A Touch of Class Auto Detailing

Revdex.com:
I have reviewed...

the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have no interest in providing any contact information to this business. They were harassing and challenging. Hopefully they have cleaned up their act. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
He scheduled a re-service for both vehicles for the Ford [redacted] on Friday at 3:30pm and the van for Saturday at 2:30pm but once again never showed and never called. He did refund me the $[redacted] for the paint. We are only asking for a refund on the Ford Focus detail because it was not up to par and when he says he'll do the re-service he never shows to come do the work. Feel free to contact me at [redacted] for further details
Regards,
S[redacted]

Revdex.com spoke with [redacted] from the business and he stated that [redacted] has refunded the 3 vouchers that the consumer purchased and the 4th one that was paid to the company was the one that the consumer's son used. [redacted] stated that since the service was used for the vehicle there will not be a refund. He was not aware of dissatisfaction from the consumer until 6-7 days after the service was provided.

Please take note that our website clearly indicates "NO REFUNDS" as does Ms. [redacted] receipt of purchase under terms and conditions. However, we indicate on both that we will service within five (5) days. SEE: [redacted] We are a mobile auto detailing business...

which is, of course, weather oriented. While Ms. [redacted] was full aware of this at time of purchase, we are firm with this position as we are a service industry and we must purchase supplies as the customer base increases. Ms. [redacted] purchased 3 auto detail packages at $**.** each totaling $[redacted].00. With that said, we gave her 1 FREE. A value of $400.00. These were discounted from our usual and customary rate of $**.00 each. As an aside, JC is an employee. He is neither a manager, nor owner, As the Revdex.com is aware that this company is corporate and no one individual owns the company. Mike is our dispatcher in Charlottesville. We are obliged to continue to service Ms. [redacted] and will expedite service.If the foregoing attempted resolution is not satisfactory to Ms. [redacted], then we will be gracious and offer a refund of [redacted] following 1 complete detail thereby allowing for us to recover the previously purchased supplies. Ms. [redacted] would have to agree, however, to rescind all reviews, complaints etc against our company.

The customer requested a refund from [redacted] local two (2) hours prior to our service without advising us. We performed service. Customer is liable for full payment of $139.95.  Lawsuit filed against customer for full payment and fees and costs.

The customer has been refunded the $50.00 for the carpet cleaning service. No other matters can be addressed as it appears that the refund addresses the issue in totality.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The "employee", JC, of this company has represented said company in a manner that you should be ashamed.  He has promised me the full refund and I have the texts to prove that.  I would not use Touch of Class, Pat-N-Polish nor Spotless Express (two other names that same company seems to go by as seen on may review websites) as I do not feel they are honest nor trustworthy.  This transaction and the employees that represent the company I bought my services from seems shady.  I would like the full refund as JC, your employee, has continuously said I would receive, and even gone as far to say it was sent on September 8 certified mail.  The reviews on each of the companies I listed are horrendous and I wish I had read them before doing any kind of business with Touch of Class Auto Detailing.  The same scenario has played out in each review.
Regards,
[redacted]

Mr. [redacted] failed to accurately describe the facts of his complaint. Mr. [redacted] purchased a buy 2 get 1 FREE detail. His Van was serviced originally, thereafter his wife had a vehicle serviced, and then Mr. [redacted] son's car. The sealant was placed on the son's car on the day of service. The only...

omission was applying the touch up paint with a cost of $[redacted]. It is nothing less than unconscionable that Mr. [redacted] would propound such a complaint to the Revdex.com given the fact that he himself is in the service industry and certainly would not wish the same bestowed upon his company. Nevertheless, this is a sham complaint. Not only did Mr. [redacted] complain about his vehicle not being to his liking, but his wife complained as well. Mrs. [redacted] ordered touch up paint on the day of service and asked for us to bill her that day. Several days had passed and the technician inquired. Mrs. [redacted] ultimately refused to pay for the touch up paint. As such, the technicians that serviced Mrs. [redacted] paid the $[redacted] out of pocket. Mrs. [redacted] complained that the touch up paint looked like "dabs" of paint placed on the areas that were chipped. As such, we waived the fee altogether. Our usual and customary detail rate is $**.00 for a small car and $**.00 for an SUV. Mr. [redacted] paid substantially less by about **% off the base price. We refunded Mr. [redacted] immediately following his request by e-mail today for $[redacted] for the touch up paint. The sealant WILL NOT be refunded as it was applied on the day of service. However, we will expedite re-service on his son's car and his wife's car since they all seem to complain then ask for a refund. If it were only 1 complaining the complaint may be credible. But the entire family with 3 total cars, having only paid for 2....Well....hmmm??? As a side note, Mrs. [redacted] had 4 detail technicians cleaning her car. Mr. [redacted] had 2. As a business owner, Mr. [redacted] could certainly calculate the labor cost, cost of materials, gas and wear and tear on the Van and/or car to reach the [redacted] for the detail. Our profit, either way was deminimus. It is truly a travesty that Mr. [redacted] would complain to the Revdex.com and not contact us to discuss the matter as a gentleman. Nevertheless, since we are a respectable company, we will re-service Mr. and Mrs. [redacted] within 48 hours of this missive. However, no refund is due.

Customer purchased a voucher through [redacted] Local at a 65% discount. However, 45 minutes PRIOR to our arrival to service the vehicle (3:48 p.m.), the customer contacted [redacted] for a full refund. We did not learn of the refund until completion of service when the customer provided the [redacted] voucher number. Hence, the customer reaped the benefit of a full auto detail for free (Regularly $139.95). It is immaterial whether the service was satisfactory to the customer. In fact, upon completion, the customer neither wished to view the hard work the workers spent on the vehicle or provide a gratuity to the 2 workers. This matter has been referred to our legal counsel as the customer had clearly taken advantage of us.This matter must be closed by the Revdex.com as no issue remains unresolved, other than our company being compensated for our work, legal fees and costs.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I received an email indicating this complaint had been closed due to my non-response.  I did not want to respond as successfully satisfied until I received the check this business has promised.  It has still not been received.

Review: The merchant provided a service to me, at this time I contracted them for future service, paid for in full and scheduled for 1 week later at time of contract. On day that services were due the merchant did not show up despite the fact that I stayed home all day and waited. They called to reschedule late that evening. They did not appear at the rescheduled time. This happened multiple times throughout May and June. Finally in July I contacted my bank to file a complaint against the Merchant. He then called me and bullied me into agreeing to drop the complaint, he claimed he had mailed a refund check out already and accused me of trying to "double dip" I spoke to my employer and boyfriend and they advised me not to trust this person and to stick with my complaint. The merchant then lied and said that I did receive the services when he contacted my bank. His policy on his website says directly that any canceled service will be rescheduled with in 5 days. After 3 months I never received services and was no longer even being contacted to reschedule after the multiple inconvenient "no show" style cancellations when I was home and waiting for them and they did not call or show up. At no time did the merchant explain his "no refunds" policy or provide me with any receipts that exhibited this or direct me to his website.Desired Settlement: I want the Merchant to change his policy on his website to be truthful. I want them to agree to my refund because they did not deliver services within 5 days. I want the merchant to agree to uphold the obligations that it agrees to. I also want them to be investigated for similar claims because I believe that they were highly unprofessional and became agressive when I didn't allow them to just pocket my money. I also believe they need to change the policy on their website because it is not true. They will not deliver within 5 days or even 5 months it seems.

Business

Response:

It is rather difficult to respond to the foregoing complaint not only because it is inartfully worded, but the facts are rather distorted. Nevertheless, we would be happy to offer the complainant 2 full detail services valued at $99.95 each as a fair compromise.

Review: I ordered a car detailing service from [redacted] and after I paid for it the business which has changed its name since informed me they could not perform the service until 2 months later. So I made an appointment 2 months later and they did not show up at the time we agreed upon. I called the business and they said they cant perform the service until the next day. At this point the man on the phone began to call me stupid and saying he was going to his country club. At this point he hung the phone up on me.Desired Settlement: I would like my credit card refunded the $47.20 I paid on [redacted] and the $25 upcharge they gave me because they said my car is to large.

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that the consumer was refunded the $25 upcharge about 2 weeks ago.

Review: This company is terrible to work with. The initial service was poorly done and when they scheduled to reservice the vehicle they did not call and showed up over 6 hours late. [redacted], who is apparently the owner, feels that he is a superior individual over others and is very demeaning. I strongly discourage using this company for anything other than cleaning the bottom of your shoes! Zero stars for this company, especially [redacted].Desired Settlement: Refund as company did not meet their claims of service

Consumer

Response:

The vendor is not likely to address the issue, similar to how they treated me as a customer. Please list them as a bad Revdex.com recommendation. Contact me if you still need anything further.

At this time, I have not been contacted by A Touch of Class Auto Detailing regarding complaint ID [redacted].

Regards,

Review: I purchase a [redacted] for this company and contacted them to schedule my appointment. I talked on the phone with someone and scheduled an appointment. I forgot to write down the date we'd discussed and I called back to confirm. The 1st time I called there was no answer (even though I called during business hours). The 2nd time I was told by the "answering service" that they were out of power and their computer was down so they' d have to get back to me. A week went by so I called again. The 3rd time I called I was told that the calendar wasn't available and that this person was just taking messages and someone would return my call. That was over a week ago. I've since seen on Yelp that their customer service rating is extremely low. (1 out 5 stars). I've also contacted [redacted] to ask about receiving a refund.Desired Settlement: I would like them to refund the charge to my credit card. At this point I have no desire to let them provide any service for me and would prefer to give my money to another, more reputable company.

Consumer

Response:

I did not see a place to respond any way other than this. After 2 no shows and many strange phone calls, I finally got my car serviced this morning. An interesting note: When I called the business on Friday to report (for the 2nd time) that no one showed up and that I was going to follow up with the Revdex.com, he called back to assure me that contacting your organization would be futile as you all don't do anything about the complaints you receive.

Regards,

Review: Horrible Customer Service. They said they would be at our house between the window of 10:30 am-12:30 pm for Car Detailing, but did not show up until 4:45 pm. Waste of time and money. Customer Service would be to call and let us know you are going to be that late. I would not recommend their service to anyone.Desired Settlement: Public be aware of our experience of their customer service. I do not want any follow-up from them or contact. I just wanted to note my complaint.

Business

Response:

Dear [redacted],

We are in receipt of the above captioned complaint. Please be advised that the complaint is devoid of any inference of defective or inadequate service. it merely states that the auto detail technicians were apparently late arriving to the customer. In fact, the reason for the delay is that one of the technicians had an injury that needed to be addressed at the hospital. Later after being evaluated the technicians headed off to the customer and completed service for [redacted]. Sometimes with these discount vouchers customers lack empathy which is truly sad. However, commendably the technicians rather than rescheduling the job, they arrived late and completed the auto detail for [redacted] and were given a nice given a nice gratuity.

Because this complaint is rather a venting session and does not allude to any inadequate service rather than tardiness, we ask the complaint be closed instanter.

Finest Regards,

Review: I spoke with "**" on Monday, November 10th after purchasing my [redacted] Local voucher for mobile detailing in order to schedule an appointment. At that time he offered an additional service to deep clean and shampoo the interior to make it "like new" quality for an additional $50. I paid for it. He told me that someone would call me after 1pm that same day to set up an appointment and he would send me an email confirmation for the $50 service that I purchased. Tuesday around 11am I realized that no one had called me and that I had not received an email confirmation for my additional add-on service, so I called back. ** answered again and stated that the email is generated before midnight the day after my account is debited and that they had me scheduled for service the following week. I expressed my disappointment that the service was so far out when other companies can do same-day or at least the same week. He then became very rude and condescending, stating that the expectation to have to have someone come out sooner is unrealistic and that there is no where else in Richmond that would do it this quickly. I corrected him by saying that I HAVE had faster service than a week out and much better customer service as well. He then mentioned that with his "7 years of college education" he has not seen anything like that happen before. I mentioned that he was being rude and that I did not appreciate being talked over, condescended and his rude tone. I also stated that I would be cancelling my voucher to which time he threatened to sue me!! I said "no you won't!" and hung up to call [redacted] to cancel my voucher. While on the phone with [redacted] Local, someone from the company called me back to back over and over again. Twice I received a voice mail from a female employee stating that they were "15 minutes away". I called them back to let them know that I had already stated that I was no longer using their service and how rude their previous associate was. At this time ** got back on the phone saying that he was going to sue me, he denied that he was the person that I spoke with earlier. I demanded that they refund my $50 and he said that they would definitely do that but they would seeing me in court in 3 weeks and this time it would be for $489. I hung up again. ** CALLED ME BACK AGAIN!! I picked up the phone and said "STOP CALLING ME! THIS IS HARASSMENT!" He then said "I just wanted to let you know that I'm processing our law suit now" and he hung up. I was so disgusted by this poor service, it is unbelievable.Desired Settlement: I would like a full refund of my debited card amount either in cash or via debit within a reasonable time frame, not exceed 5 business days from the day it was debited.

Business

Response:

The customer has been refunded the $50.00 for the carpet cleaning service. No other matters can be addressed as it appears that the refund addresses the issue in totality.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: The service was not performed as was described. The car wash was to include the cleaning of the windows and also the dash plus a number of other things. The windows were never touched and there was still dust on the dash. The rep who supposedly cleaned the car left before I could even check to see how clean the car was. Also he left all of the things in my car out of the car and left the hatch open on the back of car when he left and also there was still dirt around the door handles. The tires were also supposed to be clean, but there were still dirty. The rep was very rude to me. Also they showed up 2 hours late and I had to call to see if they were still coming. I called 4 times just to set up the appointment and the first appointment I had to call to see if they were coming and then I rescheduled for another day due to weather conditions. Also the day that there were supposed to come at 3pm, I called at 4 to see if they were still coming and [redacted] didn't even know where the crew was and said that he would call me right back. Needless to say he didn't call right back so I called back in 20 minutes to see what was going on. He said that someone would be there in 10 minutes, but they showed up at around 4:45 and were done in 45 minutes when it had gotten dark and not sure how they could see the dirt. Very unhappy with the service so I called to get a refund back from the company where I purchased the voucher which I did. Now, A Touch of Class Auto Detailing is calling me and asking for payment. They have called me around six times and are now telling me that I need to pay 139.95 or face legal issues.Desired Settlement: I don't feel that I should have to pay for a service that was not performed. I just want for them to stop calling me and making threats. They need better customer service.

Business

Response:

The customer requested a refund from [redacted] local two (2) hours prior to our service without advising us. We performed service. Customer is liable for full payment of $139.95. Lawsuit filed against customer for full payment and fees and costs.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.That is a total lie of what they said. They came out to do the job which I didn't receive everything that was included in the voucher. I called to get a refund after they were out to "wash my car" which was not done to the agreement of my voucher. I was not given the opportunity to see the finished work before they took off in such a hurry. Regards,[redacted]

Business

Response:

Customer purchased a voucher through [redacted] Local at a 65% discount. However, 45 minutes PRIOR to our arrival to service the vehicle (3:48 p.m.), the customer contacted [redacted] for a full refund. We did not learn of the refund until completion of service when the customer provided the [redacted] voucher number. Hence, the customer reaped the benefit of a full auto detail for free (Regularly $139.95). It is immaterial whether the service was satisfactory to the customer. In fact, upon completion, the customer neither wished to view the hard work the workers spent on the vehicle or provide a gratuity to the 2 workers. This matter has been referred to our legal counsel as the customer had clearly taken advantage of us.This matter must be closed by the Revdex.com as no issue remains unresolved, other than our company being compensated for our work, legal fees and costs.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted] I would just like to say that this Business has no regards for good customer service and that is why they are so many complaints about them. Gratuity is given for good service not when someone insults me and acts like they are better than me. Also they need to think about how they treat their customers. You can close this complaint as unsatisfied.

Review: I purchased a Voucher through my husband and I's [redacted] account for Auto detailing for my SUV. Twice I have called and set up an appointment. Neither time did anyone show up or call. I recently emailed the company about the problem and have also not heard back. It says on the [redacted] account that the Voucher has been used, which is even more frustrating! At this point I need my car done NOW (the voucher was purchased on June 20, 2014), or I would just like my money back.Desired Settlement: Complete the job and a refund would be nice.

Business

Response:

While we appreciate the frustration the [redacted] feel over missed appointments, the refund, if any, would be only through the voucher company ([redacted]) they made the purchase through. We did not charge this customer for service. It was bought through a discounted voucher company. In response to the reasons why the voucher was redeemed is premised upon the fact that we had dispatched workers to the customer on the date scheduled, albeit they were not at home. Please understand that we would be more than happy to provide service to the customer within the next (90) days. In fact, we will upgrade the service to include carpet shampoo (not covered under [redacted] a $135.00 value) as a courtesy.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I would have accepted the offer except, after the Revdex.com called the business, they called me and made another appointment. They again, for the third time, have not shown up. On top of that, they said I was not here when they were supposed to come the first two times, which is a complete lie. I would like my money refunded.]

Regards,

Review: I experienced multiple issues with this business. First, this is the telephone number and type of service that I received, however, their [redacted] deal used the name "A Touch of Class Auto Detailing" and their email confirmation with this business PO Box, City and Phone number was listed as "Auto Detail - Charlottesville". It does not appear to be a legitimate business and their customer service and actual service provided was terrible. My first appt was scheduled for 7/23 at 10:30. When I called at 9 to confirm appt, I was told they "were not in the office" (although it was during their business hours) and they would call me back. At 10:45 I called again and was told they were running late; issues with customers whose kids had used crayons in their cars, etc. and they would be there later. At 2, I called again and was told the truck had broken down and had to be towed so they'd have to reschedule. I was told my service would be "upgraded" to include upholstery and carpet cleaning (which may have been part of my original voucher for $91) and he transferred me to his "office" to someone only slightly knowledgeable about why I was being transferred to her. I set up another appointment for 8/7, their earliest appt available at that time. At 9:08 that evening, I received a call from their business that went to voice mail asking me to call them. I called back and was put on hold for 10 minutes and hung up. They called me back and asked if I was calling to schedule an appointment. I shared the frustration I'd experienced during the day with the business and he said I'd been put on "standby" (something that had never been shared with me). I indicated how frustrated I was with the business and how I was interested in just cancelling the service. He then became rude and stated "This is an $11B/year business and things sometimes happen. . . ." I indicated I did not like his attitude and hung up. He then called me twice at 9:27 pm and left a message saying I was confirmed for the next morning at 8 a.m. and he sent a confirmation email to me. He also redeemed the [redacted] voucher although I had not had the service. After debating whether to try again, I decided to give the service a try (since my voucher had already been redeemed). The next morning, I was called at 8:15 to let me know they'd be there shortly but would need for the rain to stop but I was booked for the morning so they'd take care of me. The rain stopped at 10 but I hadn't received a call so I went to look to see if they were working on the car and they were not. I called and was told that they'd left and they'd be back at 12. I told them I would be at an appt at that time so they said they'd be there at 1. At 1:15 I was told they'd be there at 1:45. Then I was later called and told they'd be there at 2:45. At 3:27 I was called and told that the car was locked and I needed to open it. I went down and there was a white Enterprise van (not named) and two individuals. They stated it would take an hour. I also had to point out that I was supposed to receive the upgraded service. At 4:09 I was called to come inspect the car. The technician stated "Well you've just received a $240 value service". I indicated I felt that would be unlikely that they could do that in less than 40 minutes. On inspection of the car, the dash still had dirt on it and no [redacted] appeared to have been applied. If waxed, it was minimal as there was minimal pooling on the car in the rain. He offered to fix it but it was already late and I was tired of dealing with the whole situation. I went home and personally cleaned the dash and steering wheel and removed additional dirt. (I have photos of the cloth used.) I also applied [redacted] on the dash.Desired Settlement: I feel that this business should be shut down and I would appreciate any avenues you can supply me to pursue further action. I will be notifying [redacted] and posting information on an available social media, although this business already appears shifty given the three different names supplied. I would also request the refund of my [redacted] voucher paid of $59. This does not even come close to the trouble and time I've experienced with dealing with this business.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by A Touch of Class Auto Detailing regarding complaint ID[redacted].

Regards,

Review: I purchased 4 services from PAT-N-Polish(3) through [redacted] and(1)through PAT-N-Polish.2-exterior+interior detail&extreme steam sanitation service w carpet and upholstery shampooing. my son car was suppose to be cleaned for his prom May17,2014 the car was not cleaned at all I know my car was dirty thats why I bought 2 services for each car as gift and for my suv. The car didn't recevie the service that they offered listed by PAT-N-POLISH SERVICE, ANY TIME I CAN TAKE A SIMPLE CLEANER AND WIPE A DIRTY SPOT INSIDE THE CAR AND IT CAME OFF.I call monday may 18,2014 and spoke the mgr. in a nice way explain to him my car is still dirty, he went left field on the phone telling me car was dirty and they had tech who has 23yrs. service and so on and we didn't even tip him. I told him 1st. of wen the man came I wasn't there I was work my son wasthere he still a child.2.the car is still dirty.3.you have the nereve to ask for a tip I don't think so. I told him I just want my money back cause service wasn't good he said he would get a lawyer and so on.I hung up I called back different day.To speak to a supervisor and left messages more than once.I had a co-worker call she spoke to someone they asked her why she wanted to speak to supervisor they haven't got back w her yet.I believe they are looking at the caller id because they want answer the phone from this number but from a different phone.I was very patenice pryor to service causeI cancel 1 day and after that they messed up my appt.twice and told them I definitely needed his car cleaned for prom.the services was poor from start to finish. I still don't understand why I haven't spoke to supervisor or mgr. of company yet this is now this is extremely BAAAAD BAD Business.I would not recommend service with this company at all.Desired Settlement: I want the money back that I paid over the phone to pat-n-polish directly back, service was poor from mgr. and tech.

Business

Response:

Dear [redacted]:

Please be advised that we are in receipt of the above referenced complaint filed by [redacted]. While the complaint written is, for the most part, inartfully worded, we interpret same. The technician that serviced [redacted] vehicle indeed has 23 years experience. Moreover, his tenure began on the island of [redacted], Florida serving the very upper class society. Undoubtedly, this expresses his experience and qualifies professionalism in this trade. While we are truly sorry that [redacted] is unsatisfied with the performance performed, nevertheless this is an isolated complaint where the volume of our customer base exceeds 100 cars a week. The four (4) [redacted] that [redacted] that [redacted] purchased have all been refunded, although [redacted] failed to state this in her complaint. We serviced one vehicle for [redacted] son which we provided her a discounted rate of only sixty nine ($69.00) dollars, regularly $139.95. No refund will be issued as work was performed.

Thank you for your attention to this matter.

Sincerely,

Operations Department

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The consumer called and stated that she was only refunded 3 of the 4 [redacted] and the 1 she paid for directly to the company and she did not get that [redacted] back.

Regards,

Business

Response:

Revdex.com spoke with [redacted] from the business and he stated that [redacted] has refunded the 3 vouchers that the consumer purchased and the 4th one that was paid to the company was the one that the consumer's son used. [redacted] stated that since the service was used for the vehicle there will not be a refund. He was not aware of dissatisfaction from the consumer until 6-7 days after the service was provided.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Obviously [redacted] is lying I told you all (Revdex.com) about the purchase and the refund I faxed the info to (Revdex.com proof) In his statement he said I was refunded all 4, which was not true. Only 3. We can go back and forth bottom line service was poor poor poor. What happen to customer service or the saying "customer is always right." I stated earlier in complaint the car was not clean good. Car clean Fri May 16, they are closed Sat & Sun I called no answer, I called Monday and spoke to someone explain every thing and he was very irate not much happen prior to me getting car attempt to be cleaned and I was nice about the whole thing which was failed much by Pat-n-Polish.

Regards,