Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve? Because of the incorrect design of the system by an Sunnova approved installation company, the system will consistently fail to produce anywhere near the guaranteed kWh? Until the system is retrofitted, it will not perform as it was guaranteed to? your approved company [redacted] is an absolute joke? ? ? ? Regards, ?
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concerns Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer has concerns that the solar system was not producing ? Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? as long as sunnova resolves this issue ?
Revdex.com: ? This is to informe you that my complaint with sunnova HAS NOT been resolvedthey tried to figure out the problem by compareing past energy bills with more recent ones, but their was little difference if any in past consumption of power and presentSunnova refuses to concede that they cannot fulfill their garenty to reduse my energy bill, infact the exact oppiset, my bill is to dollars higher then it was without their product,at this rate it is just a matter of time till nv energy shouts my power off.So I have made the desition to stop my monthly payment to sunnova of dollars so that I might be able to pay nv energy what I still owe them, one month past due (October) to keep the power on for me and my familySo like I stated be for I just want to return my situation to the way it was befor sunnova attempted to reduce my energy bill, that would completely satisfy me and my family, Sincerely [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.]they have had MONTHS to help with my issues and have done nothing except threaten to charge me more money even though they are aware they have NOT provided service because they can monitor system and see nothing was produced Regards, ?
Sunnova has researched the customer's concerns and below are our findings:Contract Type: ? [redacted] this product enables the customer to pay a fixed payment each month, with this product the customer has a guarantee of estimated production each yearIn the event that Sunnova does not meet that estimate of production outlined in the contract, the customer is compensated for the difference of actual production verses estimated productionThis clause in the customer's contract protects them in the event that we do not meet the estimated production in the contractSome of the things that can reduce production is mechanical flaws in the system and seasonality of the weather.We confirmed that the customer's solar system is performing as expected on 4/21/2016, 11/10/2016,11/29/and 12/1/On 11/29/we conducted a bill analysis from the utility bills that the customer sent into usOur findings indicated an increase in their consumption since going solarThe solar system is built based on certain specifications, one specification is the customer's historical consumption with their utility companyWhen a customer's consumption trends up the customer will see an increase what they use off the grid and consequently a higher utility bill.Lastly, we reviewed the seasonality of the customer's region and in Sewell, NJ we found that there were several cloudy and rainy days in October, November and December of this year:October- days cloudy and/or rain,? November- days cloudy and/or rain and December days so farIn spite of these conditions we are still committed to the terms of the contractWe recommend that the customer add an additional? system in order to offset more of their consumption.? ? ? ? ? ? ? ? ? ?
Thank you for contacting Sunnova’s Customer Care Team.? We have conducted a full review of the account.? Please see the details below: ">·? ? ? ? ? ? ? ? Customer:? [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number:? [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer is receiving high utility bills ·? ? ? ? ? ? ? ? Does not see savings for obtaining solar ·? ? ? ? ? ? ? ? Customer is concerned about system production and the monitoring process? ? If you have any questions, please contact us at (281) 985- or email us at [email protected] ? We are available Monday through Friday from 7:am to 7:pm Central Standard Time ? Thank you again for contacting Sunnova’s Customer Care Team?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Ok great, but until issues are resolved, I will still pursue answers and look for ongoing follow up Regards, [redacted] ?
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concerns Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: Case- [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer is requesting compensation for low production during the summer season ? Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com: This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/29/and assigned ID [redacted] Regards,
Sunnnova has spoken to customer in regards to her solar rate, she has agreed to send in months of bills to Toni T [redacted] to work on a rate revision.?
Sunnova has provided customer with an early true up credit to the account to compensate for low production within the first year of serviceBypassing the terms under their Lease Agreement and providing credit prior to the time frame speculated in agreementWe are also working on a solution the low production.
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Hello, I filed a previous complaint against Sunnova, due to misrepresentation of their productYour agency has engaged them and they were working on a resolutionCase # [redacted] Now the case is indicating that it's closed, however Sunnova has done nothing to correct this problemIn fact, it has conveniently stalled now that Revdex.com is showing the case as "closed"Please continue to encourage Sunnova to make things right, as they seem to have lost interest againIt has now been over a month since I started this process.? ? Add enough solar panels to the system to make the production level match our consumption levelSimpleThat is what we were promised and definitely not what we gotPlease re-open this case and see it through! Thank you Regards, ?
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: Case- [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer has a concern related to his payment draft date ? Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [redacted] ? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com: This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/1/and assigned ID [redacted] Regards,
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: Case- [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer is disputing being charged while solar system was being moved from old residence to their residence ? ? Sunnova is currently researching this issue for the customer we will contact the customer to gather additional detailsAt that time, a final resolution will be sent after our research is completed? If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Hello, Sunnova did lower our contract rate to offset the lack of energy production that was initially promised Although it took a very long time and many correspondences, we are satisfied with the final resolution and thank them Also, we would like to thank Revdex.com Houston for your continued assistance and attention to this matter [redacted] & [redacted] Lake Arrowhead, CA
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.] Regards, We have been trying to get paid with Sunnova every week since May 2017! Sunnova was unwilling to pay the balance dueIt is a large amount money which our employee's life depends on, as well as our business future depends onAs long as we haven't received the full paymentWe are going to continue filing complaints not only in Revdex.com and also SEC too.? Thomas
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve? Because of the incorrect design of the system by an Sunnova approved installation company, the system will consistently fail to produce anywhere near the guaranteed kWh? Until the system is retrofitted, it will not perform as it was guaranteed to? your approved company [redacted] is an absolute joke? ? ? ? Regards, ?
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concerns Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer has concerns that the solar system was not producing ? Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? as long as sunnova resolves this issue ?
Sunnova will continue to contact Mr [redacted] to provide feedback on true up numbers?
Revdex.com: ? This is to informe you that my complaint with sunnova HAS NOT been resolvedthey tried to figure out the problem by compareing past energy bills with more recent ones, but their was little difference if any in past consumption of power and presentSunnova refuses to concede that they cannot fulfill their garenty to reduse my energy bill, infact the exact oppiset, my bill is to dollars higher then it was without their product,at this rate it is just a matter of time till nv energy shouts my power off.So I have made the desition to stop my monthly payment to sunnova of dollars so that I might be able to pay nv energy what I still owe them, one month past due (October) to keep the power on for me and my familySo like I stated be for I just want to return my situation to the way it was befor sunnova attempted to reduce my energy bill, that would completely satisfy me and my family, Sincerely [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.]they have had MONTHS to help with my issues and have done nothing except threaten to charge me more money even though they are aware they have NOT provided service because they can monitor system and see nothing was produced Regards, ?
Sunnova has researched the customer's concerns and below are our findings:Contract Type: ? [redacted] this product enables the customer to pay a fixed payment each month, with this product the customer has a guarantee of estimated production each yearIn the event that Sunnova does not meet that estimate of production outlined in the contract, the customer is compensated for the difference of actual production verses estimated productionThis clause in the customer's contract protects them in the event that we do not meet the estimated production in the contractSome of the things that can reduce production is mechanical flaws in the system and seasonality of the weather.We confirmed that the customer's solar system is performing as expected on 4/21/2016, 11/10/2016,11/29/and 12/1/On 11/29/we conducted a bill analysis from the utility bills that the customer sent into usOur findings indicated an increase in their consumption since going solarThe solar system is built based on certain specifications, one specification is the customer's historical consumption with their utility companyWhen a customer's consumption trends up the customer will see an increase what they use off the grid and consequently a higher utility bill.Lastly, we reviewed the seasonality of the customer's region and in Sewell, NJ we found that there were several cloudy and rainy days in October, November and December of this year:October- days cloudy and/or rain,? November- days cloudy and/or rain and December days so farIn spite of these conditions we are still committed to the terms of the contractWe recommend that the customer add an additional? system in order to offset more of their consumption.? ? ? ? ? ? ? ? ? ?
Thank you for contacting Sunnova’s Customer Care Team.? We have conducted a full review of the account.? Please see the details below: ">·? ? ? ? ? ? ? ? Customer:? [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number:? [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer is receiving high utility bills ·? ? ? ? ? ? ? ? Does not see savings for obtaining solar ·? ? ? ? ? ? ? ? Customer is concerned about system production and the monitoring process? ? If you have any questions, please contact us at (281) 985- or email us at [email protected] ? We are available Monday through Friday from 7:am to 7:pm Central Standard Time ? Thank you again for contacting Sunnova’s Customer Care Team?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Ok great, but until issues are resolved, I will still pursue answers and look for ongoing follow up Regards, [redacted] ?
Thank you for contacting Sunnova’s Issue Resolution TeamWe are currently conducting a full review of the customer’s concerns Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: Case- [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer is requesting compensation for low production during the summer season ? Sunnova is currently researching this issue; we have reached out to the customer to gather additional detailsOur Issue Resolution Team will submit a final resolution to you on this matter If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com: This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 12/29/and assigned ID [redacted] Regards,
Sunnnova has spoken to customer in regards to her solar rate, she has agreed to send in months of bills to Toni T [redacted] to work on a rate revision.?
Sunnova has provided customer with an early true up credit to the account to compensate for low production within the first year of serviceBypassing the terms under their Lease Agreement and providing credit prior to the time frame speculated in agreementWe are also working on a solution the low production.
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Hello, I filed a previous complaint against Sunnova, due to misrepresentation of their productYour agency has engaged them and they were working on a resolutionCase # [redacted] Now the case is indicating that it's closed, however Sunnova has done nothing to correct this problemIn fact, it has conveniently stalled now that Revdex.com is showing the case as "closed"Please continue to encourage Sunnova to make things right, as they seem to have lost interest againIt has now been over a month since I started this process.? ? Add enough solar panels to the system to make the production level match our consumption levelSimpleThat is what we were promised and definitely not what we gotPlease re-open this case and see it through! Thank you Regards, ?
Sunnova third party company [redacted] has scheduled a site visit for customer on 12/12/We are awaiting results of site visit.?
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: Case- [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer has a concern related to his payment draft date ? Sunnova is currently researching this issue for the customer; we have reached out to the customer to gather additional detailsA final resolution will be submitted to you on this matter If you have any questions, please contact us at (281) 985- or email us at [redacted] ? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Revdex.com: This letter is to inform you that Sunnova has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/1/and assigned ID [redacted] Regards,
Thank you for contacting Sunnova’s Customer Care TeamWe are currently conducting a full review of the customer’s complaint Please see the details below: ? ·? ? ? ? ? ? ? ? Customer: [redacted] ·? ? ? ? ? ? ? ? Sunnova Account ID: [redacted] ·? ? ? ? ? ? ? ? Sunnova Case Number: Case- [redacted] ? Issue: ·? ? ? ? ? ? ? ? Customer is disputing being charged while solar system was being moved from old residence to their residence ? ? Sunnova is currently researching this issue for the customer we will contact the customer to gather additional detailsAt that time, a final resolution will be sent after our research is completed? If you have any questions, please contact us at (281) 985- or email us at [email protected]? We are available Monday through Friday from 7:am to 7:pm Central Standard Time
Hello, Sunnova did lower our contract rate to offset the lack of energy production that was initially promised Although it took a very long time and many correspondences, we are satisfied with the final resolution and thank them Also, we would like to thank Revdex.com Houston for your continued assistance and attention to this matter [redacted] & [redacted] Lake Arrowhead, CA
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? [Provide details of why you are not satisfied with this resolution.] Regards, We have been trying to get paid with Sunnova every week since May 2017! Sunnova was unwilling to pay the balance dueIt is a large amount money which our employee's life depends on, as well as our business future depends onAs long as we haven't received the full paymentWe are going to continue filing complaints not only in Revdex.com and also SEC too.? Thomas