1&1 Internet, Inc

Review: On 2/15/13 , I purchased a domain for my young company on 1and1.com using my business checking debit card for $7.99. This was all fine and dandy until about a week or so later when I received a call from a very pushy and aggressive salesman from their company. I didn't want to be rude, so I stayed on the phone with the man (who was pushing me to sign up for a free trial "web plus package") , despite the fact that I continued to tell him that my company needed no such thing and my only intention in purchasing the domain was to have it for the next yr. for my company in case I decided to build a website (which I told him I didn't want to do right now).

Anyhow, I gave him no permission whatsoever and no intention that I wanted this "free" product he was offering me and we hung up. About six weeks pass, and I am looking at my monthly debit statement and I see an unauthorized charge from 1and1.com for $59.97 on 3/25/13. Furthermore, when I called them up to investigate they told me that I had apparently been signed up for the "plus package" meaning I signed up for a free month and then if I didn't cancel it then (which I obviously didn't because I wasn't aware I even signed up in the first place), then I would be charged $59.97 after the free month ended and then from there on out every 3-4 months for a full yr (adding up to $240 in unauthorized charges that will take place in the next yr from 3/25/13). I was astounded that this even happened in the first place and after being "pinballed" around and directed to 3-4 different people , one finally ruled that "it was a valid sale" despite claiming to hear "the recording of my phone call". Their communication skills are the worst I ever encountered, because after asking them what their definition of "a valid sale" even is, they completley ignored my question and followed up by telling me that I had signed up for this package "under special circumstances" and I could cancel if I wanted to but I'd still be bound by the full contracted year. Then what's the point of cancelling?

In addition, every time I email them I'm speaking to another person, as the latest individual even ironically stated to me that "However, we do not wish to push our customers into these terms until

> our customers have had an opportunity to try this service for themselves." Which completley contradicts their own arguement of "I'm sorry you do not remember your phone conversation of agreeing to this" because I never tried this package in the first place, and I WAS pushed into it even though I never agreed to it and these "special circumstances" were never fully explained to me in the first place.

In short, their business practices are absolutley atrocious and border line criminal as I'm not the only one they have stolen from/that has experienced this with them. Please, I ask of you to help me do what's right for myself and future consumers of this free enterprise world, as this company is constantly taking advantage of its consumers with tricky words, small fine print and even hidden tabs (I couldnt find on the homepage that I purchased this unless I hit a drop down tab then it would show up next to my original domain purchase). I have constantly asked them to speak with a supervisor and instead I keep getting ignored and the same old corporate crap response of "we're sorry for the inconvenience". Please help me.Desired Settlement: I cannot fairly accept anything but a full refund in this case...being the $59.97 and the cancellation of any future other unauthorized charges I know they're planning to hit me with.

Business

Response:

Dear [redacted],

We understand that you were unhappy with the contract terms that revolved around Contract [redacted] under Account [redacted].

We will offer our customers this MyWebsite service at a special rate of $19.99 per month. We do not immediately pressure customers into any 1-year contractual agreements until we feel the customers have had an opportunity to try the service first-hand. This is why we offer the 30-day free trial before any minimum contract terms (MCT) or special offers are initiated.

At any point and time, customers trying this service for free can cancel it through the online cancellation website (http://cancel.1and1.com) with their Customer ID and password. That would remove any obligation of service and is outlined at the point of sale. After the 30-day period has concluded, customers will roll into the $19.99 rate which is billed at 3-month intervals.

This is what happened here. When you spoke with our customer service agents, they were outlining the 1-year agreement that was entered into beyond the free trial period.

However, for whatever reason, we understand that this service is no longer needed or used and we do not wish to invoice customers for an unwanted service.

As such, we have since removed you from your 1-year contractual obligation. We have set the contract to cancel with an immediate effect. In this, you will not be billed or invoiced for this service in the future. In addition, we are refunding the only invoice for this service - #[redacted] - And the $59.97 credit will post back to the payment method on file within 7- 10 days.

We apologize for any confusion caused throughout this process.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Review: I purchase a domain from this company and I was never able to use it. The initial fee was $6.00 that I had agreed to pay per month and I was charged the $6.00 on July 3rd; by July 7th I had another charge from the company for $6.99 and besides I was never able to use the domain the charge was unauthorized. In the website the are to cancel the account is too hard to find I was not able to find it, I called and the automated system gave me the website and I was able to cancel.Desired Settlement: I would like a refund for my full amounts since I was never able to use the service as advertised. The amount is for $12.99

Business

Response:

Customer ID: [redacted]

Contract ID: [redacted]

Dear [redacted],

This e-mail serves as confirmation of the cancellation of your

1&1 Unlimited (1 month term) package as of 07/09/2013.

We will deactivate all package features on this date.

The only invoice on file, #[redacted], has been refunded as well and the credit will post back to the payment method on file within 7 - 10 days.

Thank you.

Sincerely,

Your 1&1 Internet Team

1&1 Internet Inc.

www.1and1.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Paid for a domain transfer that never happened. I lost the domain [redacted] but was constantly billed in perpetuality. I ahve emailed multiple times to no avail. The domain name is owned by a squatter now. I've been charged twice and am about to charged a third time on their automatic billing for services that never worked and I lost my domain.Desired Settlement: I expect a refund for past years and the current year. In addition to damages for lost of the domain. Which I'm sure is sold at a premium now.

Business

Response:

Dear [redacted],

Our apologies for any confusion caused here.

Our Complaints Department sent you an e-mail on May 15, 2012 10:45:51 AM confirming that a courtesy refund was issued and also asking if you would like us to process an account cancellation on your behalf - There is no reply on file to that e-mail.

Domain [redacted] is now registered elsewhere, so we would be unable to assist with it. The Whois information can be found below:

Domain Name: [redacted]

Registrar: [redacted]

Whois Server: [redacted]

Referral URL: [redacted]

Name Server: [redacted]

Name Server: [redacted]

Status: clientDeleteProhibited

Status: clientRenewProhibited

Status: clientTransferProhibited

Status: clientUpdateProhibited

Updated Date: 20-jun-2012

Creation Date: 20-jun-2012

Expiration Date: 20-jun-2013

What I can do now in the hopes of helping is process a cancellation of your account. This would prevent any additional e-mails from us and invoicing of the account. You have not been charged since May 6, 2012 and that invoice was refunded in full on May 29, 2012. You should have already received that $9.99 credit.

There is no outstanding balance on file at current and as mentioned, our cancellation will prevent anything else from generating. There is no further action required on your end regarding this account.

I hope that better clarifies, and thank you for your patience here.

Sincerely,

Customer Care

1and1 Internet Inc.

www.1and1.com

--

Customer ID: [redacted]

This e-mail serves as confirmation of the cancellation of your

1&1 Instant Domain package as of 04/11/2013.

We will deactivate all package features on this date.

We thank you for your trust as a 1&1 customer and we look forward to welcoming you again as one of our customers.

Sincerely,

Your 1&1 Internet Team

1&1 Internet Inc.

http://1and1.com

Review: November 16th, 2013 I signed up for internet service through 1&1 internet. The term of service was to be 1 year.

June 12th, 2014 I canceled my account to ensure my service would not be renewed for a second year. I received an email confirmation that my service had been canceled.

October 9th 2014 I received an email stating my service would be automatically renewed November 17th.

October 10th 2014 I sent 1&1 Internet Inc an email saying my account had been canceled and requesting confirmation the auto-renewal notice was in error.

October 20th, 2014 I received an email confirming that my account was canceled:

"Thank you for contacting us.

This is to confirm that your account with us has the cancellation date of 2014-11-16. There will be no further invoices that will be generated for this account. Please disregard the automatic renewal email sent by our system. We appreciate your understanding and patience on this matter."

November 8th 2014, I got another notice from 1&1 saying my internet internet would be canceled if not renewed.

November 20th 2014 I noticed a transaction from 1&1 Internet inc on my credit card for $14.99 dated November 18th. I contacted 1&1 via email and on facebook with this information and requested the resolve this issue.

I have had no response, no resolution, and no refund.Desired Settlement: I want my $14.99 back, but I think there is a very small chance my problem was an isolated one. 1&1 Internet Inc should be investigated to determine if they are systematically over billing their customers.

Business

Response:

Review: I received a first & 2nd notice through the USPS mail of a "past due account" to this company, who I've never done business with and never heard of. I purposely ignored their first notice when I looked up their company name on the internet and saw they were associated with lots of phishing scams. The 2nd notice shows a "past due" amount of $39.98 and they of course are threatening me with a debt collection agency. I purposely am not calling or emailing the company directly because I do not want them to get a phone # or email from caller ID, etc. It is interestig to note that the address they have listed for me is incorrect ...the saluation says "Mr. ..." and the address says "[redacted]"...neither of which are correct. I assume the mail is being delivered to me since the rest of my name is spelled correctly and the address is close to my actual address. The account number listed on the "past due" notice is [redacted]; as I said earlier in this note, I've never done business with this company and had not heard of them before this scam started. Can they be held to a tougher scam penalty because they are using the USPS mail to deliver false billing to me ?Desired Settlement: The desired settlement is twofold (1) a letter saying that they were in error that (a) I never opened an account with them (b) I do not owe them any money. After this letter is received I also wish to never be contacted by them again.

Business

Response:

Customer ID: [redacted]

Contract ID: [redacted]

Dear [redacted],

This e-mail serves as confirmation of the cancellation of your

1&1 MyWebsite - Plus Package package as of 05/17/2013.

We will deactivate all package features on this date.

We are in the process of clearing the $39.98 balance and there is no further action required from you there.

We thank you for your trust as a 1&1 customer and we look forward to welcoming you again as one of our customers.

Sincerely,

Your 1&1 Internet Team

1&1 Internet Inc.

http://1and1.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I found it interesting that their note said they were closing my account versus admitting that I never opened an account. They also worded it such that they were cancelling a balance of $39.98 instead of admitting that they were in error for charging me for something I never signed up for.

Regards,

Review: I was hosting a domain name with this company. For about 5 months, I had no problems with them. Recently, I was having trouble reaching the domain control panel. Instead I was being forwarded to the webmail and storage login. I tried calling them and I was rudely transferred to technical support who told me to enter admin.1and1.com. This redirected me the the same screen I was using earlier and I continued to have the issue. I called their customer service number again and asked not to speak with customer service because they didn't seem to understand the problem. After I finished telling this to the guy who answered, he connected me to customer service again after I specifically asked him not too. I ended up solving my own problem by changing my password. However, I am truly disappointed with the level of customer service with this company. I am thinking about transferring my domain name to a competitor and taking my business elsewhereDesired Settlement: I was having trouble reaching the domain control panel. Instead I was being forwarded to the webmail and storage login.

Business

Response:

Dear [redacted],

Our apologies for any inconvenience caused here. We're sorry that you did not receive the type of assistance that you've come to expect and should certainly receive. I am going to pass the conversation that took place onto our Quality Assurance Department for review of the telephone call. That department is responsible for applying any additional training/discipline that they deem valid. I was happy to read that you have since been able to access the Control Panel. Should any issues persist in the future, please feel free to contact me directly via [redacted]. Lastly, I have refunded the only invoice on file for you - #[redacted] - And the credit will post back to the payment method on file within 7 - 10 days. Thank you for providing us with this feedback, and for being a customer since 2012. You are appreciated.

Best,

Customer Care

1and1 Internet Inc.

www.1and1.com

Review: I keep receiving bills from 1&1 even thought I have quit using their services months ago, and the last time I called them I was informed I would no longer be charged or receive invoices from them for services I have not used.Desired Settlement: Tell 1&1 to leave me alone

Business

Response:

Dear [redacted],

Sorry for any confusion. Your account was set to cancel at the end of the minimum contract term, December 08, 2013. I will override that date now and set it to take place immediately. Additionally, I've refunded Invoice #[redacted] for you and the credit will post back to the payment method on file within 7 - 10 days. Thanks for your patience here.

Best,

Customer Care

1and1 Internet Inc.

www.1and1.com

---

Customer ID: [redacted]

Contract ID: [redacted]

Dear [redacted],

This e-mail serves as confirmation of the cancellation of your

1&1 Starter package as of 09/14/2013.

We will deactivate all package features on this date.

The following domains/features are included in your package and will be cancelled:

- 1&1 SiteLock Basis will be cancelled from our system as of 09/14/2013.

Sincerely,

Your 1&1 Internet Team

1&1 Internet Inc.

www.1and1.com

Review: Company gives the 'run around' when trying to cancel service. This is a web hosting company - and they do not allow you to cancel your service via the web. In order to cancel you must talk to someone during limited office hours. They have sales people call you, and if you request to cancel the employ is not empowered to cancel your service. The sales people and billing people don't have the same limitations they put on the staff responsible for cancelation.Desired Settlement: You know it shouldn't be so difficult to cancel service with 1&1. There is real justification for mandating a phone call.

Business

Response:

Review: I started with this company but didn't use the product enough to keep it. I tried to cancel but of course they offered me more free time. During the free trial around june I still wasn't using it and I canceled it entirely. The manager agreed to fully cancel my membership and said I wouldn't ever be charged again. I tried to book a hotel room for my husband and I anniversary but was declined due to them taking my funds and to it an overdraft. I talked to them in regards to this matter and they said my free trial ends in November but the next month is on me and they will not be accommodating me with any refund. The last guys I talked to was very rude and unfortunately lacking the proper customer service skills to handle these sort of situations. He made absolutely no logical sense as to why any charges were charged after canceltion. All of this was during the free months of a canceled product. To top it off he informed me that not only I wouldn't receive a refund but it was nothing he could do to to stop this charge or any other charges for that matter . No one should trust this company or their employees. They are nice in the beginning until they feel the need to take unauthorized funds. I've contacted my lawyer in regards to this matter.Desired Settlement: Return of unauthorized funds in thee amount of 59.97 $. I don't want more than what's rightfully mine. This was very inconvenient to say the least.

Business

Response:

Dear [redacted],

We understand that you were unhappy with the contract terms that revolved around Contract [redacted] under Account [redacted].

We will offer our customers this MyWebsite service at a special rate of $19.99 per month. We do not immediately pressure customers into any 1-year contractual agreements until we feel the customers have had an opportunity to try the service first-hand. This is why we offer the 30-day free trial before any minimum contract terms (MCT) or special offers are initiated.

At any point and time, customers trying this service for free can cancel it through the online cancellation website (http://cancel.1and1.com) with their Customer ID and password. That would remove any obligation of service and is outlined at the point of sale. After the 30-day period has concluded, customers will roll into the $19.99 rate which is billed at 3-month intervals.

This is what happened here. When you spoke with our customer service agents, they were outlining the 1-year agreement that was entered into beyond the free trial period.

However, for whatever reason, we understand that this service is no longer needed or used and we do not wish to invoice customers for an unwanted service.

As such, we have since removed you from your 1-year contractual obligation. We have set the contract to cancel with an immediate effect. In this, you will not be billed or invoiced for this service in the future. In addition, we have refunded Invoice #[redacted] and the $59.97 credit will post back to the payment method on file within 7 - 10 days.

We apologize for any confusion caused throughout this process.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Review: I have a balance of $14.97 and want to pay it but they will not accept a check, a bank check, a prepaid [redacted] credit card, or a [redacted] gift card. The only way they will accept payment is with a credit card, wire transfer, or a pay with [redacted]. I will not do a credit card payment as they want to charge every month and this is a final payment, I don't know what a pay with [redacted] is and don't have one and for sure I am not paying $35.00 for a wire transfer for $14.97! I want to pay this but they will not accept my payment!Desired Settlement: I want to send a check for payment of my account!

Business

Response:

Dear [redacted],

Our apologies for any confusion caused here.

1&1 accepts credit or debit cards and [redacted]. We do not accept cash or checks.

Once credit card details are entered, we will perform a check with our payment

provider and request a test payment from your card issuer. If this is refused,

then we are not able to accept the card. We cannot access information

as to why a card has been refused. Please contact your card issuer or

bank for this information.

We accept the following cards:

This is not a customer service limitation, but a systematic one. Unfortunately, we do not accept payment in the form of personal check and the balance can only be resolved in the form of one of the methods outlined above. This was previously explained to you by our Complaints Department via e-mail on Dec 26, 2012 2:28:26 PM. I can once again process a courtesy here by canceling out Invoice #[redacted], the one currently outstanding. This credit would be returned to the payment method on file with us within the next 15 days; if the balance has not been yet paid, the refund will credit against the outstanding balance.

Our apologies for any delay or frustration you may have experienced in resolving this matter. Thank you for using 1and1 Internet.

Sincerely,

Customer Care

1and1 Internet Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We have spoke to [redacted] at 1and1 Internet Inc. today and we have been assured our balance is paid in full and no further invoices will be processed.

Regards,

Review: I purchased a domain name through this company in early September. A week or so later, a company sales rep called me and asked me if I wanted to try a free web design/hosting service. I told them I was a designer and didn't need their service. They clearly stated there would be no charge that it would be a one month trial. So, I obliged. Now apparently I am under "contract" with them for a year and doesn't look like I can easily cancel the service with out canceling my domain name as well. Their site is confusing to use. It looks like they have a lengthy history of questionable practice and billing tactics. Shame on me. I should have checked them out in the first place. How was I to know that a $.99 domain name registration would end up in a recurring billing of nearly $30 per month?Desired Settlement: I do not wish to continue with this service. I do, however, wish to keep my domain name.

Business

Response:

Dear [redacted] (Customer ID # [redacted]),

I sincerely apologize for any inconvenience associated with

the billing and cancellation of the 1&1 MyWebsite Hosting package.

Our records indicate that the MyWebsite portion of this

account has already been canceled, due to the conversation you had with our

Cancellation Team. All that remains under your account is the domain name: [redacted].

That being said, we have also cleared the balance of $29.99, which resulted

from the [redacted] dispute that had been filed after you were charged the first

time.

Moving forward, you will no longer be billed for any other

service than your domain: [redacted].

Once more, we apologize for any inconvenience that has been

caused here.

Thank you.

David M[redacted]

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do, however, believe this and ALL companies should stop the process of "automatically renewing" free trial services. Several attempts of contact should be made to a consumer asking them if they would like to continue the product/service and if they agree to an automatic monthly billing.

Regards,

Review: It was important that we reset our e-mail and domain this afternoon. We called our network provider, 1&1 Internet Inc., for assistance, and they told us we had to disconnect our network. As soon as the network was disconnected and our e-mail was down, customer service told us that it would have to be down for 3 days. This was information that should have been disclosed before we disconnected our network. We would have chosen to disconnect on another day, or over the weekend. The improper notification was very unprofessional. Our experience continued to get worse when they hung up on us several times in the process of seeking a solution. This is unacceptable business practice, we cannot run our business without a network or access to our e-mail. We deserve professional customer service and a company that can provide the service that they are paid to do.

Business

Response:

Review: After a one year contract, 1 and 1 made it impossible to discontinue the contract through multiple obstacles including insisting on a lengthy exit interview by phone, and then putting me on hold for lengthy time periods.Desired Settlement: I want 1 and 1 to stop pretending their service has ever been used by our charity and to stop threatening us by email with collection procedures and fees.

Thank you

Business

Response:

Review: From the very start, I found 1and1 impossible to deal with. I moved my domain name to [redacted]. Recently, I hired a company to design a site for me. [redacted] does not permit pre-designed sites on [redacted], so I had to change to [redacted]. On June 11th, I requested that my domain name be transferred to my new provider, [redacted].[redacted]. The transfer division of 1and1, asked me for state issued identification which I sent three times. I explained my old email address that had been the contact email two years ago, had been hacked and hijacked and that another email address was now my main and only email address, [redacted]. It is June 20th, and I still have not received the authorization code necessary to make the transfer. I have spent two evenings on the phone for approximately one hour each time, trying to get 1and1 to email the code to me. I spoke with a sales representative who informed me that they keep sending it to the wrong/closed email address. That is extremely disturbing to me, because the contact email for that account, [redacted], was also hijacked, and I have never been able to retrieve it or close it. So this leaves me open t all sorts of complications. Furthermore, they lie. Tonight, one of their support staff kept me on the phone for another 20 minutes saying she had sent the code to me. I waited on the phone with her, and nothing came. Finally, an email arrived from someone else asking for my password from two years ago.

I need to get my website up and running - I have a book coming out - and the two are supposed to work together, and 1and 1 is preventing me from getting my business up and running. I have lost 9 days because of them.Desired Settlement: The authorization code must be in my email asap. The proper email: [redacted].

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Sat, Jun 22, 2013 at 10:43 AM

Subject: additional information

To: [email protected]

Cc: [email protected]

Hello Revdex.com,

Review: I signed up for 1and1 promotional service and after the first billing I contacted them to discontinue the service. I was told that I could not cancel the services unless I had access to the email provided when I set up the account. After telling them that I did not have access to that account, they sent me a cancelation form via email. The form asked for the same information that I could not give them over the phone. I again called them to resolve the issue. After about 15 days, they charged my credit card for another 29.99. I contacted them again and they still did not cancel the account. I contacted my bank and they reversed the payment. another 30 days went by and my bank reversed the transactions due to some paperwork or dispute resolution between the company and the bank. As a last resort, I sent a certified letter to 1 and 1 asking that they refund my money, as I had never used their services and have been requesting cancelation for the last 60 days. I got a letter from them charging me for 2 additional months. I have since received a collection letter from a collection agency. I feel that their free promotion was their way of getting my credit card information and trapping me into having to pay for their product regardless of if I want them or not.Desired Settlement: I want this company to refund my $59.98 and stop the collection process.

Business

Response:

Dear [redacted],

We understand that your Customer ID #[redacted] was passed to [redacted], the collection agency that we use.

We had done all that we could to contact you regarding this matter. We sent numerous e-mail reminders to the e-mail address on file and placed a [redacted] lock on the account, freezing it in the hopes of grasping your attention.

Unfortunately, non-payment is not a form of cancellation. The service will perpetually renew unless proactively cancelled. More than an industry standard, this is a very important convenience for our existing and prospective customers. Customers cannot be forced to contact us every time they need a service renewal. This would cause unwanted website downtime, loss of resources, and an assortment of other issues for a large majority of our customers.

However, for whatever reason, we understand that this account is no longer needed.

In this, we are removing your account from collections. [redacted] will remove you from any list that they have. As well, we are wiping clean any outstanding balance that you have with either [redacted] or 1&1 Internet. No more money will be owed on this account and you will no longer be required to contact [redacted] or 1&1 regarding this account.

Finally, we wish to confirm that this account has since been cancelled. You will not be any further billed or invoiced for this service in the future. For your reference, all of this is outlined under Case ID[redacted]

Thank you.

Best Regards,

Customer Care

1&1 Internet Inc.

http://www.1and1.com

--

Customer ID: [redacted]

Contract ID: [redacted]

Dear [redacted],

This e-mail serves as confirmation of the cancellation of your

1&1 ListLocal Service package as of 10/07/2013.

We will deactivate all package features on this date.

The following domains/features are included in your package and will be cancelled:

- 1&1 List Local will be cancelled from our system as of 10/07/2013.

We thank you for your trust as a 1&1 customer and we look forward to welcoming you again as one of our customers.

Sincerely,

Your 1&1 Internet Team

1&1 Internet Inc.

http://1and1.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: They cancelled our domain and marked it deleted after not "being able to reach us" via email... We called the day they did this.. They made no attempts at contacting us by phone. They emailed an email address that was no longer active and 5 years old. Were they not getting bounce-backs? Why wouldn't they contact by phone before deleting a high-traffic domain? According to them, because "they don't have an outbound call center." Well, all their competitors do and this issue would not have occurred had we went a different route. The agent that was supposed to transfer to [redacted] "The Manager" but would redirect to a faulty voice-mail and hang up instead. Very unprofessional experience all around.Desired Settlement: Make the site live immediately.

Business

Response:

Review: This is my second filing on this company. The first was for one of my three locations. This complaint is referencing my second location. We do not have, never had nor are interested in a relationship with this company. We never ordered any services and we do not have anyone at our company by the name listed on this invoice ([redacted]).Desired Settlement: We want this invoice removed from their records and confirmation that they will not continue to invoice our other companies for services not requested or rendered.

Business

Response:

Dear [redacted],

Sorry for any confusion caused here. The account that you're referencing, [redacted], was already canceled and refunded. The service was canceled on Jul 30, 2013 and the balance was wiped on Jul 31, 2013. All three accounts were canceled and there is no payment nor action required on your end at this time. For your reference, this is outlined under Case ID [redacted]. Thank you.

Sincerely,

Customer Care

1and1 Internet Inc.

www.1and1.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I attempted to cancel my contract with them early and accept any early termination fees associated. Rather than doing that they simply canceled a renewal of the contract for the following year. Now they are requesting money and sending invoices for a contract that I have already attempted to cancel. The customer services is garbage. You can see on Yelp this company is a horrible organization that has mostly screwed people over. The last thing I want is my credit rating to be affected by these misfits.Desired Settlement: I want them to void the contract I had originally started with them. It included unanticipated charges which is why I cancelled it to begin with. I want them to void all past, present, and future invoices, services, and or contracts without any affect on my credit rating. I never want them to contact me again.

Business

Response:

Customer ID: [redacted]

Contract ID: [redacted]

Dear [redacted],

This e-mail serves as confirmation of the cancellation of your

1&1 Starter package as of 07/26/2013.

We will deactivate all package features on this date.

Review: I received a sales call form 1and1.com in July of 2013. I did not approve them to sign me up for their mywebsite hosting service (if I did it was a very deceptive phone call and very misleading representation on their part) .

After sending two emails to request proof of the recorded call in which I actually approved the service, I finally called them personally. I spoke to their representative on November 1, 2013 at 10 a.m. and he said I had a one year agreement approved via email confirmation. 1and1.com stated it was a recorded call approval at first, now they say it was an email. (which one is it, an email or recording) I asked the representative at 1and1 to produce the proof. As expected, he could not.

Finally, after the representative put me on hold, he said they would give me an early termination fee of $82 dollars. I have already paid $59.97 for the unapproved service for a total of$141.97. I told the representative to charge the $82 to my credit card to terminate the agreement early. He did, and sent me a confirmation. I also told him I would be witting a letter to the President of the company to complain about the companies deceptive sales practices.Desired Settlement: December 1, 2013

Business

Response:

Review: After several aggressive phone calls they signed me up for some free trial and did not inform me that I would be charged after the trial ended. After this they continued to bill me without any notification, they just charged my [redacted] account without sending me any invoices or notification that they were charging me for an additional service. When asked to refund the charges they claimed I had agreed to some contract over the phone and won't even acknowledge that they never sent me any notification of billing.Desired Settlement: The $299.85 for the 5 charges of 59.97 refunded to me.

Business

Response: