1STOPlighting

Review: I ordered 2 lights from 1 STOP lighting they guaranteed delivery with in 5 business days or they offer a discount. When the product came it was the wrong item. When I called they apologized and told me they would supply me with a return tag (which they did)but when they received my product back and it wasn't damaged or used I would receive my credit back with-in business 2 days. Plus because I didn't have the product I ordered with in 5 days they would give me a discount as per their website on the purchase of the new order which I had to pay for if I wanted it to ship.They also promised to ship the new product overnight without extra charge to me. This was on Wednesday 6/11/14. The product didn't come by Friday as promised, I called them on Monday 6/16 customer service apologized and told me they would call the factory to find out why it didn't ship when they placed a rush order but they did acknowledge that the product I returned was received by them. [redacted] in customer service told me she would issue the credit for the returned product right away and that she would get back to me regarding the new shipment. I keep trying to call them a week has past they still haven't issued the credit to my account, they charged my account in full the second time when they told me I would get the product with a discount. The second order not only didn't come within 5 days as promised but came on Friday the 20th.Desired Settlement: I am requesting a refund for the item returned plus interest they have had my money since 6/2/14. Also I am requesting the discount on the second order they promised when the second order was placed I was told they would charge my credit card $300 they did not. They charged me $325. Plus they owe me a discount for late delivery as promised on their web site.

Business

Response:

Good Afternoon [redacted],

Review: We bought the ceiling fan with a light kit and once installed we realized the light was NOT bright at all. I called to get a return label and they said I need to fill one out online so I did. The next day I got a email stating it was denied because we installed it. How can we see what the light and fan looks light if we do not install it? These people are not worth the risk buy from. Still trying to figure out how to get my money back and send this back.Desired Settlement: I would like to send it back for a refund.

Business

Response:

We absolutely understand that it can be difficult to tell what the light output will be without installing a fixture. Unfortunately once a fixture is installed, it is no longer resalable. We do state clearly in our return policy that items cannot be installed or altered in order to return. That is why the return request was originally denied. We will make an exception on this order and I will have a full credit issued. Because the item cannot be resold, we will not be requiring it back. Please donate the fixture to a local charity if it cannot be used.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: The company advertises as Canada Lighting Experts, no where on site does it say US dollars. Even at check out! I spoke to a sales rep they took the order, first gave my total as 2780 until they got my address and heard I was Canadian. Then he apologized and said he couldn't give me the same deal as US as they pay shipping and duties for canadians. Then gave me new price of $2920.00 BUT never said that was in US dollars. Only when I checked my visa statement did I see exchange rate that increased order by $900 so dollars!!Desired Settlement: Not sure what can be done, BUT I would have shopped around if I had known it was US to get a better deal or shop in CANADA!! I feel I got scammed and paid more than I should have if known I was on US site.

Business

Response:

Hi [redacted],I apologize that you felt that it was not clearly posted that we're a US based company. It does state on the website the following:[redacted]Are your prices in Canadian or US dollars? All listed prices are in USD. Our payment processor will apply the appropriate currency conversion at time of purchase. You may incur a small foreign transaction fee. We are not responsible for any of these charges or timing differences that your bank may charge you for any transaction, refund or credit. If you have any questions about your exchange rate or credit card fees please contact your credit card company or bank for more detailsI looked over your order and have credited you back some money today to accommodate you, I credited you back on your visa $312.01 in USD so you will get more back then that as it will come back to you in CAD. This is to help in covering some of those costs.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

However, it is not marked on web address as their response showed OR is it anywhere on natural navigation pages. One would need to know to go to-contact us-About us-Canadian shoppers-frequently asked questioners and that is NOT obvious at all when Canada is all over the site.-I do like the company, but don't appreciate getting tricked on technicalities of wording hidden in site. To be open and transparent, the main page should state i't US dollars. I have checked my [redacted] and to this date nothing has been posted. I am currently looking at sites to complete my inventory of new lights for house and would still consider "canadian lighting experts" is this happens. Going forward I now know I am dealing with a US company and will make my choices according to US dollar pricing.[redacted]

Review: On August 12, 2015 my wife ordered a [redacted] Chandolier at a price of $7897.60. She was assured by the salesman that they had the lowest price on the special order item and referred her to their "low price guarantee" on their website. After she told me about the transaction, I checked other sources on the web and found that [redacted] had three companies which would sell the identical item made by [redacted] for $7364.00, about $500.00 less that my wife was told by 1stop. We filled out the form they required on their website for price matching and was told that we would be called by someone from customer service within 2 hours, which did not happen. We called customer service later that same day after not contacting us and were told that they couldn't deal with our price adjustment because they were overwhelmed with e-mails and that it would take several days to respond. Meanwhile they were able to secure the credit card payment from our bank for a product that hadn't been manufactured yet and wouldn't be shipped for at least three weeks. I subsequently spoke to the sales department about the price-match guarantee and was told that their supervisor would not price match regardless of the "guarantee". We cancelled the order #[redacted], called one of the merchants on [redacted] to insure that their price/product was valid and actually got even a better price with the same delivery terms for $7000.00 rather than 1stop's non-negotiable "low" price of $7897.60. We immediately cancelled the order with 1stop and reordered with the [redacted] merchant. As of today, August 19, 2015 1stop has failed to issue a credit to our credit card companies for the $ 7897.60 despite our cancellation and demand for the credit card refund. They operate their business by taking money from customers before they actually have or ship the product and do not live up to their "guarantees". Take your business to a more reliable organization, such as [redacted].Desired Settlement: Immediately refund the amount charged to our credit cards and cease false advertising claims of price guarantee.

Business

Response:

Refund has been issued to the customer on transaction id's [redacted] and [redacted]

Consumer

Response:

I am rejecting this response because:As of this time, 7:45PM our banks credit cards have not been advised electronically of any credit for refund, We have received an e-mail post our complaint time at 4:50 PM our time from customer service that they would be issuing a refund pursuiant to our cancelation of the order. This was after several phone calls by my wife again to customer service with one woman telling my wife that she should write up a complaint to report the way things were handled. The company should remove any reference to a guarantee to match competitor's lower price and not charge a credit card until they have shipped the order, especially since they don't pay the vendor who direct ships non-stocked products until they actually ship the product.Thank you.

Review: Ordered set of lights and poles in good faith... I was reassured by sales folks on the phone and via email that I was ordering the right poles for my application. I have since returned two sets of poles so obviously the sales force lacks a fundamental understanding of the products they sell. Now Im being told there are no poles available for my intended use. And, they are telling me Im stuck with the lights at ~$1K because they are a discontinued item. Obviously I would not have purchased them knowing I could not get the poles needed for my application.Extremely disappointing experienceDesired Settlement: like to be refunded for these lights

Business

Response:

Good Morning [redacted] and [redacted],

Review: My credit card was charged on the date of the order. The order has not shipped and is subject to delays. The vendor (1stoplighting) is unable to influence the timely performance of their supplier. My funds are at risk and I have no confidence the order will be fulfilled. I sincerely doubt that a business like 1stoplighting or belami pays in advance for product. This is a thinly disguised ruse to maximize cash flow.Desired Settlement: Refund the charge. Keep the order open and charge my card when the product ships. This is common practice for online retailers and should not be difficult.

Business

Response:

Good Afternoon [redacted],

Review: I placed an order with three items worth $367.68. One was deemed out of stock, even though as closeout it was listed as having 6 in stock when ordering and 4 in stock when I received the notice. They had no explanation for the false advertising and were not willing to offer a similar family product for the same price. I have since cancelled my entire order until I get some satisfactory reply for the falsely advertised item I ordered. (ie discounting a similar product to the same closeout price I had initially purchased)Desired Settlement: I would like to replace the full order with three items for the same price I had initially paid. One of them (the so called discontinued out-of-stock) item to be replaced with a similar product in the same family for the same price.

Business

Response:

Good Afternoon, I apologize for an issues this may have caused. There was a routing issue with the 6 remaining ceiling lights and we were able to locate it in the Georgia warehouse. My Customer service manager has left you a voicemail in regards to completing the order as we did already complete the refund on the cancellation. Please speak with [redacted] at [redacted] to resolve the shipping of the cancelled product. He also have made an accommodation on the price of the product for the inconvenience. Sorry again for the inconvenience and thank you in advance for your patience. [redacted]Operations Manager

Review: Their Website state "Free Returns - No hassle, NO restocking fees & FREE shipping back to us" However, the will not pay for free shipping back.

The description of the item I ordered, Livex 4904-07 states that the shade is glass. The items arrived with plastic shade. I request a return and refund, which they agreed to, however the say that I need to pay to ship the items back, unlike the big header on their website and the top of the page from which I ordered the items. I would have had to click through the link to see if the item qualified. I feel that since the item is not like it is described on their website that I should not have to pay for the return. Order # XXXXXXDesired Settlement: I would like for them to pay for the cost of shipping back the 4 Livex 4904-07 lights. The items were falsely advertised as is their Free Return Policy.

Business

Response:

Initial Business Response

Good Morning,

At 1STOPLighting we pride ourselves in customer service and we take your concern very seriously.We due our best to accommodate customers on a case by case basis.

In regards to the return policies: We offer PrePaid Return shipping on select brands and unfortunately the brand that you purchased was not part of the promotion. I have included a link to the policy. www.1stoplighting.com/content/prepaid-returns/info.aspx

Based on the details on the product page of the item that you purchased we will be making an accommodation for the return shipping cost as a one time ONLY concession.

I apologize for any inconvenience that this may have caused and I hope the we have come to a fair and amicable resolution.

Review: I was required to pay $231.24 in return shipping charges for an order shipped in error, as it had been cancelled 2 weeks earlier. I am requestinfg a refund for the shipping charges. Order# XXXXXXXElk Lighting XXXXX-X-LED 2This product was initially ordered May 8 2013. The original estimated ship date was June 21st. The ship date kept getting pushed back, eventually to late August. I called initially July 12th to cancel the order because of the repeated delays. At that time the estimated delivery date was still given as August 24th 2013. I was told I would receive an email detailing the cancellation in 2-3 days, and a refund. I received no further communication until an email July 25th, at that time I received an email that the order (supposedly cancelled) had shipped.I called customer service to find out why a previously cancelled order was shipped, I was then told that the order had already shipped by July 12th (although estimated ship date read as Aug24th on that date) and therefore could not be cancelled. They did not know why I was not told this or provided with any updates. They did have a record of the cancellation from July 12th. On this call I asked about return shipping charges for this order, and was told the company would pay these charges, I would receive these return instructions shortly by email. Return instructions were that I pay the courier charges as well as insurance on the shipping. This was a total charge of $231.24. No mention of any refund.A third call told me I had once again misinformed, charges were my responsibility. I then informed them of my intent to lodge a complaint.The order was cancelled 6 weeks before the estimated ship date, and I was given repeated misinformation, or no information around it. As a customer when given constantly changing and apparently random ship dates, I do not see that it should be my responsibility to pay for this cancellation/return.

Product_Or_Service: Island Lights

Order_Number: XXXXXXX?

Desired Settlement: DesiredSettlementID: Refund

I am requesting, in addition to the product refund ($1436.00), the refund of the return shipping charges of $231.14.

Business

Response:

Business' Initial Response

Good Morning,

At 1STOPLighting we pride ourselves in customer service and we take your concern very seriously. I have researched your order and found that the cancellation request that you submitted was received the day the items shipped out to you. I do show that there was some confusion on the exact day that shipment was leaving the warehouse and I recognize that was the reason for the cancellation request. Once shipped, because of your location it can take 7-10 days to arrive to you due to the shipment traveling internationally through customs. All cancellations per our policy page are sent our to the warehouse and unfortunately packages that have already been shipped out prior to the request cannot be stopped. Once items are shipped all orders are subject to our normal return policies.

We due our best to accommodate customers on a case by case basis. Due to the details of your case we find that an accommodation is in order.

I apologize for any inconvenience that this may have caused and I hope to come to a fair and amicable resolution.

Thank you in advance for your time and patience,

Review: I ordered a fleur de lis box and it was damaged, and very poor quality. The exterior "leather" was cut in some spots and this item could not even serve as a regift because it would be embarrassing to give as a gift. IT WAS CLEARLY DAMAGED! I asked for a return address and the merchant said that the item was a clearance item and that no refund could be made. I would never order from this company again.Desired Settlement: No one should sell anything that is damaged or that has a -C quality. The box was listed at $65 and shipping was over $30, which this item would not cost $30 to ship. They are clearly a ripoff and I want a credit issued for the full amount. I will gladly return the item.

Business

Response:

Good Morning [redacted], Thank you for reaching out to us in regards to your order. I am sorry to hear that you were not pleased with the quality of the product and that it arrived damaged to you. We do offer hundreds of products and would hope that you would allow us to offer you a 20% discount on your next purchase with us so that we may make it up to you. In regards to your order, I have researched the issue and submitted a full refund back onto your [redacted] account. Please discard the product as you wish as we will not be requesting its return. I again apologize for any inconvenience this may have caused. Thank you in advance for your time and patience in this matter. [redacted]Sales & Operations Manager

Review: I made a purchase from a Canadian website called Canada Lighting Experts and checked on the light and made it over the phone and on line. The purchase was made on October,29,2014It was quoted in Canadian currency but 3 weeks or so later my [redacted] was charged in U.S. Funds. The website even changed their name on the bill to 1 Stoplighting? I never recieved a packing slip bill on the parcel which is very fishy? Also the electronic receipt has no mention at all of the funds being in U.S currency.I have knowingly ordered products from American venders in the past and they always state on the receipts that the currency is in U.S.D. Funds. There was no indication of this bogus vender being out of the United States and further more why are they allowed to change their company name from my receipt to a different name on my [redacted] statement? By law they should be required to send you a receipt in U.S funds when the order is outside of their country. I sure as heck would not have dealt with a U.S. Vender for a light if it would have been indicated. I would have made a complete different decision based on our currency exchange rate.This appears to be somewhat fraudulent the way 1 Stoplighting practices their business in Canada under a different name.Thanks, [redacted]Desired Settlement: I wish to pay for the light exactly the way they present them selves as a Canadian vender and not change their name to a different company name. They should be required by law to display themselves point blank as a U.S. Vender and indicate on their receipts the price in U.S.D.At least the consumer could make a more accurate decision and not be shocked by their credit card .

Business

Response:

Hi [redacted] -I am sorry to hear you had issues on our website. We do state on the website that prices are in USD, please see below:[redacted]Are your prices in Canadian or US dollars? All listed prices are in USD.

We are a US based eretailer who has mastered how to get US

lighting brands to Canadian consumers. We charge in USD because that

allows us to pass on the best overall price to you. Rather than increase

our costs by setting up complex banking systems to convert currency we

focus our time and money on how to get the best US lighting brands to

you faster and cheaper than anyone else. That is why we focus on one low

USD price that is the same price the US consumers pay and we provide

that price with no shipping charges and no additional fees for broker,

duties or other taxes.

Our payment processor will apply the appropriate currency

conversion at time of purchase. You may incur a small foreign

transaction fee. We are not responsible for any of these charges or

timing differences that your bank may charge you for any transaction,

refund or credit. If you have any questions about your exchange rate or

credit card fees please contact your credit card company or bank for

more detailsIn regards to pricing we have already provide 20% off the retail price. If you can provide a screen shot to [redacted] with a lower price in CAD then you paid with us we will match that price. Thanks [redacted]Customer Service Manager

Review: In February I ordered a number of lights for a new house project I was working on. Prior to ordering I contacted [redacted] light direct knowing I would need extensions for one of the lights due to the ceiling height. [redacted] was very helpful and provided the 2 part numbers for the extensions I required. When I ordered through 1StopLighting I again confirmed with them the 2 part numbers required and they confirmed they were correct. To make a long story short 3 times I received the wrong extensions, 6 months later all 1stop does is ignore me. The worst customer service in the world. I have escalated to 3 people in management and all they do is ignore your requests. I couldn't wait any longer and because I was being ignored I worked with my electrician to buy parts and resolve the issue. This cost me $300. 1StopLighting won't return any of my emails or phone calls to see about getting some sort of credit for the parts I had to buy to resolve the issue. I have paid for wrong parts they won't even credit me for,I can't believe they won't even communicate with you they just ignore you and hope you go away. Customer Service means NOTHING to them.Desired Settlement: I would like the amount I had to payout to make the light work so it wasn't an entire waste of money refunded or credited. I had to payout $150 for the parts $150 and another $150 for the electricians time.

Business

Response:

Good Afternoon,

Review: 1stoplighting continues to send me marketing emails even though I have unsubcribed numerous times.

I unsubscribed on 11/5/12 and 12/10/12. I also sent an email to their customer service on 11/22/12. I just sent another email to their customer service today, 11/28/13.Desired Settlement: I want my account and personal information permanently deleted from their customer database.

Business

Response:

Initial Business Response

At 1STOPLighting we pride ourselves in customer service and we take your concern very seriously. I am truly sorry that you receive our Holiday Promotion Email and I have removed you from all future email communication.

Please let us know if we can be of any further assistance to you.

Thank you in again for your time and patience.

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

Having been in the ecommerce business for the past 6 years, I can honestly say worst service I have experienced hands down. I ordered a light fixture on Oct 18th with delivery date of 11/2. That date came and went with zero updates. I then called on the 7th, and was advised expected to ship out on Nov 13th. I canceled my order. I then received an email saying the product had shipped anyway on the 13th. The order showed up on my doorstep, and shock of all shocks was not even the product as shown on he site. Light stain not dark as pictured. Called customer service and advised need to send back, and explained had been canceled. His response: I see we did get that, but the manufacturer did not get back to us and shipped it, so you need to pay to return and those instructions will take 2-3 days to get. It is also against card association rules to hold monies prior to shipment of goods, which they did for 3 weeks. In other words, they are using your money to then go out and hunt down products so in their best interests to delay shipment as long as they can, Filing a chargeback with my card company and calling the manufacturer direct. This operation is a sham. Avoid.

I was quoted one price on a lamp but was charged another. When I called back and spoke with a supervisor who told me that the billing system they have automatically adds a 1 cent charge extra on all credit card purchases and that she would reverse the 1 cent charge and refund me for the over charge.

I think this is much like an office-space scam where this company steals 1 cent on every order from all customers.. Over the years I wonder how many customers this organization ripped off and stole money from.

never will I buy from a thieving shady business as this....

I have just received my order from 1STOPlighting and found the experience of dealing with them excellent. My order WAS only a simple one, 2 outdoor wall lights, but they arrive on time, in good shape and the price was quite reasonable. My only concern was that their name on the CANADIAN site is Canadalightingexperts BUT their prices are in USD. It takes a few clicks to find where it actually tells you the USD clause.

Review: I placed an order online through 1 Stop Lighting on 8/30/14 for (9) outdoor Sea Gull Lighting lights ($315.78.) They were advertised as antique brushed nickel but had more of a pewter color which was not going to work for our home so we returned them. Return was shipped 9/5/14 via FedEx as the website instructed the item should be shipped back that way - tracking confirms it was received by 1 Stop Lighting 9/11/14. When I have gone online to check status of my return/refund it shows status as "Manufacturer is inspecting returned product." I sent an e-mail inquiring about status on 10/4/14 and got a generic reply back from customer service as follows:Dear [redacted], Thank you for contacting 1STOPlighting.com, weappreciate your interest. We wanted you to know we have received your request andwe will get back to you as soon as possible. Our goal is torespond within the next business day (Monday throughFriday), but some responses may take longer due to thecurrent high volume of customer inquiries. Thank you for visiting 1STOPlighting.com. We lookforward to working with you!I did not receive any further response from them following this so I sent another e-mail on 10/15/14 inquiring about the status again and got the same exact reply. I do not understand why it is taking more than 6 weeks to process a return/refund and also why I have not gotten any additional follow up after multiple status inquiries.Desired Settlement: I would like/expect a full refund.

Business

Response:

Good Afternoon [redacted],

I do apologize for the inconvience. I have issued a full refund of $315.78 back onto your Mastercard. I looked for any emails in regards to your order and unfortunately I was unable to locate any. It must have been a technical issue on our end. Again I truly apologize and you should see your refund post back to your credit card in the next48 hours.

Please contact me directly if you have any further issue or concerns.

Sales & Operations Manager

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: 1stoplighting promised a refund for three ceiling fans in March. Repeated emails since then have yielded no result.

On August 25, 2012 I ordered five ceiling fans (Litex E-UBW48WW4C1 model) from 1stoplighting.com via their Amazon seller account, for a new house under construction. The cost was $194.01 with no shipping charge, paid by credit card.

The electrician had asked for them to be on hand at that time, but it was several months later by the time he actually tried to install them. The two fans installed on flat ceilings worked OK. The three that were for sloped ceilings would not fit --- contrary to the Amazon/1stoplighting/Litex marketing description, which at that time said "sloped ceiling adaptable." (Note, the company still had not changed that statement as of May, 2013, months after I first complained.)

I do not blame Amazon. So far this is the fault of Litex, the manufacturer. But it began a saga the rest of which heavily involves 1stoplighting. The resulting chain of emails runs 15 pages, but the basics are:

1. When I called 1stoplighting with my electrician's statement that the fans would not install, they checked with Litex, and told me I had to order an adapter for each fan. (Their phone rep identified himself as [redacted] and in a follow-up email stated "You can use the slope Adaptor 45AD-W by Craftmade which is owned by Litex Industries.") I ordered three of these adapters on January 2, 2013 directly from 1stoplighting.com, order #XXXXXXX, at an additional cost of $57 including shipping.

2. The electrician then tried the adapters, and showed me that there was no way they would work with this design of fan. He concluded that the design precluded *any* adapter from working.

3. I called 1stoplighting again. They said they would check with the manufacturer again.

4. A series of emails (available on request) then became necessary, to prompt any kind of action. After about two months, this finally resulted in a March 12 email from 1stoplighting saying that Litex had issued an RMA number for return of the fans. I returned them promptly by Fedex Ground. On March 22 I emailed the four tracking numbers to 1stoplighting and requested a refund for the fans, the adapters, and the $59.79 shipping cost, since both the fans and the adapters were purchased based on misrepresentations.

5. I have still not received a refund, almost three months after the fans were returned. 1stoplighting has responded to a succession of emails by politely requesting (more than once) the exact same tracking numbers I had already provided.

6. I have been advised by my credit card company that the time limit for disputing a transaction is two statements. Amazon's time limit is similar. And nobody who values his or her time sues for recovery of a few hundred dollars. So I am trying the Revdex.com. The total refund I have requested is $310.80 ($194.01 for the fans + $57.00 for the adapters +$59.79 for the return shipping.) Thanks for whatever you can do. I will be glad to forward receipts and/or a transcript of the email chain on request.Desired Settlement: I believe a full refund of my costs is due, calculated above at $310.80. (Again, copies of receipts for the return shipping costs as well as the cost of goods are available on request.)

Business

Response:

Business' Initial Response

Good Afternoon [redacted],

Here at 1STOPLighting we take all customer inquires seriously and I am sincerely sorry that you were not completely satisfied with our services.

I apologize the the items that were purchased were not compatible and did not fit the application of your project. I have reviewed and assessed the correspondences of your orders. I know that we will come to a fair conclusion to your requests. I have submitted the details to you via email.

Thank you again for your patience and as the manager of the customer service team I know that we will only get better by learning from our customers.

Review: Purchased a lampshade (leatherette) through [redacted] with this company and when it arrived it wasn't what it was described as being. ([redacted]) It was more plastic than leatherette. I proceeded to return the item for a full refund. What I didn't expect was to pay $45.77 to have this item shipped back because of it's unusual size. Since I was supposed to get a full refund I thought the company would reimburse me for this. Sadly they did not. They did reimburse $9.99 (original shipping charge) plus the cost of the shade but nothing more. I contacted the company and asked for a full refund and they told me that I received a shipping refund per their policy. This is really not acceptable as now I am out $35.77 and have nothing to show for it! I thought ordering through [redacted] was a safe way to go but unfortunately I was wrong. If I had known that the company wouldn't reimburse me I would have kept the lampshade. Definitely was not worth it.Desired Settlement: I would like a refund of the cost of shipping the item back to the company.

Business

Response:

I do apologize about the shipping charges you occurred but our return policy is clearly laid out on this page on the [redacted] website: [redacted]

In which it states the following "The customer is responsible for return shipping fees." Regards,[redacted]

Consumer

Response:

I am rejecting this response because: I don't understand why it would only cost the company $9.99 to ship it to us but $45 for us to ship it back.

Review: I placed an order for a chandelier through this company on 2/29/16. The chandelier was $1900. I received a shipping confirmation on 3/2/16 with an anticipated delivery date of 3/11. On 3/11 I received a delivered to home status update but the product was not delivered. After checking the [redacted] status online the chandelier was delivered to Massachusetts even though my address was on the order. I've called the company several times requesting they ship a new product to me via express mail. I've been given the run-around. They are telling me they are trying to recover the product. I said I want a new chandelier because who knows if it's damaged after it was delivered to the wrong address. 1stoplighting keeps telling me they'll follow up and call or email with an update. It's now been over a week since this has happened and no progress has been made, or responses received from the company. This product was ordered 3 weeks ago!!Desired Settlement: I want confirmation of EXPRESS delivery of my order within 1 business day. If this does not happen I want a FULL refund.

Business

Response:

Good Afternoon [redacted],Thank you for reaching out to us. I have researched your complaint and it appears that you have been working with our customer service department to resolve the issue. At this time your delivery is scheduled for tomorrow 4/5/2016. Due to the inconvenience and delay of shipment I have issued a $100 concession for mis-shipment of the product. We appologize for the delay and thank you for your patience, [redacted] Manager