1STOPlighting

3 hours after placing an order I tried to cancel it. $ days later found out the cancellation was denied. The excuse was it has already been shipped out. I did receive the item. Now I have been on hold for the second time for over an hour waiting to speak to someone on how to return it and get my money back!.

They show a price on the web page and when you click it and it goes to the cart the price changes. They do this because they give a 25% discount for first time ordering. They offset that price by adding it back before it gets to the cart. I called customer service, and they did a price adjustment but after the adjustment to the regular price I was told that I could not use the discount. Proving they never intended to allow 25% off in the first place. When I complained my cart was immediately emptied. Good thing I took pictures beforehand.

Hi [redacted] -I am sorry to hear you had issues on our website We do state on the website that prices are in USD, please see below: [redacted] Are your prices in Canadian or US dollars? All listed prices are in USD We are a US based eretailer who has mastered how to get US lighting brands to Canadian consumersWe charge in USD because that allows us to pass on the best overall price to youRather than increase our costs by setting up complex banking systems to convert currency we focus our time and money on how to get the best US lighting brands to you faster and cheaper than anyone elseThat is why we focus on one low USD price that is the same price the US consumers pay and we provide that price with no shipping charges and no additional fees for broker, duties or other taxes Our payment processor will apply the appropriate currency conversion at time of purchaseYou may incur a small foreign transaction feeWe are not responsible for any of these charges or timing differences that your bank may charge you for any transaction, refund or creditIf you have any questions about your exchange rate or credit card fees please contact your credit card company or bank for more detailsIn regards to pricing we have already provide 20% off the retail price If you can provide a screen shot to [redacted] with a lower price in CAD then you paid with us we will match that priceThanks ***Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me However, it is not marked on web address as their response showed OR is it anywhere on natural navigation pagesOne would need to know to go to-contact us-About us-Canadian shoppers-frequently asked questioners and that is NOT obvious at all when Canada is all over the site.-I do like the company, but don't appreciate getting tricked on technicalities of wording hidden in siteTo be open and transparent, the main page should state i't US dollars I have checked my [redacted] and to this date nothing has been postedI am currently looking at sites to complete my inventory of new lights for house and would still consider "canadian lighting experts" is this happensGoing forward I now know I am dealing with a US company and will make my choices according to US dollar pricing[redacted]

I am rejecting this response because the business was properly advised on the issues and did not respond to any requests of the buyer or [redacted] This demonstrated an utter disregard of the sellers own policy

Business states that the $credit was processed on 02/25/to the original credit card used at the time of purchaseIt usually takes between 24-hours for the funds to show up on customer's accountPlease be advised that the credit card used at the time of purchase was a *** with the last numbers being ***

Good Afternoon ***, I do apologize for the inconvienceI have issued a full refund of $back onto your MastercardI looked for any emails in regards to your order and unfortunately I was unable to locate anyIt must have been a technical issue on our endAgain I truly apologize and you should see your refund post back to your credit card in the nexthours Please contact me directly if you have any further issue or concerns [redacted] Sales & Operations Manager

I am rejecting this response because: I do not think that this is acceptable I bought a fixture at the price that was online It is not my fault that the website price was incorrect I think that the company should honor the price that was online

I am rejecting this response because: After the electrician installed the second ceiling fan (the replacement for the original defective fan), the fan worked properly until it was turned off for the nightThe next morning, and thereafter, the fan would not keep a constant speedAll the details are contained in the attached email that I sent to the merchant on July 12, which was apparently ignored by the merchantThe electrician verified that there was no problem with the electrical connection or the wiring(I can provide documentation from GSW Electric if desired.) This is also obvious since the second fan worked for about hours from the time it was started (when it properly went through the calibration cycle) until it was turned offHowever, it never worked properly after thatThe merchant has sent me two defective ceiling fans, and the technical advice I received from [redacted] was obviously incorrectThe technical advisors at [redacted] never suggested that there was a problem with the electricity in my house, and there has never been such a problemIn addition to the cost of the equipment, this has cost me a total of $for three visits from the electricianThere is no way I should be responsible for these chargesIn the case of a ceiling fan, there is no way to determine if it is defective until it is installedSo there was no way I could have checked if I had been sold a working product until I incurred the original installation cost ($249) of the electricianAfter the original installation, I received an incorrect diagnosis from [redacted] technical help (namely that the receiver was bad and needed to be replaced), and this error caused me to incur a cost of $to have the electrician come out and swap the replacement receiver for the original receiverFinally, the merchant sent me a second defective fan motor which again I could not determine to be defective until I had the electrician install it, costing me an additional $For a product that cannot be determined if defective prior to installation, and which requires professional installation, the merchant should be responsible for reimbursing the installation costs if they cannot supply a working product

First I want to thank Revdex.com for being here because without you consumers would not have any recourse to resolve valid complaints.This message is in regard to my complaint submitted on 2/24/11:18:AM against 1STOPlightingMy complaint was assigned ID [redacted] I thought that it was resolved when the business said they had issued a $refund to cover their day delivery guaranteeThe refund has not been issued to my Credit Card or has the company sent any info saying it was issued.After reading other reviews I find that credits that have been promised have never been issued so I am asking to leave my complaint ID [redacted] open until a refund is issued because in accepting the refund I thought the company would follow through.Thank you again

Good Afternoon, I do apologize for the delays in your refundThe average time for refunds once returned is 7-business days as the product does need to be inspected to make sure that it has not been installed or alteredDue to holiday closure the warehouses are behindI have reached out to the Manufacturer and they have provided a completion date of inspection for today.You should expect your refund within 24-hoursAgain I truly apologize for any inconvenience this may have caused.Thank you in advance for your time and patience, [redacted]

We sincerely apologize for the delay on this order We were just informed by the warehouse that it is on a short back order until next week (4/13/18) We've updated the order to reflect this and we've replied to the customer's email that was sent this morning We apologize for the delay and that we did not get this information when the order was originally placed We have offered to keep the order open and ship as soon as the item is available next week, or if preferred, we can cancel the order and issue a full refund

I have issued the additional $credit for the 3% difference Certain fans in the [redacted] are lower margin and the discount does cap out We do offer up to 20% with the coupon advertised, and we will work to improve the wording to make that more clear

Revdex.com: Resolution is fine but company never sent any information on backorder- I have the email from the 3/and it doesn't inform me that the product is backordered- Business does not pick up phone

We apologize that the item was out of stock We ship directly from the manufacturer for this brand We receive a daily inventory feed and update our site's availability every day This manufacturer does fulfill for hundreds of other retailers, though From time to time, inventory may get sold through and items go on back order before our next inventory feed We've cancelled the order and issued full credit back to the original payment method We're sorry we let you down and were not able to fulfill the order in the standard lead time

I do apologize about the shipping charges you occurred but our return policy is clearly laid out on this page on the [redacted] website: [redacted] In which it states the following "The customer is responsible for return shipping fees." Regards,***

We will not explain how our fraud detection process works or how orders are flagged as fraud We apologize that we could not process your order You're welcome to try ordering again, however if the system identifies something on an order that is believed to be fraudulent, the order will be rejected again We understand your frustration and we're sorry to have caused that with this order

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meBut I have yet to receive a refund

We absolutely understand that it can be difficult to tell what the light output will be without installing a fixture. Unfortunately once a fixture is installed, it is no longer resalable. We do state clearly in our return policy that items cannot be installed or altered in order to
return. That is why the return request was originally denied. We will make an exception on this order and I will have a full credit issued. Because the item cannot be resold, we will not be requiring it back. Please donate the fixture to a local charity if it cannot be used

We're sorry again that we let this customer down. We do not offer expedited shipping. Our policy and commitment is that if the item is not received within the stated delivery time frame, we give $back on the order. The lead times are all based on average delivery time frames for each of our vendors. We processed the $credit back for this customer per our policy