1&1 Internet, Inc

Review: I had a previous issue with 1 & 1 where they would not let me access my domain to transfer it, after months trying to sort it out, I almost lost the domain until [redacted] got involved. I ended up paying a fee and got it sorted out. I had planned to eventually transfer the domain elsewhere, but figured I would give them another chance and transfer my other 3 domains to them. After I paid them and the domain was renewed, it stated that the domain was valid until March 26, 2014. It has shown that ever since that day and currently does for the expiration/renewal date. They now claim it will renew on March 26, 2013 and charge me again. That is not the information I was provided last year nor what my account has always shown (screenshot below, have webpage saved as well). They act like it doesn't say that when I have given them the screenshot and told them to check the account. I have got the run around left and right. The [redacted] data shows that it expires March 26, 2013, but because of what my account has always shown and what they told me last year, I never looked at that until now because they led me to believe I was good until 2014 this entire time!Desired Settlement: Two options: 1.) They need to honor what I was told and what my account shows and my domain not expire until 2014. If they do this I will consider transferring the other 3 to them and pay for those fees as well and this be sorted and over with.

2.) If not then they need to let me transfer the domain away from them during the grace period after it expires (if it does on March 26, 2013, but to me by what I was told last year and by what my account shows, I already paid for this to be good until 2014) AND refund 1 year of domain registration. I doubt this will happen in time so I may have to pay to keep the domain so I do not loose it. If so then I would need a refund of that amount and the domain still good until 2014 or a transfer it and they refund that charge and also the year (until 2014 that they are trying to cheat me out of).

Business

Response:

Dear [redacted],

Our apologies for any confusion caused here.

Invoice #[redacted] covered a billing period of 03/26/2013 - 03/26/2014 for domain [redacted], and as such, you should not again be billed until 03/26/2014. In the event that you are billed prior to that, please contact me via my work address, [redacted] and I will promptly reverse the charge for you. The domain will renew annually, but you have paid up until 2014 so the renewal will take place as planned and you will not incur a fee. It seems as though you revived the domain into this account created on Apr 6, 2012, which added an additional year of registration on to it. The fee that you paid was a "revival fee". If you ever have questions about the billing of your account, our Billing Department can help as opposed to our Technical Support. Our full contact information can be found here: [redacted]

For additional referencing, here is the [redacted] information for the domain:

Domain Name: [redacted]

Registrar: 1 & 1 INTERNET AG

Whois Server: [redacted]

Referral URL: [redacted]

Name Server: [redacted]

Name Server: [redacted]

Status: ok

Updated Date: 26-mar-2013

Creation Date: 25-mar-2008

Expiration Date: 25-mar-2014

The domain has not currently been set to cancel, expire or be transferred away from 1and1, so it will automatically renew with us and remain active.

Should you choose to transfer the domain away from 1and1, instructions for doing so can be found here: [redacted]

I hope that better clarifies and thank you for your patience throughout these processes.

Sincerely,

Customer Care

1and1 Internet Inc.

www.1and1.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Had I been told correctly hours before I filed this it would have not been filed. Thanks for clarification.

Regards,

Signed up for a 1 year contract to start a web site. Never used it and forgot about it.
Received and email saying I owed another year billing. Didn't pay attention to it because I never signed up for automatic renewal. After I got my third email stating they were taking me to collections I looked into it. Found out they automatically set up your account to automatic renewal. Searched the web and found many other people this has happened to. Went on their website to change the automatic renewal and I am blocked from doing anything other then making a payment. I have never used the website and never will. Next step is to file a complaint with Pennsylvania Attorney General's Office. I would not recommend this company to anyone.

Review: I tried to get just a internet domain trough that company and unfortunately I click the wrong button and I accept something that is not clearly mark with non cancellation policy. They start charging my for services that I don't need, I don't want and I did not ask for.

Right now they are treated to send me to collection for something that I don't even ask for. Is not acceptable to pay a service that I don't use, I don't want and I don't ask for.

I hope you can help me.Desired Settlement: Just cancellation of the service. I think that I already pay enough for my mistake if any.

Business

Response:

Dear [redacted] (Customer ID # [redacted]),

I sincerely apologize for any

inconvenience associated with the billing and cancellation of your account.

In regard to this particular matter, we are clearing the due

balance of $59.97 from under this account so that you are no longer responsible

for any payment being made to 1&1 Internet.

Along with that, we wish to confirm that this account has

since been cancelled. You will no longer be billed or invoiced for this

service in the future.

Once more, we apologize for any inconvenience that has been

caused here.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased this company's services for my domain about 1 year ago and I decided to switch to another company in November. They are now charging me for a full year of services even though I have already cancelled my account. I never knew I had to pay any amount until AFTER I transferred my domain. My account was current with no amount owed. The company's site had me being auto-billed every 12 months and I never agreed to this and checked on this to make sure. They also claim they tell customers to transfer their domain before their new billing plan begins and I did not see this disclaimer or information anywhere on their site or when I checked their domain procedures.Desired Settlement: I want them to cancel the billing or refund any money I paid immediately.

Business

Response:

Review: I was hosting my websites with 1and1.com. A few months ago, they stopped supporting my server package with the software necisary for me to login to the server and manage my information. I was very frustrated and they said they would not help and it was my problem. This is not the reason for my complaint.

I had to pay a specialized programmer so that he could access the server through the backend, which allowed us to copy all of our information and move it to a new server with a new business. I had no options but to continue using there service and I was forced to use my money because they stopped my software from working.

I also had to pay this expensive programmer to migrate all of information on to the new server. Again, this is not the problem. Once we finally got all of our information backed up and off of the un-supported server, I contacted 1and1 and canceled the account. Through out the past 6 months the server has not been working very well. The server has constantly been going down. Again this pisses me off, but not the reason for the complaint.

About a week later, I recieved a bill for $1500.00. They automatically ran my credit card. I called them and told them they are not authorized. This is my complaint. I should not have gotten a bill, I should have gotten a pro-rated refund since I did not use a full months service. I prepay for my hosting. My hosting is supposed to cost: $59.99. They are blaming me and stating that I used a lot of bandwidth. That is not true.

I also would like to point out that they currently offer FREE unlimited bandwith on their website for the same service that I currently use, except they are charging me for apparent usage, that I did not use. They are re-fusing to give me a refund, they are blaming me, yet they are the ones that stopped supporting the software which prevented me from using a different service int he first place. They did not even give me a warning they were going to stop supporting the server, they did not care. Now they are billing me for something that I did not use, and currently offer for free and is clearly written on the website.Desired Settlement: Even though, I've had lots of problems because of this company. They've caused me lots of hassles. They have cost me $1,000's in out of pocket costs to fix the problem.

I had already moved along and am happy with my new provider. All I want is a refund for the Bill they are claiming against me.

Business

Response:

Dear [redacted],

Our apologies for any confusion caused here.

Your concerns with the traffic overage fee from Invoice #[redacted] were escalated to our Server Department for further review. After conducting an investigation, the team noted that the overage was valid and the allotted traffic was exceeded from during the time period of Apr 16, 2013 through May 13, 2013. We provide all customers with tools and applications within the 1&1 Control Panel that would prevent such an overage from occurring. We offer an “Expense Tracker” that can show you how much traffic that you’ve used so far within your month. As well, the “Expense Notifier” has the ability to stop incoming / outgoing traffic once your limit has been reached. These are just some of the tools that are at every customer’s disposal to prevent traffic overages from happening.

Please note that it would be your responsibility to monitor the data traffic on your dedicated server. You are the server's administrator. We do not monitor the security settings that you have applied on your dedicated server. Although, we do provide you with an assortment of online tools available to your within your 1&1 Control Panel, as mentioned.

What I will do as a courtesy is refund half of the overage fee as a courtesy. I have processed a credit in the amount of $740.00 and it will post back to the payment method on file within 7 - 10 days. Unfortunately, we cannot refund the amount in full as it was deemed valid and we did support the large amount of traffic during that time. The account has since been canceled and there is no further action required from you there.

I hope this proves helpful, and thank you for understanding our ability to assist here.

Sincerely,

Customer Care

1and1 Internet Inc.

www.1and1.com

Review: I have used 1 and 1 Internet as a provider for my domain name for my business for a few years now. Last week I noticed that my website was down and I could not pull it up. I called 1 and 1 and the nightmare began. For the past week I have received many different stories about why my site is down and what I can do to rectify it. I have emailed them the information requested, when that didn't work I called back and then they said it was a billing issue, I spoke to the billing dept. and they stated my account was not paid for last year or this year, I stated that was odd as I just received a renewal notice in my email for 2013, if my account was not paid last year why would they be offering to renew it for this year, and why was I never notified by mail, phone or in any matter of this non-payment. The bill is $9.99 for the year, I have been in business for 23 years, I certainly would correct a bill of $10. Although I did not agree with them that this payment was not made, my website not being up and running at this time of year is a detriment to my business, so I offered to pay them whatever they were "stating" was not paid, I even offered to pay them five years in advance for their service if they would just get my website up and running again. I asked them to explain to me how they kept my website open for a year without payment and why they had just sent me a notice of automatic renewal if the account was in arrears. They had no answer, I was transferred continually, told a different story every time I transferred so I asked them to give me an authorization code so that I could transfer my web domain name to another company. They stated I had to email the transfer department, so I did, I still did not receive a code. I called again, was transferred around again, and now they are telling me that not only will they not give me an authorization code, but I will have to wait a year for the name to go back out to the public and then try to get it back as they renewed my account and then terminated it, it is not available for a year. I am beyond frustrated, I have never seen such bad business practice in my life. I have been in business many years and have never dealt with a thing like this. I called another company to try and get my domain name and they stated my domain name was cancelled on the date that 1 and 1 stated it was renewed and someone from another country now owns rights to this account?? The new company stated to me that it appears to them that an error was made at 1 and 1 internet and they terminated my account allowing someone else to buy it and now have fabricated this billing story to cover themselves because they lost our domain name. They are not willing to accept a payment from us, they are not willing to give us an authorization code to release the name back to us so that we can take it somewhere else. I offered to make the "supposed" missing payment of $9.99 plus any fees incurred and to pay 5 years in advance for their service and they just keep telling me they can't help me. My domain name is now lost to me, after years of use which has a very negative impact on my business and creates a great deal of work for me to start all over again. I would appreciate it if someone could look into this for me. Thank you.Desired Settlement: I want my domain name back or an authorization code so that I can transfer my domain name to another company.

Business

Response:

Dear [redacted],

We would be happy to take a closer look into your concerns, however the number of the account/domain in question was not provided for us. Our system also does not recognize the e-mail address you've listed. Please provide the account number or e-mail address on file and we'd be happy to pull your information within our system and investigate the case. Thank you.

Sincerely,

Customer Care

1and1 Internet Inc.

www.1and1.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Company billed for services which were not contractually agreed to but instead were derived from an indefinitely perpetual auto-renewal policy. All services requested were paid for in-full. After original contract expired, 1&1 unilaterally created a new contract which I did not agree to and continues collection efforts in spite of giving them multiple notices that such unethical charges($30) will not be paid.Desired Settlement: Removal of collection claim and notice of wrongful claim sent to all three credit reporting agencies.

Business

Response:

Dear [redacted],

We would be happy to take a closer look into your concerns, however the number of the account in question was not provided for us. Our system also does not recognize the e-mail address you've listed. Please provide the account number or e-mail address on file and we'd be happy to pull your information within our system and investigate the case. You can send this in reply through the Revdex.com Portal or to my personal work address - [redacted]. I look forward to receiving this information and further assisting.

Sincerely,

Customer Care

1and1 Internet Inc.

www.1and1.com

Review: I have cancelled my services with this company as of August 25th using their website's cancellation process. I received a confirmation email from the company saying the cancellation had been processed. Yet the company continued to bill and extract the same fees from my bank account for two months. Email to customer service led to form emails and a refusal to correct the issue. My bank had to call the company to have the fees reversed and they promised to fix the problem. The company is now billing me yet again for another month. I am fed up with their refusal to let me leave their service and their abuse of my willingness to previously permit them to auto-debit the monthly service charge.Desired Settlement: Stop billing me for services I have cancelled 3 months ago, and do not ever use my bank account information to extract charges without a customer's permission again. Fix your inept customer service. It's unethical to make it so difficult and time consuming for someone to end a simple service like web hosting.

Business

Response:

Review: My business [redacted] closed and filed bankruptcy in August 2012. I didnt realize that 1&1 Internet Inc was still trying to bill me for internet charges. In March of 2013 I received a collection notice from [redacted] stating that my balance was turned over to them for collection. I called 1&1 Internet and asked why they did this without contacting me. They said they had at the email on file as well as the phone numbers on file. I explained to them about the business closing down as well as the bankruptcy which includes shutting down business phones as well as email addresses. I asked why they didnt send a bill to the billing address and they didnt have an answer. I was told by [redacted] in customer service that they would refund $18.95 late fee as a courtesy. First I would have to contact [redacted] pay the late fee first then contact 1&1 Internet back and they would refund the $18.95. I called on April 23, 2013 and told them I payed the late fee. [redacted] said she put in for me to receive the credit and would be refunded to the payment method on file. I was told by email to allow up to 15 days for the refund to be returned by [redacted], and I was told by [redacted] it could take up to 1 to 2 weeks. I was told by [redacted] in customer Service on May 8, 2013 that they did the refund. It is now MAY 21, 2013 and I STILL HAVENT RECEIVED my credit!!Desired Settlement: I want a refund of $18.95 as stated in an email by 1&1 Internet Inc to the credit card on file

Business

Response:

Dear [redacted],

Our apologies for any confusion caused here. I had our 2nd Level Billing Department look into the matter for you and there were two late fees incurred and two credits issued as a result. One credit applied towards and cleared a balance for you. The other credit was posted back to the payment method on file (The [redacted] Card with an expiration date of 08/2015) on April 25, 2013. Please further confirm this with your credit card provider. The credits were issued for you as a courtesy. There being two late fees seems to have caused some confusion with an explanation of which one applied where. The credit is showing as having successfully posted on our end. If after speaking with [redacted], you're still concerned with the credit not having yet deposited, you do have the option of sending a credit card billing statement to our Billing Department for a more extensive review. You can send that to my personal work address, [redacted] and I will have it escalated for you. Again, our system is showing that the credit was successfully processed and posted back to you on April 25, 2013. We would need documentation from you stating otherwise to continue looking into the matter for you.

I hope that better clarifies, and thank you for your patience throughout this process.

Sincerely,

Customer Care

1and1 Internet Inc.

www.1and1.com

Consumer

Response:

I wish to close the complaint as my bank has stated that the amount will be deposited at the end of the week

Regards,

Review: They are not releasing the domain name I own per the ICANN guidelines. ICANN states they have 5 calendar days to release my domain. We are on our 6th day and it still has not been releasedDesired Settlement: I want my DOMAIN NOW! I also want a refund for the last 3 months. I have been a loyal customer for over 3+ years and this is how they treat you if you want to move to a better hosting service. Nothing but roadblocks and excuses. If I could rate their service it would be a 1 out of 10. You only get to speak with FOREIGN tech support people. I pay in US dollars, by a company that is based in the USA, that pays taxes in the USA and Hosts my website in the USA. However they force you to deal with people that can barely speak English.

Business

Response:

Review: I purchased a 1and1.com Instant Mail Package for 12 months term vide product ID [redacted] and my cr is [redacted]. While purchasing the product, I read online that I could cancel anytime within 30 days and also read that online cancellation is possible by logging into cancel.1and1.com , selecting the package and cancelling the service.

On purchasing the service, I realize that external domains cannot be forwarded to the mail service (as advised by the hosting department via email of 1and1.com),. I request that the service be cancelled for full refund and I was advised to go to cancel.1and1.com and cancel the service. When I logged in and found that the service cannot be cancelled online, I sent an email to [email protected] and [email protected] who asked me to contact the hosting department, who asked me to contact the cancellation department. Eventually, they told me that I should call the cancellation department and refused to provide any email for the cancellation department.

In the past also, when I have contacted support to cancel the service, they make you run around and advise that they are in a separate department and dont handle cancellations. I believe that the tedious process of cancellation is to discourage the customers from cancelling the services and want to lodge a strong protest against the company practice.Desired Settlement: I am seeking a full refund and that the company fix the problems due to which one department keeps throwing customers from one desk to another and provide incomplete information. I also want the company to advertise that cancellation cannot be done online so that customers know it upfront.

Business

Response:

Dear [redacted] (Customer ID # [redacted]),

I sincerely apologize for any

inconvenience associated with the cancellation of the new Instant Mail package

you ordered.

In regard to this matter, cancellations can in fact be

carried out online, for features/packages that are not currently under a set

contract term. Since you agreed to the 1 year promotional rate of $11.88 for

this new Instant Mail package, it was put into a 1 year contract. Under the 30

Day Money Back Guarantee, this 1 year contract needs to be canceled with a

member of our Cancellation Team, since an online attempt will set it for the

end of your 1 year contract. If you had spoke to our Cancellation Team, they

would have easily canceled this feature, and refunded you the charge under the

30 Day Money Back Guarantee. I apologize for any inconvenience that you may

have experienced along the way, but unfortunately, I cannot take back any

incorrect information which may have previously been given to you.

For your records, we have now

canceled the Instant Mail package in question, Contract ID #[redacted], and are

refunding invoice #[redacted]. Please allow 3-5 business days for this refund

of $11.88 to be processed back to your [redacted] account.

That being said, we have a department for each and every

kind of inquiry that a customer may have for their account. The Billing Department

does not handle Technical Issues, nor would they handle Cancellation Issues,

because they are the Billing Department. If you need to cancel a feature over

the phone, the Cancellation Team is here to assist with that. We are not alone

in this process, as many different companies have a dedicated team for each

specific need that the customer may have.

Once more, we apologize for any inconvenience that has been

caused here.

Thank you

David M[redacted]

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a 12 month domain name near the end of 2012 and I was to pay $8.99 in advance for the domain name. So far I have found charges of over $125.00 on my credit card going back to a charge of over $ 68.00. on Dec. 6th 2012. I have emailed and asked for my purchase order only to be given the run around. They told me to call the cancellation dept. I called them even though I never had anything to cancel. they told me it was recordered so I asked for the audio file and was told they would review my complaint and get back to me by email. I asked for a call and was told they do not do things that way. I asked for a supeervisor and was told they were busy. I asked for the address of the company and was tole to find it on my own! I have disputed this with my credit card but since one charge is over 60 days I may not get credit. I am very angry that a company can keep my credit card info on file and use it without something in writing!

sincerely

[redacted]Desired Settlement: I want a full refund for both charges and I want this company to be prosecuted for fraud!!!!

Business

Response:

Dear [redacted],

We understand that you were unhappy with the contract terms that revolved around Contract [redacted] under Account [redacted].

We will offer our customers this MyWebsite service at a special rate of $19.99 per month. We do not immediately pressure customers into any 1-year contractual agreements until we feel the customers have had an opportunity to try the service first-hand. This is why we offer the 30-day free trial before any minimum contract terms (MCT) or special offers are initiated.

At any point and time, customers trying this service for free can cancel it through the online cancellation website ([redacted]) with their Customer ID and password. That would remove any obligation of service and is outlined at the point of sale. After the 30-day period has concluded, customers will roll into the $19.99 rate which is billed at 3-month intervals.

This is what happened here. When you spoke with our customer service agents, they were outlining the 1-year agreement that was entered into beyond the free trial period.

However, for whatever reason, we understand that this service is no longer needed or used and we do not wish to invoice customers for an unwanted service.

As such, we have since removed you from your 1-year contractual obligation. We have set the contract to cancel with an immediate effect. In this, you will not be billed or invoiced for this service in the future. In addition, we are refunding both $59.97 invoices pertaining to this service and the credits will post back to the payment method on file within two weeks.

We apologize for any confusion caused throughout this process.

Thank you.

Review: I purchased an online store package from 1and1.com a few weeks ago. I've been trying to upload information to get the store activated and call the 800 technical help line from time to time with questions. I am on hold from 30 min-1 hour every time... I also get techs/reps that transfer me around and when I reach "the department" I'm told I am supposed to talk to,,,the Reps don't know anything and tell me to hold on they are transferring me again for another 30+ minute hold!!!!! Your self service tutorials, help section, customer service/technical service and step by step DIY site is horrible!!!Desired Settlement: refund the money I paid for this basic store your customer service and tech support is horrible!!!!!! I am losing time and money with

Business

Response:

Review: For the past 2 years I have tried to cancel my domain with this sad excuse of a company. EVERY SINGLE other website registrar I have dealt with, if I didn't want my domain renewed, I didn't pay for it and it expired. This company automatically renews the domain (without my authorization) and then sends me a bill along with a letter stating they are sending me to a creditor if I don't pay it. I never agreed to any terms stating this. My control panel listed auto renew as off. These charges are bogus and unethical. I do not want the domain and feel that the $15 registration fee is your responsibility since I did not authorize it's renewal. I should also ad, you send me a bill 1 month AFTER you renewed it. You never once said that my domain was coming up for renewal to give me a chance to cancel it.Desired Settlement: I want this domain expired. I DO NOT WANT IT ANY MORE. I want the $15 invoice voided, and I DO NOT want to be sent to collections for a service/item I did not request.

Business

Response:

Review: 1and1 is attempting to collect payment for services (domain name) I declined and did not agree to, nor enter into a contract to be supplied. I specifically cancelled ALL services in February of 2013. In June 2013 I received another invoice and again requested cancellation and again in November of 2013. In June 2013 I received email confirmation from 1and1 confirmed that the services had been cancelled and they had agreed to a refund. However, in November 2013 they sent me an invoice again for payment for the same services, that I had previously cancelled. Despite repeated emails (at least 19), phone calls and requests for assistance from a supervisor I have continued to be billed. I receive only automated or preformatted responses that do not address my request and often make no sense at all. As 1and1 have now sent my account to a collections agency I have no choice left but to ask the Revdex.com to step in and attempt to resolve this issue.Desired Settlement: Stop collection and agree that no additional payment is required. Ensure that no negative impact on my credit score.

Business

Response:

Review: In November 2012 I cancelled my account for [redacted] with 1and 1 Internet. I received a confirming email stating that my account would end at the end of March 2013, not happy but accepted the terms and paid until that date. Last week, 5/23, I was again billed for continued services. After may hours of frustration and contact, they have sent me to various departments without any accepting cancellations, even after sending copies of the email. I need the unnecessary harassment to immediately stop. I am not interested in this company, being a mistake to start with them.Desired Settlement: Cease any contact or charges

Business

Response:

Dear [redacted],

We understand that you were unhappy with the contract terms that revolved around Contract [redacted] under Account [redacted].

We will offer our customers this MyWebsite service at a special rate of $19.99 per month. We do not immediately pressure customers into any 1-year contractual agreements until we feel the customers have had an opportunity to try the service first-hand. This is why we offer the 30-day free trial before any minimum contract terms (MCT) or special offers are initiated.

At any point and time, customers trying this service for free can cancel it through the online cancellation website (http://cancel.1and1.com) with their Customer ID and password. That would remove any obligation of service and is outlined at the point of sale. After the 30-day period has concluded, customers will roll into the $19.99 rate which is billed at 3-month intervals.

This is what happened here. When you spoke with our customer service agents, they were outlining the 1-year agreement that was entered into beyond the free trial period.

However, for whatever reason, we understand that this service is no longer needed or used and we do not wish to invoice customers for an unwanted service.

As such, we have since removed you from your 1-year contractual obligation. We have set the contract to cancel with an immediate effect. In this, you will not be billed or invoiced for this service in the future. In addition, we are simply wiping clean the outstanding balance for this account. You will no longer be required to contact 1&1 regarding this balance.

We apologize for any confusion caused throughout this process.

Thank you.

Customer Care

1&1 Internet Inc.

http://www.1and1.com

Review: 1&1 is an Internet Web Provider. In August I met with a Sales Rep, [redacted] (Mobile Phone ###-###-####) who talked with me about building a Web Page. The issues succinctly are: 1/ I told him that I was not ready to do a web page until July 2014 as I am currently finishing a school program studying Nutritional Counseling/Health Coach. He signed me up for a 12 month contract that I did not know he did. I signed no papers. I never heard from **. [redacted] again. 2/ He signed me up with 1&1 Internet services for 12 months. I recently in Novermber noticed a charge of $19.99 plus on my charge card..

3/ I was told by **. [redacted] that the company had to have my credit card in order to start working with me on a web page. I did not give any information to 1&1 pertaining to the building of a web page. The Company indicated that I did, but I NEV ER did. **. [redacted] must have provided them.

4/ I called the company today, Tuesday, 11/19/2013 requesting to cancel this account and they stated that they could not cancel the account. They informed me that I had a customer # which I was not aware of. 5/ My credit card was charged for Sept, Oct, Nov, and will be charged for Dec.

I never signed any contract nor was I presented with a contract. My request is: 1/ CANCEL the ACCOUNT and 2/ I am requesting a full refund.Desired Settlement: CANCELLATION OF THE ACCOUNT

FULL REFUND OF THE MONIES CHARGED TO MY CREDIT CARD

CLEARING MY CREDIT CARD FROM THEIR RECORDS.

Business

Response:

Review: Last month I called 1And1 to cancel my contract. They requested I think it over and gave me a 1 month credit toward the product to give me extra time to think it over. They then decided at the beginning of this month (the month the free credit was applied toward) to charge me for the product even though I had gotten a free credit. In an email to them, I asked them what was going on. They replied saying that it does appear that the credit had been applied to my account and that the billing statement was sent out by mistake. They also stated that the would escalate the situation to management and to get me a response as soon as possible. 3 days later, I've heard nothing back and the charge for the product has been posted to my bank account.Desired Settlement: I would like a refund of the charge and for the contract to be cancelled without a cancellation fee. This is entirely unacceptable in my opinion.

Business

Response:

Review: This company is refusing to cancel my month to month contract, and when asked to cancel, threatened me with collection. They have only 1 cancellation phone line that requires half an hour wait, and it reaches to a very rude customer representative.Desired Settlement: I want to cancel the account.

Business

Response:

Customer ID: [redacted]

Contract ID: [redacted]

Dear [redacted],

This e-mail serves as confirmation of the cancellation of your

1&1 Dedicated Server DC M package as of 04/24/2013.

We will deactivate all package features on this date.

The latest invoice, #[redacted], has been refunded as well and will post back to the payment method on file within two weeks.

We thank you for your trust as a 1&1 customer and we look forward to welcoming you again as one of our customers.

Sincerely,

Customer Care

1&1 Internet Inc.

http://1and1.com

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

I am charged again for my credit card. Apparently my account was not cancelled.

Review: For 2 years now I have been trying to cancel URL's that I have with 1&1. I have done it though the website (they make near impossible.... they auto renew and charge your CC) and on the phone. I have paid the bills for fear of bad debt but I had cancelled these and they refuse to acknowledge it. Because we were talking about thousands and thousands of $$ this was not a small matter. After two years of trying to get many URL's cancelled and others transferred to [redacted], I thought I had it done as of July of 2013. Then today I started receiving threatening letters from [redacted], because my CC would not work and that I owed them money for recent URL renewals. They even told me I owed money for a URL that I had transferred and paid for at [redacted] ([redacted]) ...?? how does that work? They did not even have the url in their system?

below is the e mail I sent them. I also noticed that they were loaded with Revdex.com complaints regarding the same issue. See my e mail below:

1&1Billing,

I have sent innumerable e mails and made 20-30 hours of calls (holding, getting cutoff, re-calling....) I finally hired a person for $2000 to get on the phone and handle this cluster because I did not have enough time in the month. Spoiler alert.... didn't work.

Because of this we moved our $6000 a year acct. (about $27,000 total over the last few years) to [redacted] last July. None of the urls in our account were ever to be renewed!! We have spent hours on the website and the phone explaining this to your guys over the last two years. Still you keep renewing the URL's??

Only because I will do anything to get you guys, and your disorganized mafioso company, out my life I have paid the unjustly charged renewals with the contingency that you STOP!! renewing my urls.

When I did this through your website it never worked. When I waited the hours on the phone to talk to the wrong person only to be transferred to another wrong person, only to be cutt-off (rinse and repeat). The 2nd or 3rd time around I might end up talking to someone who claims that they have to power to straighten this out then a few weeks or months later I get an e mail saying you are renewing my canceled urls!

In the end the only thing that stopped you was that I lost my Credit Card thus had to change the number thus rendering my number unusable... or thats what one my think, but NO, you guys keep coming with bogus charges and criminal threats.

You even charge me for urls that are not even in your system but were moved to [redacted] months ago (i.e. [redacted]). Now, it appears the mob bosses in your brain trust has directed you to put the screws to me and threaten that you will send me to the collection agency if I do not pay the extortion amounts on these bogus invoices.

Here's the good news for you guys... I am so worn out, so beaten up that I will pay almost any amount to get you out of my life. This is the mental state I am in after fighting for two years to get out. It is like I am the subject of some weird internet prison experiment. Well wrap up your lab notes and lets call it a day.

If you will put it in writing that I have not more URL's with you (they were all supposed to be transferred to [redacted].... or cancelled) and no further business with you... I will pay you. But I need it in Writing because the PTSD is really getting to me.

What can we do to vaporize this relationship? I have more than half a mind ( half is all that is left after dealing with you guys) to post this e mail communication to somewhere on-line and pray it goes viral.

Please put in writing all $$ that you believe I owe you and state that there will be no more billings and I will get you paid. That is what I need.

I will be forwarding this complaint and e mail to the Revdex.com and State Attorney General of the state of Washington.

[redacted]Desired Settlement: I want them to cancel all the invoices that they claim I owe and completely remove me from their system. I also want to make sure that they do not send me to any collection service. I do not owe them anything and they know it. As the only way you can cancel is on the website (they make near impossible) there is no real proof that you did cancel. They know this too.

Business

Response: