100% Verified - Livescan and Biometric Fingerprinting Reviews (%countItem)
100% Verified - Livescan and Biometric Fingerprinting Rating
Address: 680 Langsdorf Dr Ste 108, Fullerton, California, United States, 92831-3702
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It was awesome, well explained, fast, friendly. I'm so glad, Adrian W was very polite and help full. I will recommend him to a friend if I know anyone else who is struggling like I was. Thank you Mr. W.
Thank you so very much for taking the time to share your experience. Adrian is GREAT!! You are in good hands!!
Adrian was very helpful in getting me the best repayment back for me he got it to reduce my loans by $30 each month and 2 years less so of course that's cheaper than what I would have originally been paying.. very thankful I found American student loan advocates and thankful Adrian was able to help me with everything ??
Thank you so very much for taking the time to share your experience. Adrian is GREAT!! You are in good hands!!
This has been an excellent experience for me . Thanks to adrian for taking his time and helping me his cutomer service is the best
Thank you for your review!
They are very helpful and I was worried with my loan I got a relief once they helped me im positive to recommend to a friend because they really help a lot
Thank you for your review! We are appreciative that you took the time to comment on our service!!
Hanna was very friendly and helpful. She had incredible knowledge of the program and represents American Student Loans well.
Thank you for your kind review!! We Love Hannah!!
I have e-mailed multiple times about a concern. I have provided documentation about the concern in these messages. I have been told to 'make the time to call, as this is important"... They do not reply to my messages anymore, they simply want their payment. Although I have already submitted the details, they continue to demand a phone call, on their hours.
Mr ***,
We apologize in advance for any frustration that you may be experiencing during this process. We do out very best to communicate in a manner that is efficient and reasonable during our normal business hours. I am saddened to hear that this process is not meeting your expectations and that you are not finding the communication aspects of this service sufficient. I will have ***ny Contact you via phone call today to verify what stages we are in the process so that you have a verbal confirmation. I believe at this time we are simply waiting for the Department of Education and Fed Loan Servicing to verify and process your application and documentation. We have a follow up scheduled on your file set for 8/2/2017. At that time we hope that everything has been completed.
Regarding the $200 charge - We have not yet charged you for this service which was set at $199. We are not drafting payment for our services until after the entire process has been completed.. So rest assured, we are not simply here to take your money!! We are here to get you quick, efficient results.
If you have questions regarding the billing aspects you can reach out to [email protected].
We hope to retain your business and we look to move past this in a positive way and remain a valuable resource for you with as little stress on your part as possible.
Thank you in advance!!
*** CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have had contact with ***ny and explained that this complaint was entered the day before a 'thorough' response to my concerns was sent to me. I am content at this time with where we are.
Regards
Hannah and everyone a student loan advocates have been very nice helpful throughout the whole process. Above and beyond my expections I must admit at first I was sceptical but now I'm referring people I know that need help thank you.
Thank you so much for taking the time to share your experience!! We are so very happy that we exceeded your expectations!!
This company is the best! They are honest and straight forward with everything they offer.
They take the time to answer any and all questions you may have. They walk you thru all the options and explain which one is the better one for you. They will also do everything they can to find a plan that works not only for them but that works for you the most.
Highly recommend this compang.
WOW!!! Thank you so much ***!!! We really appreciate your review of our service!! We know that you will continue to be amazed with our Document preparation and submission services!!
Adrian was a great help I did not feel pushed into anything like how other companies try to push services on you. It was a pleasant surprise to work with such a professional
Thank you very much for taking the time to leave us this review. We are so happy that Adrian met your expectations and we hope that we are able to be a resource for you moving forward!!!
Adrian walker was a great person he helped me so much thank you
THANK YOU FOR TAKING THE TIME TO LEAVE US A QUICK REVIEW!! WE TRULY HOPE THAT WE WERE ABLE TO PROVIDE YOU WITH SOME INFORMATIVE DIRECTION REGARDING YOUR FEDERAL STUDENT LOAN OBLIGATIONS.
Hannah and Jennifer gave possibly the best customer service I've ever had. There were no long waits, Hannah very clearly and happily explained the options available to me, thoroughly answered all my questions, provided a clear plan an contact info so I can always reach her directly and get a straight answer. I wish I had met her years ago to help me with my school loans, she would have saved me years of stress!
Thank you so very much for taking the time to leave is this very important review!! We hope that we met and continue to meet your expectations!!!! Thank you again!!
Facing a unrealistic payment schedule I now have the result I could have only dreamed of where I will not be crushed by unreasonable monthly payments.
I have worked with another student loan relief service that was not very good and when I signed up to work with this company and Danny *** in particular it was a vastly different experience! Danny has taken the process from being so frustrating I gave up, to one so simple that I didn't even really have to worry about it! Danny is the best and I would like to say thank you to him and his company for all they have done to make my life easier!!!
ASF WAS SO HELPFUL THEY TOOK REALLY GOOD CARE OF ME AND WAS ABLE TO TAKE CARE OF MY STUDENT LOANS. I WOULD RECOMMEND THEY FOR HELP WITH YOUR STUDENT LOANS
Im very excited that my loans were approved for discharged. With it being over a year half I had the suppirt and help from staff members at american student loan advocates especially the processing manager danny. He did so much and always kept contact with me and always there to resolve any issues I had.
Thank you for your very kind words!!
ASLA gets an A+ review from me. Not only did they get my student loans deferred to a $0.00 payment, (as they promised), they were very flexible on making payment arrangements that I could afford. My 40k worth of student loan debt now shows up on my credit report as "current". I DO recommend this business to anyone with outstanding student loan debt. Call them before your credit gets hit with a ball bat, and before the IRS snags every one of your income tax returns for the rest of your natural born life!
Thank you for your kind words!
Danny E helped me through this process step by step. I am relieved to be debt free. Thank you!!
Thank you for our kind words!! We are so very happy that we were able to assist you in submitted the correct applications for Borrowers Defense to Repayment wit the Department of Education! We are also very happy to have been a part of the process that got your $60k completely forgiven!! Way to go!!
Great service!! A bit more updates and more frequent communication would have given a 5 star review but the communication was still not too bad. Highly recommend this company!
Thank you for your kind words and suggestions!
They helped me worked with me and provided fast service
Thank you for the kind words! We are happy that we met your expectations!!
I had a very nice woman named Robin. She was super helpful and let me know a ton of information about my loans. It seems like a very easy experience!
Thank you for taking the time to share with us!!