A Touch of Class Auto Detailing

The vendor is not likely to address the issue, similar to how they treated me as a customerPlease list them as a bad Revdex.com recommendationContact me if you still need anything further
Revdex.com:
At this time, I have not been contacted by A Touch of Class
Auto Detailing regarding complaint ID ***
Regards,
*** ***

The offer of *** ***The customer will be serviced as statedPlease let us know within five (5) days so we can immediately service the customer, and upon completion of the detail, the technicians will have the refund check in handThis is a viable remedy as we certainly don't wish for the customer to think she has been scammed as she mistakenly contendsWe have been ready and willing to service the customer in accord with the contract that she entered into

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The "employee", JC, of this company has represented said company in a manner that you should be ashamed He has promised me the full refund and I have the texts to prove that I would not use Touch of Class, Pat-N-Polish nor Spotless Express (two other names that same company seems to go by as seen on may review websites) as I do not feel they are honest nor trustworthy This transaction and the employees that represent the company I bought my services from seems shady I would like the full refund as JC, your employee, has continuously said I would receive, and even gone as far to say it was sent on September certified mail The reviews on each of the companies I listed are horrendous and I wish I had read them before doing any kind of business with Touch of Class Auto Detailing The same scenario has played out in each review
Regards,
*** *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I would have accepted the offer except, after the Revdex.com called the business, they called me and made another appointmentThey again, for the third time, have not shown up On top of that, they said I was not here when they were supposed to come the first two times, which is a complete lie I would like my money refunded.]
Regards,
*** *** *** ***

Please take note that our website clearly indicates "NO REFUNDS" as does Ms. [redacted] receipt of purchase under terms and conditions. However, we indicate on both that we will service within five (5) days. SEE: [redacted] We are a mobile auto detailing business...

which is, of course, weather oriented. While Ms. [redacted] was full aware of this at time of purchase, we are firm with this position as we are a service industry and we must purchase supplies as the customer base increases. Ms. [redacted] purchased 3 auto detail packages at 63.33 each totaling $190.00. With that said, we gave her 1 FREE. A value of $400.00. These were discounted from our usual and customary rate of $99.00 each. As an aside, JC is an employee. He is neither a manager, nor owner, As the Revdex.com is aware that this company is corporate and no one individual owns the company. Mike is our dispatcher in Charlottesville. We are obliged to continue to service Ms. [redacted] and will expedite service.If the foregoing attempted resolution is not satisfactory to Ms. [redacted], then we will be gracious and offer a refund of [redacted] following 1 complete detail thereby allowing for us to recover the previously purchased supplies. Ms. [redacted] would have to agree, however, to rescind all reviews, complaints etc against our company.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer contacted Revdex.com because this offer has not been scheduled at this time.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The consumer called and stated that she was only refunded 3 of the 4 [redacted] and the 1 she paid for directly to the company and she did not get that [redacted] back.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
As I'd feared I have yet to receive refund check from this business. I request that this complaint be reopened and remarks changed because this has not been successfully resolved. Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as far as payment only.  I do not want a company that has no credibility to be anywhere near any property I own.  Once I have received the [redacted] reimbursement I will consider this complaint on the Revdex.com resolved. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

REPLY: We are not quite sure what the issue is that brought this customer to the Revdex.com. However, we would be more than happy to offer this individual a complimentary detail as a good faith effort to resolve her complaint.Thank youAuto Detailing

Dear [redacted]:
Please be advised that we are in receipt of the above referenced complaint filed by [redacted]. While the complaint written is, for the most part, inartfully worded, we interpret same. The technician that serviced [redacted] vehicle indeed has 23 years experience....

Moreover, his tenure began on the island of [redacted], Florida serving the very upper class society. Undoubtedly, this expresses his experience and qualifies professionalism in this trade. While we are truly sorry that [redacted] is unsatisfied with the performance performed, nevertheless this is an isolated complaint where the volume of our customer base exceeds 100 cars a week. The four (4) [redacted] that [redacted] that [redacted] purchased have all been refunded, although [redacted] failed to state this in her complaint. We serviced one vehicle for [redacted] son which we provided her a discounted rate of only sixty nine ($69.00) dollars, regularly $139.95. No refund will be issued as work was performed. 
Thank you for your attention to this matter. 
Sincerely,
[redacted]
Operations Department

I have reviewed the offer/response made by the company in reference to my complaint.  I do not feel as though the proposed action of an auto detail and a refund of $95 (1/2 of what I paid the company) would resolve my complaint.  The busy appears from the dealings/texts/phone calls over the past several months to be incredibly shady and I wouldn't trust them to show up to perform the detailing, much less trust them with my car now.  I would like a full refund of my $[redacted] as promised by JC multiple times...he has even told me that the "certified mail" including the $[redacted] check was sent to me on or around September 8, 2016.  There are many companies that are credible and willing to do this same work.  How I wish I had read the multiple complaints and bad reviews about Touch of Class/Pat-N-Polish/Spotless Express long before I became involved with this scam.

Dear [redacted],
We are in receipt of the above captioned complaint. Please be advised that the complaint is devoid of any inference of defective or inadequate service. it merely states that the auto detail technicians were apparently late arriving to the customer. In fact, the reason...

for the delay is that one of the technicians had an injury that needed to be addressed at the hospital. Later after being evaluated the technicians headed off to the customer and completed service for [redacted]. Sometimes with these discount vouchers customers lack empathy which is truly sad. However, commendably the technicians rather than rescheduling the job, they arrived late and completed the auto detail for [redacted] and were given a nice given a nice gratuity.  
Because this complaint is rather a venting session and does not allude to any inadequate service rather than tardiness, we ask the complaint be closed instanter.
Finest Regards,
[redacted]

I filed a complaint #[redacted]. You reported that the company stated that a refund check was issued on 11/1/15 and they would send certified mail. I responded dissatisfied and sent you an e-mail requesting you NOT close my case till I had the check. You closed the case anyway. On 11/4 I received a call from A Touch of Class reporting they could not scan the check to you because I reported that I was dissatisfied with the outcome. I have not received the check. The company has now stated 3 times that they have issued a check. First it was mailed to my work, which I did not receive. The next time it was to be hand delivered to my office. It was not. Now they reported to you that they issued the check and would send it certified mail. They have not.
I would like the refund due to me of $175 sent to my office where it can be signed for.
Message to Revdex.com: the dates for the service were all through September. The weather interfered with them performing the work. I contacted them often in October because I was not getting the promised refund

[redacted] [redacted]To:JohnFirst off, I did call you to complain. We talked on 10/5. Guess you forgot about that. I would gladly complain to your face but you hide behind a PO box. Second, I would never treat my customers like you have treated me. I have been more than patient while you rescheduled me ten times. If money is a problem for you over the satisfaction of your customers then go ahead and keep it. Consider it a donation to keep your failing company afloat.You’re Welcome[redacted]PresidentS.J. Ryan Electric, Inc[redacted]

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted] I would just like to say that this Business has no regards for good customer service and that is why they are so many complaints about them.  Gratuity is given for good service not when someone insults me and acts like they are better than me.  Also they need to think about how they treat their customers.  You can close this complaint as unsatisfied.

John from the business spoke with Revdex.com at this time the business can offer the customer the price the business makes off of a [redacted] deal in this case [redacted] or will still provide a complimentary detail that she or a friend can use. These can be mailed to her directly if she is in agreement to this offer.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Obviously [redacted] is lying I told you all (Revdex.com) about the purchase and the refund I faxed the info to (Revdex.com proof) In his statement he said I was refunded all 4, which was not true. Only 3. We can go back and forth bottom line service was poor poor poor. What happen to customer service or the saying "customer is always right." I stated earlier in complaint the car was not clean good. Car clean Fri May 16, they are closed Sat & Sun I called no answer, I called Monday and spoke to someone explain every thing and he was very irate not much happen prior to me getting car attempt to be cleaned and I was nice about the whole thing which was failed much by Pat-n-Polish.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Refund can be mailed to me at [redacted]  
It's interesting to see how quickly this has moved in one week when this happened so long ago  
Regards,
[redacted]