1-800-NO-RADON SWAT Environmental-Radon Reduction

[A default letter is provided here which indicates your rejection of the business's offer Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this offer appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:] Regards, [redacted]

The EPA frowns upon us performing our own testing, because we do the Mitigation system and it does cause a conflict of interest so this is correct we don't ever do the testingI definitely apologize for the customer receiving an expired test this can sometimes happen we send out thousands in a month so I do apologize for thatI have spoken to the technician and he stated he grabbed out of the wrong box and he did grab the wrong test kitWe were just informed of this and when it was brought to my attention we sent one out right awayYou should be receiving this soon and I definitely do apologize again, if another test kit is needed or you would like one personally I can send you a complimentary one for freeFeel free to call me with any questions or concernsThank you, [redacted] Director of Operations###-###-####Swat Environmental

This is a Pennsylvania customer and should be removed from our Corporate rating pleaseTo answer the customers complaint, please refer to our warranty because a service fee is always chargedThe manufacturer does not pay our labor and the warranty is only a factory warranty on the fan, this is the same for any mitigation companyPlease send this to the PA office if you have any additional issues or complaintsThank you, [redacted] Swat Environmental Director of Operations ###-###-####

I apologize for any misunderstanding, however our warranty does state any additional upgrade or labor we do have a charge unless workmanshipThis is standard and any other mitigation company will charge you regardless of what they say, because of the cost and time/labor for our tech we have to make sure at least our techs are compensatedThey are paid per job, not hourly or salary which is why we have to chargeI do understand you're upset and I would be willing to reduce the cost for you, so I will take $off the service visit and ask that you just pay for the difference between fans which is $I will not charge you for labor and a second collection pointPlease call me directly in order to schedule thisThank you, [redacted] Director of OperationsSwat Environmental ###-###-####

I am sorry you are having issuesOur company will always recommend a charcoal test, because radon monitors fluctuate very easy and can change easily due to weather conditions, we always ask for a 2nd test to verifyOur monitors are from a third party and cost $eachSometimes things can go wrong on a system and I am sorry, but I am sure the system is installed correctly, but would be willing to send a tech out and see what the problem isThere could be conditions under your home causing difficulties with our system, but if you would like a check I'd be happy to send a tech when availableI am not sure anyone in this office would say to wait a year, because this is something we would need to address right away, but require two different test firstThank you, [redacted] Director of Operations###-###-####

This install is pretty old, however, we should not receive a Revdex.com complaint due to delays with electricians who are not connected to our company at allWe cannot control how long the electricians take we simply just pay for the electriciansIf you can find one sooner you are able to, but these are the only ones we know and haveI am really sorry you had a bad experience I just don't know what we could have done to make a different company go fasterWe pay a lot for jobs out here and offer a warranty, we cannot refund anything and should not have to, because our work was doneIf you have an issue with the electricians you will have to call themIf you have any questions feel free to call me if you have any further questionsThank you, Ashley [redacted] Director of Operations - Swat Environmental

I will expect this complaint to be removed immediately for falsely lying on me and our companyWhen this appointment was originally made they scheduled with me the DirectorI am very clear on my pricing and what the cost will coverHe called in and stated their fan was no longer running, I explained we have a $service fee in order to COVER our technicians timeAll of our techs are paid per job, they are not hourly or salary so when an appointment is scheduled we ask for proper notice when cancelling because we need enough time to pull in another job otherwise our techs are out of a job and in order to do this we ask for hour notice$was explained to her husband as the set fee for our techs coming to your home, we charge this because we need to cover the tech pay and the time slot because he could have other jobs to doIf we come out and have to do a lot of work and correct a third party system that is all covered under the fee, but this is a fee we have to charge in order to cover any labor or timeWhen I first spoke to her husband I was very clear on the pricing and he was a little hesitant on price for fan, I explained to him we have to cover electrical, warranty and fan itself so this was the cost to cover it, but I was willing to reduce the price for him, I offered an additional $off the fan and he agreed and scheduledI apologize if our tech was early, but usually that's not something that upsets a customer and when you make an appointment then this should be put on a schedule so you are aware of the appointment, it would not be our companies fault if someone forgets an appointment they called and scheduled with usIn regards to the stuff she said we had said to her, this is completely I was the only one to speak with her or her husband and I would never speak that way to someoneI have been here for years and know enough that I would never say they will die if the fan is not replaced, anyone who knows about radon knows its a long term effect similar to mold, and so on, stating she will die would never be something I would ever sayI did not say anything of the sort that she is saying I did and feel this is slander and defamation of my characterI also would never file a lien on such a small amount, but did offer to reduce the service fee for the husband and he said he would take care of it, when he didn't I explained that I was turning it over to collections because I am required to on all unpaid invoices and he said that he did not care about that at allI have not called them since and we did turn it over to collectionsAs a nationwide company we pride ourselves in good quality service, we have relationships all over the state and in all the states we operate in, but we are running a business here and have to charge for our time, if someone does not agree with a price they are welcome to call another company who will also charge for their timeI am not removing the fee because it was a valid charge and we do charge for our time, but I would appreciate that accusations and communication about me personally stop because I would never speak to a customer or anyone for that matter like thatThank you, [redacted] Director of OperationsSwat Environmental ###-###-####

[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
To just push me off to the PA office is not a solution The complaint should not be removed because your company, local or corporate, provided this service to me As a business leader I am suprised to hear that you are sticking with a process or policy because that's the way you always do it and every mitigation company does it that way That does not sound like a way to become a leader in any service industry To charge me $more for a system that is expected to last times as long as it did is unacceptable No matter the reason for the service call, whether it was the fault of the installer or an equipment malfunction, I should not have to pay more to fix it I would not use your company with this type of service and I would not recommend you to anyone else A business with integrity should stand by their service Plus, it was an issue I could have fixed by myself if your company would have just issued me a new fan, which they refused to do The technician was at my home for only minutes and all he did was replace the fan that I had already determined to be faulty and removed myself
Regards,
*** ***

I understand your concern, however our warranty is a manufacturer's warranty which only covers the component, which is the fan itselfThe manufacturer does not cover our labor therefore we do charge a standard service fee which is explained to you over the phone prior to schedulingIf the fan is
sent in we will send one back at no cost, but a tech visit requires a chargeThe only way a service fee is waived is if the fan dies due to workmanship, these fans run 24/and are on through the harshest winters, if they just go out that is not workmanship that is simply the fan going bad, and we do not make the fansI disagree with the statement about the fan being a bad one because I looked up your account and it's actually one of our best, most powerful fans, but no matter what fan you have they can go out in a month or in years it just really depends, but not something we can controlThe service fee is valid, and I cannot waive the fee because it's our policy and our techs are paid per job not hourly or salary which is why we state everything in our warranty and on the proposals you are sent before the installationIf you would like to discuss this please call me directly. Thank you,*** ***Director of OperationsSwat Environmental ###-###-####

I have received a copy from the plumber stating that our company did not cause any of the damages to this customers sump and this was a plumber he hiredThe reason for the flooding was because the discharge pipe at the bottom of the sump was disconnectedOur technician does not even go in the
sump, he definitely is not going to go in all the way to the bottom of a sumpOur pipe sits inches from the sump cover, it's not touching anything and nothing is installed, there is no possible way our system could disconnect a discharge pipe at the bottom of a sump when we are no where near it, we do not such it, and the pipe in the sump requires no installationI am sorry, but we will not cover any of these chargesIf the customer wants to provide me with his attorney info and we will have our attorney contact them in regards to this if needed and they can further explain our position.Thank you,*** ***Director of Operations###-###-####

I found a meal worm at the bottom of my soup.when I called to lodge a complaint, she acted like she couldn't understand me and hung up
I ordered from this Chopstix In ***, Nc for delivery on August at 8:pmI ordered a chicken chow mein and sesame chicken that came to the total of $including the tipMy order didn't arrive until 10:30, I had called the store manager who I did not get the name of because she didn't tell me, she understood everything I had said besides when I asked for her name, said the driver will be there soon and hung upWhen the driver arrived I was so irritated and hungry I didn't think to check my order, and found out that I got chop suey instead of chow meinIt was a PT of it so I did not finish it in one night, the rest of the food was so disgusting I threw it out, and I didn't even care to go through the process of trying to get a refundWhen I arrived home from work at 3am on august 12th, I heated up what was left over of my Chop suey, when

I am very sorry to hear that the wrong fan was sent back to youUnfortunately, our company cannot control when a fan motor stops working, because we do not manufacturer the fan, but we can definitely send a tech out if we no longer carry a fan model that you have due to the fans being replaced with
an ultra efficiency modelWhen you have the time please call me and I'd be happy to send out a tech when in the area to get that replaced and running againI am very sorry for this inconvenience and would be happy to help you outPlease give me a call when you are available Thank you,*** ***Director of OperationsSwat Environmental###-###-####

I found a bug in my food, was accused of putting it in my plate and they would not give me a refund
Me, my friend and her two year old son went to this restaurant today December 6th at about 2pmWe paid as soon as we walked into the buffet, made our plates, my first plate was great and then I go to get a second one I put cheesy crab meat and spicy chicken on my plate and found some type of bug in my foodI believe it to have been a roach but not sure; however I immediately showed the owner and she tried to tell me that I put it in my food and was very rude and disrespectful then refused to give me a refund

[A default letter is provided here which indicates your rejection of the business's offer. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]

I am sorry you are having issues. Our company will always recommend a charcoal test, because radon monitors fluctuate very easy and can change easily due to weather conditions, we always ask for a 2nd test to verify. Our monitors are from a third party and cost $149 each. Sometimes things can go...

wrong on a system and I am sorry, but I am sure the system is installed correctly, but would be willing to send a tech out and see what the problem is. There could be conditions under your home causing difficulties with our system, but if you would like a check I'd be happy to send a tech when available. I am not sure anyone in this office would say to wait a year, because this is something we would need to address right away, but require two different test first. Thank you, [redacted]Director of Operations###-###-####

The EPA frowns upon us performing our own testing, because we do the Mitigation system and it does cause a conflict of interest so this is correct we don't ever do the testing. I definitely apologize for the customer receiving an expired test this can sometimes happen we send out thousands in a...

month so I do apologize for that. I have spoken to the technician and he stated he grabbed out of the wrong box and he did grab the wrong test kit. We were just informed of this and when it was brought to my attention we sent one out right away. You should be receiving this soon and I definitely do apologize again, if another test kit is needed or you would like one personally I can send you a complimentary one for free. Feel free to call me with any questions or concerns. Thank you, [redacted]Director of Operations###-###-####Swat Environmental

This is a Pennsylvania customer and should be removed from our Corporate rating please. To answer the customers complaint, please refer to our warranty because a service fee is always charged. The manufacturer does not pay our labor and the warranty is only a factory warranty on the fan, this is the...

same for any mitigation company. Please send this to the PA office if you have any additional issues or complaints. Thank you, [redacted]Swat Environmental Director of Operations ###-###-####

This install is pretty old, however, we should not receive a Revdex.com complaint due to delays with electricians who are not connected to our company at all. We cannot control how long the electricians take we simply just pay for the electricians. If you can find one sooner you are able to, but these are...

the only ones we know and have. I am really sorry you had a bad experience I just don't know what we could have done to make a different company go faster. We pay a lot for jobs out here and offer a 2.7 warranty, we cannot refund anything and should not have to, because our work was done. If you have an issue with the electricians you will have to call them. If you have any questions feel free to call me if you have any further questions. Thank you, Ashley [redacted]Director of Operations - Swat Environmental

I will expect this complaint to be removed immediately for falsely lying on me and our company. When this appointment was originally made they scheduled with me the Director. I am very clear on my pricing and what the cost will cover. He called in and stated their fan was no longer running, I...

explained we have a $199 service fee in order to COVER our technicians time. All of our techs are paid per job, they are not hourly or salary so when an appointment is scheduled we ask for proper notice when cancelling because we need enough time to pull in another job otherwise our techs are out of a job and in order to do this we ask for 24 hour notice. $199 was explained to her husband as the set fee for our techs coming to your home, we charge this because we need to cover the tech pay and the time slot because he could have other jobs to do. If we come out and have to do a lot of work and correct a third party system that is all covered under the fee, but this is a fee we have to charge in order to cover any labor or time. When I first spoke to her husband I was very clear on the pricing and he was a little hesitant on price for fan, I explained to him we have to cover electrical, warranty and fan itself so this was the cost to cover it, but I was willing to reduce the price for him, I offered an additional $150 off the fan and he agreed and scheduled. I apologize if our tech was early, but usually that's not something that upsets a customer and when you make an appointment then this should be put on a schedule so you are aware of the appointment, it would not be our companies fault if someone forgets an appointment they called and scheduled with us. In regards to the stuff she said we had said to her, this is completely false I was the only one to speak with her or her husband and I would never speak that way to someone. I have been here for 5 years and know enough that I would never say they will die if the fan is not replaced, anyone who knows about radon knows its a long term effect similar to mold, and so on, stating she will die would never be something I would ever say. I did not say anything of the sort that she is saying I did and feel this is slander and defamation of my character. I also would never file a lien on such a small amount, but did offer to reduce the service fee for the husband and he said he would take care of it, when he didn't I explained that I was turning it over to collections because I am required to on all unpaid invoices and he said that he did not care about that at all. I have not called them since and we did turn it over to collections. As a nationwide company we pride ourselves in good quality service, we have relationships all over the state and in all the states we operate in, but we are running a business here and have to charge for our time, if someone does not agree with a price they are welcome to call another company who will also charge for their time. I am not removing the fee because it was a valid charge and we do charge for our time, but I would appreciate that false accusations and false communication about me personally stop because I would never speak to a customer or anyone for that matter like that. Thank you, [redacted]Director of OperationsSwat Environmental ###-###-####