Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I am not satisfied with the responses from SunnovaSunnova keeps calling me telling me there is nothing more they can doThe panels are performing and there is no more room on my roof for more panelsI understand all thisWhat I don't understand is the original company *** *** who came to my house to measure how many kWh I needed per year must have measured wrongI have called my electric company who told me I used kWh before the solar panels were installedI did not know this at the time of install but we were set up for a kWh systemMy job is not to sell the product to myself the sales rep is supposed to measure correctlyIf we used kWh why did they set me up for a kWh system*** *** has now been bought out by *** which Sunnova does not work withSo there is no recourse of action to fix this error. Sunnova had another company *** come to my house to rectify the issue*** can provide a 13562kwh system but the agreement would have to be *** would take off the current panels and install the new systemSunnova originally agreed but now has not agreed and will not pay ***So I have take Sunnova's word the panels are functioning properly. I am am stuck in a year contract for a system that leaves kWh unaccounted forI will always have a high electric billI just want to be released from my lease and have the panels taken off at Sunnova's expenseI will not be responsable for the $that Sunnova wants to be paid for cancelling the leaseThis is crazy I pay $for the lease and $for utilityThis is more then I was paying originally for electric before solarIt has turned out to be a waste of money and I feel taken advantage of. I have made over calls to Sunnova and I am not getting anywhere just a run around that the panels are working correctlyWell if they are working great but why should I have to pay $for lease and $for electricWhy can't Sunnova try to help anymore then just telling me they are working Why do they sell solar systems that put people in a higher debt for electric whe the reps are telling the new consumer you will have a minimal electric billSunnova no longer works with the company who bought out the original solar panel company and now it is on me to have to suck it up for the next years these extreme electric billsWhat happens in years when the lease of the solar panels is $per month plus my $electric bill and electric goes up $every yearAt one point I will be paying close to $to $for electricI DONT THINK SO. Raul in business retention promised to call back...NEVER DIDIgnacio calls but says every time there is no more room on your room for more panels and we can not change the system. So the way I take this is WE GOT YOU...YOUR STUCK IN THIS LEASE NO MATTER WHAT...THIS COMPANY IS REDICULOUSTHERE ARE SO MANY COMPLAINS AND BAD REVIEWS ONLINEI AM NOT SURE THERE WILL EVER BE A RESOLVE IN THE CONSUMERS DIRECTION.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Is this their final answer? It appears to be inconclusive and as if they are still working on it Further, I spoke with one of their reps on the phone today and she assured me she'd get back to me by close of business with a solution, one way or the other That did not happen I am not surprised though! Maybe tomorrow? I have her direct number and will call her back, if I don't hear from her first
Thank you!
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Both my husband and I have spoken to Sunnova, they proposed to resolve the $bill due to their negligence of not installing additional panels, we not pay months of their solar bill. During winter months our average solar bill is $a month. That would be a net of $120. This is insulting! $savings to us to make up for a $bill is inacceptable!
Regards,*** and *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint
Problems have not been resolved I called Sunnova on 2/@ 10:31am and left a message for Ignacio, the customer service rep assigned to my case He replied back at 6:14pm and told me that sunnova was still looking into the issue Production is steadily increasing due to the increased hours of daylight present as compared to November,December, January,February So the system didn't miraculously fix itself Soon the leaves will be on the neighbors trees and creating Shade on the panels since the panels fail to strongly generate over the winter, I will have very little kwh banked for high demand summer months
Regards,
*** ***
Customer has been contacted on several attempts with no success, customer has been provided a solar credit of $which equals the first two months of solar with Sunnova
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I wasn't saying the time wasn't acceptableSimply that I was awaiting the dayI only have a certain amount of time to respond to the Revdex.com, so I was responding within the time frame in order to keep the complaint openI will not be closing this complaint until I am fully satisfied that there is no damage to the house, and that there are no roof leaksThe technician said it could not be tested for leaks today as it wouldn't be dry enough to testUnfortunately I have to wait for rain in order to see that everything is fully sealed on the roof.
Regards, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Sunday, January 17, 6:PM Subject: complaint ***I received a email requesting the following informationThis message is in regard to your complaint submitted on 12/17/against Sunnova. Your complaint was assigned ID *** You recently filed a complaint on the above mentioned company. The last we heard from you the issue was not resolved. Please provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possible Are the issues resolved? No If no, what issues remain outstanding? Sunnova failed to deliver a working systemadvertising - Sunnova claims 24/monitoring on website and promotional materialThere customer service explains they only monitor once a month and have no visibility of system errors Did you ever file your case through the court system? not yet meeting with attorney scheduled . If so please include a copy of your filing or judgment for our files Signature: __*** ***____Date: _____1/16/2016____________________ *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint ]
Regards,*** *** is currently filing for permits to install panels No projected date of install has been set yet I will update when I have more information [Provide details of why you are not satisfied with this resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint It has been a full week since sunnova responded, saying they are working on a resolution for me Not one single person from the company has tried to contact meI only have a couple of days left to accept or reject their response, and I do not want this complaint closed without it actually being resolvedTherefore, I reject this response due to lack of contact with the company I haven't seen one bit of evidence that they are trying to help.
Regards,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide
details of why you are not satisfied with this resolution.]
Regards,
No resolution has been proposed by Sunnova
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Tuesday, July 19, 12:PM Subject: case number ***I did not respond by phone call to the business because I had already exhausted that resource when I filed the caseI WILL NOT speak with them on the telephone as per instructions from (Revdex.com) websiteAll communications, until this is resolved, will be in writing or email.Thanks,*** ***
Sunnova has been in communication with the customer today to discuss the part of her complaint related to mailing in their paymentsIn our correspondence we provided clarity in terms of no additional fees would be applied for the customer's account for mailing in payments after reviewing their monthly invoice.
Please see the details below:Customer: *** ***Sunnova Account ID: ***Sunnova Case Number: ***Issue:Customer feels he was misled on the operation of the system and the way he would be billedWe requested the customer send his bills in for analysis on 9/14/ Customer declined to send The operation and functionality of the customer's system is industry standard and detailed in the Lease Amendment he signed Industry standard for solar powered homes is that they are still on their utility grid Because they are still receiving power from public utility the customer will receive two bills, as they are receiving power from two sourcesThe customer is located in *** where the price is per KWH He is currently receiving per KWH under his contract with Sunnova Customer is upset with the time frame taken to have system operating The customer didn't sign off on the appropriate paperwork until February of and then we must wait for Permission to Operate and permits from the *** Energy Commission Customer should have all of those documents with these dates.Customer received a higher than utility bill after going solarThe price in *** is KWH and the customer is receiving KWH Please see signed Lease Amendment.Customer requested to have billing due date changed but was unable to be accommodated. Mr*** selected his billing date originally We cannot accommodate the date he's requesting; however we can offer the 17th as an alternative.Customer would like panels removed and to be released from the agreement If the customer would like his panels removed then he will have to pay for the cost of removal Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter.If you have any questions, please contact us at *** *** *** or email us at *** We are available Monday through Friday from 7:am to 7:pm Central Standard Time. Thank you again for contacting Sunnova’s Customer Care Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I do not intend to accept anything said until I see the actual results. This has happened over and over again and each time I get this response and yet it occurs the next time.
Regards,
Thank you for
contacting Sunnova’s Customer Care Team.? We have conducted a full review of the
account.? Please see the details below:
">·? ? ? ? ? ? ? ?
Customer:?
*** * ***
·? ? ? ? ? ? ? ?
Sunnova Account ID: ***
·? ? ? ? ? ? ? ?
Sunnova Case Number:? ***
?
Issue:
·? ? ? ? ? ? ? ?
Customer is receiving high utility bills
·? ? ? ? ? ? ? ?
Does not see savings for obtaining solar
·? ? ? ? ? ? ? ?
Customer is concerned about system production
and the monitoring process?
?
If you have any questions, please contact us at (281) 985- or
email us at [email protected]
? We are available Monday through Friday from 7:am to 7:pm Central
Standard Time
?
Thank you again for contacting Sunnova’s Customer Care
Team?
Revdex.com:
This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/1/and assigned ID ***
Regards,
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concerns Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: *** *** ·? ? ? ? ? ? ? ? Sunnova
Account ID: *** ·? ? ? ? ? ? ? ? Sunnova Case Number: Case-*** ? Issue: ·? ? ? ? ? ? ? ? Customer is requesting compensation for low production during the summer season ? Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I am not satisfied with the responses from SunnovaSunnova keeps calling me telling me there is nothing more they can doThe panels are performing and there is no more room on my roof for more panelsI understand all thisWhat I don't understand is the original company *** *** who came to my house to measure how many kWh I needed per year must have measured wrongI have called my electric company who told me I used kWh before the solar panels were installedI did not know this at the time of install but we were set up for a kWh systemMy job is not to sell the product to myself the sales rep is supposed to measure correctlyIf we used kWh why did they set me up for a kWh system*** *** has now been bought out by *** which Sunnova does not work withSo there is no recourse of action to fix this error. Sunnova had another company *** come to my house to rectify the issue*** can provide a 13562kwh system but the agreement would have to be *** would take off the current panels and install the new systemSunnova originally agreed but now has not agreed and will not pay ***So I have take Sunnova's word the panels are functioning properly. I am am stuck in a year contract for a system that leaves kWh unaccounted forI will always have a high electric billI just want to be released from my lease and have the panels taken off at Sunnova's expenseI will not be responsable for the $that Sunnova wants to be paid for cancelling the leaseThis is crazy I pay $for the lease and $for utilityThis is more then I was paying originally for electric before solarIt has turned out to be a waste of money and I feel taken advantage of. I have made over calls to Sunnova and I am not getting anywhere just a run around that the panels are working correctlyWell if they are working great but why should I have to pay $for lease and $for electricWhy can't Sunnova try to help anymore then just telling me they are working Why do they sell solar systems that put people in a higher debt for electric whe the reps are telling the new consumer you will have a minimal electric billSunnova no longer works with the company who bought out the original solar panel company and now it is on me to have to suck it up for the next years these extreme electric billsWhat happens in years when the lease of the solar panels is $per month plus my $electric bill and electric goes up $every yearAt one point I will be paying close to $to $for electricI DONT THINK SO. Raul in business retention promised to call back...NEVER DIDIgnacio calls but says every time there is no more room on your room for more panels and we can not change the system. So the way I take this is WE GOT YOU...YOUR STUCK IN THIS LEASE NO MATTER WHAT...THIS COMPANY IS REDICULOUSTHERE ARE SO MANY COMPLAINS AND BAD REVIEWS ONLINEI AM NOT SURE THERE WILL EVER BE A RESOLVE IN THE CONSUMERS DIRECTION.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Is this their final answer? It appears to be inconclusive and as if they are still working on it Further, I spoke with one of their reps on the phone today and she assured me she'd get back to me by close of business with a solution, one way or the other That did not happen I am not surprised though! Maybe tomorrow? I have her direct number and will call her back, if I don't hear from her first
Thank you!
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Both my husband and I have spoken to Sunnova, they proposed to resolve the $bill due to their negligence of not installing additional panels, we not pay months of their solar bill. During winter months our average solar bill is $a month. That would be a net of $120. This is insulting! $savings to us to make up for a $bill is inacceptable!
Regards,*** and *** ***
Sunnova is looking into alternative options in providing customer a solution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not
resolve my complaint
Problems have not been resolved I called Sunnova on 2/@ 10:31am and left a message for Ignacio, the customer service rep assigned to my case He replied back at 6:14pm and told me that sunnova was still looking into the issue Production is steadily increasing due to the increased hours of daylight present as compared to November,December, January,February So the system didn't miraculously fix itself Soon the leaves will be on the neighbors trees and creating Shade on the panels since the panels fail to strongly generate over the winter, I will have very little kwh banked for high demand summer months
Regards,
*** ***
Customer has been contacted on several attempts with no success, customer has been provided a solar credit of $which equals the first two months of solar with Sunnova
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I wasn't saying the time wasn't acceptableSimply that I was awaiting the dayI only have a certain amount of time to respond to the Revdex.com, so I was responding within the time frame in order to keep the complaint openI will not be closing this complaint until I am fully satisfied that there is no damage to the house, and that there are no roof leaksThe technician said it could not be tested for leaks today as it wouldn't be dry enough to testUnfortunately I have to wait for rain in order to see that everything is fully sealed on the roof.
Regards, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Sunday, January 17, 6:PM Subject: complaint ***I received a email requesting the following informationThis message is in regard to your complaint submitted on 12/17/against Sunnova. Your complaint was assigned ID *** You recently filed a complaint on the above mentioned company. The last we heard from you the issue was not resolved. Please provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possible Are the issues resolved? No If no, what issues remain outstanding? Sunnova failed to deliver a working systemadvertising - Sunnova claims 24/monitoring on website and promotional materialThere customer service explains they only monitor once a month and have no visibility of system errors Did you ever file your case through the court system? not yet meeting with attorney scheduled . If so please include a copy of your filing or judgment for our files Signature: __*** ***____Date: _____1/16/2016____________________ *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint ]
Regards,*** *** is currently filing for permits to install panels No projected date of install has been set yet I will update when I have more information [Provide details of why you are not satisfied with this resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint It has been a full week since sunnova responded, saying they are working on a resolution for me Not one single person from the company has tried to contact meI only have a couple of days left to accept or reject their response, and I do not want this complaint closed without it actually being resolvedTherefore, I reject this response due to lack of contact with the company I haven't seen one bit of evidence that they are trying to help.
Regards,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide
details of why you are not satisfied with this resolution.]
Regards,
No resolution has been proposed by Sunnova
Good afternoon, We have scheduled a appointment 06/18/to have system serviceWe will keep you inform if any changes
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Tuesday, July 19, 12:PM Subject: case number ***I did not respond by phone call to the business because I had already exhausted that resource when I filed the caseI WILL NOT speak with them on the telephone as per instructions from (Revdex.com) websiteAll communications, until this is resolved, will be in writing or email.Thanks,*** ***
Sunnova has been in communication with the customer today to discuss the part of her complaint related to mailing in their paymentsIn our correspondence we provided clarity in terms of no additional fees would be applied for the customer's account for mailing in payments after reviewing their monthly invoice.
Please see the details below:Customer: *** ***Sunnova Account ID: ***Sunnova Case Number: ***Issue:Customer feels he was misled on the operation of the system and the way he would be billedWe requested the customer send his bills in for analysis on 9/14/ Customer declined to send The operation and functionality of the customer's system is industry standard and detailed in the Lease Amendment he signed Industry standard for solar powered homes is that they are still on their utility grid Because they are still receiving power from public utility the customer will receive two bills, as they are receiving power from two sourcesThe customer is located in *** where the price is per KWH He is currently receiving per KWH under his contract with Sunnova Customer is upset with the time frame taken to have system operating The customer didn't sign off on the appropriate paperwork until February of and then we must wait for Permission to Operate and permits from the *** Energy Commission Customer should have all of those documents with these dates.Customer received a higher than utility bill after going solarThe price in *** is KWH and the customer is receiving KWH Please see signed Lease Amendment.Customer requested to have billing due date changed but was unable to be accommodated. Mr*** selected his billing date originally We cannot accommodate the date he's requesting; however we can offer the 17th as an alternative.Customer would like panels removed and to be released from the agreement If the customer would like his panels removed then he will have to pay for the cost of removal Sunnova is currently researching this issue for the customer, we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter.If you have any questions, please contact us at *** *** *** or email us at *** We are available Monday through Friday from 7:am to 7:pm Central Standard Time. Thank you again for contacting Sunnova’s Customer Care Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I do not intend to accept anything said until I see the actual results. This has happened over and over again and each time I get this response and yet it occurs the next time.
Regards,
Sunnova is awaiting response from third party vendor on feedback from site visit to Mr*** home
Thank you for
contacting Sunnova’s Customer Care Team.? We have conducted a full review of the
account.? Please see the details below:
">·? ? ? ? ? ? ? ?
Customer:?
*** * ***
·? ? ? ? ? ? ? ?
Sunnova Account ID: ***
·? ? ? ? ? ? ? ?
Sunnova Case Number:? ***
?
Issue:
·? ? ? ? ? ? ? ?
Customer is receiving high utility bills
·? ? ? ? ? ? ? ?
Does not see savings for obtaining solar
·? ? ? ? ? ? ? ?
Customer is concerned about system production
and the monitoring process?
?
If you have any questions, please contact us at (281) 985- or
email us at [email protected]
? We are available Monday through Friday from 7:am to 7:pm Central
Standard Time
?
Thank you again for contacting Sunnova’s Customer Care
Team?
Revdex.com:
This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/1/and assigned ID ***
Regards,
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concerns Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: *** *** ·? ? ? ? ? ? ? ? Sunnova
Account ID: *** ·? ? ? ? ? ? ? ? Sunnova Case Number: Case-*** ? Issue: ·? ? ? ? ? ? ? ? Customer is requesting compensation for low production during the summer season ? Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time