2Checkout.com Inc.

Awaiting contact and account opening before closing the complaint
Regards,
*** ***

Hello ***
When your account was reviewed for the verification process,
our findings initiated the immediate action to close your account and stop processing
payments for your business. It is
standard procedure that when a Seller account is closed for the funds to be
held for a
period of time to avoid chargebacks.
This is in accordance with 2Checkout’s International Seller Services Agreement,
to which you agreed to upon applying for a Seller account. The information can be located under section
JReserve:“The Reserve will be maintained after the termination date
of this Agreement until we determine that the release of the funds to you is
prudent, in our best interest, commercially reasonable, and all of your
contingent liabilities are fully resolvedUpon expiration of this period, any
balance remaining in the Reserve will be paid to you.”
Below is the link to the International Services Agreement:
https://www.2checkout.com/policies/international-seller-services-agreement
The review date for your final payment release is;
11/4/2017. As long as there are no
issues with your account, (Chargebacks, refunds), we will release the final
payment on the next available payment cycle after the review date
Regards,BethClient Services 2Checkout

I was given options, close or reject, the business said that they could not help until I closed my case with Paypal, I wanted to tell then that I would do so, but when I added that in the comments it erred out and closed muy unresolved case, please reopen the case please Email: ***

you guys are sending same computerised response to my requestAs I said we were victim of fraud and there was no chargeback to our account at allI'm sure the industry standards can differentiate between a culprit and a victimI just need some responsible person to read my original complain and tell me why you're punishing us when we haven't done anything wrong or against the terms of service
Regards, *** ***

Please send this to my 2Checkout complaint --SATA, SAS & SSD drives are the type of hard drives we use in our web hosting servers, how does that implicate that I am providing a file storing service when my whole website has NOTHING on it referring to file storage? There is a huge forum post proving that you guys are just getting everything wrong even, I'll link it.***Thanks,***

Hello ***,2Checkout is the payment processor for the Seller, http//www.***association.com/, we can only assist you regarding payment related inquiries. We did not hold the funds from the Seller, as soon as we received the funds from your card issuer, the funds were deposited into
the Seller's account. The Seller was informed of the transaction and advised to process the order. For information on the delivery of the order or any refund requests, please contact the Seller directly. Their Customer Care phone number is: +*** ***, Customer Care email address: ***@gmail.com. Please remember to include your Sale number, (***), when requesting information from the Seller.Sincerely,BethSenior Account Advisor2Checkout.com

Our banking partners regularly review purchase activity on all accounts to ensure that fraudulent activity is kept below the minimum standards set by Visa and MasterCardDuring their most recent review, your account was flagged because the percentage of your orders deemed fraudulent exceeded this
standard.
When a Seller account is closed for any reason, the remaining funds are held for a period of days and then reviewed for release to the seller, (you), on the next payment cycle. This is stated in our Terms of Service that you agreed upon when you applied for your Seller account. You have a total of $USD in your pending balance and a total of $that was held for reserves. A total of $USD, will be reviewed to be released to you on the next payment cycle after the days.
The “service fees” that are transaction fees that are charged for each transaction that processes through our system. The order did process through the system and through the bank at the time of purchase.
The $chargeback fees do not cover the initial transaction fees for the sale when the sale was first placed; the chargeback fee only covers the charges for the chargeback cost that the banks charge 2Checkout

I reviewed the response made by the business in reference to complaint ID ***, and I will close the dispute with Paypal based on the business statinng that they will help me recover my stolen funds.
Regards,
*** ***

Hello ***,I understand your frustration regarding these issues. Unfortunately, orders ***, ***, and *** have been refunded back to their original method of payment, due to the fact that the orders were reported to be fraudulent.Unfortunately, we cannot protect
you 100% against fraudOur fraud prevention service is a tool for sellers to use to help combat against fraud. If buyers are fraudulent, 2Checkout assists sellers in canceling those fraud payments and preventing new orders using the same data from depositing, but 2Checkout cannot prevent fraud completely. Unfortunately, fraudulent transactions are part of the risk of doing business onlineWhen we attempted to release the payments to your bank, on June 4th, your bank returned the funds stating, ""No ultimate originator", and we requested that you contact your bank to work out the issue with them. There are fees that are applied for a returned payment. These fees are charged to 2Checkout by the banks and in turn, we charge the Seller for the incurred fees due to the return of the funds.Due to being a new account and all but one order being fraudulent, it was determined that we would not be able to support your business.Sincerely,Beth C.***

Hello Erik, Your final payment was released to your bank on Thursday, July 27, 2017. For an ACH payment it may take anywhere from 1-business days for your bank to post the funds to your bank account. Please check with your *** *** *** ***, with the last digits of the account number, (***). Sincerely,Beth Client Services2Checkout

You are correct in stating that you opened your account in June of 2015, however, due to new business regulations that have been recently placed on 2Checkout, we are no longer able to support your business. Our payout time for a Seller account that has been closed is days, however,
we may be able to shorten the hold time for the final payment to days as long as there are no chargebacks or refunds that have come out of your account within the next days. Please contact [email protected] to verify your banking details for your final payment release

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

Hi Catherine,Thank you so much for your follow up and attention to my matterAlthought I have sent today an email to [email protected] but I can't really wait for days for my funds release due to hardships I will face because of my own money not availableThese funds were already paid to me which came back due to withdrawal problem using the payment receiving method I had with 2checkout.com.For reference, please see the attached screen shot from my 2checkout.com account which I had taken on March, 19, and when my account was active with them.This clearly shows that they had sent me all my payments which now came back to 2co due to a problem for me was that I was not able to withdraw using their recommended partner which is ***.com.Please help me in getting my funds in earliest possible timeI also mentioned in my yesterday's message to Revdex.com that I didn't find any where in 2CO terms & conditions that they can hold my funds for days which they had already paid me and which came back due to a withdrawal problem

Please log into your Seller account and review the information in the "Adjust" column on the Account Balance page. Click on the dollar amount and you will see that your account has been adjusted

Hello ***,We apologize for the concern that this may have presented for youI have requested that our Underwriting Team review your account once again. Please allow them a reasonable amount of time to re-review your account and contact you with their results.Sincerely, BethSenior Account
Advisor 2Checkout

Hello ***,I have reviewed your order with http//www.male-scammers.com, order number 10556848***, the Seller actually attempted to contact you through the email address that you listed on the checkout page when you placed the order. However, in reviewing the email address that you entered,
***@hotmaill.com, it appears that you have a typo in the email. The seller contacted this email address on 24-Apr-2015, with the following message:"Dear ***,This is the third time we are sending you login information:Dear *** RadcliffeRegistration is completeYour login information is:*** ***
*** ***The URL to login is: http://www.male-scammers.com/login-romancescam-site.aspBest regards,Male-Scammers.com Teamhttp://www.male-scammers.come-mail: [email protected]"The Seller did stop the recurring billing on this order on 20-Aug-2015. Please contact the seller through their Customer Care email address; [email protected] or through their online contact form at; http://www.male-scammers.com/feedback.asp, with your request for a refund of your installments of $14.99, (total charged $59.96). Please make sure to provide your order number 10556848***, and your correct email address, so that they can locate you in their system. Please allow them 24-hours to reply to your email, make sure to check any bulk, junk, trash or spam folders that you may have for their email.Sincerely,Beth C***2Checkout

Hello ***In reviewing the information on your Seller account and the communication between our Risk Department and yourself, it appears that the issue has been resolved. Sincerely,***
*** *** *** ***

Hello ***,The information that we requested from you, is information that is required by banking regulations. We attempted to contact you by email in December requesting the necessary information, then by phone in January, however, the phone number that you have listed on your Seller
account has been disconnected. Your Seller account has not been closed as of yet, it has only been suspended. 2Checkout does not charge a annual fee for using our payment processing services. Your PayPal account was charged with an initial start up fee of $USD in 2005, when you applied for your Seller account, there has been no annual fees.Please contact us at: ###-###-####, to speak to a Client Services Representative regarding your account. Our hours are from 8:AM - 6:PM, EST Monday - Friday and 8:AM - 4:PM EST, Saturday and Sunday. We will be happy to go over your account with you.Sincerely,BethSenior Account Advisor2Checkout

Hello ***Please contact *** as soon
as you have lifted the PayPal dispute from the charge. We can then contact the seller on your behalf and request the refund. Please provide your 2Checkout Sale/order ID number along with the information as to why you are requesting a refund.Sincerely,
*** *** ***

Hello ***The PayPal dispute for order number ***, is being handled by PayPal, we are obligated to uphold any decision that PayPal makes on this order. You will need to contact PayPal with the information on their decision for this order. For order number ***, that you placed with your Visa card ending in **, I have contacted the Seller once again requesting that they contact you to resolve the issue. Please allow them hours to contact you through your email, ***, with their reply. Please make sure to check any junk, trash, bulk or spam folders for their reply.Sincerely,*** ***