411 Online Inc

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We were not aware that Fremont Counseling did not understand our services. We have cancelled out the services and credited the account to reflect a $0.00 balance.

[redacted]
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
There was never any confusion as to the services provided.  Rather, the confusion occurred when they began demanding payment for services that were never sold, authorized or fulfilled.  This is a fraudulent transaction to the core.
The response is canned and identical to the others presented by the Revdex.com.  I would like acknowledgement that 411 Online never intended to advertise our services on Google Maps and that they never had a recording of someone at our business authorizing their services.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize if the services were not clearly explained to you by our Account Managers. As a company, we will take this opportunity to re-train our staff so our future customers will be satisfied with our services.We have cancelled all pending invoices and suspended any committed...

services.

Review: I am filing this complaint on behalf of [redacted]. [redacted] was contacted by a company claiming to be with [redacted] Ads. The agent offered a free trial for [redacted] Ads for his business. [redacted] declined but was pressed to do so and encouraged by the agent with claims regarding the "free trial" period. Reluctantly, [redacted] agreed but stated that he wanted the service only through the trial period. Since that time, [redacted] has allegedly been charged for a [redacted] Ads service. He has received numerous letters from a [redacted] ([redacted]) of 411 Online, Inc. attempting to collect a large sum allegedly owed for the [redacted] Ads service. This law firm is looking into this further, but would like to also file this complaint with [redacted]. Thank you for your assistance.[redacted]Desired Settlement: Settlement Terms: [redacted] requests that any and all subscriptions allegedly made by him and placed with [redacted]Ads be cancelled and all sums allegedly due an owning be credited and cancelled. Again, [redacted] agreed to a free trial at the persistence of the agent who called and specifically requested that he NOT be billed after the initial trial period. [redacted] now believes the initial call to have been a scam and that no free trial for [redacted] Ads was ever provided.

Business

Response:

We apologize if our services were not fully explained to [redacted]. We will credit the account in full and cancel future services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Dear Sir or Madam:

I have closed the above-referenced case based upon the representations in the response received from 411 Online, Inc. Since the closing of the complaint, [redacted] was once again contacted regarding this issue. This time, however, the call came from a [redacted] (###-###-####) who referenced a claim number #[redacted] and stated that he was collecting a debt based upon a verbal contract made between [redacted] and 411. In 411’s response to our [redacted] complaint, [redacted] was referred to a [redacted] Conway. Perhaps this is the reason for the continued harassment, or perhaps this error in name was intentional so that they could continue to pursue [redacted].

May we reopen this complaint with the [redacted], rather than starting over? This individual ([redacted]) called my client no less than two weeks after we closed our complaint with you.

Thank you.

In order for the [redacted] to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do not have a [redacted] who works here and the ID# given is not one of our company. Please close out this complaint, as this issue has been resolved on our side.

Review: They keep calling saying we have a outstanding invoice for services we never signed up for. We don't advertise with Goggle or really with any company. This is all false.Desired Settlement: Stop contacting me and close all invoices that they may have.

Consumer

Response:

At this time, I have been contacted directly by 411 Online Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

They have been calling asking about the invoice and I have told them that I've filled a complaint with Revdex.com and they needed to contact Revdex.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This invoice has been already cancelled, there should be no calls coming from our company for collections

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Been receiving phones calls and today received a bill or invoice for services we have never signed up for. It's for a online listing. We only have a few companies that handle our online listings and this is not one of them. I believe it is one of those scam online companies, as we have had issues with them in the past.Desired Settlement: We'd like them to stop contacting me and to clear all invoices that are contacted to this business.

Consumer

Response:

At this time, I have not been contacted by 411 Online Inc regarding complaint ID [redacted].

Sincerely,

Review: A couple days ago I got an invoice from a company named 411 online optimized online listing, saying that I have to pay a amount of $699.99 for a listing on [redacted] API when I never new about this and the invoice is to my name and I'm not the owner of the company. I have searching in the internet and I found out that this is a scam.Desired Settlement: from what I read in the internet they are going to send the bill to the collection company and than they are going to damage my credit record, I don't want them to damage my credit record.

Review: We just received an invoice (invoice number # [redacted]) for a past due online listing from 411 Online. We have never heard of them or signed a contract stating we wanted to do an online listing. The invoice shows our website as [redacted]. However, that is not our website. Also, we go by another name so we would have had the other name on the listing. But the listing shows JR Manufacturing. The invoice is for $699.99 and we will not pay it because we never authorized or signed a contract with them.Desired Settlement: We do not want to be contacted by this company again and we want this invoice canceled.

Business

Response:

We apologize if the services were not clearly explained to you my our Account Managers. As a company, we will take this opportunity to re-train are staff so our future customers will be satisfied with our services.

We have cancelled all pending invoices and suspended any committed services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They keep calling and saying I owe them 699.99 for advertising online with them. I have not advertised with themDesired Settlement: I would like them to dismiss the bill.

Review: Our Director has been contacted several times regarding an advertising he supposedly authorized for 411 Online to place on Google Maps. We have received numerous phone calls for collection attempts but nobody in our very small organization has ever heard of 411 Online nor would we choose to advertise on Google Maps as we live in a small rural community and have no need for such advertising. I recently spoke with 411 Online's "management," who is suspiciously going by the name of [redacted], and he claimed he had a recording of our Director authorizing the advertising. We have requested to listed to the tape but have never heard back from 411 Online. They have threatened to send us to collections in what, I think, is an attempt to scare us into paying. The phone number has been disconnected so I can't even get in touch with these people at this time. We have no intention on paying the $699.99 bill, especially after I have seen the other Revdex.com complaints filed against this "organization" in the past months.Desired Settlement: We have reached our own settlement as we do not intend to pay this company for the fraudulent charges they are trying to collect. If we have authorized these charges, I need to hear that electronic proof.

Business

Response:

We were not aware that Fremont Counseling did not understand our services. We have cancelled out the services and credited the account to reflect a $0.00 balance.

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There was never any confusion as to the services provided. Rather, the confusion occurred when they began demanding payment for services that were never sold, authorized or fulfilled. This is a fraudulent transaction to the core.

The response is canned and identical to the others presented by the Revdex.com. I would like acknowledgement that 411 Online never intended to advertise our services on Google Maps and that they never had a recording of someone at our business authorizing their services.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

[redacted]

At this time, I have not been contacted by 411 Online Inc regarding complaint ID [redacted].

Sincerely,

Review: I first received a statement from this company invoice dated 12/**/2013. I attempted multiple times to call the number listed on the statement to tell them I did not order their service nor did I have any intention of using their service. I was not able to get through so I wrote a letter as well as faxed a letter to the [redacted] listed on the statement. On 12/**/2013 my [redacted] spoke with someone other than the "[redacted]" and told him the same, I did not request their service that person said he would have the [redacted] call but neither I nor my [redacted] heard anything from him. I did not hear anything from this company again until 3/**/2014 when a fax came from yet another person from this company that said good afternoon [redacted], thanks for taking my call, I have attached the invoice as requested. First of all [redacted] has been deceased for five years; second, I am the owner/president and the only one authorized to make decisions; third, I am the only male in the office so they did not actually speak to anyone to begin with. I received a second fax from the same man stating the same information on 4/**/2014.Desired Settlement: Stop billing me/my company for services I did not authorize, request, or agree to.

Business

Response:

[redacted],

We apologize if our services did not meet your business requirements. We have cancelled your invoice, please contact us back if you like for us to continue with our services in the future.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Was enticed into trying a free trial, and then got bill for a two year subscription. They said they could cancell the second year,but we would owe them for the first year even when cancelling on time.

we are now being billed 699.99 for a trial internet service.Desired Settlement: Cancell out this ficticious bill , be done with 411 online inc, and be removed from their calling list PERMANTLY!!!

Business

Response:

We apologize if the services were not clearly explained to you by our Account Managers. As a company, we will take this opportunity to re-train are staff so our future customers will be satisfied with our services.

We have cancelled all pending invoices and suspended any committed services.

Review: They call frequently asking for a check number or cc number to pay a bill for services we never signed up for. When asked to provide a contract that we sighed, they said they would try to find one, but generally they have verbal contracts. When asked who authorized this verbal contact in 2013, They indicated a person that didn't even work here then. We asked them to stop calling.Desired Settlement: Quit contacting us for money we don't owe!

Business

Response:

We apologize if the services were not clearly explained to you by our Account Managers. As a company, we will take this opportunity to re-train our staff so our future customers will be satisfied with our services.We have cancelled all pending invoices and suspended any committed services.

Review: We received a bill for services that were never requested, never agreed to, and as far as we know, never performed. 411 Online seems to be attempting to charge for the FREE listing on [redacted].

Business

Response:

We apologize if the services were not clearly explained to you my our Account Managers. As a company, we will take this opportunity to re-train are staff so our future customers will be satisfied with our services.

We have cancelled all pending invoices and suspended any committed services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a fax from a certain [redacted] from a company called 411 online. The cover sheet contends that this [redacted] just talked to me today, 09/**/2013 when in fact I do not know this person and I have not talked to him today. When I called [redacted] he told me he talked to me about 6 months ago regarding the services that I am being billed for. The service was for a online advertisement of sorts. But I insisted that I did not and have not ordered or authorized any online advertisements. The funny thing is, for the last 18 years we have been in business, I have not ordered any advertisement for the business since the nature of our business does not require us to advertise. I demanded from [redacted] that he immediate stop this scam that his company is perpetuating. This 411 online company is obviously a fraud!Desired Settlement: Please stop this business before it scams any more people or businesses! They are definitely people without any conscience!

Business

Response:

We apologize if the services were not clearly explained to you my our Account Managers. As a company, we will take this opportunity to re-train are staff so our future customers will be satisfied with our services.

We have cancelled all pending invoices and suspended any committed services.

Review: This business has not provided me with any services. I did not hire them to provide any services. Yet they keep billing me.Desired Settlement: Cease billing me immediately and take me off you solicitation list.

Review: We just received several invoices (invoice number #[redacted]) for a past due online listing from 411 Online Inc. We have never heard of them or signed a contract stating we wanted to do an online listing. The invoice shows our address as [redacted]. However, that is not our Address. Why would we ever authorize a listing that errors in it. The invoice is for $699.99 and we will not pay it because we never authorized or signed a contract with them. Even their website is suspicious. I did a goggle search on their web site and this what I found " Site is listed as suspicious - visiting this web site may harm your computer. Part of this site was listed for suspicious activity 5 time(s) over the past 90 days." This company is a total scam.Desired Settlement: Immediate closure of existing account with no balance due. Signed letter stating closure of account with no balance due.

: IMMEDIATE CEASE AND DESIST OF ALL FURTHER COMMUNICATIONS AND REMOVAL OF MY PHONE NUMBERS, ADDRESSES AND NAMES FROM THEIR LISTS. THESE LISTS WILL INCLUDE ANY AFFILIATED COMPANY RELATED IN ANY WAY TO 411 ONLINE INC, INCLUDING ITS OFFICERS OR EMPLOYEES PRESENT OR FUTURE.

Business

Response:

We apologize if the services were not clearly explained to you my our Account Managers. As a company, we will take this opportunity to re-train are staff so our future customers will be satisfied with our services.

We have cancelled all pending invoices and suspended any committed services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There is no mention of a letter stating closure of account. This letter is needed due to amount they are trying to bill me for. The response is simply a copy and paste from previous complaints. Some previous complaints have had a problem with collections agencies. A signed letter stating closure and zero balance Is not asking for anything out of the norm. Failing to provide letter will make my only option to close this complaint is to take this matter to a higher authority. Letter needs to contain company info not just a UPS contact mail box. If you are truly running a legetiment business this is standard procedure.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize if the services were not clearly explained to you my our Account Managers. As a company, we will take this opportunity to re-train are staff so our future customers will be satisfied with our services.

We have cancelled all pending invoices and suspended any committed services.

Consumer

Response:

I reserve the right to reopen this case since 411 Online Inc has refused to provide a letter of closure. 411 Online Inc has a history of going to collections to try and collect on bill.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a call concerning a overdue payment of an invoice that was never received.

the invoice was finally fax on 10/**/14, Invoice date 9/**/14 net 30 terms with a due date of 10/**/14. which is not net 30.

Never had a written contract for services or a written agreement, never seen an invoice before the faxed one which was only faxed because the number was given out.

we are a small farm business in [redacted] who handle many phones calls per day to help customers, which someone who is not authorized to ok this supposedly did so per the 411 online people.Desired Settlement: NEVER CONTACT US AGAIN

Business

Response:

We apologize if the services were not clearly explained to you my our Account Managers. As a company, we will take this opportunity to re-train are staff so our future customers will be satisfied with our services.

We have cancelled all pending invoices and suspended any committed services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,