Weight Watchers International, Inc.

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request for a six month refund. Weight Watchers Terms and Conditions were provided to the member prior to signup of which the member authorized. However, as a courtesy, the refund has been issued for $119.70 to...

the member's card on file.Please let us know if you need further assistance. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Weight Watchers received the member's complaint in regards to charges for the program. We have reached out to the member to contact Weight Watchers so we can locate an account. We're unable to locate via email or phone number. Upon the member's contact, we will review and apply refund as requested. Please let us know if you have further questions or concerns. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

We received the member's information in regards to her request. We've made attempts to contact member to move to attending meetings but have not received a response. We've created a case and provided member with our contact information for a resolution. Our contact information for our Corporate...

Affairs Group is ###-###-####.Please let us know if you have further questions or concerns. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

WeightWatchers read the request to cancel [redacted]s account on 10/**/14.  The last charge that was made was on 10/**/14.  We refunded the charge made on 10/**/14 of $18.95.  We had no prior requests to cancel from [redacted].  By subscribing to our product, you agreed to and accepted the terms of our Subscription Agreement. Section three of our Subscription Agreement clearly sets forth the payment and billing terms. Our subscription process is the same as many other online subscription processes, which automatically renew your account and bill your credit card unless you cancel. Additionally, there is a billing message on the page where you select your payment plan during sign up which reads: "PLEASE NOTE: Your subscription will be automatically renewed at the end of your payment plan at the standard monthly rate ... until you cancel."WeightWatchers International

We received the member's request for a refund. In researching the member's cancellation date request on 1/**/2016, the member's usage was from 12/**/15 through 1/**/16. Based on Terms and Conditions, Weight Watchers does not prorate refunds. The new charge of $49.00 was due to our 15 day pre-billing...

of which a refund has been issued. Because we value our members, we will issue a courtesy refund for $49.00 back to the member's card.Please let us know if you have further questions. Have a great day! Sincerely,Flo G[redacted]Corporate Affairs

Thank you for contacting Weight Watchers Corporate Affairs. We received the member's request for a refund.We show the member registered for the program on 6/**/15. The membership covers 6/**/15 to 7/**/15 with Terms and Conditions of a 15 day pre-billing. Our records do not show a cancellation...

request was made by the member until member's contact on 9/*/15. When a member cancels, Weight Watchers provides a cancellation number for their records and to ensure cancellation has been applied. The member was unable to provide.We value each of our members and as a courtesy applied a refund of $104.00 to the debit/credit card. The member should see the refund within 3 to 5 business days.Please let us know if you need further assistance.Sincerely,Flo G[redacted]Corporate Affairs

We received the member's request. The Weight Watchers website has three programs available and a description and usage of each program. We apologize if the member did not review the options selected for their personal need. We'll be more than happy to send the member four-meeting room vouchers. If the member prefers to cancel the account, we'll issue a full refund for the Online program. Please let us know next steps in order to resolve the member's concerns.

We received the member's refund request. We issued the refund for an additional $269.70 on April [redacted]. The member should see the refund within 3 to 5 business days.Please let us know if you need further assistance. Have a great day! Sincerely, Flo G[redacted]Corporate Affairs

We responded to an email on 11/**/14, requesting more information, as we did not find a $14.95 charge on the last Monthly Pass account that was canceled effective 04/**/14.  As of this date there was no reply.We see that on 11/**/14 a call was made to customer service.  At that time the...

charge was found from a meeting room purchase.  A refund form was completed for reimbursement of the $14.95 on 11/**/14.  Credits usually take 3 to 5 business days to appear on the credit/debit card account.WeightWatchers International

Weight Watchers has received the member's request to cancel magazine subscription. She will receive July/August issue as it has already been mailed. Future subscriptions has been cancelled.Our records show the member setup her "free" subscription through a Promotion Plan, Refer A Friend. The member...

has not been charged as this was free. Please let us know if you have further questions or concerns. Have a wonderful day! Sincerely, Flo G[redacted]Corporate Affairs

Weight Watchers understands the member will not accept until she sees the refund back into the account. Please let us know if you have further questions. Have a great day! Flo G[redacted]Corporate Affairs

We received the member's request for full refund. Corporate Affairs has research the member's original contact. We've reached out to the member via phone and email requesting receipt of payment. Once Corporate Affairs receives the receipt, we will provide a full refund for $114.85. Please let...

us know if you have further questions. Have a wonderful day!Sincerely,Flo G[redacted]Corporate Affairs

A Corporate Affairs Agent reached out to the member yesterday. The member will be forwarding to us the cancellation email received for resolution of this issue. Nikki C.Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have submitted a copy of the bank transaction record to "[redacted]" AS REQUESTED EVEN THOUGH THEY ALREADY HAVE ABSOLUTE PROOF OF MY PAYMENT via the membership number (a subscription plan keeps my credit card number, payment history, etc.). When I spoke with Flo earlier this morning, PRIOR TO THIS POSTING, she was RUDE and let me know if I didn't "comply with their request" my money would not be refunded. I have asked for an acknowledgement of receipt of my transaction record and to let me know the refund has been processed. Instead I see this note posted with the Revdex.com and no acknowledgement of receipt of proof (that they already possess in the first place).Until I receive a refund, I consider this unresolved.  Thank you. Kimberly P[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for contacting Weight Watchers.WeightWatchers values our customers and takes pride in making sure our products meet andexceed their expectations. We have made efforts to ensure our customersunderstand our products and what they are purchasing. In this customer’s case,we took several...

steps to inform [redacted] that her subscription wouldautomatically renew unless she canceled. On step one of the sign-up processes; [redacted] 
[redacted] entered her information on the payment plan and profile page. Onthat very same page, there is a paragraph located directly under the paymentplan options that explains that her account will be renewed automatically untilcancelled.  Please refer to the web pageto review this information: [redacted] On step three of the sign-up process she was asked to read and accept the subscriptionagreement. The message reads, "By checking this box, you acknowledge thatyou have read and agree to be bound by our Subscription Agreement”.  The Subscription Agreement, which he agreedto before gaining access to the subscriber tools, clearly sets forth ourautomatic renewal policy. Please refer to the web page to review our subscription agreement foradditional inquiries you may have regarding our automatic billing policy. [redacted] In addition, when her subscription was processed successfully, she was brought toa welcome page. The billing message in step one of the sign-up process, alsoappears on this page. Customers are asked to print this page so that they cankeep a copy of this online receipt for their records.  The individual subscribers are responsible for the terms of their subscriptionincluding the price plan under which they are billed and for canceling theiraccount before it is automatically re-billed.   We do no monitor any subscriber accounts for usage,therefore would not know two accounts are for one or additional individuals. However, while it is not our policy, customer serviceis very important to us and we have been authorized to credit her account forsix months of each of the accounts.  Shewill have an additional refund of $59.85 applied as 3 months was alreadyapplied to the accounts.  The accountshave been cancelled.Feel free to contact us with any further questions.Sincerely,[redacted] 
[redacted]

Spoke with member directly where she stated the refund has been applied to her card. We apologized for the inconvenience and let the member we extended her Online program at no cost. Please let us know if you have further questions. Sincerely,[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Thank you for reviewing my claim in a timely manor.  I am however extremely unsatisfied with the offer of $419.70.  While I agree that I am negligent of tracking the account these funds were automatically pulled from, I feel it is Weight Watchers responsibility to honor their customers requests to cancel their service.  I wrote the cancellation number given to me over the phone in March of 2015 on a document that was destroyed with other documents from 2015 I no longer felt I needed.  I typically purge these documents after completing taxes each year and only keep what I feel is necessary.  In this instance apparently this was a document I needed to hang onto.  I distinctly remember calling to cancel this membership because it was a few days before I had a scheduled surgery and it was one of the tasks I needed to complete on my "to do" list before that surgery. I am quite positive Weight Watchers would have the ability to look at my online activity for this membership and see that there has been absolutely zero activity since the initial 3 month trial period I paid for.  During this initial time period I was actively recording data such as calories and weight loss.  By Mid February of 2015 I was no longer using this on a regular basis, and by March of 2015 I was not using it at all. I am requesting that Weight Watchers return the full amount of $839.40 for the 12 months of membership fees I was charged beginning on 4/**/15 after I called to cancel this service mid-March of 2015.  I feel that there is overwhelming evidence of account activity collaborating with a March 2015 cancellation.  I feel it is very unfortunate I am not in position of the document containing the cancellation number I was given over a year ago, however my failure to produce said document is not grounds to refuse a complete refund.  Two overwhelming details stick out in my mind pertaining this situation: 1. Why would I knowingly continue to pay for a service I was no longer using? 2. It is obvious by the fact that I never bothered to check my account for future transactions that I considered this membership cancelled and the issue closed.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received the member's complaint in regards to still receiving emails. We apologize as it appears his email may be attached to other Marketing Campaigns. We have made sure he was unsubscribed. We've forwarded to another Support Team to assist in making sure emails are ceased.We apologize for the...

inconvenience. Have a wonderful day! Sincerely,Flo G[redacted]Corporate Affairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The first time a credit was issued was associated with a September bill.The account had been canceled prior to that bill, but apparently never got into their system.So they credited the September $18.95 charge.Then we got another $18.95 charge in October.We were unable to contact the vendor (tried twice and waited for a human operator for 15 minutes each time).We went thru the credit card company and received a credit.And the credit card company put a "tag" on such charges to make sure we would not received such charges in the future.In frustration with Weight Watchers, we filed a complaint.An apology on their part would be nice.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]