling back tomorrow. I called the collection agency and left a message for them giving them WW phone number and who I spoke with and to get in touch with them and work it out. After not hearing anything from WW or [redacted], [redacted] and [redacted] for 5 days I called WW again and spoke with another representative who basically gave me the same recording spiel but did tell me that apparently it was not processed correctly at the location of the meeting. So I wanted to know if it wasn’t processed correctly how is it that they have been billing me since and of course she didn’t have an answer but told me that everything is paid up in full and she didn’t know why I would have been sent to a collection agency. I asked if she could put my wife down as a person that be talked with about this account and she said she could and did. I asked if there was a name of a supervisor and she said depending on the time it is different people. At this point I had not personally talked to anyone at [redacted], [redacted] and [redacted] and called and left a message to call me. A representative called me the next day and left a message. I call him back the same day and he asked if he had been in touch with WW and he said no that basically he just collects the money and gives it to WW. I told him that they said that the account is ok and I don’t owe them anything. He said that it appears that what happened is that when the card was processed it came back as invalid. I said that could not be because they have charged the card since and he proceeded to tell me that when I went online to update my profile I entered the correct card number. I stopped him there and said that I never entered a card online everything was done at the meeting and he said that they somehow got the correct number from somewhere but basically the first month wasn’t charged because it wasn’t processed properly. So I asked basically they didn’t process it right and then they sent me to him because of their mistake and he said ‘yes” and that I needed to pay him the $ 42.95. I asked if my wife’s name could be but on his account so that she may call him about this. He said he would. My wife calls WW by passes the representative and speaks to a supervisor. The supervisor ended up contacting someone “in corporate” on the phone and said that they will get in touch with [redacted], [redacted] and [redacted] tomorrow and she will call back tomorrow. I went to my meeting that night and spoke with them and they said that all they do is run the card thru the “kerchunker” and then they mail them in to be processed so it couldn’t have happened on their end. The next day the same supervisor called my wife and told her she spoke with the person “in corporate” and there is nothing they are going to do about the matter and we have to pay [redacted], [redacted] and [redacted] and my wife wanted to know why if the account was in good standing and the supervisor said that actually it wasn’t. She went to explain that when I joined the credit card did not go thru because it was processed incorrectly so we were not charged for the first month then the second month was free and we just charged him for this month. So my wife asked how did you do that if the card did not go thru the first time. How did you get the correct number to charge the card and she didn’t have an answer. Then my wife why is it that both representatives we spoke with told me that the account had no problems with it but the representative at [redacted], [redacted] and [redacted] knew what the problem was and she didn’t have an answer for that either. What really upset us both is that WW could have taken 5 minutes to call me, email me or send a letter saying that they had a problem with the card but instead they chose to rush it off to a collection agency. In my field of work I sometimes have to take credit card numbers over the phone and sometime I do make mistakes and the card come back invalid. I call the customer back and usually it comes down to me having transposed the number but in 5 minutes I have the problem resolved. If I were to have just said “oh well” and turned them over to a collection agency I would be fired from my job. WW really needs to look at how they handle their accounts with a more personably attitude. The other thing that really got to my wife was at the meeting they use what I call a kerchunker to imprint your card. You know that thing they used in the 70’s and 80’s that slides back and forth. You would think that a company as big as WW would have at least a smart phone card swipe adaptor of some kind. So basically what it comes down to is somewhere in WW land someone made a mistake then they sent me to a collection agency. WWs billing representatives don’t know how to do their job efficiently and corporate could care less as to how they treat their customers. I have at this point paid [redacted] and [redacted] because I do owe WW the money but it was not my intension not to pay. They had the correct information the whole time.Desired Settlement: Apology in writing, Lettering stating this will not affect my credit rating, Company review how it handles "incorrect information input". Company updates its credit card machines in rural areas.

Business

Response:

Thank you for bringing this to our attention. Weight Watchers truly apologizes for any and all frustration this may have caused the member. Please know the collection agency that was referred in the original letter is a Non reporting collection agency. We do hope this clears up any confusion.

Review: I enrolled in weightwatchers on line on June **, 2013. I was to receive material that would assist me with implementing the online process. I contacted them in July(*) that I had not received any materials. They assured me the material was on its way. As of Nov. * the only thing I have been able to do is access information that is available to the general public for free. I cancelled my account on Nov. *, 2013 and requested a full refund. In an email on Nov. *, 2013 they noted that my account was closed and proceeded to tell me that I could continue to accessthe online sources. No offer was made to refund any of the $114.70 that has been taken from my account since June **,2013Desired Settlement: I would like to have the amount of $114.70 returned to me OR give me access by credit to my account or passes to attend local weight watchers meetings for no charge for the next 6 months here in my community. Starting Jan.*. 2014 - June.**, 2014

Business

Response:

When [redacted]’s subscribed to Weight Watcher Online and submitted her payment, she agreed to the terms and conditions set forth in the Subscription Agreement. The individual subscriber is responsible for the terms of their subscription including the price plan under which they are billed. We do not monitor usage of an Online subscriber. Due to these terms, she is not eligible to receive a refund.

Review: I signed up for Weight Watchers at work over 2 years ago. I attended 2-3 meetings and stopped going. After about 6 months I realized I was still being charged on my credit card for the meeting (even though the charges were supposed to be covered by my employer) Regardless, I did not dispute the charges but called WW to cancel my membership. Apparently the cancelled the wrong account or only partially cancelled an account (the operator could not give me a valid explanation) and I have continued to be assessed a monthly charge for over a year for a service that I did not use. I just reviewed this month's statement and am still being charged each month. I called AGAIN to cancel and explained that I had ALREADY cancelled a year ago and they were making an error billing for the past year. They cancelled and credited only the previous month's charge despite admitting that they did not properly cancel my account the first time I called. I have never filed a Revdex.com complaint in my life but it seems ridiculous hat I should have to pay for someone's error in cancelling my account.Desired Settlement: I would like refund for the amount I have been over-charged since the last time I called to cancel my account. To the best of my recollection I cancelled in January 2013, WW credited back 1 month (October 2013). That is 9 months that I was charged after I cancelled. The charge was $12.95/month for a total of $116.55

Business

Response:

Weight Watchers values our customers and takes pride in making sure our products meet and exceed their expectations. We have made efforts to ensure our customers understand our products and what they are purchasing. In the customer's case, we took several steps to inform her that her subscription would automatically renew unless she cancelled.