A & E Auto Glass

The customer had called and spoke to the owner once and the owner gave the gentleman his direct cell phone numberThe owner advised the customer to go to [redacted] to have the car alarm system checkedThe owner also told the customer our company would pay for the damagesIt is not our company's fault it had been broken intoOur office had been broken into with a state of the arm alarm system intact, that didn't stop the break in from happeningIf the customers car had been keyed in a parking lot would it be our company's responsibility to fix those damages? Our windshield installation had nothing to do with the car being broken intoThe customer has the owners direct cell phone number and can call anytimeAs we know the alarm system is in the same condition now as before we worked on the vehicleIf you have any further questions please contact A&E Auto Glass (***) [redacted] ***

So sorry to hear about your experience with one of our sales contractors I have reviewed your Complaint and have spoken with the agent and will send you $I apologize for any inconvenience this may have caused Please call me directly if you have any questions [redacted] Thanks !

***, This is Eric with A&E Auto GlassIt was brought to my attention that we owe you $please call me directly so we can get this resolvedThanks!! HAVE A GREAT DAY!! ERIC S [redacted]

I've attached the text message from Jacob stating he forgot to stop by and he needed to get the from the office in the morningDated Nov

To whom it may concern:I just read their response from A & E Glass and their workers are NOT telling them the truthThey did say they would fix the panels when they sent out the guy to tint the windows - he looked at them and said he cannot fix the panels because he did not do the glass work and spoke with the owner of the company and told him that, while I was standing thereThey then sent the guy out that originnally installed the glass and he tried to tell me that he did not remove the panels to install the glassThe panels have never been removed prior to A & E Glass touching them.They did not repond so I took my truck to the dealer that I have had all my work done since I purchased the truck newThey said there are two types of clips inside the panels - there are ones built into the panels and clips that hook into the metal of the door and they snap into each other - the problem is that the clips the installer broke are the ones that are built into the panelsIt cannot be fixed by replacing the clip - the panels have to be replaced.The total the dealership gave for the work breaks out like this:Glass and Tint to ford glass $ 600.34Panels replaced $1,620.00Estimate fee 79.95Total all together $2,300.29I feel sorry for A & E Auto Glass, they have an untrustworthy employee that is costing them their reputationI hope they realize the damage this man is doing to their business.Attached is the Receipt from Rodeo Ford for your review.Sincerely[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]

THIS WAS A CASH JOB. REGULAR WHOLESALE PRICE FOR HIS VEHICLE SHOULD HAVE BEEN $180. ALL OTHER GLASS SHOPS CHARGE BETWEEN $240 & 300. THIS CUSTOMER RECEIVED A GREAT DEAL WITH THE $40 OFF. HE ONLY PAID $140 FOR THE WINDSHIELD INSTALLED. THE $40 HE IS REFERRING TO IN... THIS COMPLAINT HAS ALREADY BEEN DISCOUNTED FROM THE ORIGINAL $180.ANY QUESTIONS PLEASE FREE TO CALL ME AT 602 688 2705.THANK YOU ERIC S [redacted] OWNER

I HAVE TOLD THE CUSTOMER TO GO TO *** ** TO GET HIM ALARM FIXEDWE DON'T DO ALARMS! IF THE ALARM IS STILL NOT WORKING PLEASE GO BACK TO THE ALARM SHOP AND I WILL PAY THEM TO FIX THE ALARMBUT IT SOUNDS LIKE THEY ALREADY HAVE AND IF THEY HAVE AND IT STILL DUES NOT WORK PROPERLY IM SURE THEY WILL MAKE IT RIGHTPLEASE LET ME BE CLEAR IT WAS NOT OUR FAULT SOMEONE DAMIDGED THIS VEHICLE! IT WAS THE PERSON THAT COMMITTED THE CRIME THAT IS AT FAULTONCE AGAIN A&E AUTO GLASS HAS NO PROBLEM PAYING TO FIX THE ALARM SYSTEM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11845598, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Ashley H***

WE HAVE DOCUMENT THAT DOOR PANELS WERE DAMAGED BEFORE WE WORKED ON CUSTOMERS VEHICLE. WE POINTED OUT AT TO CUSTOMER THERE WAS DAMAGE ON DOOR PANELS FROM PREVIOUS WORK DONE BEFORE WE DID ANY INSTALL. THE GLASS THAT WAS INSTALLED IN HER VEHICLE WAS FACTOR GREEN TINT JUST LIKE YOU
GET FROM THE FACTOR. WE ALSO PAID TO HAVE HER DOOR GLASSES TINTED AT NO CHARGE TO CUSTOMER ADDITIONAL AFTERMARKET TINT APPLIED TO HER GLASS. AS SHE AS POINTED OUT IN HER COMPLAINT WE HAVE TRIED TO SATISFY CUSTOMER WE ARE UNWILLING TO PAY FOR DAMAGE WE DID NOT CAUSE

Attached is a copy of the release that *** *** signedThe last sentence States I acknowledge the above assignment and the goods and services have been provided to my complete satisfactionWe advised Miss *** that her door panel clips we're broken before we started working on her vehicleAlso in the above referenced work order from rodeo Ford they have the glass installation work in the estimate as wellThe glass should not even be in the estimate because it was completed by A&E auto glass. HAVE A GREAT DAY! ###-###-####

A & E IS MAILING A CHECK TO THE CUSTOMER FOR THE TINTUNFORTUNETLY WE DO NOT HAVE A WINDOW TINTER THAT CAN COME TO *** ***

We will be in touch with mr *** and let him know he is welcome to come by our office at *** * *** *** *** ** *** any time to pick up the $Jacob promised him.Thank you for sending me that pic of the text. HAVE A GREAT DAY!! ERIC S*** (***)

WILL BE SENDING CHECK TO [redacted] IN THE MORNING.   THANK YOU

I've attached the text message from Jacob stating he forgot to stop by and he needed to get the 40 from the office in the morning. Dated Nov. 22.

A&E AUTO GLASS WILL BE SENDING CUSTOMER A $100 INCENTIVE CHECK FOR BEING MISLEAD FROM [redacted].    WE APOLOGIZE FOR THE MISUNDERSTANDING.    WILL GET THE CHECK IN THE MAIL  3/16/2015THANK YOU

WILL BE SENDING CHECK TO CUSTOMER  9/12/2014  WITH THE BANK FEE INCLUDED

The customer had called and spoke to the owner once and the owner gave the gentleman his direct cell phone number. The owner advised the customer to go to [redacted] to have the car alarm system checked. The owner also told the customer our company would pay for the damages. It is not our company's...

fault it had been broken into. Our office had been broken into with a state of the arm alarm system intact, that didn't stop the break in from happening. If the customers car had been keyed in a parking lot would it be our company's responsibility to fix those damages? Our windshield installation had nothing to do with the car being broken into. The customer has the owners direct cell phone number and can call anytime. As we know the alarm system is in the same condition now as before we worked on the vehicle. If you have any further questions please contact A&E Auto Glass ([redacted]) [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As to where the company "thinks" my car alarm is in the same working condition they're wrong.  It works half the time. They just don't want to be responsible for it.  How does "if my car was keyed in the parking lot" make any sense?  My car alarm sensor is attached to the windshield. With A & E Autoglass "specializing" in windshid replacement they should've known or be aware or a possible car alarm sensor being placed on the windshield. At [redacted] they told me "If I was the windshield company, I would have the customer remove the car alarm sensor so they wont be responsibe for it."
Regards,
[redacted]