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A W A Collections

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A W A Collections Reviews (68)

AWA Collections received placement of this account on 7/18/2014, and sent the first notice to Ms*** on 7/21/2014, and it would have been forwarded if she moved in July Calls were made the the telephone number she cites on 7/30/and 9/17/ Additional calls were placed to
a alternate number provided to the client AWA Collections contacted the doctor's office and was told that the insurance covered the date of service 11/18/2013, but insurance denied the claim for service provided on 11/6/ Ms*** can contact her insurance carrier and investigate the reason for denial and obtain an EOB AWA Collections will be happy to remove any interest and delete the account from the credit bureaus, once the matter is resolved

We are in receipt of the complaint to the Revdex.com received from Mr***I have investigated the matter and closed the accountA request has been sent to all three credit bureaus to delete the informationWe do screen accounts for possible bankruptcy, however there were two
issues in this caseThe client transposed the consumer's Social Security Number, and the bankruptcy was filed under the name *** *** ***.I apologize for any inconvenience caused by this matterPlease forward this information to Mr***, as we are unable to contact him directly, due to the bankruptcy.If you have any questions, or need any additional information, please do not hesitate to contact me directly at ***.*** *** Compliance Officer

*** *** originally had two accounts with AWA Collections The first was paid in Both accounts were assigned by a medical client for for storage of genetic materials The account in question is for three years of annual storage The client stated there are additional
amounts due, that have not been assigned to an outside collection agency *** *** needs to contact the client directly and sign their document if she chooses to change her storage agreement or dispose of the materials Her original signed agreement and statement of charges were attached to our response to her complaint to the CFPB, along with the client telephone number to call *** *** requested that AWA Collections cease all communicationsThe account is being reported to the credit bureaus as 'in dispute.' AWA Collections has been a licensed collection agency in *** since 2002.All validation was sent to *** *** through the CFPB Due to the sensitive nature, it is not being attached again to this response If this is fraud, she needs to speak to the client regarding the materials being stored

We are in receipt of your complaint to the RevDex.com regarding this account, We contacted our client and they indicated that the service was for *** ***The date of birth they have for *** is 12/19/1997, which would have made him at the date of serviceDue
to the confidential nature of the documents, you may go to the hospital and they will give you a copy of the recordsIf the medical facility says that this is in error, they need to contact the billing group.When our collector spoke to you on 9/25/2014, you indicated you were willing to pay the balance in full if it was deleted from your credit reportsThere was no indication that the balance was disputed at that timeWe have notated the account now as ‘In Dispute' and will wait to hear from our client as to the disposition.If you have any questions, or need any additional information, please do not hesitate to contact our office at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The charges have never been explained and nobody has contacted me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

On 10/2/2014, [redacted] was sent the required First Notice letter, indicating the account may be submitted to the credit bureaus if not resolved. This was sent to the same address she provided on this complaint. On 10/15/14, she was contacted by a representative from AWA Collections, and indicated...

she would only deal directly with the client. To date, four months later, the matter has not been resolved. Upon receipt of payment, or notification from the client that the matter has been resolved through them, the item will be cleared from the credit bureaus.
[redacted] was notified of the possible credit reporting. AWA Collections did not refuse to send documentation or a bill. [redacted] stated on both occasions when speaking to a representative that she would only deal with the client directly. The representative stated that the account had been turned over to AWA Collections because the client was no longer handling the matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[It was a lie, [redacted] at AWA Collections told me rudely and unprofessionally on the phone that she will not send me anything and I have never received anything. She said that "I don't need to send anything to you to report to the credit bureaus". Her exact words. This will not be resolved until it is cleared from all credit bureaus and I have a letter stating so as proof. I have been dealing with my doctors' office because I am a patient of theirs.]
Regards,
[redacted]

The account in question is for the remaining balance on a bail bond premium.  Ms. [redacted] co-signed as an indemnitor and also signed the Promissory Note for repayment of the bail bond premium.  Even if the bond was exonerated or discharged, she still owes for the premium to obtain the...

bond.  Copies of these documents will be mailed to her at the address on this complaint.  On 10/16/2017, Ms. [redacted] spoke to the bonding company directly and was advised of the same information.

We are in receipt of your complaint to the Revdex.com regarding this account.This account was assigned to AWA Collections in 8/2011.and the appropriate notice was sent to your current address on [redacted]. at that time. The balance has remained unpaid.AWA Collections will accept the...

original assigned atmount of $406.99 as Payment in Full for the account, but it will remain at the credit bureaus as a Paid Collection Account.If you have any questions, or need any additional information, please do not hesitate to contact our office at [redacted].

AWA Collections contacted the Automobile Club and got copies of the documents pertaining to this balance.  It is the earned premium from an insurance policy from 2010.  Attached is the cover letter from the Automobile Club with the general summary.  This letter, and all of the...

supporting documents have been mailed to Mr. [redacted] for his review.  Our records indicate we also spoke to him on 1/11/2011 regarding the assignment of this account.

There are two accounts in question from the Automobile Club. The first is for the remaining balance on an automobile insurance policy. The second account is for service calls exceeding the number allotted for that membership. Details for both accounts have been mailed to the address shown on the...

complaint. The address on the details was different at the time of the charges, but has been verified with Ms. [redacted]'s date of birth. If she has questions after reviewing the details, she can contact the Automobile Club of Southern California or AWA Collections.

AWA Collections has been in contact with this consumer since 5/13/15.  The client sent the itemization requested to her on 5/28/15.    [redacted] stated that she would start making payments on the balance once she received the letter and details.  On 12/30/2014, she told AWA she...

paid the client in full.  On 5/13/15, she stated  her insurance was supposed to notify the client that they were not billed, but the client has no record of any communication from them or [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I received a letter from Cumberland Emergency Physicians for an invoice that was supposed to be cleared as it was a misdiagnosis. Details of the correct diagnosis were provided to the hospital and information from the doctor was available upon request. Now, after years, I'm finding this on my credit when I was never supposed to receive another bill. I do not have any record of ever making an online payment to AWA.]
Regards,
[redacted]

The account in question is for the remaining balance for a bail bond premium.  On 8/22/15, Ms. [redacted] co-signed as an indemnitor for the defendant and signed a promissory note for repayment.  A letter was sent to her on 4/22/2016, to the same address listed in this complaint....

 Copies of her signed documents will be mailed to her at this address.  The client was contacted and the balance remains due.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The account in question was closed on 7/6/2017 due to non-response from the client to our request for validation.  A request was sent on the same day to delete the account from the credit bureaus.  A confirmation letter was also sent to Ms. [redacted].  On 7/12/17, the client advised AWA...

Collections that the account had been placed in error.

This account was assigned to AWA Collections on 8/24/16, for the remaining balance, after insurance, on dental services provided to [redacted].  A letter was sent to Mr. [redacted] on 8/26/16, to the same address listed in this complaint, to notify him of the assignment.  Our...

representative attempted to reach him on 9/6/16 at the same number he listed in the complaint.  As it is protected information, the details and copy of signed financial agreement will be sent directly to him.  The dental office also placed calls to him on 5/20/16, 6/23/16, and 8/17/16, prior to assigning the account to AWA for collection.  Once resolved, it will be removed from the credit bureaus.

This matter pertains to a debt from 2009, which Mr. [redacted] paid on 11/5/2015 with a credit card, in the amount of $95.47. His credit card statement serves as his receipt. On 11/6/15, the credit bureaus were notified to remove this account from his profile, and a confirmation letter was sent to the...

same address as posted in this complaint. On 12/2/15, he called and stated he did not receive the letter and a second letter was requested to be mailed to him. He confirmed the address. We do not issue receipts. His credit card statement will show our business name, date, and amount paid. Mr. [redacted] continues to harass our employees for a receipt. Further such actions on his part may result in AWA Collections filing a police report.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I would like a receipt for payment. Plain and Simple. And AWA assumption that my records should serve as a receipt are incorrect. A physical invoice with $ Dollar Amount and Invoice #.Not too much to ask for from a business that does collections for the Auto Club.And threatening police action for requesting a receipt is absurd.Regards,[redacted]

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Description: Collection Agencies, Collection Systems

Address: 1045 W Katella Ave #230, Orange, CA, 92867

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