2-10 Home Buyers Warranty

The fact that my daughter has a medical condition and my policy states that will be treated as an emergency within hours was not addressedI would like to know that for future customers they have a way following up on those files, or at least address why mine was not. It is now Sept 15th and we ware still without an air conditionerI feel like the terms of the policy were not met We have been weeks without an air-conditioner Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by *** ***We have located *** ***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review
and respond Our records indicate on June 20, 2016, *** *** reported his air conditioner is not blowing cold airIndependent service contractor, Comfort Central was dispatched to the home and reported “on line” a faulty variable speed blower motorThe air handler will mandated replacement due to it is improperly installedThere is a lack of access (in the attic) and the cabinet of the air handler is heavily rustedDue to the heavy rust, if it is moved, it might fall apartIt was determined that we would replace the air handlerThis is the state of Florida where AHRI appliesThis means that since there is no failure to the condensing unit it is not eligible for coverage but must be replaced due to the AHRI regulationThis would be *** ***’s cost*** *** accepted the non-covered chargesHBRWC coordinated with the contractor to match brandThe air handler was orderedThe contractor has reported “on line" that the work is complete HBRWC apologizes to *** *** for the experience he has had concerning the delay with his claimWhen there is a heat wave throughout the United States, this can create higher than wait and call back times in the call centerWe strive to provide fast, friendly and reliable service, leaving a positive experience to all our customersHis concerns enables us to make corrections and continue to improve our service Sincerely, Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case by *** ***We have located *** ***’s Limited Home service Agreement (“Agreement”) that became effective November 3, and applicable water heater
claimThank you for the opportunity to review and respondWe sincerely apologize for any frustration or inconvenience that *** *** may have experienced due to the delay of her water heater claimOur records indicate on May 2, 2016, *** *** reported the water heater is not producing hot waterIndependent service contractor, 1st Choice Plumbing was dispatched to the home and called in their findings on the same dayThey reported the pilot assembly is not staying lit and needs to be replacedThe contractor was authorized to replace the gas valve and the part was ordered on May 2, The contractor received the pilot assembly on May 10, 1st Choice Plumbing reported they installed the part on May 10, If *** *** would please reference her Agreement in section B-of the Terms & Conditions, “We are not liable for failure to provide timely service due to conditions beyond our control; including but not limited to, delays in obtaining parts, equipment, weather delays or labor difficulties.” In regards to shipping options, many times we are not able to expedite parts through suppliers, however, parts through our suppliers are usually received within to business days if the part is not on backorderWe do empathize how frustrating it can be without hot water and hope *** *** understands that there are some things that are out of our controlWhen a minor part on any equipment has failed such as on this water heaterThe part would be replaced and not the water heaterWe again apologize to *** *** concerning her negative experience she may have had concerning our customer serviceWe strive to provide fast, friendly and reliable service, leaving a positive experience to all our customersHer feedback allows our company to serve our customers betterWe will have her concerns reviewed and addressed internally so we may make corrections and continue to improve our serviceIf *** *** would like to cancel her Agreement with HBRWC, she may send a written request to [email protected] prorated refund will be processed to *** *** that is less the time the Agreement has been in effect in accordance with Section F-of her Agreement, which states: "If this Agreement is canceled a pro rata refund of the purchase price of this Agreement for the unexpired term will be refunded to the party purchasing the Agreement." We regret that we cannot be of further assistance in this regardHBRWC has fulfilled their obligations as specified in the terms and conditions of the Service Agreement. We appreciate *** *** for bringing this to our attention as we do take these matters seriouslyWe respectfully request the Revdex.com consider this matter closedSincerely, Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“2-HBW”) is in receipt of the inquiry submitted under case *** by Mr***We have located Mr***’s Limited Home service Agreement (“Agreement”)Thank you for the opportunity to review and respond
Our
records indicate on February 20, 2018, Mr*** requested to have a spring Pre-season scheduled HVAC tune-upThe representative advised his current Agreement does not carry the coverageHis renewal Agreement is not effective until April, 4, where Mrdid purchase the coveragePer the Agreement under Optional Coverage, If Purchased:
PRE-SEASON HVAC TUNE-UP:
An A/C pre-season tuon one unit will be performed between February and March,
and a heating system pre-season tuon one unit will be performed between
October and November
Pre-Season tune ups are not offered in April when Mr***’s renewal Agreement with tucoverage, goes into effectSince his present Agreement does not have the coverage, we regret that we cannot be of further assistance in this regardWe do apologize for any frustration or inconvenience that Mr*** may have experienced
Sincerely,
Office of the PresidentHome Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by *** ***We have located *** ***’s Limited Home service Agreement (“Agreement”) and applicable refrigerator claimThank you for the
opportunity to review and respond We sincerely apologize for any frustration or inconvenience that *** *** may have experienced during the claim handling processOur records indicate on May 27, 2016, *** *** reported on line, that her air conditioner was not reaching the desired temperatureIndependent service contractor, Myers Comfort Specialists was sent the dispatchHowever, due to the heat wave, all of the contractors that HBRWC utilizes were booked a couple of days outWhen there is a large heat wave such as this, this can create high call volume in our office On May 28, 2016, *** *** reported that she had already made payment for her air conditioner unit and it is still was not workingShe did not want to wait for our in network contractor and decided to use her ownIf *** *** would please refer to her contract on work that had already been completed without out approval under the Terms & Conditions; C-“We will not pay for any services performed without our prior authorization.” The process of using an out of network contractor was explained to herIt was also explained that an out of network contractor is usually significantly more than using a contractor from our networkWe have yet to receive any information or diagnostics concerning her out of network contractorA represented of this department had called and left *** *** a voice message and also a reminder email was sent to her HBRWC would again like to apologize for any inconvenience *** *** may have experienced due to the heat wave. We thank her for bringing this matter to our attention and we look forward to serving his future warranty needs Sincerely, Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“2-HBW”) is in receipt of the inquiry submitted under case *** by Mr***We have located Mr***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and
respond
If Mr*** would please reference the Agreement, at the beginning of the Terms & Conditions; “We provide service for covered systems and/or appliances: that do not perform their primary function due to wear and tear” Lighting in a refrigerator is not a primary function of the refrigerator
We regret that we cannot be of further assistance in this regard2-HBW has fulfilled their obligations as specified in the terms and conditions of the Service Agreement
Sincerely,
Office of the PresidentHome Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by Dr*** ***We have located Dr*** ***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to
review and respond
Our records indicate there was a dryer claim and a refrigerator claimThe work was completed on bothUnder Who pays what? “2-HBW will pay or reimburse you for costs that have been pre-authorized for a covered repairService performed without pre-authorization will not be paid.” However, Dr*** *** did everything she could to follow the rulesThe dryer claim was reimbursed less her service feeWe are presently waiting for a clear invoice from Dr*** *** on the refrigerator claimThe one that we received is not legibleShe understands and she is sending in a clear invoiceA call was also placed with her contractor to expedite this claim but he has not yet returned our call
HBRWC apologizes to Dr*** *** for the experience she has had concerning her hold timeWhen there is a heat wave throughout the United States, this can create higher than wait time in the call centerWe strive to provide fast, friendly and reliable service, leaving a positive experience to all our customersHer concerns enables us to make corrections and continue to improve our service. We value her business and we look forward to serving her future warranty needs
Sincerely,
Office of the PresidentHome Buyers Resale Warranty Corporation

Complaint: ***
I am rejecting this response because:The apology is accepted, but they have not reimburse the expenses for this issue.Although the refrigerator was finally fixed after almost monthsGroceries that we have to throw away because of the failure of the refrigeratorNotice that the refrigerator stops working Sunday 16th with all our groceries for the weekWe have to get ice boxes and also buy an extra one. Of course, lots of ice and travels to the convenience store for this purpose.Besides, the economic leisure that they cause, because the no on time fixture, and no offer at this time to repair the economic leisure, because of their negligenceI am interest to know if the 2-rank at Revdex.com is going to be affected
Sincerely,
*** ***

Final Consumer Response /* (2000, 6, 2015/12/16) */
As of 12/9/15, the washer has been delivered
This case has been resolved and can be closed

Complaint: ***
I am rejecting this response because: As 2-10HBW stated the maximum coverage cost for any repair/replacement cost for my pool system is $within a service contract periodThat said, 2-10HBW should be reimbursing me the maximum cost of $due to the fact that my claim was for the repair/replacement of my pool heater and not my pool motorIt is not my fault that the contractor they hired took it amongst himself to replace equipment that was not broken nor did my claim include. Secondly, to be clear, all of the contractors that are utilized by 2-10HBW are independently owned, operated, licensed and insured, therefore, since *** *** *** *** was contractor by 2-10HBW, anything that they do is a representation of 2-10HBW as well as *** *** *** *** because 2-10HBW is the company that authorized the repairs/replacement as well as paid *** *** *** *** to make those repairs/replacementTherefore, if *** *** *** *** cost 2-10HBW $by making unethical repairs/replacements to pad their own company's pockets, then as 2-10HBW stated, *** *** *** *** is licensed and insured; and therefore, 2-10HBW should be going after *** *** *** ***s to recoup that unethical payment instead of making their customer (me) suffer the consequences of both 2-HBW discussions and their contractors actionsIt seems to me that this is clearly bad business on both 2-10HBW part as well as *** *** *** ***s; and in the end, the little person who pays there monthly premium on time every month is the person who has to sufferIf 2-10HBW really cared about their customers or customer service they would do right by their customers and go after the companies who are at fault for their money/profit lost like *** *** *** ***s instead of going after their customers who are the victims of the circumstances; and they would screen their contractors more effectively to weed out the unethical scam artist that is only there to make a quick buck! Lastly, 2-10HBW might think that they are not liable for incidental, indirect, special, punitive or consequential damages or for bodily/personal injury or property damage; however, last time I check, paying someone to complete a job is considered entering into a contract and therefore makes both parties liable for whatever transpires during and after that job!
Sincerely,
*** ***

The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the rebuttal submitted by *** ***. Thank you for the opportunity to review further
Concerning the $in additional coverageWe would refer *** *** to our previous response in which we indicated there are no options you can purchase that would exempt the preexisting conditionThis is additional coverage only if the a/c system is eligibleThe system was denied based on a pre-existing condition and not eligible
When there are multiple leaks found, this does not occur in two daysLarge leaks take even longer to formWe regret that air conditioner is not eligible for coverageThe rebuttal provides no additional information to overturn our decisionWe respectfully request the Revdex.com to consider this matter closed
Sincerely,
Office of the PresidentHome Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by *** ***We have located *** ***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review
and respond
Our records indicate on August 18, 2016, *** *** reported her air conditioner was not blowing cold airDue to the extreme heat wave, there were no in network contractors that could service in a timely manner*** *** contacted her own contractor that had completed the work without prior approvalPer the agreement on page under Who Pays what? “2-HBW will pay
or reimburse you for costs that have been authorized for a covered repairService performed
without prior authorization will not be paid.” We are understanding of *** ***’s situation and we have settled with herA confirmation phone call was placed to her, but there was no answer
HBRWC apologizes to *** *** for the experience she has had concerning with the customer service department and HBRWC not being able to locate a contractor in a timely mannerWhen there is a heat wave throughout the United States, the independent service contractors experience an unusually high volume of dispatches and are not able to provide same-day or next-day serviceWe strive to provide fast, friendly and reliable service, leaving a positive experience to all our customersHer concerns enables us to make corrections and continue to improve our service
Sincerely,
Office of the PresidentHome Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the rebuttal submitted by *** ***. Thank you for the opportunity to review furtherWe respectfully disagree with *** ***, when he stated HBRWC ”will also be able to deny coverage of any component or appliance that has been in use for any period of time.” We would refer *** *** to our previous response in which we indicated why the leak on the refrigerator was not eligible for coverageIn the contractor’s professional opinion, this leak had been going on for some time before the Agreement went into effectThis has nothing to do with a component or appliance that has been in use for any period of timeThis was an ongoing issue and not a new issue to the refrigeratorIf an eligible component or appliance is in good working condition when the Agreement goes into effect, then it fails after the Agreement has gone into effect, the component or appliance is eligible for coverage*** *** mentioned that there was no leak at the time the warranty went into effectThat there was a home inspection done which shows the appliances were found to be in good working orderA representative of this department called *** *** and a voice mail was receivedA message was left with an email address to forward the home inspection for possible reconsideration of the refrigeratorThe inspection was received and it showed the refrigerator was in acceptable conditionThe representative and *** *** agreed that this was a pre-existing undetectable issueYou would not expect an inspector to pull a refrigerator for further inspection if the unit is running satisfactoryThere was a refrigerator priced out for buyout purposes and *** *** accepted the offerWe respectfully request the Revdex.com to close this matter as this claim was resolved satisfactory with both parties. We again thank him for bringing these matters to our attention as we do take them very seriouslyWe value his business and look forward to servicing his future warranty needsSincerely, Office of the President Home Buyers Resale Warranty Corporation

Complaint: ***
I am rejecting this response because: There is always going to be a way for the warranty company to try and wiggle out of covering a glass cook top When the *** repair person was out, he actually called to verify that it would be covered to try to prevent having to pay a $deductible if it was ultimately going to be rejected At that time, 2-did confirm that it was covered and that it would either be repaired or replaced *** was unable to find a replacement part for the cook top, and my guess is 2-could not find one either Faced with the prospect of having to completely replace the cook top, a week later they requested pictures I knew immediately they were going to deny the claim I talked with a 2-customer service rep and he tried to assure me that it was just standard procedure, but I told him I knew it would be rejected, and low and behold, the next morning it was. 2-10, and all home warranty companies for that matter, should not include coverage for glass cook tops in the warranty if they are able to subjectively deny the claim I absolutely did not drop anything on the cook top I paid additional money for this coverage, and I expect the warranty to be honored.Anything less than a repair, replacement, or money paid to allow me to purchase a replacement on my own is unacceptable
Sincerely,
*** ***

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case by *** ***We have located *** *** Limited Home service Agreement (“Agreement”) and applicable Refrigerator claimThank you for the
opportunity to review and respondWe sincerely apologize for any frustration or inconvenience that *** *** may have experienced during the claim handling processOur records indicate on January 4, 2016, *** *** reported the refrigerator was not making iceAt the time of the requested service, all of our in-network service contractors were booked and would not be able to service in a timely manner*** *** understood and located Sears to service his refrigeratorSears found the control board and ice maker motor had shorted and not communicatingSears was approved to repair the ice makerSince Sears is out of our network, *** *** paid Sears up front and he was reimbursed by HBRWCOn March 12, 2016, *** *** reported that he is still having issues with the ice makerSears had been out numerous times attempted to fix it without success*** *** mentions in his complaint that Sears was scheduled to remove the parts and offered to refund the money from the previous repair since the repair did not workHBRWC was not aware of all this since *** *** had contracted with Sears directly and not through HBRWCIndependent contractor Friday Appliance Service went to the home and reported the ice maker does not work properly and is not repairableSince Sears had attempted to repair the ice maker and Friday’s state the ice maker was non repairableOn April 1, 2016, a comparable replacement refrigerator or a refrigerator buyout was offered to *** *** *** has accepted the buyout amountTo address *** *** concern that his claim was erroneously deniedWe acknowledge a representative did make a mistake, this error was caught within hours and *** *** was updated that the replacement or the replacement buyout was still validHBRWC would again like to apologize for any inconvenience *** *** may have experienced. We strive to provide fast, friendly and reliable service, leaving a positive experience to all our customersWe have addressed his customer service concerns internallyThis enables us to make corrections and continue to improve our customer’s experienceWe thank him for bringing his concerns to our attention as we do take these maters seriouslyWe look forward to serving his future warranty needs Sincerely Office of the President Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by Mr***We have located *** ***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and
respond
Our records indicate on August 9, 2016, Mr*** reported on our online portal that there is leaking water, leaking valve, lower half of the cleaning system valve body has perimeter crackIndependent service contractor, *** *** was dispatched to the home and reported “the housing for pop up actuator is cracked, is shooting water everywhere an actuator is considered cleaning equipment.” The claim was denied due to cleaning equipment is not eligible for coverage pursuant to the Agreement on page under FRESHWATER SWIMMING POOL/SPA EQUIPMENT: EXCLUDED: “cleaning equipment”A supervisor has called Mr*** to discuss this matter furtherA voice mail was receivedA voice message was left with the supervisors direct contact number
HBRWC would like to apologize for any inconvenience *** *** may have experienced. We value his business and we look forward to serving his future warranty needs
Sincerely,
Office of the President
Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by Mrs***We have located Mrs***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and
respond
Our records indicate that Mrs*** heat pump system was replaced inside and out with equipment by CarrierI would also like to mention, Mrs***’s old heat pump system was a seer R-refrigerant systemHBRWC upgraded her to a Seer system using the latest 410a refrigerantThe contractor has reported online that the installation is complete
HBRWC would like to apologize for any inconvenience Mrs*** may have experienced. We value her business and we look forward to serving her future warranty needs
Sincerely,
Office of the President
Home Buyers Resale Warranty Corporation

Initial Business Response /* (1000, 5, 2015/10/08) */
The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the inquiry submitted under Case XXXXXXXX by *** ***We have located Mr***'s Limited Home Service Agreement ("Agreement") and
applicable claimThank you for the opportunity to review and respond
We do apologize for any frustration or inconvenience that Mr*** may have experienced during the claim handling processWe regret that we do not have a preferred service vendor available to service Mr***'s air conditioning system, and for this reason we asked that Mr*** locate a contractor himselfWhile HBRWC tries to minimize such situations, we regret that it is not always possible for us to provide a service contractorThis is explained in section A-of Mr***'s Agreement when it states, "If an authorized service contractor is not available in your area, we will ask that you call your preferred service contractor and request that they evaluate your problem, but they must call us for authorization prior to performing serviceYour service contractor must be licensed and insured."
HBRWC does have the ability to pay part or all of a contractor's costs via credit card when the service contractor contacts our company to report a failureThis is not always possible with high-cost repairs, but at the very least HBRWC can remit payment for the contractor's diagnostic timeWe also have the ability to pay the contractor with a check sent in the mailMr*** may also pay the contractor upfront and receive reimbursement from HBRWC for what he paid
We apologize that we are not able to be of further assistance at this timeIn order to offer coverage for repairs to the air conditioning system HBRWC does require that Mr*** locate a contractor to service
Sincerely,
*** ***
Office of the President
Home Buyers Resale Warranty Corporation
Initial Consumer Rebuttal /* (3000, 7, 2015/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since weeks have passed and I have contacted different contractors within this area that have refused to do business with HBRWC I am exhausted with doing what I feel should be the responsibility of HBRWC if they are insisting on discounted service from contractors within the same area their warranties are being soldFurther it appears it is now winter without the need of air conditioningI will further my portion of this arbitration by contacting no more than more "licensed" contractors to properly repair the air conditioning and keep specific records of the results of trying to negotiate between parties which are myself, the contractor and HBRWCPer the reply of HBRWC they will use a credit card which they clearly state they have no obligation to repair the unit but to only diagnose itI feel as if this company is a total scam without any results at this point!
Final Business Response /* (4000, 9, 2015/10/29) */
The Office of the President at Home Buyers Resale Warranty Corporation ("HBRWC") is in receipt of the rebuttal submitted by Mr***Thank you for the opportunity to review and respond
As our previous response indicated, HBRWC was not able to locate a contractor to provide serviceMr***'s Limited Home Service Agreement ("HBRWC") states in section A-that it is his responsibility to locate a contractor in this situationWe apologize for this inconvenience
As Mr***'s rebuttal indicates, HBRWC does not guarantee coverage until such a time as a qualified service contractor provides a diagnosis of what failure has occurredMr***'s Agreement advises that certain components or types of failures are excluded from coverageAs such, a diagnosis must be received in order for a coverage determination to be made
We appreciate Mr***'s understanding with this matter
Sincerely,
*** ***
Office of the President
Home Buyers Resale Warranty Corporation

The Office of the President at Home Buyers Resale Warranty Corporation (“HBRWC”) is in receipt of the inquiry submitted under case *** by Mr***We have located Mr***’s Limited Home service Agreement (“Agreement”) and applicable claimThank you for the opportunity to review and
respond
Our records indicate on April 5, 2017, Mr*** reported his air conditioner is not cooling, the independent contractor, *** *** and reported the first time the unit needs a dual capacitor and the repairs were completedA recall was set up by Mr*** for them to come back to the homeThis time *** ***, advised, the ac does not have a condensate pump, he needs to get one installedMissing parts are not eligible per the Terms and Conditions (“T&C”) E-“There is no coverage for any loss or damage that is caused or made worse by any of the following causes, whether acting alone or in sequence or concurrence with any other cause or causes, including…missing parts,” The representative explained it would be up to Mr*** to have a condensate pump installed
Mr*** contacted a contractor out of our networkHis contractor reported the drain line was clogged due to rust in the drain panThe drain pan also doesn't have the proper pitch (level) which essentially caused for the drain pan not be able to drain the water properlyThe technician would need to flush out the drain line and properly level the drain panThe claim remained denied as the drain pan was not installed properlyThis is specified in the T&C; E-“We are not responsible for items…improperly installed unless the Supreme Protection option is selected.” The Supreme Protection option was not purchased
In Mr***’s desired settlement, he is requesting $for his timeThe Agreement does not provide for loss of time as stated in the Terms & Conditions of the Agreement; E-“We are not liable for incidental, indirect, special, punitive or consequential damages or for bodily/personal injury or property damage.” However, due to his dissatisfaction with our customer service and the network contractor’s misdiagnosis, we have refunding Mr*** the full invoiced amount of $from his contractor and we have also refunded his $service feeHe can expect to receive the checks within to business daysThe contractor has been sent to our contractor relations department to address the issues Mr*** has mentionedWe can assure Mr***, our coaching and development team trains our employees to provide fast, friendly and reliable service, leaving a positive experience to all our customersWe take his accusations seriously and can assure him that it is not acceptable for anyone to be rudeThis matter will be investigated internally so we may make corrections and continue to improve our service
HBRWC apologize to Mr*** for the experience he has had concerning this claimWe work very hard to prevent situations like thisIf Mr*** is still considering cancelling his Agreement with HBRWC, he may send a written request to [email protected] Agreement would be cancelled as stated in section I of his Agreement, which states: “If this Service Agreement is cancelled a pro rata refund of the purchase price of this Service Agreement will be refunded to the party purchasing the Agreement.”
Sincerely,
Office of the President
Home Buyers Resale Warranty Corporation

Revdex.com:
The check has been received and therefore the resolution is now acceptable to meI realize that you indicated there was no further need to contact you re: this issue, but I thought it might be useful to have on file
Sincerely,
*** ***