4vets Project Inc

I have been refunded in full and still have not received the second product to return it to the sender/ companyBut their website and paperwork steeTwitter sample products came from SAMPLE drive and paperwork included did not state it being a trial or not samplesI'm not happy with how the company advertises or how their customer service is ran, but since I have been refunded in full, I will hope that my account is closed and this is the last I will have any association with the new age companyThank you

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mrs. [redacted] went online on 5/12/15 and ordered our product through OUR website, not another website.  We do not get the order unless it comes from our website.  Along with the product, Mrs. [redacted] received a packing slip (sample attached) stating terms and conditions, our telephone...

number and our customer service email.  How would Mrs. [redacted] know her customer ID number if she didn't receive this packing slip?  She also states she could not contact us.  But, Mrs. [redacted] did call our office on 6/17/15.  She spoke to [redacted] and he even sent her a return envelope to return the product in, which she never did.  She knew what the charge was for because she questioned it.  The [redacted] is our distribution company that she was charged through, but she did call, knew what the charge was for, but did not send the product back for a full refund.  Our terms and conditions are also stated on the 2nd page of our website (also attached) where the customer enters their credit card information.  So, we disclose that the customer will be charged, in not only one place, but two.If the product is sealed, and Mrs. [redacted] returns it, she can receive a full refund.  Our customer service went beyond their scope by sending a return envelope.Thank you.[redacted]

Ms. [redacted] called on 1/15 after she was charged for her 2nd product. When she received the first product, the packing slip stated, This is a 14 Day Trial. She must call or email to cancel. The terms are also stated on the website when she ordered the product. Since she did not call or email, the...

2nd product was shipped and charged on 1/14. When she called, our customer service supervisor told her that when she gets the product, since it was already shipped, to return it for a full refund.  Apparently, she was not happy, so he did give her a partial refund of $40.00 and told her, she would receive the balance when we received the product back. See below. Since Ms. [redacted] is unhappy, I am refunding the balance today, on the premise that she will return the product to us. See below for notes and refunds. 01/15/2018 10:04AM By [redacted] - TELL [redacted] WHEN RETURNED01/15/2018 10:04AM By [redacted] - cci, issued RMA to return auto shipment for full refund, refunding half now, half when item is returned01/15/2018 10:04am By [redacted] - Refunded - $40.00 Trans-ID: [redacted]01/16/2018 11:25am By Lisa S - Refunded - $39.31 Trans-ID: [redacted]Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Additionally they gave me a quick and fair response and I would say provided excellent service in doing so
Regards,
[redacted]

It is true that Ms. [redacted] cancelled the serum on 6/29, she did not cancel the cream at the same time. We do not automatically cancel the other products if a customer cancels one because some customers just like the cream, or some just like the serum. She did call on 7/10 and our customer service...

rep told her to return the product for a full refund. We received the product back on 7/14 and Ms. [redacted] was refunded on 7/19.  See below.07/19/2017 10:20am By [redacted]This matter is resolved because Ms. [redacted] received her refund that she requested.

When Mrs. [redacted] called in on 6/1 to cancel, she was already charged the $89.95 and $86.95. However, the $86.95 did not show up on her bank yet, it usually takes about 1 day after it is charged to show up.  The customer called in on 6/1 and cancelled.  She did not ask to speak to anyone...

to return the products for full refunds.  See below...06/01/2017 06:01am - RevGuard Services - This customer accepted an End of Trial Clean Cancel offer for this order that was presented by RevGuard IVR. Under the terms of this agreement, the customer will keep the most recently received order, and no refunds will be issued. All future orders to this customer will be discontinued.06/01/2017 06:00am - RevGuard Services - This order was identified by the RevGuard OCO SystemEven after that, she has never called to return the products. We did refund both of those charges to her, see below and emailed her to return the products.06/05/2017 12:51pm By Jake I - Refunded - $89.95 Trans-ID: [redacted]06/05/2017 12:51pm By Jake I - Refunded - $86.95 Trans-ID: [redacted]Since Mrs. [redacted] is refunded in full, we would appreciate if she returns the products to us. Thank you,Lisa S[redacted]

Thank you for your response. As stated in the agreement from Lisa a a full refund for 86.95 and 89.95 is required. As of today I received 29.95 on 10-20 and 26.95 and 60.00 on 10-24. An additional 60.00 is needed for a full refund as stated in New Age response. Thank you again for your time a quick response in resolving this issue.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Ms. [redacted] from New Age or is it [redacted] unsure as it really really is not clear ..... our daughter sadly clicked on an ad from The [redacted] and believed to be ordering cream to see if it will help with her severe lines due to severe sagging of the left eye which sadly she cannot see out of ... vain huh????? you are despicable to assume anything and your staff when my banking institution had a 3 way call 2xs appeared to have this "contractual law" and its in and outs down pact... sounds like you have a plethora of the same issues no? My husband has shipped out package today after taking a time stamped photo. I hope you receive your product and hope no one on this good earth has the misfortune to do business with a company like this again unless of course they have an attorney.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10973082, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  To the Revdex.comAfter filing a complaint with you I received the monthly statement from my credit card company. It indicated an earlier charge from the company for $89 for face cream, $89 for another face cream. I never ordered this and did not receive these products. I called the credit card company and explained the situation to them. They told me they will contact the company and relate that they are not paying  for these products since I did not authorized the products or payment to them. I was waiting to hear back from them that they did contact the company. I guess from the companys rant they were contacted. So it is settled and I am fine with the outcome.Thank you so much for the assistance I truly appreciated it.

First, Mrs. [redacted] ordered our products on 12/28/15 (see attached customer account).  These products were delivered to her on 12/31/15 at 9:32 AM, as per USPS tracking.  I have also attached a copy of the website and of the packing slip that comes with the products, clearly stating the...

terms, This is a 14 Day Trial, you must call to cancel or return the product within that 14 Day period, or you will be charged for the product.  It is very clearly stated on the website where they put their credit card information in.  It is not buried in the terms and conditions, even though it is also stated there. In case the customer misses it on the website, it is also stated on the packing slip that is enclosed in the box with the products.  It cannot be missed there.  The packing slip also states our telephone number and email address.  The products that are sent are NOT TRIAL sizes.  They are full 30 DAY supplies.  That is why the customer has to either call to cancel, return the product or pay for it.  I am willing to give partial credit on the products.  On the $89.95 charge, I can credit $70.00, and on the $86.95 charge, I can credit $67.00.  There is no credit for the shipping charges of $6.97 and $5.95 since the products were shipped to the customer. If this is acceptable o Mrs. [redacted] please let me know.  She can email us or let us know through you. Thank you,LisaCustomer Care

Our products were never advertised through a game for Free Rewards. We do accept prepaid credit cards. Mrs. [redacted] ordered our product on 9/25/17. It was delivered to her. as per [redacted] delivery confirmation, on 9/28/17.  On 10/2, Mrs. [redacted] emailed our company to say she wanted to cancel the...

trial.  Her account was closed the same day. I absolutely have no idea what she is talking about with game rewards. There is another company who uses our name and maybe she is getting us confused with them.  I can assure you we have nothing to do with any game rewards. Mrs. [redacted] has the product, her account is cancelled, and there is nothing else we can do since we have nothing to do with any advertising for game rewards. Thank you.

Mrs. [redacted] actually ordered our 14 Day Trial of New Age Skin Care Serum and New Age Skin Care Cream on 12/23, NOT 12/27.  On our website, on her confirmation email, on her packing slip when she received the products and on her reminder email (all attached), all state This is a 14 Day Trial....

 Mrs. [redacted] called in to cancel on 1/11 at 8:59AM, after she was charged for the products.  At 1:31PM, Mrs. [redacted]'s husband called in about the charges.  He was offered a $40.00 refund on each charge and a Free Scrub Brush which is a $50.00 value.  He did agree to that as a resolution.  After we received this complaint, our supervisor listened to the call again, and her husband absolutely accepted the 2 refunds and the FREE gift.01/13/2017 10:31am - Jesse - after listening to call from customers husband on 1/11/17, agent offered $40.00 refund per trial charge as well as free scrub brush as an added gift, customers husband accepted those terms as a resolution to the call01/12/2017 05:36pm - Jake I - refunded before bottle back01/11/2017 01:31pm - Keith - cci for his wife, customer was upset about charges. Customer Made Revdex.com threat as a resolution to the account offered a total of 80 back with a free scrub brush, customer then agreed01/11/2017 08:59am - Phil A - CCI to cancel, aware of charge NO SONAIn her complaint, Ms. [redacted] is quoting terms from a product that is not ours.  WE ARE NOT LOREVIVE HYDRO RENEW and our telephone IS NOT 888-699-1757.  Those terms have nothing to do with our company.  Our supervisor, in fact did issue full refunds for those 2 charges. see below.so this matter is resolved.01/12/2017 05:35pm By Jake I - Refunded - $89.95 Trans-ID: [redacted]01/12/2017 05:35pm By Jake I - Refunded - $86.95 Trans-ID: [redacted]

The reason I am not accepting the response is that this is not about the $. I knew I would receive the $.  My concern is that I never ordered the product but was given it as a gift for answering a survey.  I was totally shocked when I was charged the $ and further shocked when told I was to receive the product monthly.  I sent in a copy of their email cancelling the monthly product.  I believe this is a scam and other people have experienced similar issues. I will be sending you more information from someone else who had a similar experience from a  similar product, but the company was in Utah.  [redacted]

Ms. [redacted] purchased 2 14 Day Trial products from our website on 11/14/15.  She paid $6.97 and $ 5.95 for shipping, not for the products.  The products she received were not small trial size bottles, but were full 30 Day supplies.  The terms and conditions are stated on our website...

(attached) where she input her credit card information, and also on the packing slip (also attached) when she received the products.  Both terms state, This is a 14 Day Trial, if you do not call to cancel or request an RMA number to return the products, during the trial period, you will be charged for the products.  It states these terms in not 1, but 2 different places.  Ms. [redacted] called our office on 12/14/15, after she was charged on 12/2/15.  Our customer care rep issued RMA numbers to her so that she can return the products for full refunds, even though her 14 Day Trial expired.   If Ms. [redacted] returns both products, she will receive her refunds of $89.95 and $86.95.  She erroneously states the purchase price as $12.92, that was the cost of shipping through the USPS. As you can also see from the website, by purchasing the trials, Ms. [redacted] did authorize her credit card for the 2 charges.  To resolve this, Ms. [redacted] must return the products and she will be refunded in full. Thank you,Lisa S[redacted]

I tried to look up Mrs. [redacted]s' account with the address, telephone number and email address she provided to you on her complaint. With that address, telephone number or email, we have no customers.  However we do have a Monna [redacted] with a different address, different telephone number and...

different email address that does match the account number she provided.  Why is the information different on her complaint and on her order? According to the account number provided, Mrs. [redacted] has never called our office about her product.  She ordered the product on 6/16, it was delivered on 6/20, and she was charged on 7/4.  She did receive a reminder email, to the email address provided on her order, about 5 days prior, which was not the holiday weekend, and we were open.  We were even open on Saturday, 7/2.  I would like to know who Mrs. [redacted] spoke to and what telephone number she called, because it was not our office.  There is absolutely NO RECORD of her calling in.   Please find out if Mrs. [redacted] used a different address, telephone number and email address to place her order, and why.  After we get that information, we can resolve this. Thank you.

Ms. [redacted] ordered 2 of our 14 day Trial products on 10/22/16.  She paid $3.95 and $2.97 for shipping.  As you can see from my attachments, NOWHERE does it state this is a FREE TRIAL.. On our website when she ordered the products, on her confirmation email, on her packing slip when she received the products and on her reminder emails, all state THIS IS A 14 DAY TRIAL.As I said, since we did not hear from Ms. [redacted] after she was charged for the original products on 11/7 and 11/8, $86.95 and $89.95, autoshipments were sent out to her on 12/2 and 12/4.  We did receive those shipment back and she was refunded for the charges of $ 69.95 and $ 79.95 for those. See Below.01/04/2017 01:23pm By Jesse - Refunded - $79.95 Trans-ID: [redacted]        01/04/2017 01:23pm By Jesse - Refunded - $69.95 Trans-ID: [redacted]As for the original charges, Ms. [redacted] received those products on 10/26/16 as per USPS tracking that I have attached.  If Ms. [redacted] returns the original products, I will refund her in full for the charges of $86.95 and $89.95.Thank you,Lisa S[redacted]

Ms. [redacted] ordered our 14 day Trials of New Age Skin Care Serum and New Age Skin Care Cream on 11/7/2016. On our website, on her confirmation email, on her packing slip, when she received the products, and on her reminder email, ALL STATE Thisi is a 14 Day Trial.  Nowhere does it say this is a...

FREE SAMPLE.  The first time Ms. [redacted] called our office was on 1/4/17. She never called our office before that day.  See below.  At that time, our customer service rep was trying to help her, but she hung up on him. Our supervisor attempted to call her back, but she would not answer the phone and he left her a message advising her to call us.01/04/2017 01:23pm - Jesse - refunded auto shipments in full (as per Jake)01/04/2017 12:57pm - Jesse - attempted call back to customer, left v/m advising customer to call us back01/04/2017 12:54pm - Keith - cci very upset about charges, made Revdex.com threat in the middle of talking customer did disconnect the callWhen our supervisor saw that the 2 autoshipments sent on 12/2 and 12/4 were returned as refused, he refunded those 2 charges of $69.95 and $79.95.01/04/2017 01:23pm By Jesse - Refunded - $69.95 Trans-ID: [redacted]01/04/2017 01:23pm By Jesse - Refunded - $79.95 Trans-ID: [redacted]If Ms. [redacted] has the original products sealed, she can return those for full refunds.  If those 2 products are not sealed, I can offer a $70.00 refund on 1 charge and a $67.00 refund on the other.  Please let us know how she would like to proceed.

I cannot find any account under the name, [redacted], the address given or the telephone number given.Please tell me if the account is under a different name or address so that I can help you. Thank you,Lisa S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not satisfied this Company is going to continue doing scam like this if someone does stop them. The reason I complain because looking thru the website [redacted] realize that I wasn't the only person ripoff by this Business there's 100's hundredsof other victims. Also Mr. [redacted] never send me anything by mail or e-mail. My discussion here's the Skincream was a FREE SAMPLE and latergot unauthorized charge of $89.95. 
Regards,
[redacted]