A Touch of Class Auto Detailing

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have no interest in providing any contact information to this businessThey were harassing and challengingHopefully they have cleaned up their act Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Refund can be mailed to me at [redacted] It's interesting to see how quickly this has moved in one week when this happened so long ago Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] As I'd feared I have yet to receive refund check from this businessI request that this complaint be reopened and remarks changed because this has not been successfully resolvedThank you, [redacted] ***

Dear [redacted] , We are in receipt of the above captioned complaintPlease be advised that the complaint is devoid of any inference of defective or inadequate serviceit merely states that the auto detail technicians were apparently late arriving to the customerIn fact, the reason for the delay is that one of the technicians had an injury that needed to be addressed at the hospitalLater after being evaluated the technicians headed off to the customer and completed service for [redacted] ***Sometimes with these discount vouchers customers lack empathy which is truly sadHowever, commendably the technicians rather than rescheduling the job, they arrived late and completed the auto detail for [redacted] and were given a nice given a nice gratuity Because this complaint is rather a venting session and does not allude to any inadequate service rather than tardiness, we ask the complaint be closed instanter Finest Regards, [redacted] ***

The customer requested a refund from [redacted] local two (2) hours prior to our service without advising usWe performed serviceCustomer is liable for full payment of $ Lawsuit filed against customer for full payment and fees and costs

Please take note that our website clearly indicates "NO REFUNDS" as does Ms [redacted] receipt of purchase under terms and conditionsHowever, we indicate on both that we will service within five (5) daysSEE: [redacted] We are a mobile auto detailing business which is, of course, weather orientedWhile Ms [redacted] was full aware of this at time of purchase, we are firm with this position as we are a service industry and we must purchase supplies as the customer base increasesMs [redacted] purchased auto detail packages at $**[redacted] each totaling $***With that said, we gave her FREEA value of $These were discounted from our usual and customary rate of $**eachAs an aside, JC is an employeeHe is neither a manager, nor owner, As the Revdex.com is aware that this company is corporate and no one individual owns the companyMike is our dispatcher in CharlottesvilleWe are obliged to continue to service Ms [redacted] and will expedite service.If the foregoing attempted resolution is not satisfactory to Ms [redacted] , then we will be gracious and offer a refund of [redacted] following complete detail thereby allowing for us to recover the previously purchased suppliesMs [redacted] would have to agree, however, to rescind all reviews, complaints etc against our company

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The "employee", JC, of this company has represented said company in a manner that you should be ashamed He has promised me the full refund and I have the texts to prove that I would not use Touch of Class, Pat-N-Polish nor Spotless Express (two other names that same company seems to go by as seen on may review websites) as I do not feel they are honest nor trustworthy This transaction and the employees that represent the company I bought my services from seems shady I would like the full refund as JC, your employee, has continuously said I would receive, and even gone as far to say it was sent on September certified mail The reviews on each of the companies I listed are horrendous and I wish I had read them before doing any kind of business with Touch of Class Auto Detailing The same scenario has played out in each review Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
I was out of the office the week of Thanksgiving and when I returned this week, there was a check there from the business I have deposited the check which I hope will clear without an issue You can mark this closed at this point

Steve notified Revdex.com this check was written and mailed to the customer Thursday of last week

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com spoke with *** from the company and he stated that the consumer was refunded the $upcharge about weeks ago

The business contacted Revdex.com and said this was refunded back to the customer

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
customer confirmed with Revdex.com this has been resolved and the refund has been received

I filed a complaint #***You reported that the company stated that a refund check was issued on 11/1/and they would send certified mailI responded dissatisfied and sent you an e-mail requesting you NOT close my case till I had the checkYou closed the case anywayOn 11/I received a call from A Touch of Class reporting they could not scan the check to you because I reported that I was dissatisfied with the outcomeI have not received the checkThe company has now stated times that they have issued a checkFirst it was mailed to my work, which I did not receiveThe next time it was to be hand delivered to my officeIt was notNow they reported to you that they issued the check and would send it certified mailThey have not
I would like the refund due to me of $*** sent to my office where it can be signed for
Message to Revdex.com: the dates for the service were all through SeptemberThe weather interfered with them performing the workI contacted them often in October because I was not getting the promised refund

Revdex.com:I have reviewed the
offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.That is a total lie of what they said. They came out to do the job which I didn't receive everything that was included in the voucher. I called to get a refund after they were out to "wash my car" which was not done to the agreement of my voucher. I was not given the opportunity to see the finished work before they took off in such a hurry. Regards,*** ***

While we appreciate the frustration the *** feel over missed appointments, the refund, if any, would be only through the voucher company (***) they made the purchase throughWe did not charge this customer for serviceIt was bought through a discounted voucher companyIn response to the
reasons why the voucher was redeemed is premised upon the fact that we had dispatched workers to the customer on the date scheduled, albeit they were not at homePlease understand that we would be more than happy to provide service to the customer within the next (90) daysIn fact, we will upgrade the service to include carpet shampoo (not covered under *** a $value) as a courtesy

It is rather difficult to respond to the foregoing complaint not only because it is inartfully worded, but the facts are rather distortedNevertheless, we would be happy to offer the complainant full detail services valued at $each as a fair compromise

I did not see a place to respond any way other than this. After no shows and many strange phone calls, I finally got my car serviced this morning. An interesting note: When I called the business on Friday to report (for the 2nd time) that no one showed up and that I was
going to follow up with the Revdex.com, he called back to assure me that contacting your organization would be futile as you all don't do anything about the complaints you receive.
Revdex.com:
Regards,
*** ***

This matter was settledIt is absolutely absurd that Ms*** would make such a complaintWe issued a refund check several weeks ago albeit, Ms*** purports that she did not receive itThe refund was made by us in "good faith" as the work was not successfulMs*** failed to indicate
that we provided her with FREE wash and wax packages (valued at $***.00) for earlier appointment delays and the technician was attempting to be generous and kind to Ms*** as she was patient with the processWe will issue yet another check on November 1, and mail same to Ms*** via CERTIFIED MAILThis matter is CLOSEDIndeed Ms*** impulsively contacted us by telephone times in the past weeks

This matter was settledIt is absolutely absurd that Ms*** would make such a complaintWe issued a refund check several weeks ago albeit, Ms*** purports that she did not receive itThe refund was made by us in "good faith" as the work was not successfulMs*** failed to indicate
that we provided her with FREE wash and wax packages (valued at $200.00) for earlier appointment delays and the technician was attempting to be generous and kind to Ms*** as she was patient with the processWe will issue yet another check on November 1, and mail same to Ms*** via CERTIFIED MAILThis matter is CLOSEDIndeed Ms*** impulsively contacted us by telephone times in the past weeks