Sign in

2-10 Home Buyers Warranty

Sharing is caring! Have something to share about 2-10 Home Buyers Warranty? Use RevDex to write a review
Reviews Warranty Plans, Home Warranty Plans 2-10 Home Buyers Warranty

2-10 Home Buyers Warranty Reviews (1673)

Complaint: [redacted] I am rejecting this response because:2-is nit responding to me,On Friday, June 30, 2017, [redacted] wrote:Hi [redacted] ,Representative [redacted] left me a message on Wednesday evening (6/28) regarding our refrigerator She stares the refrigerator was not in good working and safe condition at the time of warranty inceptionThat freon could not have leaked out in daysI have called back and left a message for a call back on Thursday morning, I have yet to hear back.I have no idea how long it takes for Freon to leak outI can however share the refrigerator was cold when the warranty went into effectIf it was not I would not have taken so much time securing the warranty with youIf you recall we began discussing on 6/We finalized on the 12th, making the effective date in 6/We even joked about making it effective the next day since we had no issues .Please have someone follow up with me today as I still do not have a working refrigeratorThank you, [redacted] [redacted]

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by [redacted] We have located [redacted] ’s Limited Home service Agreement (“Agreement”) that went into July 22, and applicable claimThank you for the opportunity to review and respond Our records indicate on August 1, 2016, [redacted] reported the air conditioner the services the first floor is not blowing cold airIndependent service contractor, [redacted] was dispatched to the home and reported the system was empty of refrigerant, he added lbFreon for leak test and located a massive hole in the condensing coil and multiple small leaks in the evaporator coilIn the contractor’s professional opinion, these failures did not occur in the short time the service agreement has been activeThese types of failures take a long time to developThe unit was not in working condition at the start of the service agreementThe claim was denied based on these factsThese holes have been there prior to the July 22, effective dayPer the Terms & Conditions; “are in place and in good and safe working order at the beginning of the Service AgreementCoverage will apply to an existing defect or mechanical failure provided the defect or mechanical failure could not have been detected by a visual inspection and a simple mechanical test.” [redacted] disputed the denial, she sent in the home inspectionThe home inspection was vague but did state that there was a degree drop in temperatureIt was decided to overturn the denialShe has been working directly with a representative in this department HBRWC would like to apologize for any inconvenience [redacted] may have experienced We value her business and we look forward to serving her future warranty needs Sincerely, Office of the PresidentHome Buyers Resale Warranty Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the check per the agreement with 2-and appreciate the Revdex.coms quick folland closure Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The process was followed after the information was followed and reimbursement was not followed. 2-10 requested receipts and paperwork and said to provide when available. They also spoke directly to the contractor. Not once did they say they would not reimburse for anything or that we were not following process correctly. Sincerely, [redacted]

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by [redacted] We have located [redacted] ’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond Our records indicate on August 7, 2017, [redacted] reported her filtration system is not working in the poolWe do regret that on occasion, HBRWC will not have an approved network contractor to service an area in a particular tradeWe do apologize for this inconvenienceWhen this occurs, we do request that the customer locate their own contractorWe do have this right as explained in the Agreement under the Terms & Conditions, A-1; “No claim forms are used, but we must pre-authorize service by an independent service contractorIf a service contractor is not available in your area, we will ask that you call your preferred service contractor and request that they evaluate your problem, but they must call us for authorization prior to performing serviceYour service contractor must be licensed and insuredAfter authorization has been provided, you must send the acceptable proof of your actual itemized costs to 2-HBW before any reimbursement amount will be paid.” Sincerely, Office of the President Home Buyers Resale Warranty Corporation

Initial Business Response / [redacted] (1000, 5, 2015/12/24) */ The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the inquiry submitted under case XXXXXXXX by [redacted] We have located [redacted] 's Limited Home Service Agreement ("Agreement"), effective June 1, and applicable claimThank you for the opportunity to review and respond We sincerely apologize for any frustration or inconvenience that [redacted] may have experienced during the claim handling processOur records indicate on November 30, 2015, Ms [redacted] contacted HBRWC and reported her dishwasher would not turn on and sparkingThe independent service contractor, [redacted] was dispatched to the property to evaluate the claim further On December 8, 2015, the technician found the power supply had a loose wireThe only repair needed was to repair the loose wireOur records do not make any mention of the technician placing blame on the independent service contactor, [redacted] was dispatched out to the home for a dishwasher claim on June 11, 2015, where Ms [redacted] reported the dishwasher was leakingTheir findings were a door gasket was faulty and float switch is shutting offThere was a month difference between the claimsIf there would have been an electrical issue, it certainly would have occurred soon after the first repairUnder the Agreement page 3: Who pays what? "You are obligated to pay the service fee or the actual cost to repair and/or replace, whichever is less, for each separate service call." As a gesture of compromise, and not an admission of fault or liability, HBRWC has reimbursed Ms [redacted] her $service feeShe should receive the check within to business days HBRWC would again like to apologize for any inconvenience Name may have experiencedWe would like to thank Ms [redacted] for bringing her concerns to our attention as we do take these matters seriouslyWe look forward to serving her future warranty needs Sincerely [redacted] Office of the President Home Buyers Resale Warranty Corporation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have only lived in the house since JuneAfter [redacted] fixed the float (they had to pull out the dishwasher to do so), I noticed that the breaker would trip 90% of the time when using the dishwasherI didn't put it togetherThe technician at [redacted] wrote on my invoice that the problem was because Universal cut a wire when pushing the dishwasher back into place, as well they did not put electrical taps on loose wires nor put them back in the junction boxSince [redacted] fixed it, the breaker no longer tripsHowever, it now appears to be leaking from the right sideI'm waiting to confirm this after a few uses I greatly appreciate Home Buyers' reimbursing me the $to meI have not yet received it but hope to receive it soonThank you again

RevDex.com: I received your email reference receiving my complaint and being my contact person, thank you. As "providence" would have it, I just received a phone-call from 2-10 HBW from a supervisor named "***". She advised that she is looking into my complaint and assures me that... it will be resolved within the next few days. At this point, I am willing to wait to see if 2-10 HBW can/will resolve my issue so if it's appropriate no further action needs to be taken at this time awaiting their resolution. Again, thanks for reaching out to me and have a great day! Sincerely, [redacted]

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by [redacted] We have located [redacted] ’s Limited Home service Agreement (“Agreement”) and applicable air conditioning claim that was placed June 5, Thank you for the opportunity to review and respond Our records indicate on June 5, 2016, [redacted] reported a leaking pipe within the drywall and about to burstThe air handler is in the atticIndependent service contractor, Blizzard H&A was dispatched to the home and reported “on line” they added lbsof Freon and cleared the line [redacted] was still having issues with the leakingBlizzard could not come back out in a timely manner, therefore she used her own out of network contractorHer contactor was able to find the problem and he did complete repairsEven though the agreement specifically states that the Service performed without prior authorization will not be paidWe are understanding of [redacted] ’s situationA representative of this department contacted [redacted] and offered to reimburse her the amount she paid out of pocket to her contractor [redacted] accepted our offer HBRWC would like to apologize for any inconvenience [redacted] may have experienced We thank [redacted] for bringing this matter to our attention and we look forward to serving her future warranty needsWe respectfully request the Revdex.com to close this matter as this claim was resolved satisfactory with both parties Sincerely, Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by Mr***We have located Mr***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond Our records indicate that there were several contractors out to the homeAn independent contractor stating shoddy workmanship on anotherIt was decided to have the independent contractor, [redacted] to replace the system due to the multiple issues [redacted] reported the system was a ton systemMr [redacted] advised this was a ton systemThe equipment was reordered for a ton [redacted] made the mistake of installing the ton condensing unit in place of Mr***s ton condensing unit (systems in the home)This was confirmed by dispatching the independent contractor PolarPolar has been approved to make all the necessary corrections due to the mistake of ***This claim has been sent to our contractor relations department to investigate and address ***Mr [redacted] has been working with a manager and has his direct contact informationWe ask Mr [redacted] to work with the manager if there are any further issues HBRWC would like to apologize for the inconvenience and delay Mr [redacted] has experiencedWe value his business and we look forward to serving his future warranty needs Sincerely, Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by [redacted] ***We have located [redacted] ***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and respond Our records indicate on May 10, 2017, [redacted] reported the water control knobs in the master shower give electrical shocksAn electrician went to the home, checked out the electrical and determined it was a water heater issueThe independent plumbing contractor, [redacted] was dispatched and reported the electrical shock is due to calcium and sediment buildup over the yearsIt is occurring due to a chemical reaction with the copper pipe and sediment along with the elementsThe water heater has not failed, it still produces sufficient hot waterHBRWC would cover any loss from sediment with water heaters when there is a loss of hot water, however this is not the casePer the Agreement under Plumbing Exclusions; “EXCLUDED: any loss arising out of a condition of mineral or chemical deposits (except water heaters),” This is certainly an uncommon situationThis was further reviewed by our in-house electrician and plumberOur electrician believes it is due to some sort of electrolysis that could be coming from the water heaterOur plumber believes something is not grounded or possible a live wire touching the plumbing lineEven though there is no loss of hot water, as a gesture of goodwill, we will move forward with replacing the water heaterA representative of this department called the Merlin residence and received a voice mailA message was left that we are moving forward with the replacement of the water heater and some out of pocket costs that the Agreement is not responsible for We do apologize for any frustration or inconvenience that [redacted] may have experienced during the claims handling process We value his business and we look forward to serving his future warranty needs Sincerely, Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case [redacted] by Mr [redacted] We have located Mr [redacted] ’s Limited Home service Agreement (“Agreement”)Thank you for the opportunity to review and respond Our records indicate on March 15, 2107, Mr [redacted] reported since March 8, his furnace has not been heatingThe independent contractor, [redacted] was dispatched and reported the heat exchanger has cracks and producing carbon monoxideThe cracks were visible as well as a carbon monoxide detector was usedThere was also evidence of prior flame roll outThe contractor found of the chambers had cracksThe second chamber had a inch long crack, the third chamber, a inch crack and the fourth chamber had a inch crack The Agreement’s original effective date was February and the failure was noticed March The cracks with evidence of flame roll out could not have occurred within the days that the Agreement had been in effectThe claim was denied due to multiple lengthy cracks with evidence of flame roll outMr [redacted] was advised that his furnace claim was not eligible for coverage per the Terms & Conditions; “We provide service for covered systems and/or appliances: are in place and in good and safe working order at the beginning of the Service Agreement.” Mr [redacted] disputed the denial and advised he has information showing the furnace was in good working orderHe sent in his home inspection which showed the furnace was working fineMr [redacted] also advised he has been in the home since February The representative called the agent to verify thisA copy of the HUD information was received which verified the effective date of closing was February The effective date of the Agreement was changed to February and the claim was overturnedThe contractor was authorized to replace the furnace and the furnace has been ordered HBRWC would like to apologize for the error of the effective dateAt this time we do not know if the information was sent over to our agent services department like this or if this was an internal errorWe value Mr [redacted] ’s business and we look forward to serving his future warranty needs Sincerely, Office of the President Home Buyers Resale Warranty Corporation

Initial Business Response /* (1000, 13, 2015/07/24) */
July 24,
Re: *** Case #: XXXXXXXX
Consumer: ***
Business: ***
*** File No.: ***
We are committed to providing superior home warranty protection and customer service, and we are always
willing to assist the consumer to address any and all warrantable repairsHowever, there are certain requirements that must be met, and we are obligated to be bound by them pursuant to the warranty documents that were issued in connection with the consumer's home
*** ("***) is the administrator of the *** ProgramHowever, the warranty itself is the builder's warranty, and the builder is primarily responsible for making warranted repairsAs the program administrator, *** handles the intake of service requests or complaints from the consumer and works with the builder and the consumer to administer the warranty terms and to coordinate warranted repairsThis process sometimes involves coordination with subcontractors and others, who may actually be responsible for completing the repair work
In this case, *** opened a file in April and began assisting the consumer and the builder to address repairs to the consumer's homeThere were several items for the builder to address, and the builder proceed to repair most of the items on the listAccording to our file notes, on June 22, 2015, the consumer advised *** that everything had been fixed with the exception of water damage to one area of the ceiling
This last item remains unresolved, but *** will continue to work with the consumer and the builder to resolve this issue pursuant to the terms of the warranty

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by Mr***We have located Mr***’s Limited Home service Agreement (“Agreement”) that went into effect December 28, and applicable claim
Thank you for the opportunity to review and respond
Our records indicate on December 28, 2016, a refrigerator claim was submitted online as “Making noises, Fridge has been flashing error code since we purchased the house in NovemberWe have tried to clean and fix to no avail.” The independent contractor *** ** *** was sent and accepted the dispatchOn January 3, 2017, the contractor reported online that they have left voice messages on all numbers with no return call as of today
We regret that we cannot waive the service feeThe service fee is paid directly to the independent contractor for their diagnostic time and trip out to the homeThe service fee is for the independent contractor and is not transferred to HBRWCWe regret we cannot be of further assistance in this regardWe encourage Mr*** to contact *** ** *** at *** to schedule an appointment
Sincerely,
Office of the President
Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“2-HBW”) is in receipt of the inquiry submitted under case *** by *** ***We have located *** ***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and
respond
Our records indicate, originally on February 10, 2017, *** *** reported she is not getting any hot water from her tankless water heaterThe independent contractor, *** *** *** was dispatchedOn March 9, 2017, *** *** called for status and the representative called *** ***The manager reported the part was ordered to be delivered at the customers addressThe representative confirmed with *** *** the part had not been receivedOn March 22, 2017, *** *** reported the water heater is workingThe representative refunded her service fee due to the delay*** *** put a complaint into contractor relations on *** *** because they ordered the wrong part, they sent the part to the wrong address, they did not tell the truth about phone issues to the customer and took over a month to get the job done
Then on August 9, 2017, we were notified that *** ***’s water heater was, again no longer providing hot water*** *** was sent back to the residence and reported the customer is not getting hot water to the kitchen, goes in and outThe contractor advised they no longer work on *** and request we dispatch this to another contractorAt this time, there were no other contractors to service in a timely manner and the representative offered *** *** to locate their own contractor*** ***’s contractor reported the gas valve is not opening and a leak on the manifold of the heat exchanger. The contractors cost was extreme, even in the retail market*** *** claim was sent to our contractor relations departmentThey were able to locate the independent contractor, *** *** who could service*** *** reported the burner assembly has failed and the part was ordered*** *** reported that the burner assembly was installed and the water heater is operating properlyA representative in the escalations division called and received *** ***’s voice mail, she left a message to confirm the water heater is operational
We apologize to *** ***, if she did not receive the quality service that is expected from her warranty company2-HBW is committed to providing superior home warranty protection and customer serviceWe value her business and we look forward to serving her future warranty needs
Sincerely,
Office of the President
Home Buyers Resale Warranty Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Finally have the microwave installed !Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the rebuttal submitted by *** ***Thank you for the opportunity to review further A representative of this department contacted *** *** to clear up any miscommunicationWhen *** *** used his own contractorHis contactor found no large holes in the systemThe technician used leak seal and filled the system with FreonAdding a leak seal to a system is a technique that many contractors use to repair a leak permanently (not temporarily)This is a proper acceptable repair*** *** was offered the amount we would have paid an in network contractor*** *** has accepted our offer Sincerely, Office of the President Home Buyers Resale Warranty Corporation

Initial Business Response /* (1000, 5, 2015/07/11) */
The Office of the President at *** (***") is in receipt of the inquiry submitted under Case XXXXXXXX by *** ***We have located the Limited Home Service Agreement ("Agreement") for the property at **
*** *** and applicable claimThank you for the opportunity to review and respond
We sincerely apologize for the delay that *** *** experienced due to the service contractor not returning calls to schedule the completion of repairs*** strives to provide fast, reliable service and anything less is unacceptableWe will have this matter reviewed and addressed with the service contractor internally
Our records indicate that the repairs were completed on June 18, when the contractor returned to the homeWe did have the initial contractor make these repairsWhen a second contractor is dispatched, this starts the claim handling process over since that second contractor must perform their own independent diagnostics and report their findings prior to making repairsSometimes it is quicker to have a second contractor dispatchedHowever, oftentimes this causes a further delay, as *** *** was advised when speaking with our customer service departmentWe do acknowledge the repairs should have been completed sooner and apologize again that this did not occurWe thank *** *** for bringing this to our attention so we may evaluate the matter further, and we look forward to serving his future warranty needs
Sincerely,
*** ***
Office of the President
***
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 4, 2015/08/06) */
The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the inquiry submitted under case XXXXXXXX by *** ***We have located *** ***'s Limited Home Service Agreement ("Agreement") and
applicable claimThank you for the opportunity to review and respond
We apologize for any frustration or inconvenience that *** *** may have experienced during the claims handling processHBRWC strives to provide fast, reliable service and anything less is unacceptableWe would like to thank *** *** for bringing her concerns regarding the customer service she reviewed to our attention, so we may have these evaluated and addressed internally
Our records indicate that after reviewing and determining coverage would be offered, HBRWC authorized for the independent service contractor replace the outdoor condensing unitThese repairs have been completed at this timeWe would like to apologize once more for any inconvenienceWe look forward to serving *** ***'s future warranty needs
Sincerely,
*** ***
Office of the President
Home Buyers Resale Warranty Corporation
Initial Consumer Rebuttal /* (2000, 6, 2015/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My claim was eventually settled, however, I do not think that this company deals in a just manorI would not recommend this Home Warranty Company

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by *** ***We have located *** ***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review
and respond
Our records indicate on July 12, 2016, *** *** reported her air conditioner will not turn on
Independent service contractor, *** was dispatched and reported that the customer needed an electrician*** *** was dispatched and reported “as soon as the technician plugged in the fuse block at the a/c it trips right away clear from the breaker to the unit, so this is clearly not an electric problem it is indeed an HVAC claim.” Independent contractor *** * *** was dispatched but there were internal issues with the contractorIndependent Contractor *** *** was dispatched and reported the compressor has shorted to ground and he can complete the work on August 10, A call was placed to *** *** and the work has been complete
The cleaning of the equipment is not eligible for coverage per the Terms & Agreement B-“We are not responsible for the repair of any cosmetic defects, smells, noises or for the cost of cleaning any parts or equipment.” In addition, B-“You are responsible for cleaning and/or maintaining as specified by the equipment manufacturer.” However this is not a requirement but a recommendation from the contractorWe would not hold up a claim for this
HBRWC apologizes to *** *** for the experience she has had concerning her customer service and contractor experienceWe strive to provide fast, friendly and reliable service, leaving a positive experience to all our customers*** ***’s concerns enables us to make corrections and continue to improve our service
Sincerely,
Office of the PresidentHome Buyers Resale Warranty Corporation

Check fields!

Write a review of 2-10 Home Buyers Warranty

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

2-10 Home Buyers Warranty Rating

Overall satisfaction rating

Address: 13900 E Harvard Ave, Aurora, Colorado, United States, 80014-2324

Phone:

Show more...

Fax:

+1 (303) 368-0529

Web:

This website was reported to be associated with 2-10 Home Buyers Warranty.

This website was reported to be associated with 2-10 Home Buyers Warranty.


E-mails:

Sign in to see

Add contact information for 2-10 Home Buyers Warranty

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated