Thank you
for contacting Sunnova’s Customer Care Team.? We have conducted a full
review of the account.? Please see the
details below:
?
·? ? ? ? ? ? ? ?
Customer:
? ***
***
·? ? ? ? ? ? ? ?
Sunnova
Account ID: ***
·? ? ? ? ? ? ? ?
Sunnova
Case Number:? ***
?
Issue: ?
·? ? ? ? ? ? ? ?
Customer
not understanding the terms of the agreement
·? ? ? ? ? ? ? ?
Customer
is receiving higher than bills from the utility provider
·? ? ? ? ? ? ? ?
Customer
not seeing savings
?
Response:
·? ? ? ? ? ? ? ?
Customer
was re-educated on the agreement
·? ? ? ? ? ? ? ?
Customer
was advised of their increase of consumption
?
If you have any questions, please contact us at (281) 985-
or email us at [email protected]? We are available Monday
through Friday from 7:am to 7:pm Central Standard Time
?
Thank you
again for contacting Sunnova’s Customer Care Team?
[A default letter is provided here which indicates your acceptance of the
business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? I will update if the business does not keep up to their promise of providing me with months of free service
?
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concerns Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: *** *** ·? ? ? ? ? ? ? ? Sunnova
Account ID: *** ·? ? ? ? ? ? ? ? Sunnova Case Number: *** ? Issue: ·? ? ? ? ? ? ? ? Customer has concerns that the solar system was not producing ? Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: *** *** ·? ? ? ? ? ? ? ? Sunnova
Account ID: *** ·? ? ? ? ? ? ? ? Sunnova Case Number: Case-*** ? Issue: ·? ? ? ? ? ? ? ? Customer is disputing being charged while solar system was being moved from old residence to their residence ? ? Sunnova is currently researching this issue for the customer we will contact the customer to gather additional detailsAt that time, a final resolution will be sent after our research is completed? If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com:
This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/29/and assigned ID ***
Regards,
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below:? ·? ? ? ? ? ? ? ? Customer: *** ***·? ? ? ? ? ? ? ? Sunnova Account
ID: ***·? ? ? ? ? ? ? ? Sunnova Case Number: Case-***? Issue:·? ? ? ? ? ? ? ? Customer is requesting compensation prior to terms indicated under her Pagreement? ? Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter? If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: *** *** ·? ? ? ? ? ? ? ? Sunnova
Account ID: *** ·? ? ? ? ? ? ? ? Sunnova Case Number: Case-*** ? Issue: ·? ? ? ? ? ? ? ? Customer was unaware that he would receive two bills once going solar ? Sunnova is currently researching this issue for the customer, we will contact the customer to gather additional detailsA final resolution will be submitted to you on this matter ? If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? The contract was successfully cancelled, the lien was removed rom the house, billing was stopped and they provided proof of the one year warranty in writing for the new owners of the houseI appreciate sunnova working with me to resolve this issueThank you.?
?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
The timeline for the proposed fix is outside the day window for responding as to whether a satisfactory solution has been providedI will continue to reject the company's responses until the issue is resolved.?
Regards,
*** ***
?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve? Because of the incorrect design of the system by an Sunnova approved installation company, the system will consistently fail to produce anywhere near the guaranteed kWh? Until the system is retrofitted, it will not perform as it was guaranteed to? your approved company *** *** *** is an absolute joke? ? ? ?
Regards,
?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
I have spoken with their customer service team on many? occasions, and even with our
phone conversation today, we are nowhere near close to a resolution to this issue? Sunnova has yet to provide approal for the removal of the system that was requested weeks ago
Regards,
? *** ***
Please note the customer case is still actively open and we will provide the customer with an resolutionWe are work diligently to address the customer concerns
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
Hello, I filed a previous complaint against Sunnova, due to misrepresentation of their productYour agency has engaged them and they were working on a resolutionCase #***Now the case is indicating that it's closed, however Sunnova has done nothing to correct this problemIn fact, it has conveniently stalled now that Revdex.com is showing the case as "closed"Please continue to encourage Sunnova to make things right, as they seem to have lost interest againIt has now been over a month since I started this process.? ? Add enough solar panels to the system to make the production level match our consumption levelSimpleThat is what we were promised and definitely not what we gotPlease re-open this case and see it through! Thank you
Regards,
?
Thank you for contacting Sunnova’s Customer Care Team.? We are conducting a full review of the account.? Please see the details below:? ·? ? ? ? ? ? *** *** ** *** ·? ? ? ? ? ? *** *** ***
***·? ? ? ? ? ? *** *** ***? ***? Issue:·? ? ? ? ? ? The customer has indicated that he sustained roof damage from hail·? ? ? ? ? ? Due to the weather related damages the customer wants the solar panels removed to repair the roof? Sunnova is in the process of investigating this issue for the customer we will contact *** *** to discuss this matter furtherWe will stay in constant communication with the customer to convey updates directly until this matter is resolved.If you have any questions, please contact us at *** *** *** or email us at ***? We are available Monday through Friday from 7:am to 7:pm Central Standard Time.? Thank you again for contacting Sunnova’s Customer Care.? ?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
From: "*** * *** *** Date: October 6, at 12:50:PM PDT To: Subject: SunnovaI would like to submit a complaint against Sunnova of HustonThey are a very difficult company to deal withI requested a one on one meeting with a real person to renegotiate a better contractThey say they will only deal over the phone or by e-mailMy signature is not on a contract at this time and the claim the signature is electronic.They sent someone in person from *** **but they claim they will not send him back out as he cannot negotiate contractsThey refuse to send someone from *** who canI want a more equitable contract and I want it soonPlease helpMy e-mail is? *** Thank you*** *** ***
Regards,
?
Sunnova has provided customer with an early true up credit to the account to compensate for low production within the first year of serviceBypassing the terms under their Lease Agreement and providing credit prior to the time frame speculated in agreementWe are also working on a solution the low production.?
Thank you
for contacting Sunnova’s Customer Care Team.? We have conducted a full
review of the account.? Please see the
details below:
?
·? ? ? ? ? ? ? ?
Customer:
? ***
***
·? ? ? ? ? ? ? ?
Sunnova
Account ID: ***
·? ? ? ? ? ? ? ?
Sunnova
Case Number:? ***
?
Issue: ?
·? ? ? ? ? ? ? ?
Customer
not understanding the terms of the agreement
·? ? ? ? ? ? ? ?
Customer
is receiving higher than bills from the utility provider
·? ? ? ? ? ? ? ?
Customer
not seeing savings
?
Response:
·? ? ? ? ? ? ? ?
Customer
was re-educated on the agreement
·? ? ? ? ? ? ? ?
Customer
was advised of their increase of consumption
?
If you have any questions, please contact us at (281) 985-
or email us at [email protected]? We are available Monday
through Friday from 7:am to 7:pm Central Standard Time
?
Thank you
again for contacting Sunnova’s Customer Care Team?
[A default letter is provided here which indicates your acceptance of the
business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? I will update if the business does not keep up to their promise of providing me with months of free service
?
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concerns Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: *** *** ·? ? ? ? ? ? ? ? Sunnova
Account ID: *** ·? ? ? ? ? ? ? ? Sunnova Case Number: *** ? Issue: ·? ? ? ? ? ? ? ? Customer has concerns that the solar system was not producing ? Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Customer system was interconnected and in service on 4/4/
Customer has been provided with the prepayment amount per her request
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: *** *** ·? ? ? ? ? ? ? ? Sunnova
Account ID: *** ·? ? ? ? ? ? ? ? Sunnova Case Number: Case-*** ? Issue: ·? ? ? ? ? ? ? ? Customer is disputing being charged while solar system was being moved from old residence to their residence ? ? Sunnova is currently researching this issue for the customer we will contact the customer to gather additional detailsAt that time, a final resolution will be sent after our research is completed? If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com:
This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/29/and assigned ID ***
Regards,
Sunnova is thoroughly looking into the case to determine the best outcome/resolution for the customer
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaintPlease see the details below:? ·? ? ? ? ? ? ? ? Customer: *** ***·? ? ? ? ? ? ? ? Sunnova Account
ID: ***·? ? ? ? ? ? ? ? Sunnova Case Number: Case-***? Issue:·? ? ? ? ? ? ? ? Customer is requesting compensation prior to terms indicated under her Pagreement? ? Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter? If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: *** *** ·? ? ? ? ? ? ? ? Sunnova
Account ID: *** ·? ? ? ? ? ? ? ? Sunnova Case Number: Case-*** ? Issue: ·? ? ? ? ? ? ? ? Customer was unaware that he would receive two bills once going solar ? Sunnova is currently researching this issue for the customer, we will contact the customer to gather additional detailsA final resolution will be submitted to you on this matter ? If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? The contract was successfully cancelled, the lien was removed rom the house, billing was stopped and they provided proof of the one year warranty in writing for the new owners of the houseI appreciate sunnova working with me to resolve this issueThank you.?
?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
The timeline for the proposed fix is outside the day window for responding as to whether a satisfactory solution has been providedI will continue to reject the company's responses until the issue is resolved.?
Regards,
*** ***
?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve? Because of the incorrect design of the system by an Sunnova approved installation company, the system will consistently fail to produce anywhere near the guaranteed kWh? Until the system is retrofitted, it will not perform as it was guaranteed to? your approved company *** *** *** is an absolute joke? ? ? ?
Regards,
?
Sunnova is working on providing the customer a resolution?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
I have spoken with their customer service team on many? occasions, and even with our
phone conversation today, we are nowhere near close to a resolution to this issue? Sunnova has yet to provide approal for the removal of the system that was requested weeks ago
Regards,
? *** ***
Please note the customer case is still actively open and we will provide the customer with an resolutionWe are work diligently to address the customer concerns
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
Hello, I filed a previous complaint against Sunnova, due to misrepresentation of their productYour agency has engaged them and they were working on a resolutionCase #***Now the case is indicating that it's closed, however Sunnova has done nothing to correct this problemIn fact, it has conveniently stalled now that Revdex.com is showing the case as "closed"Please continue to encourage Sunnova to make things right, as they seem to have lost interest againIt has now been over a month since I started this process.? ? Add enough solar panels to the system to make the production level match our consumption levelSimpleThat is what we were promised and definitely not what we gotPlease re-open this case and see it through! Thank you
Regards,
?
Thank you for contacting Sunnova’s Customer Care Team.? We are conducting a full review of the account.? Please see the details below:? ·? ? ? ? ? ? *** *** ** *** ·? ? ? ? ? ? *** *** ***
***·? ? ? ? ? ? *** *** ***? ***? Issue:·? ? ? ? ? ? The customer has indicated that he sustained roof damage from hail·? ? ? ? ? ? Due to the weather related damages the customer wants the solar panels removed to repair the roof? Sunnova is in the process of investigating this issue for the customer we will contact *** *** to discuss this matter furtherWe will stay in constant communication with the customer to convey updates directly until this matter is resolved.If you have any questions, please contact us at *** *** *** or email us at ***? We are available Monday through Friday from 7:am to 7:pm Central Standard Time.? Thank you again for contacting Sunnova’s Customer Care.? ?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
From: "*** * *** *** Date: October 6, at 12:50:PM PDT To: Subject: SunnovaI would like to submit a complaint against Sunnova of HustonThey are a very difficult company to deal withI requested a one on one meeting with a real person to renegotiate a better contractThey say they will only deal over the phone or by e-mailMy signature is not on a contract at this time and the claim the signature is electronic.They sent someone in person from *** **but they claim they will not send him back out as he cannot negotiate contractsThey refuse to send someone from *** who canI want a more equitable contract and I want it soonPlease helpMy e-mail is? *** Thank you*** *** ***
Regards,
?
Sunnova has provided customer with an early true up credit to the account to compensate for low production within the first year of serviceBypassing the terms under their Lease Agreement and providing credit prior to the time frame speculated in agreementWe are also working on a solution the low production.?