Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Tuesday, February 23, 7:PM *** *** *** Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** thanksproblem is solved so farwaiting for next bill to see if change is impementedthanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Is this their final answer? It appears to be inconclusive and as if they are still working on it Further, I spoke with one of their reps on the phone today and she assured me she'd get back to me by close of business with a solution, one way or the other That did not happen I am not surprised though! Maybe tomorrow? I have her direct number and will call her back, if I don't hear from her first
Thank you!
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I wasn't saying the time wasn't acceptableSimply that I was awaiting the dayI only have a certain amount of time to respond to the Revdex.com, so I was responding within the time frame in order to keep the complaint openI will not be closing this complaint until I am fully satisfied that there is no damage to the house, and that there are no roof leaksThe technician said it could not be tested for leaks today as it wouldn't be dry enough to testUnfortunately I have to wait for rain in order to see that everything is fully sealed on the roof.
Regards, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Both my husband and I have spoken to Sunnova, they proposed to resolve the $bill due to their negligence of not installing additional panels, we not pay months of their solar bill. During winter months our average solar bill is $a month. That would be a net of $120. This is insulting! $savings to us to make up for a $bill is inacceptable!
Regards,*** and *** ***
Customer has been contacted on several attempts with no success, customer has been provided a solar credit of $which equals the first two months of solar with Sunnova
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint
Problems have not been resolved I called Sunnova on 2/@ 10:31am and left a message for Ignacio, the customer service rep assigned to my case He replied back at 6:14pm and told me that sunnova was still looking into the issue Production is steadily increasing due to the increased hours of daylight present as compared to November,December, January,February So the system didn't miraculously fix itself Soon the leaves will be on the neighbors trees and creating Shade on the panels since the panels fail to strongly generate over the winter, I will have very little kwh banked for high demand summer months
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint ]
Regards,*** *** is currently filing for permits to install panels No projected date of install has been set yet I will update when I have more information [Provide details of why you are not satisfied with this resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint It has been a full week since sunnova responded, saying they are working on a resolution for me Not one single person from the company has tried to contact meI only have a couple of days left to accept or reject their response, and I do not want this complaint closed without it actually being resolvedTherefore, I reject this response due to lack of contact with the company I haven't seen one bit of evidence that they are trying to help.
Regards,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide
details of why you are not satisfied with this resolution.]
Regards,
No resolution has been proposed by Sunnova
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Sunday, January 17, 6:PM Subject: complaint ***I received a email requesting the following informationThis message is in regard to your complaint submitted on 12/17/against Sunnova. Your complaint was assigned ID *** You recently filed a complaint on the above mentioned company. The last we heard from you the issue was not resolved. Please provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possible Are the issues resolved? No If no, what issues remain outstanding? Sunnova failed to deliver a working systemadvertising - Sunnova claims 24/monitoring on website and promotional materialThere customer service explains they only monitor once a month and have no visibility of system errors Did you ever file your case through the court system? not yet meeting with attorney scheduled . If so please include a copy of your filing or judgment for our files Signature: __*** ***____Date: _____1/16/2016____________________ *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Tuesday, July 19, 12:PM Subject: case number ***I did not respond by phone call to the business because I had already exhausted that resource when I filed the caseI WILL NOT speak with them on the telephone as per instructions from (Revdex.com) websiteAll communications, until this is resolved, will be in writing or email.Thanks,*** ***
Sunnova has been in communication with the customer today to discuss the part of her complaint related to mailing in their paymentsIn our correspondence we provided clarity in terms of no additional fees would be applied for the customer's account for mailing in payments after reviewing their monthly invoice.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I do not intend to accept anything said until I see the actual results. This has happened over and over again and each time I get this response and yet it occurs the next time.
Regards,
Please see the details below:Customer: *** ***Sunnova Account ID: ***Sunnova Case Number: ***Issue:Customer feels he was misled on the operation of the system and the way he would be billedWe requested the customer send his bills in for analysis on 9/14/ Customer declined to send The operation and functionality of the customer's system is industry standard and detailed in the Lease Amendment he signed Industry standard for solar powered homes is that they are still on their utility grid Because they are still receiving power from public utility the customer will receive two bills, as they are receiving power from two sourcesThe customer is located in *** where the price is per KWH He is currently receiving per KWH under his contract with Sunnova Customer is upset with the time frame taken to have system operating The customer didn't sign off on the appropriate paperwork until February of and then we must wait for Permission to Operate and permits from the *** Energy Commission Customer should have all of those documents with these dates.Customer received a higher than utility bill after going solarThe price in *** is KWH and the customer is receiving KWH Please see signed Lease Amendment.Customer requested to have billing due date changed but was unable to be accommodated. Mr*** selected his billing date originally We cannot accommodate the date he's requesting; however we can offer the 17th as an alternative.Customer would like panels removed and to be released from the agreement If the customer would like his panels removed then he will have to pay for the cost of removal Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter.If you have any questions, please contact us at *** *** *** or email us at *** We are available Monday through Friday from 7:am to 7:pm Central Standard Time. Thank you again for contacting Sunnova’s Customer Care Team
Thank you for
contacting Sunnova’s Customer Care Team.? We have conducted a full review of the
account.? Please see the details below:
">·? ? ? ? ? ? ? ?
Customer:?
*** * ***
·? ? ? ? ? ? ? ?
Sunnova Account ID: ***
·? ? ? ? ? ? ? ?
Sunnova Case Number:? ***
?
Issue:
·? ? ? ? ? ? ? ?
Customer is receiving high utility bills
·? ? ? ? ? ? ? ?
Does not see savings for obtaining solar
·? ? ? ? ? ? ? ?
Customer is concerned about system production
and the monitoring process?
?
If you have any questions, please contact us at (281) 985- or
email us at [email protected]
? We are available Monday through Friday from 7:am to 7:pm Central
Standard Time
?
Thank you again for contacting Sunnova’s Customer Care
Team?
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concerns Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: *** *** ·? ? ? ? ? ? ? ? Sunnova
Account ID: *** ·? ? ? ? ? ? ? ? Sunnova Case Number: Case-*** ? Issue: ·? ? ? ? ? ? ? ? Customer is requesting compensation for low production during the summer season ? Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com:
This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/1/and assigned ID ***
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Tuesday, February 23, 7:PM *** *** *** Subject: Re: You have a New Message from Revdex.com Regarding Complaint #*** thanksproblem is solved so farwaiting for next bill to see if change is impementedthanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Is this their final answer? It appears to be inconclusive and as if they are still working on it Further, I spoke with one of their reps on the phone today and she assured me she'd get back to me by close of business with a solution, one way or the other That did not happen I am not surprised though! Maybe tomorrow? I have her direct number and will call her back, if I don't hear from her first
Thank you!
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I wasn't saying the time wasn't acceptableSimply that I was awaiting the dayI only have a certain amount of time to respond to the Revdex.com, so I was responding within the time frame in order to keep the complaint openI will not be closing this complaint until I am fully satisfied that there is no damage to the house, and that there are no roof leaksThe technician said it could not be tested for leaks today as it wouldn't be dry enough to testUnfortunately I have to wait for rain in order to see that everything is fully sealed on the roof.
Regards, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Both my husband and I have spoken to Sunnova, they proposed to resolve the $bill due to their negligence of not installing additional panels, we not pay months of their solar bill. During winter months our average solar bill is $a month. That would be a net of $120. This is insulting! $savings to us to make up for a $bill is inacceptable!
Regards,*** and *** ***
Customer has been contacted on several attempts with no success, customer has been provided a solar credit of $which equals the first two months of solar with Sunnova
Sunnova is looking into alternative options in providing customer a solution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint
Problems have not been resolved I called Sunnova on 2/@ 10:31am and left a message for Ignacio, the customer service rep assigned to my case He replied back at 6:14pm and told me that sunnova was still looking into the issue Production is steadily increasing due to the increased hours of daylight present as compared to November,December, January,February So the system didn't miraculously fix itself Soon the leaves will be on the neighbors trees and creating Shade on the panels since the panels fail to strongly generate over the winter, I will have very little kwh banked for high demand summer months
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint ]
Regards,*** *** is currently filing for permits to install panels No projected date of install has been set yet I will update when I have more information [Provide details of why you are not satisfied with this resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint It has been a full week since sunnova responded, saying they are working on a resolution for me Not one single person from the company has tried to contact meI only have a couple of days left to accept or reject their response, and I do not want this complaint closed without it actually being resolvedTherefore, I reject this response due to lack of contact with the company I haven't seen one bit of evidence that they are trying to help.
Regards,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide
details of why you are not satisfied with this resolution.]
Regards,
No resolution has been proposed by Sunnova
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Sunday, January 17, 6:PM Subject: complaint ***I received a email requesting the following informationThis message is in regard to your complaint submitted on 12/17/against Sunnova. Your complaint was assigned ID *** You recently filed a complaint on the above mentioned company. The last we heard from you the issue was not resolved. Please provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possible Are the issues resolved? No If no, what issues remain outstanding? Sunnova failed to deliver a working systemadvertising - Sunnova claims 24/monitoring on website and promotional materialThere customer service explains they only monitor once a month and have no visibility of system errors Did you ever file your case through the court system? not yet meeting with attorney scheduled . If so please include a copy of your filing or judgment for our files Signature: __*** ***____Date: _____1/16/2016____________________ *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Tuesday, July 19, 12:PM Subject: case number ***I did not respond by phone call to the business because I had already exhausted that resource when I filed the caseI WILL NOT speak with them on the telephone as per instructions from (Revdex.com) websiteAll communications, until this is resolved, will be in writing or email.Thanks,*** ***
Good afternoon, We have scheduled a appointment 06/18/to have system serviceWe will keep you inform if any changes
Sunnova has been in communication with the customer today to discuss the part of her complaint related to mailing in their paymentsIn our correspondence we provided clarity in terms of no additional fees would be applied for the customer's account for mailing in payments after reviewing their monthly invoice.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I do not intend to accept anything said until I see the actual results. This has happened over and over again and each time I get this response and yet it occurs the next time.
Regards,
Please see the details below:Customer: *** ***Sunnova Account ID: ***Sunnova Case Number: ***Issue:Customer feels he was misled on the operation of the system and the way he would be billedWe requested the customer send his bills in for analysis on 9/14/ Customer declined to send The operation and functionality of the customer's system is industry standard and detailed in the Lease Amendment he signed Industry standard for solar powered homes is that they are still on their utility grid Because they are still receiving power from public utility the customer will receive two bills, as they are receiving power from two sourcesThe customer is located in *** where the price is per KWH He is currently receiving per KWH under his contract with Sunnova Customer is upset with the time frame taken to have system operating The customer didn't sign off on the appropriate paperwork until February of and then we must wait for Permission to Operate and permits from the *** Energy Commission Customer should have all of those documents with these dates.Customer received a higher than utility bill after going solarThe price in *** is KWH and the customer is receiving KWH Please see signed Lease Amendment.Customer requested to have billing due date changed but was unable to be accommodated. Mr*** selected his billing date originally We cannot accommodate the date he's requesting; however we can offer the 17th as an alternative.Customer would like panels removed and to be released from the agreement If the customer would like his panels removed then he will have to pay for the cost of removal Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter.If you have any questions, please contact us at *** *** *** or email us at *** We are available Monday through Friday from 7:am to 7:pm Central Standard Time. Thank you again for contacting Sunnova’s Customer Care Team
Sunnova is awaiting response from third party vendor on feedback from site visit to Mr*** home
Thank you for
contacting Sunnova’s Customer Care Team.? We have conducted a full review of the
account.? Please see the details below:
">·? ? ? ? ? ? ? ?
Customer:?
*** * ***
·? ? ? ? ? ? ? ?
Sunnova Account ID: ***
·? ? ? ? ? ? ? ?
Sunnova Case Number:? ***
?
Issue:
·? ? ? ? ? ? ? ?
Customer is receiving high utility bills
·? ? ? ? ? ? ? ?
Does not see savings for obtaining solar
·? ? ? ? ? ? ? ?
Customer is concerned about system production
and the monitoring process?
?
If you have any questions, please contact us at (281) 985- or
email us at [email protected]
? We are available Monday through Friday from 7:am to 7:pm Central
Standard Time
?
Thank you again for contacting Sunnova’s Customer Care
Team?
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concerns Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: *** *** ·? ? ? ? ? ? ? ? Sunnova
Account ID: *** ·? ? ? ? ? ? ? ? Sunnova Case Number: Case-*** ? Issue: ·? ? ? ? ? ? ? ? Customer is requesting compensation for low production during the summer season ? Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com:
This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/1/and assigned ID ***
Regards,