4vets Project Inc

Ms. [redacted] returned her products on 5/3 and was refunded in full on the same day.  Usually, her bank can take from 3-10 days to post those credits back to her account.  That is probably why she doesn't see the refunds yet, but if she had called us about the refunds, we would have explained...

that to her.This is resolved because she is refunded in full. Thank you,LisaCustomer Care

Ms. [redacted] ordered our New Age Skin Care 14 Day Trial on 9/2/16. On the website, on the packing slip, and on the emails we send, the terms of the trial are stated.  Ms. [redacted] called our office on 10/17, but never said that she wanted to return the product.  All she said is that...

she wanted to cancel.  Ms. [redacted] can return the autoshipment for a full refund.  All she had to do is let us know she didn't want it and we could have cancelled it. If Ms. [redacted] returns the autoshipment she will be refunded the $ 69.95 that she was charged for that.   the other charge was for the original product.  If she wants to return the original 2 products, we will refund those also. Please let me know how you would like to proceed.Thank you,Lisa S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am sorry if Mrs. [redacted] misunderstood our trial offer, but with all of the information she receives, both by email and on the packing slip, it is stated very clearly that this is a 14 Day trial, NOT a FREE sample.  Mrs. [redacted] did call us on 6/6 and was told to return the products for a restocking...

fee since her trial date had expired already.  We cannot refund Mrs. [redacted] account if she filed disputes with her bank.  If she did not file disputes, I can refund her account in full, but I must know about the disputes first.Mrs. [redacted] will  be refunded $ 86.95 and $ 89.95, we do not refund shipping charges, as is stated in the terms and conditions. Thank you,Lisa S[redacted]

Mrs. G[redacted] ordered our products on the internet on 9/10.  When she received the products, she received a packing slip stating that this is a 14 Day Trial, which I have attached.  It also states the same thing on the website when she ordered the products.  Mrs. G[redacted] also received an...

email when she ordered the products, an email about 5 days before the trial was expiring, another email about 2 days before the trial expired.  All of which I have attached.  In order to receive both products, Mrs. G[redacted] had to order them on our website.  Our cream also does not come in a plastic jar.  It is a glass jar.  Mrs. G[redacted] also states she called and we do not answer our phone.  Be aware, we are on the west coast, while she is on the east coast.  Our hours are listed both on our packing slip and on our website.  I also listened to the call, and our representative never said we sent the serum without her ordering it.  This is not a scam.  We have been in business for over 6 years, and have hundreds of thousands of satisfied customers.  Apparently, Mrs. G[redacted] did not understand what she was ordering, but our rep gave her instructions to return the products, which we did not receive back yet.  I am sure Mrs. G[redacted] is returning them.  In order to resolve this matter, I will refund her shipping charges.  Usually, the bank will take 3-5 days to post those credits back to her card.  In our terms and conditions, it is stated we do not refund shipping because that is money we paid to the USPS, payroll, boxes, etc.  I am doing this as a courtesy so that we can close this matter.  I am also taken aback at the allegation, that we would charge her card without her knowledge.  I am issuing those refunds today, so Mrs. G[redacted] should see them in her bank by the middle of next week.  i also expect we will see the products back in our office within the next 10 days. Thank you,Lisa S[redacted]

Mr. [redacted] is saying that he did not see anywhere that he was going to be charged for this product.  Attached you will see a copy of both the packing slip and the 2nd page of the website where the terms and conditions are clearly stated.  It says this is a 14 Day trial, the customer must...

call to cancel or they will be charged for that product.  Mr. [redacted] has never called our office to talk about the charge or ask to return the product.  If Mr. [redacted] returns the product, he will be issued a full refund.  If he would like to call to discuss this, he can call customer service at [redacted]  Thank you.Lisa

Mrs. [redacted] ordered the 2 products on our website on 1/24/16. As you can see from the attached, both our website and our packing slip states this is a 14 Day Trial, nowhere does it say Free Sample.  I also listened to the conversation and our customer service rep never said she will not be...

able to cancel, and both parties were rude to each other.  Our rep was reprimanded for the call.  Even though Mrs. [redacted] at first agreed to return the products, then accepted partial refunds on both, I am going to refund the remainder of her money in order to resolve this matter.  Our website and packing slip clearly state the terms even though Mrs. [redacted] must have misundersttod them. 03/04/2016 10:02am - Sir Vontae - 40.00 refund on each charge to prevent escalation.. cust accepted the refunds as resolution.. -sir T[redacted] 03/03/2016 07:54am - fixchristian - left vmail for a cb left message with spouse to call us back
02/18/2016 01:01pm - fixchristian - cci irate about charges wouldnt let me speak at all to explain why she was charge very rude made Revdex.com threat I advice to send back restocking fee each of 19.95 she agreed will call back to get return info and rma 03/26/2016 10:38am By Lisa S - Refunded - $46.95 Trans-ID: [redacted]
03/08/2016 02:02pm By Lisa S - Refunded - $40.00 Trans-ID: [redacted] 03/26/2016 10:38am By Lisa S - Refunded - $49.95 Trans-ID: [redacted]  03/08/2016 02:03pm By Lisa S - Refunded - $40.00 Trans-ID: [redacted]Thank you,Lisa S[redacted]

The matter is resolved.  Ms. [redacted] wanted her charges to be refunded to resolve this, which was done.  See below.On the $89.95 charge, she spoke to our office and accepted a partial refund which was issued on 10/18.  She then made a complaint so the remainder of her money was refunded on 10/21.10/21/2016 03:27pm By Lisa S - Refunded - $60.00 Trans-ID: [redacted]10/18/2016 07:32am By Jake I - Refunded - $29.95 Trans-ID: [redacted]The same is true for the $86.95 charge which was refunded as well.10/21/2016 03:27pm By Lisa S - Refunded - $60.00 Trans-ID: [redacted]10/21/2016 09:35am By Jake I - Refunded - $26.95 Trans-ID: [redacted]Ms. [redacted] has to be aware that her bank can take up to 10 days to post those refunds back to her card, so I advise her to wait a few days and she will see those refunds.  If she was refunded in full, as proven by the above, how can this matter be unresolved?Thank you,Lisa S[redacted]

I do not know why [redacted] email did not go through, but on 11/2 she did call our customer service number and her account was closed. The products the customer was charged for were 2 different products, that is why there were 2 charges. The account is closed, but if [redacted] wants...

to return the products for a refund, she is more than welcome to do that. If not, her account is closed and she will not receive any further products from our company. 11/02/2017 11:31AM By Jesse - customer called in to cxl recurring, account closed Thank you

[redacted] ordered our product on 9/27 and was charged $6.97 for shipping. As per USPS tracking, he received the product on 9/29. On 10/9, [redacted] called and spoke to our customer service rep. He was going to try the product and see if he wanted to continue. Our rep extended the trial date to...

10/25. Since we did not hear from [redacted], another product was shipped and he was charged $29.72 for that product. On 10/26, [redacted] emailed to cancel. He was told to return the product for a full refund. [redacted] was refunded in full on 10/30 and on 11/2, we received the product back.   10/30/2017 11:50am By Jake I - Refunded - $29.72 [redacted] is refunded in full and his account is closed.  He will not receive any further products from our company. Thank you,

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I checked my bank account today and this company has fully refunded the amount requested at this time. I accept this as resolution to my complaint, and no longer wish to receive any products/services from New Age. Thank you. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Ms. [redacted] ordered our product on the internet on 6/7/15.  Nowhere on our website does it say FREE.  It says 14 Day Trial.  It also says it is a 14 day Trial on our packing slip that comes with the product (also attached).  The customer did not call within that 14 Day Trial...

period.  Therefore, Ms. [redacted] was charged for the product on 6/23/15.  Since Ms. [redacted] still did not call to cancel, an autoshipment was shipped on 7/18/15.  Ms. [redacted] did not call our office until 7/23/15, as proven on the customer notes attached.  Mrs. [redacted] returned the autoshipment on 7/30/15, and she was refunded on 8/3/15, also shown on the customer notes.  Most banks take 3-7 days to process credits, therefore Ms. [redacted] might not see it reflected on her credit card account yet.  We will not issue a refund for the first charge of $89.95 since Ms. [redacted] said she already disputed that charge with her bank.  We must deal with the bank on that charge.  Ms. [redacted] returned the product, was refunded for that product, and her account is now closed.  As I said, on the first charge we must deal with her bank and cannot refund that charge to her.  Ms. [redacted] now has to wait for the resolution with her bank.Thank you.[redacted]

Mrs. [redacted] called in on 2/18 at 9:04AM.  She told the customer service rep she did not receive the product and we told her to file a missing package claim with the USPS and we could refund her in full.  She then called back at 3:03 PM, and said she found the package.  The customer...

service rep told her to send it back for a refund minus a restocking fee since she was past the 14 Day Trial Period.  As you can see from the USPS tracking attached, Mrs. [redacted] received her package on 2/1/16 at 11:41 AM.  Even though the time starts at date of order, Mrs. [redacted] still had 17 days from when she received the package to when she was charged, well past the 14 Day Trial period, as we do give time for shipping.  Mrs. [redacted] can not receive a refund of the original $6.97 she paid, as that was for the shipping, and the product was shipped to her.  As you can see from the attached packing slip and website, both state the terms, This is a 14 day Trial, you must call us within that period to cancel, or request an RMA number to return the product, or you will be charged for it.  the packing slip also has our telephone number and email address on it. We do state, in no uncertain terms, that this is a 14 day Trial, in 2 different places. If Mrs. [redacted] will return the product to us, as she stated to our customer service rep, I will refund $89.95 to her, and waive the restocking fee.  I cannot refund the $6.97 shipping to her. Thank you,LisaCustomer Care

Attached please find proof of the refund issued to the customer on 11/22/16.  She was refunded in full her $ 69.95, therefore this matter should be closed. Thank you,Lisa S[redacted]

Mrs[redacted]l ordered our products on 12/14/15.  She ordered the 14 Day Trial of both our Skin Care Serum and Skin Care Cream.  On the website, when she put her credit card information in, the terms are in a paragraph right there.  It says This is a 14 Day Trial, if you do not call to...

cancel or request an RMA to return the product you will be charged ( 89.95 or 86.95) for that product and will be placed on an autoshipment program.  When she received the products, the packing slip also states it is a 14 Day Trial and she must call before the expiration date or she will be charged.  We state the terms in not 1, but 2 places.  Since Mrs[redacted]l did not call to cancel, she was charged for both products.  on 12/31, she was charged $89.95 and on 1/1, $86.95.  Since she still did not call to cancel, even after being charged, an autoshipment was mailed on 1/25.  Apparently, after receiving the autoshipment, Mrs[redacted]l called to cancel.  She did send back the autoshippments and was refunded in full for those.  She did not talk about her original charges with our customer service rep.  I am willing to refund one of those charges to her as a courtesy, because she does have our original 2 products.  She can call and if she agrees, I will process that refund.  Her account is closed.

I did call and cancel no matter what they say! The ad I saw on facebook stated "Free Sample" only pay postage and handling charges! Do they seriously think I'd pay 89.95 for cream!! Yes I did hang up because he called me a liar that I never called in and I did! And I wanna know why they charged me two times on November 10th for 89.95!?!?! That right there is wrong! Then they continued to charge me for product I returned! If I hadn't called them after looking at my credit card statement they would never have acknowledged that they screwed up. Their a scam company with false advertising! I paid the postage of 3.95 and 1.95, that is all I was suppose to be charged! I do not appreciate them calling me a liar that I never called to cancel, that really irritates me, I am a postal worker, I received 2 shipments which I handed to my postmaster, carrie, which she sent back refused same day I received them I will not be happy with anything short of full refund of the two 89.95 the 79.95 and the 69.95!

Ms. [redacted] bought the 14 day trial of our New Age Skin Care on 9/9/16.  From what I attached, you can see that we emphasize that this is a 14 day trial, on our website, on our packing slip and on our emails.  In fact, she was not charged for the products until 9/29/16, which is much...

longer than 14 days.  Our customer service rep never said it takes much longer than 14 days to see results.  Mrs. [redacted] probably misunderstood because I am sure she said it is a 30 day supply.  If Ms. [redacted] wants to return both products, we can refund her in full for the $ 89.95 charge.  If she would like to keep the products, I can offer a partial refund of $60.00.Please let me know how she would like to proceed. Thank you,LisaS[redacted]

Ms. [redacted] ordered our products on 10/8. She ordered 2 products and was charged $5.95 and $6.97 for shipping. In with the packages were packing slips that state the customer must call within the 14 Day Trial period or they will be sent a new product and charged for that product. Since we did not...

hear from Ms. [redacted] 2 new products were shipped on 10/24 and she was charged $67.71 and $74.31. Ms. [redacted] did call on 10/30 and she was issued RMA numbers to return the products for full refunds. We did receive the products back on 11/6. Ms. [redacted] was issued one refund on 10/30 when she called, and the other refund was issued on 11/7 after the products were returned. See below.  10/31/2017 09:38am By Jake I - Refunded - $57.71 Trans-ID: [redacted]  10/31/2017 09:39am By Jake I - Refunded - $10.00 Trans-ID: [redacted]   11/07/2017 01:11pm By Lisa S - Refunded - $74.31 Trans-ID: [redacted]  Ms. [redacted] was never charged $89.95, but she was refunded what she was charged. Her account is closed and she will not receive any further products from our company. Thank you.