411 Online Inc

Review: I am receiving false bills claiming I owe 699.99 for a [redacted] with [redacted] in which I have never signed up for.Desired Settlement: I would like to stop being contacted from this company.

Business

Response:

We apologize if the services were not clearly explained to you my our Account Managers. Our company will take this opportunity to re-train are staff so our future customers will be satisfied with our services.

We have cancelled all pending invoices and suspended any committed services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In late July I received a phone call from 411 Online telling me that I owed them for online services. I did not remember requesting these services, but they were forceful and I sent them a check #[redacted] on 8/*/2014 for $699.99. Then on 3/**/2015 I received another phone call from them. They told me that even though I had requested that their services be terminated in August 2014, they could do that because their services were for a year. It has never been clear when this year begins or ends. This time I went online looking for the company and found Revdex.com complaints against them. The complaints against this company all had items similar to mine. One of the interesting features here is that they have on file my mailing address as the listing I agreed to. I do not see my clients at this address and would never have accepted advertising for that address.Desired Settlement: I wouldn't mind getting a refund for the money I already sent them. I don't really expect they would do that, since they seem shady enough. I would pleased if they left me alone! That means drop this bill and stop contacting me, forever.

Business

Response:

We apologize if the services were not clearly explained to you my our Account Managers. As a company, we will take this opportunity to re-train our staff so our future customers will be satisfied with our services.We have cancelled all pending invoices and suspended any committed services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: As Director of Ocean View Preschool, I received a call and a fax requiring payment for services I did not sign up for, nor have I received any prior notification of this supposed account.I have dealt with this kind of issue before, where payment is asked for on the day of the phone call.I did not request this service.Desired Settlement: Would like this company (411 Online) to not contact me again in any way.

Business

Response:

We apologize if the services were not clearly explained to you by our Account Managers. As a company, we will take this opportunity to re-train our staff so our future customers will be satisfied with our services.We have cancelled all pending invoices and suspended any committed services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This business should be monitored for it's cleverly deceptive practices.

Review: 411 Online contacted a person in our office asking if we wish to renew our yellow pages ad. The person in my office asked a few questions and then said no thank you. Afterwards, [redacted], a representative of 411 Online Inc. faxed over to us an invoice for $699.99 to pay for the "last two years period" We called [redacted] back and informed him that at no time had we ever authorized, or agreed to any advertising with this company. He said that his company does not keep written records of their transactions, and that they received verbal authorization from another employee in our company. I am the [redacted] of our company, and we have a policy that only one person has the ability to authorize any advertising decisions. They did not list that person as their contact. We asked them to provide any information that we authorized the advertising, and they said they couldn't. We said we would not pay the bill, and they said they would send us to collections.

It is a very crafty scam, and I know it is a scam, because we have been targeted by this type of scam at least 3 times in the past. Each time with the same result.Desired Settlement: I would like this company to stop contacting us. I would like my fictitious account with them closed and removed. I would like any trace of my business's information removed from their database. I would also like either local, or federal authorities to investigate them and stop them from doing what they are doing. Between this company and the others that we have had to fight off over the last 8 years, we have spent a significant amount of time dealing with this, when we could have been doing business.

Business

Response:

We apologize if the services were not clearly explained to your organization by our Account Managers. As a company, we will take this opportunity to re-train are staff so our future customers will be satisfied with our services.

We have cancelled all pending invoices and suspended any committed services.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Please keep in mind that although this response has helped my individual claim, this company will continue to endeavor to illegally and unethically extort money from unsuspecting, and fearful business [redacted]s. At some point, someone should endeavor to put a stop to their operations to the benefit of the greater good.

Sincerely,

Review: SCAM!!!!!!!! A man called my place of business where I have replaced the recent store manager. The man claimed he was with 411online and provided online listing for [redacted] maps and he needed a fax number to send an invoice for last years listing to and also asked if I wanted to renew for next year. I have now received an invoice via mail from 411 Online inc. for their bogus service. I confirmed with former manager that this company has provided no service for us nor have they ever been asked to. Doing online research for the company turns up little to no info.Desired Settlement: Stop committing deceitful and unethical practices and go EARN a paycheck.

Business

Response:

We apologize if the services were not clearly explained to you my our Account Managers. As a company, we will take this opportunity to re-train are staff so our future customers will be satisfied with our services.

We have cancelled all pending invoices and suspended any committed services.